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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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T
5:47 am EDT

KFC bad service

Greetings,

Last night I was at KFC in Phumlani Mall in Tembisa and after standing in the queue for 30 minutes because of slow service whereby the following incidents occurred:

Only one till is operational and two ladies are reading one receipt at the same time when giving out the orders.

I arrive at the till and only then that the cashier is telling me that the card machine is not functioning.

Evidently other customers complaints and the sad part is that all those 3 ladies gave us all an attitude, the lady at the till even told the other ladies to ignore all the other customers and that they will go mad because of crazy people.

This is highly unacceptable and this branch hasn't just been one to attract customers to KFC anymore, their service is terrible and their attitude is just saddening.

I am truly disappointed and will not be going there ever again.

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W
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC staff member

i'm tired of being treated like i'm not welcome at your outlet in vernon, BC, everytime a certain staff member is on at that staore i feel like i am being harrassed and treated like dirt, it only happens when she is on, i was even asked to leave once by her before i even finished my drink under the guise that i was there to long and they needed the space for customers that were there to dine, ( the place was empty)maybe it's the fact that I'm an indiginous male or the facyt that i am curently reside at the shelter, I have a full time job, and trying my best to save to be able to get a place. but i come here to eat, or maybe just enjoy a pop, because it's affordable and i can get away from the chaos of the shelter. Regardless of why i want you to know that because of your employee's disregard for commen respect i will no longer dine at any of your restaraunts from this point on . I feel that if im going to spend my hard earned dollars at a restaraunt it's going to be so mewhere where i do not have to fell rushed and unwelcomed. There were otherse patrons in the restaraunt that day but i was the only one she asked to leave . Not sure I will be ordering in when i get my place either I encourage you to contact me for your opinion on this matter. [protected]@hotmail.com
Wade G.

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J
10:59 am EDT

KFC I am complaining about your new cheetos chicken sandwich

last night I went and bought the new Cheetos chicken sandwich combo and I have been a customer of Kentucky fried Chicken KFC 4 over 30 years when I got home and opened the box there are about six small Cheetos buried underneath the sandwich invisible and about four drops of sauce the sandwich was poorly put together and that she can was undercooked still raw in the middle this was so upsetting that I needed to make a complaint trying to see if I can get a resolution that will be beneficial for both of us it will still make me feel like being a customer what can you do on your end to satisfy meinsidious some pictures of the product that I got and one of the advertisement that was sent to my family and friends and I on Facebook

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C
9:05 am EDT

KFC blood on my meal and plastic items

Hi

Please refer to case number KFC Customer Care Case CAS-395761-K9C8Y5 I logged last year October. Today I purchased a 15 piece bucket and 10 zinger wings which was 1 piece of chicken short which I did not mind after I stood 10 minutes at a till because due a system error. Now at my last piece of zinger at a family lunch my zinger had blood on which was dis [censored]ing gusting like really which was the last straw I had I had with KFC VANGATE MALL. I called the store and spoke to a very nice lady Zola who understood my situation very well, but like I understand she has to work like everyone else does following orders.

It takes me an hour to drive to the mall and back home and my airtime I wasted cost money, upon my arrival I spoke to Zola and she said she needs to call the supervisor Andrea. Andrea the supervisor only wanted compensate me a street wise 3 and replace my 10 zinger wings. I was unhappy 😒 because my drive time and my my meal was unpleasant and it's not the bloody 1st time, to me as I work in retail that tells me she does not care about the employees who work there cause that means customers can go to hell. KFC is based on satisfactory and happiness on enjoying your meal. But she does not give a [censored] about customers. I requested my full meal to be replaced after all I have been through seeing I have kept quiet the 1st time about my satisfactory and she said no 🚯. So now I report this matter to the health department and to the newspaper 🗞, cause I have had it now. I tried to be nice and drove all the way to KFC and I also I have the previous emails of the burger se attached pics and pics now of my incident

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E
9:48 pm EDT

KFC chicken tenders

I was in the store on Bouldercrest Rd Atlanta, Ga. Dominque Wilkins Partner
Orderes four(4) chicken tenders boxes and on two(@) piece wing box. When I looked in the chicken tenderes boxes they were about ten(10) hard pieces of chicken for the tenders terrible looking hard rocks. They recook and the second batch was find(Mgr. Marcus) cooked those. Customer service was horrible the cashier that waited on me
was very ugly with her tone didnot give me cups for the meals threw the chicken boxes on the counter like she did not have time to wait or be bothered. When I got home I had all wedges and macaronia/cheese no mashed potatoes as requested. Terrible service. Will not go there again.

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B
8:57 pm EDT

KFC never have chicken never when I go.

I have been in this location several times and they always say after waiting in line and ready for the order oh bother we have no chicken. I can understand that but if you know the locations have a much higher volume in business then you need to get a better resolution I just think is very frustrating coming here and hearing that. Also have been prior and got home and it's the wrong order and very upset at the fact that we go and there's always issues. Any question email me [protected]@msn.com

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T
8:33 pm EDT

KFC staff

The staff at this KFC always open an hour or two later and always close an hour or two earlier all the time. I'm tired of this. Going to KFC and people telling me they're closed, but their store hours sign says they should be open at this time. Two weeks ago, around the middle of July, they closed early and everyone who came in after they closed had to go to the drive-thru section and order. Like this cannot be happening. Can you handle this please and thank you.

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N
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC refused to accept our scottish notes

We visited this KFC for our dinner while on holiday, we placed our order and the staff then refused our Scottish notes, telling us it was stated on wall but was not visible to us! We were very angry about the service and attitude we received as this was the only place in our 7 day holiday that refused our Scottish money! I would like some sort of explanation as to why our money was refused especially in this area which is used by tourists all the time! Hope you can give me a valid reason for this as very unhappy with KFC 😤

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J
8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC zinger stacker combo and zinger combo

Both combos were cold the chips were not fresh and the buns were stale not happy with our meals at all . This is not the first time either Everytime we order our meals are cold and they are never fresh if this continues we will no longer be ordering from Kentucky fried chicken in gunnedah. All I ask is for our meals to be enjoyable for once instead of being terrible.

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V
11:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC restaurant closing earlier than posted time

On Saturday, july 27th 2019 I went through drive through at approximately 9:50 pm. The business was closed. Lady came to drive thru window and motioned the business was closed. She didn't open the window. I drove around and according to the posted hours they business should open. This is not the first time I have encountered this at the same location. Even online it says this location is open until 10:30 pm.

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D
2:36 pm EDT

KFC kfc original recipe chicken thighs

We live in Hennessey, OK and have bought old retried, greasy, hard chicken twice lately, thinking we was getting fresh! We have had to give both batches to our dogs due to the fact that we could not stomach it! I am very tired of paying out the nose for old, dried up, retried, sickening chicken from KFC. The chicken has a hard and very dark texture inside. It's not edible and I'm afraid of getting sick it I tried.

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Update by dchestnut6
Jul 27, 2019 2:38 pm EDT

Old, refried chicken.!

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H
3:37 pm EDT

KFC service

I order a meal from KFC online and 12 pcs of bucket with buns and fries spicy I recieve and 12 chicken pieces fries coleslaw and Pepsi
when I call to branch for bun so they say sorry it's a minor mistake and they will send bun
if we wait for bun then our meal will not be able to eat when it's cold
so we ask them for a new meal with bun and we tell them exchange our meal with new meal and bun so they refuse and they send bun
we got bun when we had our meal finish
so is this your service for your customer

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M
2:43 pm EDT

KFC dried chicken breast tainted with insect

On July 3, 2019, we bought $50+ worth of take-out from this location and took it home to eat. As I was getting down to the bone of the chicken breast, there was a black worm-like LIVE insect. Needless to say, I was totally freaked out, not knowing if had eaten any or if there were live eggs in the chicken I had eaten. I immediately searched for a telephone number to contact KFC and reported this incident and was given a case number. I have 5 witnesses to this event and a video taken by my daughter of the insect. I have heard NOTHING from KFC despite the report, despite calling again on 7/16, despite leaving voicemail messages for the Exec. VP of Marketing, and on 7/23, voicemail messages for the COO and the President of KFC US. I'm in the process of having the insect, at a cost to me, hopefully, identified by Rutgers, State University, entomology division. No contact from KFC, next contact by me will be an attorney! I used to enjoy KFC, never again, would you? After finding a LIVE insect in your chicken? And, corporate that doesn't care?

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K
12:04 pm EDT

KFC customer service

Everyone & when I say everyone from the lowest person there to the highest which is your store manager / general manager is rude. Every time I go there they are always rude. Now if your managers are being rude also what kind of structure are they putting to the store? & it's not only to me it's every customer that walk inside as if they don't enjoy they're job. Another prime example, I was waiting for my order and this guy walked in and no one was in the front to attend him so he spoke out for someone to attend to him. Being that they wasn't in the front they proceeded to give him an attitude as if it as his fault that no one was doing there job. Then when a young lady came up to the front, she then proceeded to give him an attitude while taking his order, the guy got so frustrated he said he wanted nothing and walked out the store. That's business lost right there.

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E
10:45 pm EDT

KFC customer

July 25, 2019
I'm putting this complaint regarding an employee being disrepectful. He argued with customer while I'm placing my order, He wanted to fight and commented very rude words. I felt so offended that I had to come inside the store, because at this point employee made me feel that he was going to spit on my food. When I came into store just to assure he wasnt preparing my food just becasue I felt he was going to proceed spit my food. Once I was inside another employee hellp prepare my food just to satisified me, Ok I was leaving store, and this employee commented something rude, so I said what did you say, and offensively he repeated his offense toward me. at that point I asked to speak with manager Joseline, which she professionaly calmed the situation. Please email me at [protected]@gmail.com. [protected]

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U
6:52 pm EDT

KFC chicken, potatoes wedges, and customer service

I'm embarrassed, and this location has lost our family's business! The "manager" at our local KFC...SIDE NOTE, THEY ALL LOOK LIIE KIDS RUNNING THIS RESTAURANT...supposedly wrote my name down to "make it right" whenever I came back in, because my lunch was terrible earlier this week. When I went through the drive through, she was there, came to the window, and treat Ed me very rudely! She said she could only replace my lunch order, and said can I get that for you? First of all, I will NEVER eat the cheetos popcorn chicken again! It might be okay tasting normally, but my whole order was petrified! It tasted so bad, that after one bite I could not continue! I tried my potato wedges...petrified, totally overcooked! My chicken little sandwich...OVERCOOKED! It was just aweful! I hope my call was recorded "for quality service" because she never apologized, though her tone wasn't as rude on the phone as in person! She only said, "I'll write your ur name down, and when you come back by, we will make it right". I'm very upset! She acted like I was only there to get my money back, and I was...is that not ok? My order was horrible! I even offered, (the day I called) to bring it back and show her how overcooked it all was!

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K
1:24 pm EDT

KFC food, service

On 7/24/2019 @ 7:18pm I went to your establishment and made an order for the 16 piece meal (ticket # 1235) At which time I was told they had no dark meat at all. Said I could have all white meat at no charge. I agreed. Went to the window to pay and before giving my card I asked Jessicas if I would be getting equal amount of breasts and wings and she informed me I would be and that because they had no dark meat I would be getting extra wings (not my favorite). I then paid and went home trusting what your employee told me. When I unpacked the food I was very disappointed and shocked to see that not only did she LIE about what I got she also didn't give us butter, utensils honey or napkin. The chicken that we did get was very greasy and looked like it had been sitting in oil, not only did we not get equal amounts we got 4 chicken breast and 18 wings (that looked like nuggets with bones) I took pictures so you could see what I am talking about. I called the store to speak to the manager and was told by Kathy that Jenny was not in that night. I guess the old saying is true.
When the cats away the mice will play.
The bad part is I was just getting back into going to this store and referring people after the bad experience I had over a year ago.

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M
9:04 am EDT

KFC food

I stopped on way home from work . Got a 10 piece chicken 2 lg. Potato wedges, container of corn and 4 biscuits. I live in Morrow, Ohio. When I got home, Chicken was tooooooo done could not chew it, the potato wedges were to hard to eat (my 6 year old favorite) he could not eat them. Very disappointed. If I lived closer I would packed it all back up, and walked in into KFC. But unfortunately . The garbage got it. A waste of money and time.

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W
6:55 pm EDT

KFC service

My son and I were just at KFC, Patkway Plaza, Eastetn Blvd, Canandaigua NY 14424.
We stood at the counter for 5-8 minutes and no one... I repeat ...NO ONE ... even walked up to us or said we'll be right with you ... NOTHING..
As we were leaving a KFC employee was outside the store on his phone... how appropriate...
There was also an older gentleman behind us that had to wait for service...
I thinks it's very inappropriate that we were not even acknowledged...

So as you can imagine we left that establishment and went elsewhere to eat..

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R
7:45 pm EDT

KFC incorrect order & overcooked chicken on 7/23/19

I ordered a 10 piece meal & when I got home I only had 8 pieces of chicken. They did not have enough original recipe . They gave me two pieces of extra krispy which I do not care for. The chicken was extremely over cooked to the point that it was dry. How can you not have enough chicken at 5 pm which is prime supper time. This place us hit or miss when it comes to the chicken..some times it;s good, today it sucked. If you're going to charge the prices that you do, it should be a quality product & what you ordered.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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