Chrysler’s earns a 1.4-star rating from 1 reviews and 680 complaints, showing that the majority of vehicle owners are dissatisfied with their purchases.
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bad service
I brought my car in for repair service to have the front seat cover replaced and to have them replace my sun visor bumpers that have fallen off. I've owned this car less than a month. I purchased it used with 16000+ miles on it. The car is still under factory warranty & I also purchased the extended warranty they offer at this dealership. Anyway to make a...
Read full review of Chrysler and 3 comments
unfair practices, lies and threats
Phone call on another's behalf received from Chrysler Financial.. Person led me to believe they would work with customer. I got in contact and person returned the call. They (Chrysler) proceeded to belittle, harass, and threaten the customer. She tried to make a payment at that time, ..they refused to accept payment. Demanded the full amount of multiple payments.
The complaint has been investigated and resolved to the customer’s satisfaction.
denial of responsibility, like with other customers
COMPLAINT: We brought our car in for repair for replacement of headlights and correction of the passenger front axle on 6/18/08 the day before an important trip. Both of these repairs were done to our general satisfaction. HOWEVER, as we retrieved our car minutes after the service department's closing time, we discovered that the driver side door suddenly...
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poor quality of the product
This is my 6th Chrysler Product and my first Dodge product. My previous 5 mini-vans were Chrysler Town and Country and this is my first Dodge Caravan. To be honest, Lego is made of stronger plastic than my Dodge bumper. The vehicle only has 6800 miles on it and the bumper needs to be replaced. This winter, I turned around in front of a snowbank, I wasn't even going 2 mph and the bumper tore.
I am astonished at the poor quality of this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
car negotiation!
My significant other, Ken, and I went into the Wolfechase Chrysler/Jeep dealership on Saturday, May 17, 2008 to test drive a Jeep Liberty. We had a very pleasant and cooperative salesman, Chris, who went with us on a test drive. When we returned to the showroom, we asked for a price on the vehicle we had driven. Chris came back with a price, which was several thousand dollars more than we wanted to pay, so we gave a counter offer that we knew was 2K too low to see if we could get a better offer on the vehicle. (I think this is customary--oh, we already told them we had financing.) At this point the general manager, Verde, came out to speak with us. With no prelude, he said that we were obviously looking for a much lower cost vehicle, that the Liberty was a higher end vehicle, and had we looked at the Jeep Patriot--which was clearly more in our price range. He began to tout the virtues of the Patriot, all the while looking directly at me, rather than having any eye contact with Ken. When Mr. Verde was finished speaking, Ken replied that he was a little angry and insulted as we had come in specifically regarding the Liberty, which (Verde) had not done us the courtesy of discussing. He was clearly upset and told Verde that we were leaving. At that point Ken held out his hand, which Mr. Verde refused to shake--saying that he was angry as well.
Perhaps I am wrong, but I didn't feel that the situation was well handled by the General Manager. Why didn't he ask us if we were willing to come up on our price for the Liberty instead of talking down to us regarding what we could "afford?" He had no idea what we could purchase and our financing was for quite a bit more than the original price of the Jeep Liberty. When Ken stated that he was "angry" it was clearly not personal, but directed toward the offer of a vehicle we had expressed no interest in what-so-ever. Hasn't this general manager ever heard of a counter-offer?! Or haggling? It ended up being a very bad and unprofessional experience and we will not return to this dealership or be able to recommend it to anyone else.
I see by the comments that we are not the only people to have a bad experience with this dealership. Thanks for letting me vent.
no more chryslers!
I purchased a brand new SRT8 Chrysler from your Park Dodge Dealership in Lexington Park, Maryland in February of 2006. I have had nothing but problems with this Service Dept.
My vehicle currently has 34, 000 miles on the odometer. I have had 3 sets of front tires on the vehicle. I called last Friday to make an appt to figure out what was going on with my front end. They scheduled me for this Monday, May 5th. I dropped the car off Sunday night and they had it all day Monday. At the end of the day Monday, the service dept (Scott) stated the technician did not get a chance to look at the vehicle, could he keep it another night. Reluctantly I said yes. All day Tuesday, the car remained there and Scott called me Tuesday afternoon around 4p to tell me the technician never got around to looking at my vehicle after “THEY” scheduled the appt for Monday and said there were other priorities. I then asked Scott if there were any $55, 000 vehicles in the service bay that was purchased from that particular dealership that were awaiting service, to which he didn’t answer. He asked to keep the vehicle another night. I said fine, but I want my vehicle back by noon on Wednesday (today). I had to call Scott at 12:22 because I had not heard from him to ask about my vehicle and he said the camber bolts just came in and he would get the technician on it as soon as he finished LUNCH! I told Scott I did not want to get caught in the rush hour traffic which begins around 3:00 p.m. He assured me that I would not. It is now 2:19 and I have yet to hear from Scott.
In closing, I am very dissatisfied with the service I have been given after purchasing this very, very expensive car and experienced many, many problems associated with it. There have been several technical bulletins issued for this vehicle to which I have been trying to get fixed to no avail. There are more issues with this dealership but this is the most recent. I would like to know if Chrysler would reimburse me for the tires, etc., since I can’t seem to get the vehicle’s front end fixed and the tires are at a cost of $293.00 a piece. I have had 2 sets of all 4 tires replaced.
I have owned a total of 4 Chryslers and have no plans to purchase anymore nor recommend same to family/friends. I can be contacted @ [protected] if you wish to discuss this further. Meanwhile, I’m still waiting for a phone call for my vehicle that has been there since Monday morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad deal made with stockton chrysler jeep
To whom it may concern: I recently bought a 2008 Chrysler. I had 45
days to make my first payment, in which I was going to pay cash for it.
I decided since I was a Korean Veteran who has post traumatic stress,
and many other health issues, to return the car three weeks later. The
dealer forced me to pay him over $13, 000 for car. Hey, I think that
was pretty bad. I have a two year old pick-up and thought about the cost
of gas which is out of sight. Please tell me what I could do to get
some of the money back. I expected to lose $2, 000, but $13, 000 ?
If you have any questions concerning the matter, my name is Antonio Mena
1415 Woodmont Way, Stkn. or my phone number is [protected]. I would
appreciate your help. I hope this doesn't happen to anyone else. I can
also be reached on [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service!
I was having financial difficulties and wrote a letter to Chrysler to explain my situation, they not only didn't care but the reps were rude. I was 2 payments behind and they continued to call me 7 times each day to "remind" me of the payment. Cmon! how many times does a person need a reminder! When I had one payment left it was 3 days past the due date and they STILL called me 7 times per day. CMon! I told them when the payment would be made (3 days) and they gave me a hard time and wanted me to pay them at that time, then they wanted to "update" my file and add an alternate phone #! Cmon! Needless to say, I told them where to stick it and hung up, however still received the 7 calls per day until they received my last check.
I am SO glad to be done with them NEVER EVER again will I purchase a Chrysler product or recommend them to anyone. If you are considering buying one - go Elsewhere! You will be better off.
Hi, My name is Gord Linton and I live in Greely Ontairo, Canada and I HAVE been a Chrysler costomer and I have been telling everyone who would listern that Chrysler is the best vehical on the road B U T I just purchased a 2005 ram truck 4 door 5.7 L automatic . It is a beautiful truck but I was astonish @ the amount of rust comming out around the rear wheel wells this is a truck with 146000 kms and was looked afer as well as one " SHOULD" have to .I removed the rear tail lights and looked in and it looks like it was never painted inside at most maybe primed and not very well. I think it is criminal the price we have to pay for these vehicals and our hard earned is not being appreicated buy the vehical maker. YOU should put more pride in your workmanship as you seem to have no problem asking for more raises. It seems that acountability is not even in the equation. I still would like to think you still need loyal coustomers like me and start looking after us instead of thinking that we are just some wyners.Just remember WE pay your salary with every car, truck and or parts we spend our har earned money on. I hope this is heared by some people that accually have some pride in their workmanship. " Praying for some help"Gord Linton .
don't trust the dealer!
I went to 2 Chrysler dealerships looking for a mini-van. I went to 2 dealerships in my area that are about 5 miles from each other. Both places treat customers like they don't matter. We were treated as if we were an inconvenience as opposed to a potential sale. I later learned that both of these dealerships are owned by the same person. I also discovered that the owner is of Middle Eastern decent and of very questionable character. He has even gone as far as to put someone else's name on his building so as to keep his identity private. I seriously question this man's motives and things that I heard about him and his dealerships as I was investigating, make me very very uncomfortable. This is the only reason that I would not leave my name on this board. He has my personal information from when I test drove a car and I don't trust for a minute what may happen to me if my name were disclosed. I would warn anybody in South Florida that is shopping for a Chrysler to be very careful where they go. I hope someone of high authority is keeping a close eye on this owner.
blower motor
Recently our 2002 Chrysler Town and Country heater would not turn off or change to a low setting for that matter. We have replaced the relays and fuse for the blower, but nothing has worked. Not knowing what else to do I have been looking on google to see if anyone else has experianced this same problem. I was really in shock in just how many people had the same problem on 01-05 chrysler vehicles! There are many who say to replace the blower motor resistor block. There are also lots of people who say they have replaced the resistors multiple times and it keeps going out. There was a few people who commented that the blower motor should be replaced because it is what causes the resistors to go out, due to it not working as well.
The reason I am posting this is that I think it is really bad for so many people to be having this same issue with the same type of vehicles. In my opinion this should be some sort of recall issue if everyone is having the same problem with vehicles this new! In pricing the blower motor I have found it is about $400.00, but the real question is why are they all going out on this vehicle, not just a few here and there?
I have a 2002 town and country with the climate control, 3 zone.. and same problem now. blew the computer power module. replaced it with a Borg Warner part.. Worked for about a day and it blew again. van has 68, 000 miles in PERFECT condition. At first I was told the power head went out. "The control panel" and I said NO WAY. Not at these miles. so now they say the blower motor is bad... at these low miles makes me wonder. I got a blower motor from advance auto for $85.00 so I don't know about this $400.00 deal. hope its the right one. Now, there is the screw from HELL on the blower motor housing.. I have been trying to get it out.. And I cant EVEN imagine how I will get it back in if I get it out.. And I don't get it ! The blower motor runs GOOD ! No noise, No rattles, No grinding, No Nothing... I remember the day when you owned a Chrysler, you had a NICE piece of equipment. Now its JUNK. and I see ALOT of people having this problem. It's a RECALL issue to me and Chrysler is NOT standing by there product. so now, the saga continues and I am still going at this issue. I am no virgin to working on cars. I built drag cars for years and old hot rods also, repair small engines and build hot rod riding mowers that go 100 + mph.. But this van has me going.. This is driving me crazy.. nice job Chrysler ! any one want to buy a 02 town and country ? i will just buy a 65 mustang with a straight 6 cyl and a under the dash air unit and get rid of this NEWER JUNK !
If the Power module resister keeps going bad after replacement, then you should replace the blower motor at the same time...It is most likely the true root cause of the problem.
anyone need to replace the wiring harness? Mine had a melt down on my 2002 Sebring $600.00+ ouch. And I have replaced 3 resistors.
I also have this issue with my 02 town and country. My van has 105, 500 on it and runs good except the loud noise from under the hood is annoying. Mine actually starts to get hot of I'm driving it but gets all the way to the orange patch when stopped at a light or whatever I usually turn it off but when I turn it back on its still high. I am a young single mom with 4 kids one with special needs I can't afford a lot so what should I do? I hate to buy and fix things for it to still not work. Has anyone heard about any recalls issued by Chrysler?
im wondering why mechanics are not testing the blower motor once they replace the resistor? because correct me if im wrong but wouldnt you wonder why the resistor went out in the first place? just saying? so im in the process of changing the blowermotor in my girlfriends 02 town & country because a garage just got done replacing the resistor yesterday and it already does not work again. good luck to all with this problem!
I also have a junk heap that continuously has problems, I have read the posts in here and found a site that appears to have the blower motor for a lot less than $400. I hope it helps and everyone can control their heat, WAY TO GO CHRYSLER! Below is the website address.
http://www.racepages.com/
SUPRISE SUPRISE! I also have this problem! Getting ready to purchase a new blower motor resistor, hoping this fixes the proble, ! I DO NOT have the money to continue to replace this part constantly nor do I have enough to replace the entire blower motor..( $400) I am a single mother of 2 who is also a full time student, for now I absolutely NEED this van to function properly until I graduate! Is there anyone that knows the steps or how to get Chrysler to consider a recall on these parts?
Concerned Jess
My T&C 2004 will work on high only. Replaced two resistors, first one lasted for a week, 2nd one for a day. Have not yet replaced the blower motor, if somebody has experience in replacing the blower, please post. - DS
Tonia McGhee reporting in for my mother Emogene Smith, her blower motor will not turn off either. what is our best option. yes it is very annoying
My blower will not turn off either. It is really annoying.
owes me money yet does nothing
Vancouver Chrysler owes me money from a mistake in the paperwork ($399.07). No one calls me back to explain when the money will be returned. I have repeatedly left messages with the sales associate, Fleet manager, and the General Manager. I have called, my wife has called, and my mother has called and spoken to the General Manager, yet still this problem has not been resolved or even discussed with me. I have been lied to since the beginning and they do not seem to care. I want my money refunded ($399.07) as well as the warranty on the car canceled and refunded ($2432.70)as well. When I originally noticed the mistake, and it took 5 straight days of leaving messages, before I was able to see the sales associate. Upon seeing the sales associate, he agreed that it was a clerical error and a cheque would be issued within the week. That first meeting was over two weeks ago, and still they have not been contacted. I have been calling again, and leaving messages for 5 straight days, as well as going into the office twice in that 5 days.
The complaint has been investigated and resolved to the customer’s satisfaction.
All these reviews are bang on... My fiancé had a break down with her 2013 dart and called them for assistance. The receptionist was very unprofessional, and did nothing to help. It took three times asking her who to call for a tow on warranty. When my fiancé called back to setup a ride or get rental car she was put in the phone with the sales manager from the same receptionist. The sales manager took all of her information and then laughed at her while saying that her warrant from where she bought the car was not the same as at this location, he then stated that she called Mazda?, when she clearly called the same number and talked to the same receptionist. Needless to say being left in tears and still needing help she called Burnaby fiat. They where 100% professional and accommodated her with open arms. NEVER again will we support Coquitlam Chrysler and I hope these waste of skin go out of business sooner then later. HORRIBLE...Thanks one or should I say two very unhappy customers.
Vancouver Chrysler were snakes. In November 2003, they sold me a 1999 Chrysler 300M with 60, 000 kms. Six months later at 64, 000 kms the engine went.
I called the sales manager and he told me that I should have purchsed the extended warranty. I told him that I should not have needed an extended warranty with such low mileage. Now I know why he kept trying to sell me the $1, 700.00 extended warranty.
I called the service manager and he informed me that the car was purchased at an auction and had a piston replaced at Maple Ridge Chrysler. I was told to call Maple Ridge Chrysler.
I called the service manager at Maple Ridge Chrysler and he was very sympathetic. The service manager contacted Chrysler Canada and they agreed to pay for 75% of the engine replacement which totalled over $13, 000.00. My share was approximately $3, 300.00. This included a 3 year 60, 000 km warranty. I had the engine replaced.
Unfortunately, it was too little, too late. I was without a car for 2 months, but I had to keep paying my car payment.
I had been a Chrysler owner all my life. It was in our family. No more.
At a time when the automobile industry is in jeopardy, it is a serious mistake to leave your most loyal customers high and dry.
As a result, for the first time in my life, I have gone to foreign cars. I traded in the 300M for a 2005 Smart car and I purchased a used Volvo wagon.
I am gone. I will not be back. I never thought that I would feel this way.
As for Vancouver Chrysler, they got their Karma. They are closed as of December 2008. Good riddence.
Another Chrysler dealership to avoid is Coquitlam Chrysler. The business manager is a high pressure snake who lies to customers and intimidates his staff.
The general manager protected him and told me that "moving sheet metal" was their priority. It was obvious that customer satisfaction was not a priority.
As a result, I "quit" dealing with "Co-quit-lam" Chrysler.
If Chrysler does not get rid of these snakes they will be doomed to fail.
- D'Arcy Surrette
Hi Bruce,
My wife, Nina Nicomedes returned/surrendered car license plate number 953 DSL for insurance cancellation under my name with ICBC last January 24, 2008 at Vancouver Chrysler ICBC insurance office. Please check with your ICBC insurance office beside your office.
She also made a call for Raymond Lewis to reverse the $ 1,000.00 that I made as down payment and to inform that she disputed it already with our Credit card issuer to correct the collapsed transactions with Vancouver Chrysler.
My wife informed me yesterday that you are trying to reach me at my place in Vancouver . You can mail back all the cancelled documents at 2274 Wenonah St. Vancouver, BC V5N 2Z6 but if you want to talk to me call me at [protected] between 6:00 pm to 7:00 pm your time ( Pacific Standard Time ).
My friendly advice to you and your colleagues, In the future be honest with your customer especially for a serious buyer like me. Lies will not improve the quality of your service and you can fool people once but not all the time.
What you did to me is out of this world. You gave me an appointment on January 23, 2008 at 9:00 a.m. I came on time because of my excitement to get the car and bring it home to my wife as a birthday presence to her and also by the fact that I’m leaving for Rankin Inlet , Nunavut . I signed all the necessary documents and closed the deal with Raymond because you promised and told me that the car is on its way now from Richmond Chrysler to Vancouver Chrysler and I will get the car before 12:00 noon. Raymond even asked me to issue a void cheque of which I have to go back to my place to get it. I issued a void cheque and registered the car with ICBC under my name even though without the car’s physical presence. After waiting and wasting my time until 4:00 pm of that day, you told me that I’m waiting for nothing because the promises that you made are all communication break downs within your office. Be a civilized person.
I hope that next time I come to your office everything will be in order.
Regards,
Arthur Nicomedes
Tel. No. : [protected]
I will never buy another chrysler-jeep product!
I got a brand new jeep compass in april of 2007 and when i got it i bought the service contract with chrysler-jeep. Well soon after i got it the plastic liner on the inside of the hatch broke. Then i had a short circuit in my dash and had tgo have it fixed. On this occasion i was told i had no right to a rental car and got a ride from a friend i just met because i live in a new city. I then called my father in ny and he called and helped me to get my service contract honored. Then i had a fuse box problem and needed that fixed and had to fight for my rental car. Now i has a problem with a vibration and that was fixed. And i had a rental but another reason i took in wss because of the tires. I was told my tires were not under warranty with jeep and to go to goodyear. So i did and goodyear told me to go back to jeep and deal it there it should be under warranty. I did and i was soon sent back to goodyear. They replace what they could and billed jeep. But in fixing the tire problem they found that a bolt in both front tired needed replacement soooo again i went back to jeep and asked for service. I ws told again i had no right to a rental. At this point i blew up... I will never buy another chrysler-jeep product... Nor will anyone in my family. I hate the company... I bought extended warranties on everything and am constantly fighting to get things fixed.
I have a Jeep Compass. It is the wost.
Jeep gives you nothing for the money.
No power locks, no electric windows,
no elec key entry,
only slightly tinted windows.
(The sun gives me a headache everytime
I drive this car, no room
NOTHING
The car drives lousy.
The drive is VERY choppy.
This car is a nightmare.
I can't WAIT to ditch this piece of JUNK!
Jeep does not care about there customers! I have a brand new compass and had problems with it, and they treat me horribly. I will never ever buy another Jeep, Chrysler, Mopar product ever again!
poor service!
Chrysler Jeep of Dupage
www.chryslerjeepofdupage.com
Looking for a clean used car? Stay clear of Chrysler Jeep of DuPage... They hide problems and will not support you after the sale.
Beware!
I would never recommend anyone to this place, it seems that the only way they stay in business is by overcharging, cheating the customers and hiring incompetent employees. You won't be happy with your visit here.
I agree and I would stay very far away from this dealership if you value your car or truck. There service is all about your money. They hide thier mistakes and blame the owner if someting goes wrong after they do the work. Everyone I have dealt with at DuPage Chrysler Jeep in Wheaton is very rude.
false advertisement!
I heard a radio commercial advertising a "$16,000 dollar PT Cruiser for $9,900 with several available" I was interested because it would cover my negative equity. Because it sounded too good to be true I called and talked to a sales person. I explained my situation to the sales person over the phone and I asked specifics. I specifically asked if they had a black automatic as one of the special deal cars. I was told they did so I drove 40 miles to the dealership. When I got there they had only 1 of these available for 9,900 and it was a white, manual, with no AC. The sticker price was around $13,000, not the advertised $16,000. If I would have known that ahead of time I would have not made the trip. I understand using a "bait car" like that to get customers in, but to be so dishonest with the description over the radio, with no fast talk at the end, and then for the sales person to straight up lie to me was uncalled for. I will never even consider dealing with this company again.
can't get the part
My complaint isn't with Peter's but with Chrysler. I have had my jeep at Peter's one week. Not because they can't fix it but because they can't get the part to fix it. There is a national "back order" on the part. This is ridiculous. If this particular part is in such demand then maybe it is a manufacturing default and there needs to be a recall. The part I am referring to is the boot and linkage that goes to the transmission. Peter's said that the Dallas warehouse has had a back order of 12 parts and can't get them.
I have a 2005 right hand drive Jeep. I have had to rent a car because I can't get my car fixed. I think you should reimburse me because it is your fault either through manufacturing default or production of this particular part. My name is Jackie Oliver and my email address is: _jackieophoto AT aol.com_ (mailto:jackieophoto AT aol.com). My phone number is903/968-2293. I want to talk to a person.
I agree, Chrysler has the "worst" inventory for parts.
For 2 weeks now my 05' jeep liberty has sat at the dealership because there is no stock of new tranfer cases to be gotten in the USA - I have to rent a car indefinately now without the knowledge of knowing when the new part will arrive. "WHAT KIND OF CLOWNS ARE IN CONTROL OF THIS SAD CORPOR-
ATION! No wonder people are buying foriegn and shutting the door in the face of incompetent and
overpriced inferior products. The public should not be fooled, they deserve to fail because they sell junk
and don't know what "quality" is if it bit them.
this commercial mocks marriage!
I saw a TV ad for Chrysler on 1/27/07. It aired on ABC, channel 8, WFAA in the Dallas/Fort Worth, Texas area. In the commercial a middle aged man’s old car is replaced with a new luxurious Chrysler. His wife of 27 years, named Agnes, is also replaced with a much younger, sexy beautiful woman very much to the middle aged man’s delight. I am a 46 year old female who has been married for 27 years. No, my name is not Agnes. I believe this commercial mocks marriage, makes light of infidelity, insults older women, undermines the family, and continues to reveal the blatant contempt of corporate America and the advertising media for traditional values.
So I guess here they go again. I am in disbelief that they would now mock my God, with the new CHRISTler. emphaising CHrist. by another preacher. giving the vows. at a wedding. BAD BUSINESS.
Get over it!
You need to fire your ad agency. You're going from "bad to worse." The German guy was bad enough, but now you slam all decent women in the country (and men, too) by replacing the wife with a bimbo. BAD. BAD. BAD.
defective brakes
We purchased 2005 Chrysler town and country, heard intermittent rubbing sounds when backing up since new. I went to Chrysler dealer ( THREE RIVERS CHRYSLER PITTSBURGH, PA.) to have rubbing noise checked as it was getting more frequent van has (13,113 miles).
I was told I needed front rotors turned and new brake shoes and I would have to pay for the service. I contacted Chrysler help line and was told the same thing they do not correct problems after 2 years or 12,000 miles.
My point is, it's apparent this did not happen over night and was caused by either or both defective caliper or poor machining of rotor either of which is the responsibility of Daimler-Chrysler to detect and correct, not the customer.
the government permits these companies to sell defective vehicles and the companies set the rules for covering their failures, as with the emission controls originally the companies had to fix the emission parts to 50,000 miles, they don't anymore and they get to rob the public WITH highly inflated parts and repairs.
Okay - so I bought a 2011 Town & Country a year ago. I have 22, 000 miles on it and now a $400 bill for REAR brake pads and rotors! I will fix this vehicle once and begin a search for a non-Chrysler vehicle. The person that wrote that the help line is of no help is correct. They talk and treat you like they are not concerned and won't help! I really thought the Chrysler had gotten their act together but boy was I wrong. Don't buy a Chrysler unless you like throwing hard earned money at a useless vehicle!
I bought a used 2005 T&C and it has been a wonderful drive> I replace oil regularly and monitor all water and fluids. This year at 110.000 miles the brakes went out. I mean I couldn't stop the car without using the emergency brake. Replaced the master cylinders and rear brake pads in February. In June replaced the master cylinder and front brake pads. Master cylinders are only warranteed for 3 months. Now the brakes are out again. The pedal goes to the floor and there is no stopping. I pump the brakes and stomp them and manage to slow down and eventually stop. It is freaky as hell driving to and from work. I can't afford another car and don't know how I can keep paying for brakes every couple of months. I loved this car now I fear for my life.
We purchased a 2006 Town and Country, within 2 months we needed a full brake job! They told us it was a fluke. 6 months we needed new front brakes again, I call Chrysler they were very rude, they did cover them again. 5 months later we needed another front brake job rotors and all, they would not cover the cost, they said they would only pay for 2. a 1 year old car and 3 brake jobs was ridiculous. We took the van in again and sucked up the cost again. It is now 2011 and we have had 8 braks jobs, unheard of, we now take it to a friend whos brakes jobs last much longer. I really dont think Chrylser cares or knows how to repair these things. WE WILL NEVER BUY ANOTHER CHRYLSER AGAIN AND WE ARE SPREADING THE WORD TO EVERYONE TO NOT BUY CHRYLSER!
i have a 2007 town and country mini van with 60'ooo miles and the rear brakes keep sezing up on it of course the warranty is up and theres nothing they can do so have to fix it myself so this will be the last time i ever buy another chrysler product i used to say mopar or no car now i say mopar is a ### car and iam going foreign american cars are junk and its sad
My 2006 T & C is not doing any better, it has 30K miles, brought it in to the dealer two weeks ago for a break check . had to replace front rotors and brake. Brought it back to them yesterday - rear noise, now they are saying I need to have the rear rotors / brake replace. This vehicle is just a big drag on time and a big headache since the day we bought it new. (so many trips to the dealerships for so many issues :replaced the rear latch twice due to liftgate not closing completely and still not working properly 100% of the time, had battery replaced, electrical system problems, sliding door problems and so on and so on .. ) This will be the first and the last Chrysler ever. No wonder we can't compete with foreign cars when we producing this type of junk.
I bought my 2005 T & C new. At 26, 000 miles I needed new rotors and brakes. Cost me several hundred $. At 38, 000 miles I had to replace the rack & pinion steering system. I have changed tie rods, power steering pumps, more brakes, a new transmission, tires that leak around the rims constantly due to the oxidizing, and I could go on. I had a Chrysler LHS prior to this vehicle and thought I just got a bad one. It was a total cash drain. This must be Chryslers MO. Sell a car that looks good but falls apart once you drive it. I will never own a Chrysler again.
I have 30 pages of repairs--bought this new--Chrysler would even laugh when we came in saying "oh not you again". 5 documented complaints of engine noise--always blown off. Was even given a free extended warranty to 70000 mi b/c of all the problems. Opened two client cases with them. Three sets of brakes, new engine, oil pump work, tire problems, and power steering sensors and pump replaced, transmission work, radio work, door tracks replaced twice on both sides, interior and exterior parts falling off and on and on. So last week at 72000, the engine blew a rod. We had free oil changes with the dealership and had them regularly--but they refuse to help! Last Phil Long closed-- they lost some of the repair records. Even the mechanic (whom works for GO Chrysler) said he could not believe they wouldn't help me--he was a very nice man but said it was out of his control! Oh but they can offer me a new engine for 6700.00. UGHHHHHHHHH I will never buy Chrysler again,
My wife was driving her Chrysler Town & Country 2005 at 70 mph and she lost her brakes. She managed to bring the van to a stop after few miles. After towing the van to the dealership, the dealership called the next day and said there is nothing wrong . When we insisted there was, they called us back and claimed the rear cylinders need to be changed ($900). How can she trust driving this van again ?
I own a 2006 Town and Country, and have the brakes replaced approx. 8 times (the rear brakes, which are being replaced now along with the rotors, have been replaced 3 times in the last year and a half). I have 73, 000 miles on my car (and you would think that highway travel would be easier on my brakes) and was hoping to have this car for a while longer. But am now sadly looking forward to never buying a Chrysler again. It may be just the mini vans, as the dealership keeps telling me, but I am jaded after taking my car in numerous times. The dealership says that it is such a problem with the Dodge and Chrysler mini vans that they cringe every time someone brings one in with brake issues. I am also suspecting the dealership service dept. tries to wait to identify the bad brake problem until it's been over 12, 000 miles since the lasts one (so they won't have to cover it under warranty). It's too bad that Chrysler doesn't stand behind their vehicles. This is the most problematic car I have ever owned. Not worth the 30, 000+ I bought it for.
We Have a 2005 Town and country, we have had some many front brake jobs I have lost count, I think we are 8 or 9 and I think we are on our way to another set with only 62, 000 miles.
I wish they had told me after I signed on the dotted line at the dealer, thank you for buying our POS.
With other companies taking care of what they did wrong, why is chrysler not stepping up to the plate.
daimlerchrysler quality is crap and they don't stand behind their products!
I own a 2002 Chrylser Town & Country LXi (original owner). This past April with just under 39K miles on the odometer I noted a whirring noise from the engine compartment that grew progressively louder over the course of several weeks.
I suspected a bad alterator which the dealer confirmed. Since i was 3K miles beyond the 'bumper to bumper' warranty (36K miles)I assumed it would be replaced under the extended powertrain warranty. Surprise! An alternator is not considered part of the powertrain and I had to shell out $460 to have it replaced. What really frosts me is that I paid extra for the 'heavy duty - extra capacity' alternator package when I bought this car because I tow a trailer with it.
I have owned many different cars over the years from many different manufacturers (Volvo, Saab, Ford, GM, Audi, etc.) and I have never had to replace the alternator in any of those vehicles, many of which exceeded 100K miles while I owned them. I wrote a letter of complaint to D/C consumer affairs and received a polite form letter in return expressing regret for the problems I experienced, and that's all.
My brother-in-law also has a 2002 T&C (LX model) and guess what? He just had to pay to have his alternator replaced too and he has 58K miles on his odometer. Everyone seeing a pattern here?
Bottom line - D/C quality is crap and they don't stand behind their products. This is the first and last D/C product I will ever own.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a bag from LvZBagsplus.com. The site said they will give a full refund if you are not pleased with your purchase. I recieved the bag and took one look at this cheep made excuse for a replica, and I wanted to retun it for a refund. I have made at least 10 phone calls and have sent more than 10 e-mails. The phone reps say they do not know the address and you can only get the retun information by e-mail. The e-mails they send only offer me a 30% discount on my next purchase. Do not make my mistake and purchase a bag from lvbagsplus.com, this company is a scam. I'm stuck with a cheep made ugly bag that I have never used.
Purchased Chrysler Town and Country 2001 new (first time to purchase new car and nothing but problems ever since). The car was in the shop 28 times in the first 20,000 miles. Power window motors replaced on both sides, power sliding door motors replaced on both sides, balancing bar replaced, weather stripping around front windshield, break problems, dash board electrical problems. Chrysler refused to lemon or replace the car as each repair was not a repeat problem and engine was running fine. With each visit to service, the customer service representatives were less than helpful and would dispute many of the problems while car was under warranty (until we started taking a friend of ours who happened to be a mechanic in with us).
We obtained extended warranty and continue to have problems - the car is close to expiration on extended warranty and existing problems are being patched as opposed to fixed. It is becoming obvious that they will not do true repairs until we are out of warranty (less cost to them). With 60K miles, have had air conditioning work completed twice and now having serious transmission and alternator problems. Have been to dealership 3 times with transmission issue and have yet to have the car working properly. We will probably be looking at a new car soon - a good 60K miles before we should have to.
Every time we are in the service department, we hear similar stories of poor quality cars that have people returning repeatedly to the service department. The cost of time and loss of car usage is paramount when you look as the number of times we have been in - 41 and counting. Many families may not be as blessed as we are to have a back up in place to ensure we can still function while the van is in for repairs. We have purchased used in the past and without mishap until the cars finally hit enough miles that it was time to move on.
Chrysler vans are used primarly for families and children and safety and reliability should be a number one priority. But is not not - so please beware.
I own a 2001 town&country limited. The alternator has some kind of clutch drive pulley which has got noisy with two replacement alternators. I'm looking for a third one or just a replacement pulley would work. If Chrysler was smart they would look at these same complaints and correct problems. I would not buy another Chrysler product until some effort is made to this end. I've owned a 1996 & 2001 town&country and looking at other manufactures of quality vehicles.
I will never again buy a car from this dealership!
I purchased a vehicle from them in March 06. This vehicle was used and did not have but one key for it, but I was promised that they would get me the other key, which they never did and I talked to my salesman who acted as if he never promised this (I should have gotten it in writing) so I still do not have a key for my husband to this day. This vehicle was also missing a tire jack which I did not know until a few weeks after I had it. Recently I refinanced this vehicle for a cheaper interest rate. The existing loan was paid in full by the new lender. I had taken out gap insurance and the extended warranty on the original loan. I also took out gap insurance on the new loan. I was told to go to the dealership and cancel the old gap insurance plan and the extended warranty if I no longer wanted to keep it and I would get a refund on both since they had been paid in full. Because if I did not cancel it I would be paying twice for gap insurance since the original was paid in full and the new lender added it on when I refinanced. I am no math genious and I can figure this one out. I went and filled out all the paperwork to process the cancellation and had no problems. I called three weeks later to inquire if my paperwork had been processed because I still had no check, and the original finance manager that took care of this process no longer worked there. I talked to another finance manager who was very rude, not helpful and gave me grief about canceling my extended warranty after such a short time. I really did not fell comfortable about the decision to get the extended warranty to begin with, but I was kind of bullied into it, the way car salesman tend to do. I did not want to be harassed about my decision to cancel it but I was. He also informed me that I would not be getting anything for the gap insurance because I had not paid much on it. He is obviously not intelligent enough to figure out that a full refund is due because it is paid in full. I will never again buy a car from this dealership after the way we have been treated.
January 2007
The engine light on my PT Cruiser came on last week. We called Wolfchase Chrysler (I bought the car in another state before we moved). We were told it would probably go off on its own but to bring it in for a check. We had also received a recall notice and wanted that checked. We were told they could get to us on Tuesday, January 2nd which wasn't convenient with my work schedule. Instead we scheduled the service for Friday. I called the day prior to find out where to leave it the night before. On the day the work was supposed to take place, I was called at noon and told they were looking at my car at that time, had not found any problems, etc. When my fiance called at 3 p.m., he was told my car had not even been touched and they were still working on cars from the previous Tuesday.
This is ridiculous! Does the right arm not talk to the left at this dealership?
We will never EVER use them again and would not THINK of purchasing anything from them.
I will not let their treatment of me and my mother go
A remote starter was to be installed and for four days we sat and waited never to hear from them again. I called several times and was told I'll call you back and each time I had to call back. This was
promised as a sales tactic and after the deal was made we didn't hear from them again. Once the car was paid for they thought they could give me the run around as I am a woman and buying the car for my mother. When they did finally pick up the car, they kept it all day and never returned the car until I got in from work and had to call them myself. As it turns out they kept the car all day knowing they didn't have the parts. I cannot continue to leave my mother without transportation. As of today they have the car and can't fix it and now we will have to let them keep it 2 more days, when I told them we must have it. I have been treated with no respect and ignored totally. When I tried to find out who owns the place I am given the run around. Do not fall for these false sales tactics as once you buy the car they are thru with you. I will not let their treatment of me and my mother go. If you want to be treated with respect do not buy a car for Justin Dodge in Calhoun GA.
Talk about a runaround. Back in Sep 2023 I was told I needed a module for antibrake system but part would not be available until April 2024. When April rolled around I was told the part was still on back order and to check back in May. In May I was told it was still on back order and it would be June 16th and check back then. Today I spoke to the parts department and was told the part is still not available and it has been on back order for 2 years so I guess that means it will never be available? I have been a Dodge owner for many years but if this is the kind of service to expect I will never purchase another vehicle from this dealership!
I was driving down the road at 15mph when my left tire came off. No warning. Tires are perfect. Truck was perfect, no issues. Had to be towed. Front left quarter panel will have to be replaced. No way a Ram Truck fails like this. July 14 2003 / 1130
I ordered a truck November 2022 order # [protected]
First ship date was March 13 didn't happen!
Second date was June 26 didn't happen!
Third date was to be delivered to DEALERSHIP June 30th DIDN'T HAPPEN this BS is UNEXCEPTABLE! 2024 WILL BE OUT SHORTLY! Truck has been setting in drop yards for 5 months.
Acheter une pacifica touring L le 27 mars de 53555 kl. 2018, mon air climatiser ne fonction pas. J'ai tu une garanti de 90 jours pour mon vehicule, pour reparer mon AIR..
Acheter chez Duclos chrysler Laval
My 2011 Jeep has a 2019 fuel pump recall V62/NHTSA 19V-813 claim and I went to the long island city dealer and they refused to do the job alluding that a screw is crack in fuses box and they couldn't do it for fear they would have to break it.I need to know what I do next ,thanks
I have a 2022 Chrysler Pacifica Pinnacle. At full charge it is only giving me 15 miles. What is going on. I had them check and they said it was fine. No it's not fine I want the 30 miles on a full charge, no 15 miles. Help what can I do
Bought a new Chrysler 300m . Taken back to the dealer numerous time. Dealer unable to repair. What can I do to fix this problem?
Filed a complaint #[protected] in august 2019. Vehicle was sent to dealer for inspection. Have made repeated calls with no return communication from chrysler. Vehicle is unsafe for travel. What do we have to do for help.
606/843/9324. Hm
606/687/1887. Cell
Benjamin conrad johnson
Joyce r. Johnson
have a 2012 dodge journey with 43000 miles and had to replace freezer plugs at the cost of 1596.00. with this low mileage I do not believe this should happen. any recalls coming since I understand this is a problem. if a recall is issues can I get
reimburse thanks jerry
freezer plugs had to replaeced at 43000 miles cost me 1596.00 I feel this should happen with only 43000 miles
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