Just Eat review: Another poor experience with just-eat

I have had numerous experiences that have been bad with Just Eat. Here is the most recent. I ordered food on Sunday 26th October. When the delivery driver came, I knew the delivery was wrong. Sadly, there level of English is poor so a conversation is not always possible. I realise they are only doing a job and it must be very difficult at times.
I had and paid for an order that included two fizzy drinks and two large ice creams. The order I received included 1 fizzy drink, 1 strawberry milkshake and no ice cream. As I said, I wasn't surprised as this has happened many times before.
I went on the app to make those responsible aware. I also had the printed receipt for the wrong items delivered to me which meant the family that were meant to receive the fizzy drink and the milkshake were also disappointed and inconvenienced.
When I made Just Eat aware of the situation, I was informed via the app that my case was logged and that it would be looked into. I woke on Monday morning to find the following response from Just-Eat.

Hi Ven,

Thank you for contacting us about your recent order [protected]. We're sorry to hear you didn't have the great experience we wanted for you.
We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have.
We appreciate your understanding.
Thanks again for getting in touch with us.
Just Eat
I was shocked and taken aback by their response. Considering the facts of my case, I thought it was straight forward. But, there you go. Nothing about Just-Eat surprises me anymore. There level of customer service is very poor. Not sure if this is out of ignorance or just incompetence.
I pushed back and asked since I was financially out of pocket and nothing was of my doing, I wanted to know what criteria had been used to come to the stupid decision. Of course, that information is not shared.
I then received the following:
Due to your overall experience, I've stepped away from our normal policies and issued you a refund of £8.77. The credit is now available on your Just Eat account to be used towards any future order with Just Eat.
Kind regards,
Lewis M
Customer Service Solutions Advisor
When I read the line: I've stepped away from our normal policies and issued you a refund of £8.77. I was so taken aback. To me this read like Just-Eat were doing me some kind of favour when in fact it was my money for items not received.
Again, how does this company actually operate with any level of integrity, it is certainly not apparent by their actions.
To add insult to injury, I had to reorder the two ice creams again and as a separate order, I paid £9.76 for the order. So, between the original order, the refund and then the additional order, I was still out of pocket and yet I was made to feel like I was an inconvenience for asking for redress.
Hopefully lessons will be learnt but I don't have much confidence in that.