Just-eat.co.ukfraudulent use of my bank card

F
This review was posted by
a verified customer
Verified customer

This retailer delivered three separate orders to someone fraudulently using my card details. This should not be possible as the delivery address should always be the same as the address to which the card is registered - this is a blatant failure on the part of the company, and cost me a total of £113. When I contacted them they showed very little interest or concern, and simply told me to take it up with my bank. They took no interest in the question of how such a security leak might have happened on their site, not the fact that it could happen to any customer if it's happened to one. I for one will never be using them again, not just because of the fraud they have facilitated but also because of their complete failure in terms of customer service, for me and the other customers who will likely be similarly outraged when they get ripped off too.

Responses

  • Fa
    faveline Jan 19, 2015

    This is a VERY fraudulent company with the worst customer service I have ever seen in my life. Have now charged my card 4x, with no orders placed, and then claimed they "don't have the money" and they were "concerned about fraud". Stay away from this company. They are SCAM ARTISTS.

    2 Votes
  • Tr
    Truthhurts1 Oct 08, 2015

    What are you talking about, it's not their fault, someone could use your card to top a phone if they wanted . In fact they lose out because when your bank (the real criminals) refunds you they take the money back from just eat ( it's called a chargeback) and just eat still have to pay the restaurant that cooked the food. So quit whinging, your bank wants it to happen so they have another excuse to put a chip and pin in your hand in the near future. Go do the research

    -7 Votes
  • Ha
    Hannylou Apr 27, 2016

    The same thing happened to me! 4 transactions on consecutive days of £30-£45!. don't understand how Just Eat allowed it -as you say- the delivery address would have been different to the address on the card so it should have been blocked. Just Eat are obviously to blame to some extent, and whoever is making fraudulent transactions on other people's cards is still free to keep doing it, even though Just Eat can see exactly who it is from their account and delivery address details. Similarly to you, when I spoke to them, they were unconcerned, unapologetic and had absolutely nothing helpful to say on the matter whatsoever! Will definitely be warning people off them

    2 Votes
  • We
    Welshknight62 Oct 31, 2016

    Someone fraudulently used my card details to purchase £105 worth of food. It was flagged up by my bank and luckily it didn't go through.

    0 Votes
  • Ta
    Taylor McPherson Nov 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This has happened to me quite a few times as well. Even to the point where I've had to cancel my cards and get new ones and it still happens but when I contact the company they say they can't tell me who has made the purchases even if it's not me

    0 Votes
  • So
    Sophie L Nov 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This has happened to me from my bank card twice 2 days ago and once today. I did go into the bank today and get the money all refunded by this evening (a total of £84!) but I still haven't any communication to confirm that and I have yet to see if I can be told how this happened and who got hold of my details. Surely when it happens to us we should be made aware who did it and from what organisation. I will either be walking into take-aways myself in future or calling up then paying by cash at the door to avoid a repeat. Not getting caught out again!

    0 Votes

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