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Bojangles’ International / Becajun.com Customer Service Phone, Email, Contacts

Bojangles’ International / Becajun.com
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1.4 87 Complaints
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Bojangles’ International / Becajun.com Complaints 87

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9:13 pm EST
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Bojangles’ International / Becajun.com Food

I entered Bojangles at approximately 8:40 this evening and ordered the 8 wing box and two individual fries. The young lady taking the order stated it may not be enough in the pan. I told her I can wait for them to be cooked. The manager gestures like she had a problem with cooking more wings and waited at least 10 minutes before she told the worker let them know it’s going to be 15 minutes before they come up. The dining room is open but there I no food in the window. Staff is cleaning up, so food is stored in boxes and on wax paper near the drive through orders. The manager is extremely unprofessional and did not want to cook food or have food cooked. Every-time I come to this Bojangles I have to wait 30 minutes for my food. I am still waiting as I am typing this complaint and it has been 28 minutes.

Desired outcome: Better staff

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11:46 am EDT

Bojangles’ International / Becajun.com Everything

For the past two days. Your young crew as been not taking orders. They get on the intercom laughing & saying we not taking orders @ the moment due to employee shortage. What? Excuse me! Where's the manager. She busy. How when u say u not open. After dat they don't say anything. So leaves us to drive off mad. And it's hard to get in touch with the people who run these restaurants. So I have put in news papers for these type of places to close down. They don't care bout the public. Just money. You run an unorganize place of business. 1127 bypass greenwood the managers & employee's or ungrateful & rude. Will not get me & my people service again @ no location actually.

Desired outcome: It wasn't an outcome. Nobody cares.

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12:57 am EDT

Bojangles’ International / Becajun.com Missing part of order

Ordered online using the app. Ordered a bo’s chicken sandwich deluxe, with bo sized seasoned fries, and a diet drink, a second diet drink, and a regular seasoned fries. When I got home, my bo sized seasoned fries were missing. I had to drive all the way back to get them. They said “sorry about that”. They offered no additional compensation. This is the same location that chewed me out previously for taking too long to pick up my order (at the speaker, at the window, and again when they brought it out to me) and where on a separate occasion I went inside to pick up an order and the employees were screaming and arguing in front of all the customers.

Desired outcome: In the future, improve order accuracy, NEVER berate a customer, argue in the back, and if you mess up an order offer a free something to compensate.

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Is Bojangles’ International / Becajun.com Legit?

Bojangles’ International / Becajun.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bojangles’ International / Becajun.com to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Bojangles’ International / Becajun.com is known for their high standards and safety. If you're thinking about dealing with Bojangles’ International / Becajun.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bojangles’ International / Becajun.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bojangles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bojangles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Bojangles’ International / Becajun.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Bojangles.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Bojangles’ International / Becajun.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 87 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Bojangles’ International / Becajun.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:43 am EST

Bojangles’ International / Becajun.com Service & inhospitable attitude

Eggs burnt dry I heard manager holler need more scrambled eggs saw her scrap bottom of pan to fill my order ask for no biscuits had to remind manager at pick up took it off thee n trash can ask for knife & fork told me look on shelf I had already no knives. Very inhospitable Bojangles stop here on way back & forth from beach always same attitude shameful for Bojangles I fly all over the world excellent food at Bojangles this is shameful for u. Store #867 time 8:50AM Loris, SC . Other customers also spoke to me about this situation. They also have complained no change.
Tony Dale Hardee
[protected] [protected]@yahoo.com

Desired outcome: Address with management

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10:21 am EST
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I work for the company, and we have a horrible managment team. The GM does not handle the team members that are late or does no call no show. He only takes notes he said, he has been there a year. I have seen severall staff do no call no show and show up to their next shift like nothing has happened. The staff run the managers. They are always on their...

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9:03 pm EDT
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Bojangles’ International / Becajun.com Not getting the correct number of chicken pieces

June 8, 2021 at 19:44 in the evening
client id [protected]
Ordered a two piece meal and only got 1 piece of chicken. Chicken was not done in the center. This was a togo meal and I didn't check it at the drive thru but waited until I got home, 10 miles away.
I would like a coupon for a two piece meal or a refund.
store # 1112 in Murrells Inlet SC. 29576
invoice # 30454 $8.39
my contact is
[protected]@gmail.com

Desired outcome: refund or coupon for 2 piece meal

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3:50 pm EDT
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Today, October 22, 2020, I visited Bojangles on Crain hwy, upper Marlboro, MD D. I arrived in line appx. 11:40a.m. I ordered appx. 12:00p.m. If ordered breast and wing dinner with cole slaw, a diet Pepsi, 2 bacon, egg and cheese biscuits. We were told at 12 minute wait for white meat. We waited and waited and waited some more. At 12:40p.m. my husband went...

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11:35 am EDT
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I went through the drive thru at the Bojangles in Tramway area in Sanford, NC at around 10:30 this morning. A young man was outside taking orders. He correctly gave my order to the cashier. When I got to the pick up window after sitting for a couple minutes the guy outside at the window asked me to pull up to wait and I did. I sat there for over 10 minute...

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4:45 pm EST
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I'm a fairly regular customer of Bojangles in Southport, NC until now. I couple of weeks a go I went to this store and ordered my normal 8 piece Dark to eat in, the chicken was cold, today I went in and ordered the same 8 piece dark and a tea at 4pm 1/4/20. There was NO tea in the containers, my chicken was cold again and the server gave me a breast which I...

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1:27 pm EDT
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On October 11, 2019, I purchased three sausage biscuits from this location. We visit there often and have never had a problem until this morning. Once I arrived home with these biscuits, I had to throw all of them away because the dough had not baked enough. They just were not suitable for consumption. I was very dissappointed because of this. I don't...

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5:17 pm EDT
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This is not the first or the second time this has happened to me. I order a large fries and drink with my four piece supreme dinners and am charged bo sized. I get my drink large, good. Then I get the boxes and drive away as the line is long. It had been a little bit since this has happened so I stopped checking as frequently (I used to check every time I...

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7:52 pm EDT

Bojangles’ International / Becajun.com attitude of manager

I Joe Martin, just visited Bojangles in Sylva, NC., where i had the most horribke restaurant experience ever. I stood inside at register for approximately 10 minutes before anyone took my order. 2 orders of boberry biscuits and a large fry. Then it took approximately 30 minutes for me to receive my food. I went inside because there drive thru was slammed. When i spoke with the manager about this her response was we are just so busy and i have a new employee. I looked in the lobby and there were only 2 customers. So it takes the entire crew to run the drive thru? All i was waiting on was a large fry. The manager wanted to start arguing with me over giw long i was standing waiting rather than apologizing for my wait and she wanted to put the blame off on the new guy. What killed me was her sarcastic tone as i was walking out the door she yelled out, have a nice day. That was like spitting in my face. I'm a retired police officer of 25 years and have never seen anyone in her position speak to a customer like this. I asked her are u calling me a liar? She stated no but i know you were not her that long. That is calling me a liar. I do not appreciate this tone or attitude and have been a loyal customer for my life, me and my family. I told her i saw you prepare and complete all oders for all what seemed like hypothetically 50 cars but you couldnt fix me one fry. Please help me with this. I wanna speak to someone regarding my and my wifes horrible experience. Cel#[protected] email [protected]@yahoo.com

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Update by Joetracy
May 30, 2019 8:16 pm EDT

I just got home and checked my large fry i purchased and saw i only received like half of a fry. What is wrong with this picture. I have never been treated like this in my life. I remember watching my fry being prepared. The new employee was working his fry station all alone. What i mean is the manager and other employees were walking constantly back and forth not bothering to offer assistance to this new person. Purpose for me saying this is, the manager kept laying blame on the new employee as to why i waited so long. If he was indeed this new needing help then why was she not managing, shadowing, and training him. The whole point is her arguing back at me saying u were not here that long and u just have to be patient cause hes a new guy. And to tell me have a nice day with her tone was so offending. I wanna speak with someone regarding this incident. She was a heavier set white femake at Bojangles in Sylva, NC. As for the picture of the fries. I know theres no way for me tk prove this is the amount i received but oh my god why would i complain over such a tiny thing as the amount of fries. I come to this restaurant at least once a week and always buy one of the huge bucket meals for my family but probably nkt anymore unless something is done. This is not the first time i have received an attitude from this manager but never this bad.

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9:02 am EST
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My husband and I have been going to bojangles that is located on 7819 timberlake road, lynchburg, va for several years. Within the last 1 1/2 years the service at this bojangles is awful. The food is not good, they are always out of drink products, the employees are rude and very unprofessional. They stand around and laugh and talk and do not try to take...

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11:14 am EST

Bojangles’ International / Becajun.com employment fraud

Someone filled out a job application at a bojangles in chattanooga tn. Thus was in the summer of 2017. It was a paper job application. I have never worked at a bojangles. This is employment fraud. I have complained to the ftc and idtheft.gov as well. I would appreciate this websites help. Their website is bojangles.com. I do not know who did this. Thank you very much.

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4:49 pm EST

Bojangles’ International / Becajun.com employment fraud

Someone filled out a bojangles job application in chattanooga tn around June of 2017. I have never worked at a bojangles. It was a paper job application. It was not filled out by me. I was not living in Tennessee at the time this happened. I would appreciate this websites help on this issue. I have been dealing with this issue for over a year now.

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10:37 pm EST

Bojangles’ International / Becajun.com on a manager

I don't want to give my name or none of that but I was in Bojangles in Canton on Monday and a manager name angel was really rude an disrespectful to a very sweet and kind and respectful young lady I think her name was Shirley but the manger pointed the biscuits tone's in her face I felt really sorry for that Young lady the gm was there and didn't do anything if I was miss Shirley I would quit that job they treat her like she is a nobody

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11:33 pm EDT
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Bojangles’ International / Becajun.com my bojangles breakfast made me sick (food poisoning)

On Monday August the 13th I had only two things to do, get my hair cut and grab something for breakfast. I have waited until today to register my request because I wanted to be able to censor myself and stay on point. The first part is awkward because I don't want to be cruel. I was waited on by a young woman. Again, I wasn't in a rush so I didn't take offense when she made me wait while she finished her conversation (in Spanish) with a young male employee, When she asked me whether my meal was " for here or to go", her breath was horrible. I apologize for being rude but, you need to know. Her breath smelled like excrement. I made and paid for my order. I got a bacon, egg and cheese biscuit combo with seasoned fries and a tea. Your seasoned fries are my favorite. I had my meal and left for home. I work second shift so I was resting for work later. My stomach began to hurt. I had to rush to the bathroom to vomit, afterwards I had very loose bowel movements, felt so bad. I had to call my boss and call out of work for that night. I missed an entire shift and Bojangles food and tea was all I consumed that day. I work full time doing housekeeping and I only make eight dollars an hour. Basically I feel Bojangles owes me sixty four dollars for the work I missed. No cuss words, nothing like that. Not only did I lose that pay but I was very sick. Please understand that I don't want an apology, I don't want a copy of your mission statement. I don't want a coupon or a gift card for Bojangles. I want $64.00.

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Update by Matthew C. Harper
Aug 21, 2018 11:34 pm EDT

On Monday August the 13th I had only two things to do, get my hair cut and grab something for breakfast. I have waited until today to register my request because I wanted to be able to censor myself and stay on point. The first part is awkward because I don't want to be cruel. I was waited on by a young woman. Again, I wasn't in a rush so I didn't take offense when she made me wait while she finished her conversation (in Spanish) with a young male employee, When she asked me whether my meal was " for here or to go", her breath was horrible. I apologize for being rude but, you need to know. Her breath smelled like excrement. I made and paid for my order. I got a bacon, egg and cheese biscuit combo with seasoned fries and a tea. Your seasoned fries are my favorite. I had my meal and left for home. I work second shift so I was resting for work later. My stomach began to hurt. I had to rush to the bathroom to vomit, afterwards I had very loose bowel movements, felt so bad. I had to call my boss and call out of work for that night. I missed an entire shift and Bojangles food and tea was all I consumed that day. I work full time doing housekeeping and I only make eight dollars an hour. Basically I feel Bojangles owes me sixty four dollars for the work I missed. No cuss words, nothing like that. Not only did I lose that pay but I was very sick. Please understand that I don't want an apology, I don't want a copy of your mission statement. I don't want a coupon or a gift card for Bojangles. I want $64.00.

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10:03 am EDT
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Bojangles’ International / Becajun.com unhealthy environment

My husband and I visited Bojangles in Rockmart Ga on Sunday July 22, 2018 while traveling . Your workers had no hair nets, gloves etc while serving food. Rude and hateful while ordering and more than two workers were sticking their unclean unwashed hands down in the food on the bar up front EATING food from the hot bar while standing behind counter. We found this the most disgusting environment and we will not return to this Bojangles ever!

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John A. Campbell
US
Jul 25, 2018 7:13 am EDT
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My spelling isn't nearly as problematic as your franchise on Lee Highway in Ooltewah, Tennessee. As you may note, this is a complaint to follow up on the one that precedes this. My wife and I usually go to the above location every Saturday morning for breakfast. I have the same complaint. No hairnets, no gloves for the food handlers and on last Saturday morning the 20, I pointed this out to the order taker David. The male person filling the orders had a pony-tail, tattoos up both forearms and many more negative appearance points. I pointed out to David the fact that the server was carelessly handling food without gloves, touching french fries and putting his thumbs in trays of gravy and biscuits.
I was ignored! Next there was no knives and after asking the reply was they had none. There was no coffee, and scraps of food had been left on the tables and floors. The place was a wreck. We will eat there no time soon. We will most likely go back there in two weeks. At that time if the situation is no better, I will go to he Hamilton County Health Department and complain.
John A. Campbell 9611 Thornberry Drive. Ooltewah, Tennessee. [protected]

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7:48 am EDT
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Bojangles’ International / Becajun.com cajun chicken biscuit was raw

I went to the bojangles located at Peters Creek Road Roanoke, VA 24012 at 8am this morning (7/13/18) and not a joke. When I got into work and sat down and bit into my biscuit the chicken was RAW, my fries were also ice cold. I have never had this happen at a bojangles before. I would love a refund or a coupon or something. I never complain but this just made me sick to my stomach to see.

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12:41 pm EDT

Bojangles’ International / Becajun.com the manager in customer service

First of all I know that they had a lot of customers okay I have my order taken which band in the fast food business should have no reason for what was going on there was people waiting there food was no food at all what they gave me was to the point where she got every little fire out and what she should have did was had them make more fires am pretty sure that y'all will have more complains today the lady with a different color shirt on I'm guessing she was a manager I wanted to order one more thing then she told me can I just wait one minute I waited over 10 minutes and another worker got on the cash register and was taking other orders or the other people orders and I looked at her and told her I just was in line to order before all of them and you told me to wait and she said that she should have not took him they ordered either but either way the order that I wanted was the tot rounds then she's going to tell me that about 10 or 11 that was in there was the biggest size that it goes I say no there's a picnic sides I know it's more than 10 tots rounds she just had a attitude and trying to get rid of all the food that was sitting there forever away two people to eat and I think that that was very wrong for her to do and on my ticket it says that I ordered my food at 1:10 20 pm and it was not even that time when I got my food it was not even one in 10 minutes so I had to take a picture of that because that don't even sound right I got a ticket for a time that wasn't even the time that it was like if I just got it and I've been waiting there for awhile for my food I did not have many fries as if I got a kid's new my meat was so tough I know that it's been sitting it was not fresh it was not even really hot and I'm not going to even eat none of this

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Overview of Bojangles’ International / Becajun.com complaint handling

Bojangles’ International / Becajun.com reviews first appeared on Complaints Board on Mar 14, 2009. The latest review Food was posted on Dec 29, 2022. The latest complaint lazy employees was resolved on Sep 16, 2014. Bojangles’ International / Becajun.com has an average consumer rating of 1 stars from 87 reviews. Bojangles’ International / Becajun.com has resolved 8 complaints.
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  1. Bojangles’ International / Becajun.com Contacts

  2. Bojangles’ International / Becajun.com phone numbers
    +1 (800) 366-9921
    +1 (800) 366-9921
    Click up if you have successfully reached Bojangles’ International / Becajun.com by calling +1 (800) 366-9921 phone number 0 0 users reported that they have successfully reached Bojangles’ International / Becajun.com by calling +1 (800) 366-9921 phone number Click down if you have unsuccessfully reached Bojangles’ International / Becajun.com by calling +1 (800) 366-9921 phone number 0 0 users reported that they have UNsuccessfully reached Bojangles’ International / Becajun.com by calling +1 (800) 366-9921 phone number
  3. Bojangles’ International / Becajun.com emails
  4. Bojangles’ International / Becajun.com address
    9432 Southern Pine Blvd., Charlotte, North Carolina, 28273, United States
  5. Bojangles’ International / Becajun.com social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bojangles’ International / Becajun.com Category
Bojangles’ International / Becajun.com is ranked 39 among 205 companies in the Restaurants and Dining category

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