J&T Express
Reviews and Complaints

Shopee Malaysia Order ID: 210828RQ8M09EB
Date: 1 September 2021
Customer Contact Number: [protected], Willson
Buyer Contact Number: [protected], Grain Forest Enterprise (Tan Yen Sie)
Description: My customer made a purchase via shopee platform and the delivery were without notice. And parcel got stolen.

1 September 2021
9am+ : Customer receive a whatsapp message before he wakes up.
11am+ : Customer can't find the parcel, replied Whatsapp to ask about the parcel, customer service said in front the house (condo). But parcel are no where to be seen.

Complain:
A- parcel just leave there without buyer acknowledgement of arrival and receival, who should bear the lost?
B- Shopee platform delivery status still showing the parcel in PJS605 hub, Not parcel out for delivery. Therefore, definitely buyer are not in any wrong that he did not standby for early morning collection.

Hi, can you check my parcel? When I check, why my parcel still in the same place? It's shipping at Penang only and I stay at Penang, why so long?! If the parcel missing or stuck let me know, I didn't wait the long time! I already wait many times. It almost 1week before the date to delivery when want to deliver? Please be check as possible. Thank you

Dah lama peram barang kat bayan lepas ckp brg xleh hantar sebab pkpd.rumah kat sg ara, xde pun pkpd, bayan lepas pun xde pkpd buat masa skrg, tp jnt bg sbb xhantar brg status pkpd xleh masuk kawasan. Logik ke? Ad barang lain hantar, ad brg xhantar, xke pelik?

[protected]-please deliver this item ASAP

My parcel still not arrive, its already been one week & still not moving since the last date that ive checked.

this is my tracking number [protected]. Please solve this as fast as possible.

FYI! I live at penampang, sabah. Not at papar! Why my parcel is at papar? Pickup from kelombong-penampang-papar-kinarut-papar?

Can u answer this problem? Thanks!

My item has no update on its delivery process since 14 August as you can see from the picture provided. It has been more than two weeks but still no update at all. The item also has passed the latest estimated date for me to receive the item. Please solve this issue as soon as possible because it has occured many times already when i purchased other items before.

[protected] was marked as sent.
But my workplace is closed and I dont received any call and I dont even received my item.

Already complaint via chat, but the response was like I was chat with a robot..

selalu terima barang /parcel dari j&t mesti ada kesan mcm tebukan (guna tangan ) mayb sbb nak tgok barang kat dlm apa..mmg setiap kali smpai brg dr j&t sy perasan akn ada kesan mcm nk tgok brg apa yg ada kat dlm kotak/plastik…harap pihak j&t lebih peka dalam hal ni.. amanah org yg dislhgunakan…maaf dan terima kasih..antra gmbr yg smpt diambil apabila slalu terima kotak/plastik yg ditebuk…tq

My item is from JB on 24Aug and until now I didn't receive yet and now is already 31st Aug. I don't know what the problem because my delivery address is in ipoh but when check with tracking num its shows in perak gateway 900 location is larut matang.. What the reason j&t send there. I am calling aso they naver respond properly and the item still on hold ther.. Now days ur service becomes so worst n bad..

Sampai bila korang nak peram barang ni? Dah lama sgt tau, call tak pernah angkat. Menyusahkan!

I feel very disappointed with the J & T service when they handling our order. My order has been delay for about 2 days and the reason given is "bad whether". I have experience working with courier service before and our company policy is to clear all the order within 24 hrs. Where is J & T policy? Seem like they will deliver our order as when they want. This shown J & T reputation is bad. Even when I go for self-collection, the item was not in proper manner. It's suppose to managed well (allocate a basket or bin so that it's look nice). I saw few complaint from other customer... what action does the J & T management taken? Besides, the contact number given is not reachable...

My parcel has been "on hold" and "in transit" since 26/8/2021. AND NOW IS ALD 30/8, it is supposed to arrive in 2 - 3 days (28/8)
my parcel is on hold cuz' of "OUT OF droppoint's business hours" and this has happened THREE TIMES IN A ROW!
This delivery service is seriously putting a toll on people who need their parcels asap.
I JUST WANT TO KNOW HOW MUCH LONGER DO I HAVE TO WAIT

Dear customer service team,

Due to the covid 19 pandemic, the management of our apartment (Saville Cheras) has allocated a Pop-Box service. It is to encourage contactless delivery. However, some of your delivery men are refused to even try to request the password and username for allocating the parcel into the Pop-Box. I had experienced with your delivery men who were not willing to try, mostly claiming that they are working as a part-time delivery man, so they are not possible to get the password, etc. Rather, they were happy to just leave the parcels in a shop that is allowing the residents to leave the parcels but with a charge to the receiver, which is us. For your reference. it was the tracking number of my delivery yesterday (29 Aug 2021) with J&T Express - [protected]

I hope J&T can resolve the issue immediately, at least to ensure that your delivery men can have access to the service of Pop-Box (or train them on how to get one). Also, it is rather disappointed with the response from your delivery men - including the part-time basis one. I understand this will be valuable for improving your service, hence valuable to your company reputation.

Thank you

I did not order the parcel, but rider let me pay 499. I was not present during delivery. I only requested the available recepient at home to pay for it because I was expecting another delivery (but not this one).
The parcel has tag which states note to delivery rider: "this parcel is not an order. Please contact the customer. Itong parcel ay napanalunan ni customer mula sa raffle promo". (but I did not join any raffle)
The rider did not inform about the note. If he informed properly the note address to him, I could have return the parcel because I was charge despite winning the raffle. Hence a scam. The parcel came from megaboxph, address in pangasinan.

parcel from Selangor to Tampin N. Sembilan was wrongly routed to Melaka by Shah Alam J & T Express Gateaway. This has to be reroute and routed via several Gateaway. Do you see the situation?

Parcel no [protected]

Awaiting to be scanned for next Gateaway. Shah Alam sorting staff Gateaway needs more focus and attention to job.

This is the worst courier I have ever seen. They promised 2days delivery within the same state, locality and environs but after 5days, they are still making empty promises as to the delivery. Pls avoid these people for your peace of mind especially when it is an urgent document delivery. I have valid prove if you want to see them. This is not a reported complaint it happens to me! So sad

Order ID 210826KTR8924Y
PRK-PRK301 030 30010 OFFICE
[protected]
I'm shopee very regular customer.
I'm VERY UPSET about motorcycle delivery man, these happened for at least three to four times, each time I just leave it, but this time is ACCEPTABLE.
1. He just delivered and left it on top of my car without inform me, I only realised after I went to my car, and my car was parked at road side.
2. Another fat delivery man, I don't mind to collect from him if I'm free, but don't expect me to collect each time he came. Very upset la.
3.Delivered wrong address but luckily Good Seller responsible to refund the money.
4. Today, same guy(not fat, different man), I was so busy behind, he nonstop horn and nonstop called HALLO.. HALLO.., again expect me to go out to take from him, I told him, please just throw into my compound, he does not happy just because he has to get down from his bike, and argue with me. He said go ahead and complain.

I really hope your company take this matter SERIOUSLY.TAK BOLEH TAHAN LA, their irresponsible and rude behaviour

Delivery status still not updated since 20 August. Barang tersebut telah di hantar pada 13 August dan sehingga kini masih belum diterima. Sudah melebihi 2 minggu barang tersebut sama masih belum terima. Barang tersebut telah tersangkut lama di SBH_GATEWAY sehingga kini masih belum di update oleh pihak j&t. Saya berharap agar pihak j&t dapat memberi perhatian terhadap barang ini dan segera menghantarnya

Why cdc kuching always holding parcel for long time..?

assalamualaikum, saya telah menerima parcel yang koyak . dan dibungkus dengan double parcel, untuk tidak menampakkan koyak tersebut, saya order tudung dengan kuantiti 12 item, tetapi saya hanya terima item tersebut hanya 10 sahaja . saya sangat kecewa terhadap staff anda . kenapa perkara ini harus berlaku ? saya berharap agar perkara ini diambil serius .