J&T Express
reviews and complaints

On 13th august my customer Parcel already stated as lost and can claim, but already passed 16days still no refund. I'm shock to see that the item suddenly stated as delivered but the recipient have not receive any parcel. I just need j&t to refund back the money as soon as possible. Please resolve this problem and don't ignore because I've texted and ask politely but no reply.

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Hi, I am encountering bad performance from J&T Selangor, Malaysia. Kindly check the above tracking numbers. As you can see, the parcels are encountering unusual event. They have been routed here and there in circular. The sysyem stated wrong routing code. May I know is this some sort of failure in parcel handling? The address is clearly stated but still wrong sorting happens. This is not the 1st time I encounter the same issue. I've contacted hotline couple of times but couldnt reach, I've sent email but it bounced back, I've contacted via Live Chat but no respond from agent. Therefore I decided to file complaint here. I really hope J&T could provide a solution for user but not shut user out when facing problem. Please help.
Sincerely, Stella

Parcel missing at klang getway. Already contact with customer service. Easy way to escape n say the parcel missing n I need do refund to check the parcel really missing or not. Why need to check when you said its missing? Are u really check my parcel before? Are you do the work before?

Dear Jnt express, Please train your stuff probably please. I packed my order in a good condition, well packaging with bubble wrap and sticked a fragile sticker on product but my customer received product, the product is damaged. When your stuff arrived my customer's home, they weren't at home, and your stuff just throw our product into their home😊

Hey j&t, my parcel was sent from jb to ipoh at 17/8/2021 and until today 28/8/2021 I did not recieved my parcel. My parcel are now at prk gateway 900 and has been scaned for outbound at 25/8/2021 but untill today still stuck there. Everyday I called your customer service hotline and their reason always the same which is there's been a problem at the gateway and klebang hub. What took you so long?! Taiping - ipoh took more than 3 days? Please fix your service and this will be my last time to use your service. Totally your service sucks. Before this I really love to use your service but this time you have exceed my limits. I already told to your customer service hotline that my parcel is urgent and seems like they didn't bother about it! I need my parcel to be arrived quick!

Not reach at all, and no response

Hi jnt. I need to make complaint about your service. (Sgr602 Ampang). This is not my first time receiving item so late. One time my item delivery almost 2 weeks. And i need to self pickup the item. Now i buy again thru shopee and very dissapointed when the seller choose to use jnt! Idk about other area. But please please make a solution for ampang branch. Everytime i call, they said they overloading parcel? Then? Is it my problem and my job to hire more staff for jnt? Please! Very shame on you guys when i received the item from oversea faster than from our local seller. Please do something that I'm sure u guys know what need to do better than others. Tq.

Parcel is in transit take a long time until now not yet delivery. You can refer below photo. Your cooperation is very highly appreciated.

Sila bagi penjelasan n tindakan yang sewajarnya. Untuk pengetahuan pihak tuan berhubung perkara di atas, saya telah merujuk kepada hotline j&t tetapi masih tiada tindakan dan barang saya masih lagi pending di j&t bukit permai. Harap pihak j&t dapat menyelesaikan masalah saya

Barang saya masih lagi tak sampai-sampai since arrived kat hub SGR 602 ni. Apa masalah ya? Saya dah call customer care 2x which is on 23 aug & 25 aug tapi still tak dapat lagi barang saya! Apa ni? Dan ada lagi 2-3 barang saya sampai kat hub jnt yang sama dan tak tau la kesudahannya macamana. Soooo frustrated dengan service jnt! Please do something! I need action!

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I send my parcel in good condition but my customer complaining that she received the parcel is damaged. I wrap my item with bubble wrap and tape the box proprely but the customer received the box in damaged condition and the bubble wrap is opened by someone. I send the parcel with 2 item inside the box. My customer told me than 1 0f the item is missing and another is damaged. The item that I send is not cheaper. I want my payback ( gantirugi) from J&T. J&T SERVICE IS VERY VERY VERY VERY BAD. From this insident, I won't use J&T services anymore.

j&t hold parcel at sgr 601 for weeks..

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j&t, just do what u paid for.

people.. dont nurture j&t. just let them die!

Hi there, I'm Dhurgashini here. I filed a complaint about a package I sent last week on a pleasant day (17/08/2021). Can you tell me why my mother hasn't received the package I sent her last week? Because, prior to this, I had sent packages to J&T Express Bandar Tun Razak three times, and they would be received on the second or third day. However, this package has still not been received after a week.

Hi... I'm Arjan Singh (AWB:[protected]) ([protected]) would like request compensation for the damaged parcel I received on the 15/8/21. the total damage of the product is about RM1400. I have attached the pictures as proof.
The sender and myself have contacted J&T Express multiple times yet all efforts gone in vain.
Kindly look into this issues.

Tracking number: [protected]

13/8/21 - send out from jb
16/8/21 - arrived j & t cdc bkt. Permai 311
27/8/21 - until today still not yet delivery...

Customer service - attitude not friendly and very bad ...
Branch supervisor - amil attitude also not friendly super bad. Not settle customer problem asap.

Pls solve problem asap.
Pls upgrade your delivery service.

600318921627

Ship since 2021-08-14, saturday, prk_gateway till 27aug still not arrive...

600320979508
Shipment out from jb since 17august till 2021-08-23 still under transit center prk gateway 900

Called hotline more than 10x no one follow up

When I can my parcel?

Barang saya dari 16/8/2021 sampai sekarang 27/8/2021 tak sampai sampai. Patutnya sampai 18/8/2021. Negeri sembilan dengan JB bukan jauh pon. Orang lain yang lambat post sampai dulu barangnya. Alasan tak cukup org la tk cukup lori la dahtu nak tunggu berapa minggu bulan lagi. Dulu J&T laju la sekarang dah tak. Ataupon masalah kt J&T negeri sembilan je. Tolong proceed barang saya. Tolong. Please

my parcel johor send to penang, 3day already no any update in tracking

On Hold - Closure due to epidemic / not allow to enter the area to do delivery
Transit Center PRK GATEWAY 900 - LARUT MATANG

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