J&T Express
reviews and complaints

Dua barang saya Sangkut kat CDC Samariang Kuching.. Kalau dah tau tpt tu problem Covid Tukarlah ke tempat lain.. Dibawah saya ada lampirkan gambar. Serta no. Item. Sila reply pada no. Saya [protected] atau [protected]. Terima kasih.

Parcel has been on hold for almost 2 weeks. Tried to call their hub number and also customer service cannot reachable. it begin when ur staff sorted parcel wrongly. Please J&T not-express do something! Be a professional courier services...
Your customer had very tired to waiting the parcel...
Please dont get others people in trouble...
Make ur customers satisfaction increase...
Unless u want to loss our satisfaction..
But in facts, its very² dissappoint!

Saya telah membuat pesanan pada 13 ogos yg lalu dan sepatutnya barang diterima pada 21 ogos yg lalu, namun barang tersebut masih belum diterima sehingga sekarang dan tracking barang tersebut tiada perubahan bermula 20 ogos sehingga hari ini. Saya berharap agar pihak j&t dapat memberi perhatian dengan barang yg masih belum sya terima sehingga hari ini.

My parcel stuck at this gateway for very 3 days. It is frozen food product, it might spoil already. Other states only take 1 day to arrive, why this PRK GATEWAY 900 took so long to do their delivery.

Please solve this issue, i might claim if i received bad spoilled product due to incompetent bussines handle by this PCP.

Tracking number,
[protected]

you can reach me at [protected] or [protected]@gmail.com.

thank you

Your hub location PRK GATEWAY 900:
1) Can't be found
2) Item when in, wont come out.

All shipments to PERAK, MALAYSIA had been delayed significantly.

Hi. Good Afternoon! Here i want to complaining why my parcel didn't run smoothly. May I know what happen to this courier?

1. MY2162910826320 this tracking number I received but why the number cannot be found ? This parcel also still at station J&T CDC Kuching 301 since August 17, 2021.

2. MY212745056177P this tracking number also i cannot found. This parcel also still stuck at station J&T CDC Samarahan 305 since August 21, 2021.

The item that I ordered from Shoppe had been stuck at J&T DP SS2 01 for almost 3 weeks now & almost push me to the point where I want to request return/refund from the seller.

This parcel is important as I need it for my work. Please look into it and update the tracking info asap.

Tracking number: [protected]

Thank you.

Hi

Please noted that my parcel has been in PRK Gateway 900 since 20.08.2021. Until now still no update. I am not sure where is my parcel and what happen to my parcel.

This parcel is from Shopee.

I have sent a few emails to J&T but also no reply. I have called J&T, but no one answer my phone calls also.

Please check and revert asap by today and tell me where is my parcel.

Thanks.

Regards,
Yin
[protected]
Email: [protected]@hotmail.com

Bila call pihak cawangan dia asyik kata itu bergantung pada delivery. Barang saya berpusing satu melaka selama seminggu 😊. Saya urgent nak guna barang tu

My item I still not recive. Why j&t why?

Kenapa JNT CDC BUKIT PERMAI SGR311 suka peram barang orang lama2 ? Konon penghantaran 2-3hari, ni dah lebihh 3harii . Orang lain punya tak tauulaa . Yang paling bodoh skali barang baru sampaii CDC boleh deliver tapi barang yg dah lama tak boleh nak deliver .

The rider of my parcel with tracking number [protected] named Jose Rico Bumagat with a contact number [protected] do not delivered on time my parcel. I've received a text message last August 24, 2021 but he did not delivered it. I even called him that day and he said he's on his way but unfortunately I've waited for nothing. Then again, on the next day August 25, 2021 I received again a J&T message that my parcel will be delivered. I did not received any call the whole and it was only now 12:08am of August 26, 2021 that he notify me that my parcel will be return to seller(ROS). Im so much disappointed with this kind of Poor service coming from the rider affecting your company.

I had bad experience with one of j&t dispatch from CDC Kota Tinggi 322. She's always sent my parcel at late night without contact me at first (more than 2 times). And today on 25th August 2021, on delivery track, the parcel was out of delivery at 1.03pm and I am at home for whole day.

Then, at 9.09pm, the dispatch noted that "receiver aren't at home & already contact receiver for reschedule for next delivery" without truly contacted me.

So, at 10.52pm I tried to contact her by WhatsApp and ask for my parcel, but unexpected that she said "yes she had my parcel & she brought home my parcel" the reason is that she didn't have enough time to send my parcel.

In here, I attached herewith my conversation with her.

I take this issues seriously because she didn't contact me at once and don't have sincerity.

The items just arrived at my doorstep, after i opened it. It's completely broken. Everything is inside there

Parcel has been on hold for almost 2 weeks. Tried to call their hub number and also customer service cannot reachable. Please J&T, I bought so many stuffs. Can you send people's parcel ASAP! If I had choices, I would never use J&T! Ever! The worst courier. If you don't want to work, quit lah. Jangan menyusahkan orang je. Berapa lama barang orang kau nak peram lah. Call semua tak dapat, apa jadah.

Dari 14/08 kamu simpan di gateway saja kah. Bila mau jalan. Sekrng 25/8 sudaa. Apa punya service la kamu ni. Slow betul. Buat kerja ka tidak. Tolong hntr brang tu secepat nya.

My parcel has been picked up on 12 August 2021 and arrived Station J KUL998 on 14 August 2021. On 15 August 2021, it arrived J&T LDC Klang Jaya 603. It has been there since then. Today is already 25 August 2021. How long do they want to keep the parcel for?

I wonder if you know the purpose of using a courier service.

Hello J&T, why does my parcel takes too long to deliver? I really need my parcel as soon as possible. Both of my parcel arrived at J&T SBHAIR_GATEWAY 18 and 19 August. My parcel tracking no is [protected] and [protected]. Please i really need it as soon as possible by this week and please deliver my parcel without any damage. Thank you.

Please check my parcel [protected]. It have been two times my parcel was onhold out of business hours. Even though that day wasn't weekend. Do they want to keep my parcel damage because a long day onhold? It have been many times using this courrier and their services getting worse and worse.

Hi J&T express, one of my parcels were arrived at Sabah Gateway on 19 august 2021 and then suddenly my parcel were on hold on 19 august because of a natural disaster and until now my parcel has no news or update . the information still the same . Please help me track the parcels asap . Tq

Order ID : 210814JNJ1N7YB
Reciever : Tanjong @ Edith Ambagos
Address : Sekolah kebangsaan Tamparuli, Peti Surat 46, Tamparuli 89257 Sabah