J&T Express

He called me and talked to me casually, he even sort of scolded me that I entered the wrong address. Ang bastos ng pananalita, he even called me bastos. Right after I ended the call he messaged me na I cancelled the order, pero di ko naman cinancel, what an approach. First time ko to maexperience from J&t riders, you hire these kind of employees? What if hindi niya lang sakin nagawa yon? nagawa niya na rin sa iba. Will you just let him disrespect people as he please?

The photo that will be attached is a copy of our texts making use of our hiligaynon language.

Hi..I am a very disappointed JNT customer..I am here to make a complaint about my parcel pending delivery.. through tracking system, number [protected] was pending delivery almost 2 days in Malacca..No new update had been received. I am worried that something terrible
might happen to my parcel due to this unprofessional conduct. I hope this administration could investigate the cause of this delay. It is very disturbing on my behalf because I need it urgently. Thank you and have a nice day.

Case : Missing parcel.

Airway bill Number : [protected]

Item #1 : Concrete Mixer
Parcel Size : 42cm x 78cm x 63cm
Parcel Weight : 48kg

Item #2 : Spray Gun
Parcel Size : 23cm x 15cm x 20cm
Parcel Weight : 0.9kg

Timeline :
15/6/2021 - Mistakenly sent out two different parcels with the same airway bill attached.
17/6/2021 - J&T sent out one of the parcels. Parcel was delivered.
22/6/2021 - Contacted customer to check if they have received item #1 instead of item #2. Customer confirmed that they have only received #2.

Image 1 : Screenshot from the Buyer's Order in Shopee.

After locating the potential buyer that might have received the concrete mixer (Item #1), we contacted them and they said that they received the spray gun (Item #2), not the concrete mixer. However if we clicked into the income details of their order, "RM51.60" was deducted from the order because of shipping fee, the parcel size's shipping fee has exceeded, so it is confirmed to be the concrete mixer (Item #1).

We wanted to proof that the buyer received the concrete mixer (Item #1) instead, so we asked J&T for the proof of delivery.

So I checked with one of the staff in J&T and asked her to help us to check if the parcel was delivered to the customer. The staff checked and said that there are two parcels with the same airway bill, and so J&T Negeri Sembilan chose to deliver one of them (Item #2) and keep the other parcel (Item #1) back at J&T hub.

These two images were provided to me by the staff.

Image 2 : Proof of Delivery from J&T

Image 3 : Status of the parcel.

When the customer received the parcel, the airway bill was attached to the parcel. But in J&T's proof of delivery, the airway bill wasn't attached to the parcel. So there are two airway bills, which we have mistakenly printed twice, attached to Item #1 and Item #2.

We have been going back and forth with the staff of J&T for feedback, but we are always awaiting feedback from J&T Negeri Sembilan for the parcel, but they never helped us to look for the parcel.

Nearly two months passed, and we are still waiting for J&T Negeri Sembilan to get back to the J&T staff that's helping us to contact J&T regarding the missing parcel.

The parcel is worth RM800, and J&T Negeri Sembilan hasn't been helping in moving the case forward, so we hope that MCMC will help us with this case. Thank you.

My address is on PT2478 TAMAN ADIS INDAH JALAN TOK ADIS 21100, KUALA TERENGGANU, TERENGGANU. But always send to wrong jnt point. supposed after check point Kuala Nerus parcel send to CDC syed zain (302). but always send to CDC Chabang Tiga(301). now my parcel return to Kuala Nerus. Every fricking time always like this. Please fix ASAP. Please ensure every item that send to my area reach check point CDC syed zain after check point sorting center Kuala Nerus. The item supposed take 2 days only, but this almost a week now.

Ref [protected] and ref [protected]
Kindly investigate and give answers why it's take tooo long to receive the 2 deliveries.

I sent a parcel on 26/08/21 at 14.21 J&T Bentong Town tracking number [protected]. The parcel is to be sent to Seremban 2 Heights. The same parcel arrived at Transit center NSN Gateway Sereban at 3.19 a.m. on 27/08/21. It was scanned by Muhamad Zulqarnian Bin shasudin later the same day at 11.22 a.m. the parcel was scanned by auto scan 3 scan sent to DCD SEREMBAN 303. I have made numerous calls and the last instruction was to make a claim since the parcel is missing. The total value of the parcel is RM 150. I have used J&T for the passed 1 year. Please be more responsible to customers's complain.

Tolong lah hantar barang urgent nak pakai! Dri 26/8 skrg dh 6/9 nak tggu kiamat ke baru hantar!

Hi,

I would like to complaint and get the refund for this items, I have ordered them under shopee on 3/8/21 with tracking id : 620000013907101.

I havent received the item until now. And as i found out the item was placed at different location other than the requested address since 4/8/21. The seller ask me to complaint this at JnT.

Please advise.

Do email me to aya.[protected]@gmail.com asap or whatapp at +[protected].

Thank you

My parcel has been stuck and no update at all since 4 Sep 01:17 after departed from station j&t pen_gateway. After contacting the Sunway Tunas branch Penang, I was told that the delivery staff was under covid quarantine and I was told to wait until he is recovered or until his quarantine ends. This is totally unacceptable and ridiculous. I never seen such a bad service, no backup pkan at all. Pls deliver my parcel asap!

Tracking number: [protected]

You guys sure throw my shipment very seriously.
Even I got stick fragile stickers and you guys never care.
All 3 parcel with J&T, all broken.
Bad service ever.
Same parcel with other courier services with no issue.
Won't use your service again.

My parcel [protected] still pending from 2/6/2021 till now..

Parcel [protected] had been stuck for 7days at drop point cdc tmn. Melati 310, parcel tersebut adalah inai organik . Yang tak boleh melebihi 7hari dari luat peti . Mohon jasa baikkk pihak jnt untuk kawal apa masalah yg jadi drop point cdc tmn. Melati 310, last update adalah 3 september 2021 . Mohon bantuan semakan dari pihakk jnt . Jasa baikk amat sy hargai

would you guys at least give me an exact time when are you going to send my parcel? the parcel is literally from sitiawan to ipoh but yall taking a week. and now my parcel is stucked at jnt cdc falim. please jnt do something about your workers. i need the parcel asap since its urgent. yall used to be the best courier company but what happen now? please give the service we deserved since we pay for it. thank you

Packaging corner area grey plastic and the bubbles wraps have been opened by someone, they folded the plastic behind used cellophane tape to stick back the corner until I didn't realize when the courierman passed to me. The courierman told me he have reported to admin & admin ask him to stick cellophane tape. I dont think this is the good reason.

The parcel with no tracking [protected], has been no update about 3 days.

I have received my item from KL to Terengganu the weigh of the box only 2 to 3 kg but at the tracking memo said it was 11.2 kg so i would like an explaination on this

I need it as soon as possible because in that parcel heve my medicine. J&t PLEASE send ASAP

Hallo my parcel haven't reach to my friend. It stuck at shah alam please check my parcel waybill parcel is [protected].
Please confirm back your action done. Call +[protected] or email [protected]@gmail.com.

I don't know what happened to my parcel. It was shipped out on August 26th, but it is still there until now. I'm worried that my parcel was missing or even having a damage or broken. Please make sure that my parcel will be delivered safely as soon as possible. I've checked the tracking number every day but it seems like the parcel is still in the same place. Before this, I've never experienced this kind of problem when using J&T service but maybe it's because the overloaded parcels that it became late, but it took too long than I expected. The tracking number is [protected]. Please solve this problem. Thank you.

Please come and collect back your package [protected] at my house at 14 jalan elektron U16/96A Denai Alam. The package is for 14 Jalan Elektron U16/96H Denai Alam.
I will not deliver /inform receiver about it. Your Delivery man do this mistake.
I will not to this job for J&T.