I have had a loan with Chase Auto Finance for almost 4 years. I originally put 25,000 dollars cash on my...
Here it is. Chase bank extracted from my paycheck direct deposit checking account the amount of $285 in less than one weeks time. I made an $80 withdrawal from my checking account (at the bank mind you) and there was no problem. Of course I wasn't informed that they would be posting and insufficient funds fee to my account in the amount of $70. Their overdraft fee then made my balance in the negative which they have been charging me extended overdraft fees on. So either I was allowed to overdraw my account without being informed. Or they posted fees to my account to purposefully overdraw it in order to charge me additional fees. When I spoke to a manager I became extremely upset and was told I needed to calm down before she could "help" me. I asked her how it was she was going to help me, if not refunding what they took from me illegally. She then told me to call back another time and hung up on me. So this well known upstanding bank is not in it for their customers more like taking their customers paychecks. Not to mention their errors with their online banking in which they posted two $75 payments to my electric company for the same day. Two payments were not posted to my account, but they were on my electric company's bank statement. They had not receieved the funds for the two payments though. So this put me $75 back on the bill for my electric. When I sent an inquiry to Chase, I got a cold email back that was sorry and we're not responsible or liable. So this has been my experience with Chase bank. And the worst part of it, I haven't even been with them for a year.
Consumers beware Chase Bank on their credit cards does NOT post payments to first item in, first item out. They post payment to the lowest interest item first I.e. purchases. Then what they have been doing to me is taking the interest on cash advances that was billed and and posting it to the "cash advance" balance. (They post the whole payment to purchase balance nothing to interest nothing to cash advances) Thereby, charging interest on interest at the cash advance rate! I don't know if this is illegal, but it should be.
I was contacted by Chase Finance with regard to my auto loan payment which was less than 30 days late and the...
I was speaking with a rep from Chase Bank for my Chase Visa card who informed me that I should really sign up for this payment protection plan. I have a small business and was told that small business hardship would allow me to activate this benefit. The benefit cost $90 per month and is run by a separate company which of course no one in the Chase office knows anything about.
I had a very rough month financially in the month of June and called to try to activate my payment protection plan which I have spent several hundred dollars on now.
I was told that my situation did not qualify for the plan and the situations that were listed were not ones that would likely ever apply to me.
This product was misrepresented and I have spent a lot of money on a product that I have no use for and that is clearly a scam. What can I do? I would like to be reimbursed and I would like for the /Chase representatives to either be educated on the product or not LIE about what the product can do.
I have been calling Chase at their Correspondence Department - [protected]. The number disconnects you...
We have been receiving act91 letters for about5 yrs.they amended 2 errors 1 for escrow and 1 for home insurance, we pay all taxes separate and insurance too. Now there saying we have 3or 4 months late payments, we've gone to credit counselor with proof of payments, to no avail, each act 91 letter are for different months and different amounts. We've faxed bank statements and it still is not resolved and it is getting costly we've had 3 lawyers and they did responded with its being investigated that was 2 yrs. ago, a new yr and were still going thru this bs!
My name is sonia I bot a car from chase and this has been a night mare. They has credit my payment too time...
Service fees on the Checking account are not supposed to be there IF there is at least $300 or an...
I have been fighting Chase about the fraudulent use of my credit card from July 2007 to September 2007. I notified Chase of the fraudulent activity in late September 2007. They immediately closed the account and put the $3100 worth of charges on a new account to avoid additional fraudulent activity.
It only took Chase a few days to investigate it. Also, on the first day the card was misused, the thief spent $1682.50 on that day alone. All of my creditors notify me of suspicious activity immediately to verify if I authorized it or not. However, Chase never notified me of these charges. I would think a prestigious bank like Chase would notify me ASAP to avoid fraud. The investigators were not very helpful either and refused to listen to me.
When Chase wouldn't help me with this matter I filed a complaint with the Office of the Comptroller of Currency, the govt. agency that oversees Chase. They didn't really help me either. All they did was pass the complaint to Chase's Executive office.
From there, I faxed additional information to them and a second investigation was done. They came up with the same conclusion even though I have so much proof that I didn't authorize the charges. I am not sure what to do now. I do not want to pay a lawyer for this because it isn't my fault that my credit card information was fraudulently used.
I am an active duty member of the Marines and an Iraq War vet. I moved Duty Stations from Virginia to Mass last summer and my wife and I sold our condo at a loss, so that we could complete our military move and have our first child closer to family. The loss although difficult was the right move for us in the current market and we were determined not to file for Chapt. 11 or enter foreclosure. I sold my home and closed my loan with chase on 31 May 2007. I have all closing documents to support this. Chase continued to send me bills and has reported me delinquent with two of three consumer credit reporting agencies, plummeting my credit and sending my family into financial peril. Angela Shelton at Chase has been telling me for months that this would be fixed. It is now January 15th 2008, we cannot get pre-approved for a new mortgage, apply for student loans for my Masters degree and our baby is due in 8 days. Chase Home Mortgage by their negligence and inaccurate reporting of my account history is financially ruining my family.
I purchased a Chevy Equinox in September of 2006. The loan company is Chase Auto Finance. Each month I had an automatic debit from my checking account for the payment which was on the thirteenth of the month. On November 12, 2007, I called Chase Auto Finance to ask them what the amount would be for a payoff. I told them that I had the check in my possession and that I would send it promptly. The check was for more than was owed and they would have to refund me money. I received two notices from my bank that they had tried to take the money out of the account and they overdrafted my account not once, but twice. I immediately called Chase and they told me that my car was payed off. I told them I knew that, because I had sent the check and that I had received the return sheet from the post office that they had received it. The check for the payoff was written out for the thirteenth of November and they received the payoff on the 18th of November, they charged me 9 dollars for each day that it was supposedly late also the payment for the month, plus a overdraft fee for them plus the two overdrafts to my account. The payoff was not posted by them until the 27th of November, I asked her why it took them over a week and she promptly told me that there was a holiday and that the dept. that handles that might have been closed. I asked her, this is a major bank and you are telling me that a whole dept. closed for an entire week because of a holiday? , and her reply was they might have been. Now they want me to fax them my bank statements showing that they had overdrawn my account and that this will take about 7 business days to complete. So in final draft, they owe me the money for the overdrafts, they owe me the 9 dollars for each day they claim I was late, and they owe me the money for the over amount which I sent them.
I cancelled the Visa card because of not getting the paper statements. When CHASE called me to go back saying they will send me the paper statements and credit me some miles, I said ok. In august, I got suspecious as I did not get the paper statements as promised. I called and asked, what is my balance? and the person who answered, said $ 123.00. So I thought this must be the final charge and I paid that right away. Then I got a love letter from them about not getting the payment, I was shocked.
Every time you call, they are not empowered to do any thing on the spot. They ask you to fax and wait. Mean while you incurr the late fees, interests etc. on your account. They never give their physical address and would not call or receive phone to get the matter clarified.
Why should I pay for the mistakes I did not make? (Not getting paper statement and giving me the wrong balance?
Their mailing address was - Chase Card Services, POBox 15298, Wilmington, DE 19850
My account endS in 0689.
PLEASE DIRECT ME TO GET SOME RESULTS. At this time my balance is $434.95 which has the majority in Interest, penalties and late charges (In excess of $ 225.00)....PLEASE HELP.
Funny, when I cancelled y account, they cancelled my account and issued new card ending with 0689 which I did not ask for.
It seems that these apartments must have a revolving door policy when it comes to keeping management and maintenance personnel. The NEW ones they have now is just as bad if not worse than the previous ones. It seems they already want to create discontent with the tenents. Stone Mark Management is the Company responsible for the poor management of these apartments. It seems the owners need to step back and ask what we can do to keep our tenents happy to the point that they would enjoy living here. These apartments are old but look fair outside but inside they have been let go. This could be remedied with some T.L.C. and some $ invested. At this point and time they are just high priced GHETTO apartments. This must be what happens when GREED, NEGLECT and POOR MANAGEMENT takes over. The owners need to wake up and realize there are very many apartments, some are NEW with rent comparable to these.
To whom it may concern,
I am, upset with chase bank i have 2 credit cards with them about year and half a go i had some financial problems per chase bank i enrolled in a credit counseling program the credit counseling has be a great help i enrolled my credit cards and they have lower my finance charges and lowered my monthly payments but chase bank who recommend them would not accept me in the program i tried to pay chase on my own but they kept charging higher interest and late fees i couldn't make the minimum payments. Then out of blue chase bank calls to see if i wanted to get on a reage program the rep from chase was very nice and understanding and wanted to help i thought great maybe everything was looking up i agree with chase to make 3 convective payments for each account one account was $115 and another account was $100 i did this for 3 months in doing this chase said they would stop late fees and bring my accounts current and my minimum would be around $50 for each account i received a letter stating that i was in a reage program i called chase to see what my payments would be and they said was past due and minimum due was $152 and another was $107 i could understand why and the rep at chase said that the minimum went up and so the reage was voided according to the rep when i was setup everything was okay but they did not realize that they were going to raise the minimum. I couldn't understand it. The rep was only saying they were sorry about it and there was nothing they could do about. I think chase bank is the worst bank to do business with. They send you a letter stating that a completed the payment process and i am in a reage program but they don't have a record of me getting such a letter. Its business like chase bank drowning us into debt with high interest rates its funny they offer new customers 0% interest rates but to help out existing customers with lower interest they don' care. Thank you.
I had accumulated a lot of debt on my credit card. I transferred the balance to a lower rate to pay the balance off. I was reducing the amount by making 500.00 payments per month on a minmum payment of 200.00. I didn't notice that the credit card company changed the grace period from 28 days to 20 days and that caused my payment to be late, which automatically bumped the interest rate to 26.75% ! I will never be able to climb out of that hole when my minimum payment due is now 600.00! That is much more than I can afford.I feel that these companies do that to consumers to cause slip ups that would make us default on the agreement. The money that they make on late fees, over the limit fees, and compounded interest on high rates is astounding. I am shocked that with all of the consumers that have been forced to default on ARM loans, causing a lot of foreclosures and people filing bankruptcy, that they would not want to encourage more of that.
I have been a Customer of Chase Home Finance for 3 years now. They Purchased my loan from New Century...
We filed a "sample" application for a car that was supposed to refund us $11000 as per award coupon from Popular Ford.
I told them I was unemployed-but they said it is just a sample to see my credit rating - even if my husband were to purchase a car that day. I told them we didn't want the showroom car because it was basic. Not SEL model. They assured me everything except moon roof would be added. Should we purchase a car. Next thing we know
I am owing Chase $30,000 for a new car they refused to add anything to. without a test drive. 3 days later they threaten me to sign a new lease for more money-because the 1 st one was invalid. I told them I did not agree to terms and gave them the car and keys. They said that they would say that the original was binding. So I said then I have no choice but to take the original and the new car. They also refused to return our old car. And go home. They said if I didn't sign they would have m e arrested. I had my infant with me. Obviously I signed under extreme duress. Also, I had filled out for "Ford" credit-they said my husband and I were denied and they bound me with chase for 9% interest. Later, I found out that we both passed for ford credit for eith 0%,2% or 4.9% interest. That Damain has a friend in Chase he throws clients to. I have tried everything to return the car. Chase said because I made payments-they will take the car and i will owe $17000.
I contacted chase card services to update my circuit city chase card address on file 2 months ago. It was simple, too simple actually. I called the 800 # number provided my account #, address, and my social security #. The rep was friendly and stated my address was updated and my next invoice would be directed to my new address.
Upon not recieving an invoice for 45 days, I contacted Chase Services and the horrible services began. I spoke with the first rep who said he did not work for the circuit city division and was transffered into an IVR. I selected the option for address change, spoke with a representative who verified my current address and all account information. She then proceeded to transfer me to another department to process the change. This representative again verified all my information, and said she would have to transfer me to the additional verification department to verify more info before the change could be made. I was then transfferred to a rep who attempted to gain information about people unrelated to my account (relatives, etc). None of the information I provided him matched 'his records' and he was going to transfer me again. I hung up
I called back the next day and the circus began again. I picked option to change address, spoke w/ rep, verified info and was transffered to actually change my address. I spoke w/ this rep who tried to get the info on other parties again, I refused and then spoke w/ her supervisor (Ericka , ID7314). Ericka is evidentially the highest customer services rep at Chase card services, she also would not update my address upon verifying all information on my account she still wanted information about other partise. Ericka also stated my home number was incorrect from what I was giving her. Ericka refused to escelate my call any further. I received an address to complain to.
I emailed both Chase Bank and Chase Circuit City services and received back emails stating they could not update my address via email but I would need to call. A third email to Chase stated I needed to call a special number, [protected] from my home number ending in XXXX. This number was what I attempted to verify with Ericka who stated over and over that was not what they had one file.
After all this frustration over changing an address I contacted the BBB. Chase Bank contacted me today from their executive services department. They stated they would forward the complain to Circuit City Executive Services. I was contacted by them a few hours later. The rep called me on the home number they had listed on file. I answered and verified all my information over again. She also refused to update my address without verifying additional information from other parties not attached to my account.
She stated since they could not pick up my home phone number when I contacted them they could not verify it was correct and must verify this additional information. I asked her if she called me on my home phone number, which she did. This was not enough for her to verify it as correct. I explained the caller id function on my home phone number is disabled as it is a cellular phone and will not be picked up by their system on calls I make to them. She did admit she called me on my home telephone number on their file but could not use this to verify my account
I have never been so frustrated and treated so badly by a company I have done business with. I have done everything in my power to simply UPDATE MY ADDRESS and they refuse to comply. I will never do business with Circuit City, and Chase as a result of this interaction again, if I can ever obtain an invoice to pay the bill I will be finished with this company forever.
I want everyone else to understands how horrible and frustrating they are to deal with so that they avoid these problems. A company with horrendous customer services such as Chase does not deserve to have any customers when they treat them this badly.
As I read the complaints before me, it seams like we are dealing with the same crappy customer service people. First of all, this is the second time this has happened to me. My bank sends a payment to Chase 5 days before the due date. They send it electronically. Chase does not apply the payment till after the due date. They then add a late charge and then change my rate to the default 30%. When you call to show them the proof of payment, they say there is nothing they can do. The rep was rude and acted like I was taking money from her paycheck. It took 20 minutes to get her to give me a supervisor. I was on hold for 6 minutes before she picked up. I started over. Very nicely I might add and what I got was" I cant do anything about that" Ever since Bank One was taken over, their service has gone straight down the toilet. I could not get a rep to call me back about refinancing my house. The loan officer at my branch!!! So I refinanced with another lender. Then I started getting charged for my free checking. Guess what. I closed that. Then they said they were raising my interest rate on my credit card since I used a different card to consolidate some debt.. The month before they sent me checks at 2.9% and begged me to use their card to consolidate. They gave me $8000 more credit. They sent checks every month for 6 months. When I used a different card, they got vindictive. I have told every officer I know not to bank with Chase. I have a credit score of 745 and get treated like I have a 445. We make over $100,000 a year. I guess I'm not good enough for Chase Bank. My advise: Get out. Spread the word. Go to USAA or your local credit union where they will get to know you.