Chase took over Wamu and my credit card balance. With WAMU I signed up for a payment reminder so I would not forget to make my payment. This worked very well for me until Chase took over, switched the system and I did not receive a reminder. When it dawned on me I hadn't made the payment I logged on and discovered not only had I been assessed a $39 late fee, they had DOUBLED my interest to 29.99%. The late fee I would have been willing to live with, even though I don't feel this is solely my fault, and I believe that when any system is in transition, a good institution will realize that these sorts of things will happen and as a measure of goodwill, be willing to eliminate fees such as this. But seeing as how I don't make late payments on a regular basis I thought doubling the interest rate was just ridiculous. I didn't bother to argue, because I know two other people that were hit with late fees with Chase and Chase refused to reconsider, even at the expense of losing a good customer. What I did was go to my credit union and transfer my sizeable balance (which I should have done long ago) to my credit card there for 2.99%. But I will pursue the FDIC avenue I read about, because if I didn't have good credit and wasn't able to do the transfer elsewhere, I would be stuck and I know that happens to people and it's terrible. I wrote a complaint to Chase just to let them know they had lost my business (transfer was already underway) and they wrote back that they were sorry but they just couldn't reverse that fee. That's fine. My local community credit union, which manages its assets responsibly and didn't need federal bailout money, will now be earning the reasonable interest fee from me. I did find the comment amusing about how if we owe the money we should pay it and quit complaining: no one has had to bail me out. I pay my debt. I was 2 days late on a payment during a bank transition period and I got no slack.These thieving banks KNOWINGLY engaged in bad business practices, were on the verge of going bankrupt, and MY tax dollars bailed them out. Amazing.
The complaint has been investigated and resolved to the customer’s satisfaction.