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Jimmy John'scustomer service

1
C Aug 15, 2018

I placed a large telephone order for my staff with Tyler at the E. State Street Rockford IL location. We picked up the order and later discovered that the order was not fulfilled correctly, we contacted the E. State store and explained that we were missing items, Tyler (who took our order) and Johnny kept denying that our order was not complete. After numerous phone calls and terrible customer service our order was finally fulfilled but was 45 minutes late and cost us about $55.00 more than what we were told. The customer service was awful, Tyler and Johnny were very harsh, mean and disrespectful to customers. Jimmy Johns has lost my personal business and my corporate business as I will not patronize a business that allows employees to treat customers this way.

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