Stauer
reviews and complaints

I have requested a return label on 3 separate occasion and never received one. The ring is way below Stauers excellent quality items we have and still do enjoy with past purchases. I was asking for an exchange but I have changed my mind. Since I never got the return label I have worn the ring about 5 times and now the gold plating has come off all the way around the ring base and shows a tarnished silvery color. This ring is disgusting and I want a refund. Please send a self stamped envelope or return label, 4th request. I like style of ring but if they are all made this poorly I do not want to exchange. I'll return ring and you can refund me full price. The night we bought ring we took out the 1 yr. Platinum membership and so far that doesn't seem to mean much either. It was bought by my husband in December, his customer number is [protected], Randy Coil, email [protected]@gmail.com. Thank you, I would really appreciate a response this time.

I purchased a walking stick, ring and a cross from Sauers for my husband. First the walking stick fell over onto the carpet from leaning on the counter. The turquoise on top shattered! I took it to my jeweler and asked him to fix it since I hadn't purchased insurance thinking your products were well made. My mistake! My jeweler couldn't find a full piece to replace it so used ground turquoise cemented with resin to replace the tip. After the walking stick was repaired, the stone fell out of the ring. Again my jeweler was luckily able to reset it. Following that, a stone fell out of the cross. It is a small piece of turquoise cut in a tear drop. My jeweler is unable to match it or even find a replacement. I need to send the cross back to you so it can be fixed! This was a three piece set that cost more than it should having seeing the workmanship of the pieces! Please contact me for return instructions. Thank you, Gayle Balazs

Received the ring on December 27th. Only had it a month and it started to tarnish on the band. I never put it in anything harsh to cause this. It's states it's.925 sterling silver but have big big doubts. I have had a right on for 3 years that sterling silver and I have never taken it off for anything and it's just like new. Also the stone is loose. My fiancee contacted the company and they stated they couldn't do anything about it since he didn't take the insurance. What a crock of crap. Sell this fake stuff and stick it to the people. I will never every buy anything from this company ever and will make sure everyone I know never does either. The jewelery they sell is terrible and they will not refund the money. I have bought rings from a bubble gum machine that was made better.

I called and talked to someone in customer service who e-mailed me a return label since when I purchased the watch I also purchased a 2 year warranty. I used the label and returned the watch as it stopped working. I would like a replacement watch as that is what the warranty says.

This is for Steve McLaughlin. My name is Joan McLaughlin and the platinum membership and original order is under my name.

My contact number is [protected]

I ordered a ring for my mother. She was a faithful customer and VIP. The order was made on approx 11/2/22. She received the ring on approx 11/11/22. My mother passed away 11/14/22. I, her daughter and Executrix of the will, returned the item By USPS. Making sure it was weighed for correct postage. I received no tracking number for this item. That was on 12/19/22

After several phone calls, Emails etc. the Company says they have no way of knowing it was returned. The $88.16 she paid for this ring needs to be reimbursed

I could not find any other place to get a hold of anyone to talk to. In October

I sent the ring back after wearing it and after looking at it one day

the 2 tanzanite stones had fallen out. I have not heard from you

and wonder if you are going to replace the stones and send back the ring, as you are still billing me at the end of the month. I have tried calling you

people and am just sitting on hold. I have decided that this experience

has soured my feeling towards Stauer to buy anything else that I had wanted.

Please let me hear from you as soon as possible. I have e-mailed you

Thank you.

Eunice B.

Purchased women's ring on 4/23/2022 order number W3944849. Ring arrived with missing crystal. Returned ring for a refund via US Postal Service 3 weeks ago. I have not been notified of a refund or any communication from Stauer. My name and address is as follows:

August Bruno

7994 Heatherglen DR

Mentor, Ohio 44060

Telephone # [protected]

i order this item#26370, on december1, 2021 and it is today december28, an still i have not receive my merchandize, it is being 27 days i dont have what i buy to you, stauer, it is almost a month and i dont heve my product that i buy to you.please reply and tell me where is my item that i already pay your company and i dont heve recived my product.my confirmation number#W3887400

I bought this watch in May 2021. This week I had to replace the battery. I had a difficult time replacing the battery and a more difficult time replacing the back cover. When I tried to apply pressure to the back to try to force it into place the watch screen shattered making the watch unusable. I would like to get a new front plastic face. Please advise.
David Kedie
([protected]@yahoo.com)

Placed online order about 5 days ago. Havre not yet received a confrmation from you. Expected additional info, such as tracking number, expected ship date, etc. IF I hear nothing from you. I will need to place an order elsewhwere to be sure I have a gift for my bride pf 60 years,
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Donald Graf
[protected]
Visa card ending in 6063
[protected]@aol.com

I ordered jewelry Nov. 27, for my granddaughter's birthday Dec. 4. I have spoken to Customer Service. They said they mailed it out on Nov.29. The package came as far as Texas, but the P.O. marked it "insufficient address" and it was returned! How is it catalogs etc. and ALL my mail arrives at the address Stauer was given and has been using for catalogs? Somebody made an error. I am without my gift to give...
AND ONE MORE THING: while this problem was carrying on, unknown to me, -- I placed another order for gifts, Confirmation No. J48781747 106 (total $187.85), and I am wondering where that order is! It is also for Christmas gifts. I request that Stauer ensure that their office uses my Correct mailing address, and that I be sent the items I ordered in the Second Order, by Express mail, at their expense! I am Cancelling the First Order, unsolicited Membership included, and request a refund. (I am disappointed with this company.) (first order Confirmation J4862882) Please investigate and respond a.s.a.p. --- Elizabeth M. Owers

I have 2 charges from stauer not represented by an item. On 27 april 2021 a charge for $156.93 and on 4 june 2021 one for $126.09, both wewe filled/cashed. But...There were no items received. At least one is a watch. I have already sent an earlier email on this subject, no response. Please advise. Alan hill, blue bell, pa [protected]@gmail.Com

When I placed order everything was in stock and would ship in 1 to 3 days. 6 weeks later the order will ship in "2 to 3 weeks". Huge pass. Had to cancel. Very disappointed in this company and its response to the problem. If some items are available ship those or give option to amend order. But continually saying it's weeks out doesn't bode well for the product. Items are not cheap and I was expecting better.

First let me say the knife set is excellent
However there is a problem with it
The fixed blade comes with no sheath, therefore the knife can't be carried
Why would you sell a set that has no sheath for their fixed blade
Seems rather silly to me
Customer #[protected]
Order Date 6/9/21
Order #W38283070001
Disappointed since the fixed blade is useless in the set, its really only a two knife set
Rudy Hatteyer

My guardian angle necklace was 2 days old when it fell off me. The ring that the lobster clasp is attached to to close the necklace fell off. All I need is a new o ring on my necklace so it can be secure. Mary Guiliano. 6916 Saranac Lane. Matthews. NC. 28105. Thank you. [protected] my daughter bought the necklace for Mother's Day. You probably have to d me new necklace without the angel. I love your jewelry and have purchased a few items.

I Am Writing To Complain About Being GROSSLY Over Charged. I Ordered A Ring & A Necklace, . The Ring was $186.31, The Necklace Was $373.98. I Was Charged More Than 2K On Tis Order. Stauer Said That I Ordered Several Of Each Item Which ISN'T True !... One Bill Was For $1, 621.75, The Other Was For, 1, 637.65.. Can Someone PLEASE Look Into This For Me ?..THANK YOU !..

Kenneth Stinson, [protected]

Feb, 9th order was promised for deliver before 14th. Valentine day. I am a paying customer, last time I will do business with you. Please refund my customer account fund and close my account. w3780786. Name: William E. Rogers

On November 18th I purchased a pair of earrings that had a promotional value of $39.99. During the purchase process your Associate offered me the membership if I paid $99.00 which I accepted, so my credit card was actually charged $99.00. I received by mail a set of four Stauer Platinum member coupons of $50.00 off valid for 90 days and 180 days respectively on any purchase.
I tried to make purchases for Christmas and wanted to make use of the coupons. To my surprise, all of coupons came up Expired on line.
I then tried to solve the issue by phone. Your associated did not seem to know how to handle it, she said she needed to get help but everybody was very busy at the time, they said they would call me back, it never happened, so I could not make my purchase.
Also the 10% discount offered to members was not offered as I did not have a code to exhibit.
Due to the above, I am requesting a refund of $50.00 that I supposedly paid at the time of my preliminary purchase of $99.00 and the cancellation of my membership.
Only one month has elapsed since my preliminary purchase and I am already finding out that the advantages offered with the membership are not working for me or do not exist.
I trust you will process my refund and cancel my membership as this is a legitimate reason.
Thank you, .
Ana M Gallego

Stauer talks you into a "platinum service" and says you will get discounts plus four $50 coupons to use on any order but the catalogues you get always come with a discount number (like so much off or a percentage off) and since you can only use one discount the four $50 credits they send you with the glossy "platinum package" are useless as is some cards they give you. You can never use your original discounts as each catalogue shows special "discount" price and it always in fine print... Can not be used with any other discounts... Stay away from stauer! William frease, youngstown, oh

Early in December I received a brochure stating that two king of the jungle walking sticks were available for the price of one to platinum club members under special item number. I ordered these on19 December, order number J41053080001.

On 24 December package was received with item number 37293 and containing only one walking stick. As the second walking stick was to be a Christmas gift I was less than thrilled being charged the full price and receiving only one walking stick when brochure clearly stated two were for sale at price of one.