Jet Airways Indianot received any refund yet

A Jul 01, 2019

My flights were canceled in May 2019 and We (My wife and I) were kicked out of the airport because the replacement tickets from Jet Airways was not valid anymore.
I made a complaint to Jet Airways disruption assistance and they initiated a refund for CAD$2503 on May 14 2019 and I received the email from Jet Airways stating that my refund will be received in 2-3 weeks. It has been about 2 months and no sign of any refund yet. I keep calling their customer service but all they say is that my refund is still in process. It is unacceptable. Need my full refund.

not received any refund yet
not received any refund yet

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