JC Penney
reviews and complaints

I ordered a handbag online on 6/15/2017 that was on clearance for $19.99 and when I received the bag there was a clearance sticker for $14.99. When I called customer service she stated that I purchased it for $19.99 so there wasn't anything she could do. Trying to convince me that my actual price was less due to the coupons I used. Ridiculous! I was charged more and then to make it worse they left the sticker price so I would see it. What I was expecting was to change the amount from $19.99 to $14.99 and apply the same coupons I used.
Not to mention I purchased a pair of shoes for Father's Day stated it was in stock to later get an email that the order was cancelled because it was out of stock and not be replaced.
Very disappointed.

I ordered a set of bedroom furniture (manufactured by Ashley) on line on April 26, 2017 for my mom. The set includes one night stand, one dresser with mirror and the matching drawer chest. The order number was [protected]. In a week of so, I received the call from the delivery service MSD group to schedule delivery. On the delivery day, everything in this set was here except the mirror on the dresser. I was told by the delivery group that the vendor sent another night stand instead. A couple of days later, I got a call from JCPenny, telling me that I would need to cancel the original order and place a new order for the mirror. So she refunded me for the mirror in the initial order and placed another order for mirror with the order number [protected]. A couple of days later, I got a call from the delivery service MSD, telling me that the vendor sent out the night stand again. So I contacted JCPenny furniture delivery regarding the order and was told that the order will be shipped in a few days. Meanwhile, three weeks past and no one contacted me regarding the mirror order. By now it is the end of May. I called JC Penny again and was told that the mirror was sent to the delivery service but was broken. I was obviously kept in the dark and because no new order was placed, of course, no mirror would be delivered. So, the call center floor supervisor helped me placed another order for the mirror with the order number [protected]. Three days later, I got a automatic phone call from MSD to schedule the delivery. However, in the morning on the day of scheduled delivery, I got another call from MSD, telling me that they could not make the delivery because the vendor sent out the night stand again. By now, I have spent a total of over five hours over the phone with JCPenny (including putting on hold time) trying to solve a seemingly very simple issue. Now it's June 21, the issue still has not resolved. Now I really do not want the mirror any more but I got stuck with a set of furniture without the matching mirror. I would really appreciate for JCPenny to take the initiative to solve this mess with its own vendors, not at a paying customer's cost.

I have been trying to order these sheers for months now.
Royal Velvet® Crushed Voile Grommet-Top Sheer Panel in Egret.
Their web site says they are available but they are not according to costumer service. They keep canceling my order about 5 days later. I just talked to someone in costumer service and she said they are not on the discontinued list. So how do you get on a list to order these when they get in stock. I keep ordering when there are great deals going on but no luck.
I have had 6 orders canceled since april 26, 2017. Going on my 7th.

I went to the Athens Texas store today to purchase items for a trip. I am leaving tomorrow. I was told by the manager that I could not use my rewards dollars because the store was closing I called customer service and was told I could use them. The computers will not let you use them. So I am losing 30.00 at the end of the month. I explained to the cust service rep that I was going to be in Alaska and would not be back until 7-5 after the rewards expired. She told me that i could call back after they expired and they would reissue them. Of course I have to sit on hold for 30 minutes if it does work. I have had a cc for over 35 years. I told her I wanted to cancel the card. She hung up on me. The worst customer service I have ever experienced. No wonder they are closing stores. Jcp used to be a great store. Not any more

13 year old granddaughter wanted a new outfit to wear to her birthday party. because I am aware of the financial struggles penneys has been in, I decided to take her there. went to the store on Youree Dr., in Shreveport, LA. Very disappointed in the appearance and clothing layout of the store. clothes not set up for coordinating purchase, no sales reps on the floor, overall messy. actually felt I was in a discount, K-Mart type, business. got quite frustrated. would find a top granddaughter liked and then would have to search other departments for the bottom. ending giving up and leaving without purchasing. sad. I wish I had taken pictures.

made a jcp.com order on 6-6-17 called the store a few days ago to find out about it was told they didn't have the info, received a call from a rude employee yesterday telling me to pick up my items or they would ship them back in a couple days, when I tried to tell her that I had called days before I was told regardless the items would ship back that was all . called jcp.com and was told oh well I tried to explain to this person was told they could do nothing about it, I asked to talk to a supervisor and was told no . if I had a problem call the store another rude and crude employee, if you don't want me to explain that my truck is in the shop and there is no way to get there in time that's ok . but I will not be treated like [censor] on your shoes just because you have ignorant employees. order #[protected] . my name is scott valentine have been with jcp for a long time . you don't have a big selection at the local store that's why jcp.com I also have tried to contact store manager with no success. hung up on. [protected] is my phone#

jcpenney delivered the wrong size box spring on the 10th of june 2017.
Today is June 20th 2017, 10 days later and problem still isn't resolved. Spoke to multiple people including managers and supervisors and multiple people in customers service. Problem still ongoing. UNRESOLVED as of today June 20th 2017. I have been lied to multiple times, placed on hold and left on hold forever. This is my 1st order from JCPenney. I have never experienced such bad service. I will never shop at JC PENNEY EVER AGAIN.
DON'T SHOW AT JC PENNEY BAD BAD BAD CUSTOMER SERVICE.

I placed an order beginning of June two pair of slacks drawstring 1999 each it's said the is in stock and that I will receive it between the June 9 June 13 today June 20 have not received it I've been locating customer service all week have not got a response from them, i've been a customer for years never late on the payment I am paying high interest which you refuse to lower because I ask . I charged it with my credit card not my JCPenney card could you please look into this matter thank you

I'm very upset because I had a reward shopper coupon for $10 off $25 and I was not allowed to use it. Sales rep said since store is closing there's no coupon option. Signs as you go in also state all sales final and customer next to me was allowed to return his items for cash back, so why couldn't I use a coupon I earned? I could have just as easily driven to another location to make my purchase, where I could have, now I'm losing my coupon and paying more for apparel I could've purchased cheaper else where. I'd appreciate if my matter was addressed. Thank you for your attention and time.

Took my 79 yr old mother to get fitted for a bra, I had spoken to a store associate the prior day and asked if there was someone to fit my mother for a bra she said there sure is every day there is someone trained there every day to to this. So this is the next day- Went to their store 25 miles from our home first of when we walked in the { HEAT } was pretty much unbearable There was NO AC on in this 2, 000 - 3, 000 sp ft building on a 90+ degree day A man greeted us and i said How ya doing ? He said HOT ! I was like no doubt. So we proceeded to find a service desk we patiently waited for help... When it was my moms turn she said she was there to be fitted for a bra & that we had called prior & they said there was someone always there to to this. The 1 of the 2 clerks spoke up and said " Im trained " to do this but " I " dont feel comfortable doing it ... WTH ? So i spoke up and said do we need to go somewhere else ? She just looked at me with a dumb look on her face, A woman in line then spoke up and said Take her to " Victoria's Secret " They do it there as we were leaving there was NO Apology or anything... What POOR customer service ! JCPenny used to be Top Notch, I can see they have slid way far from what they use to be. Its NO wonder they are closing some stores if this is how they operate at just 1 store, Just imagine what kind of Chaos is in there other stores combined.

Please correct me if I'm wrong. Is it against company policy for Jcpenney employee's to solicit favors from clients? A hairstyles here in Tuscaloosa, Al contacted me at home May 22, 2017 to ask $225.00 to pay her electric bill. I loaned her the money. She promised to pay me back June 2 of course this didnt happened. I continued to call and text her for repayment. I had 2 more hair appointments with her and gave her very good tips. I texted her June 6 stating that she can pay $100 June 16 and the remaining balance June 28. She never responded to my text or called. She's has been giving me the run a round including telling me shes not at work or the manager wouldnt allow her to go to the bank. June 16th I had enough so I went to the salon and she tried everything she could to get me to leave. She didnt pay me. Stated that payroll messed up her check. I have discontinued my service with her due to the fact that I cant trust her. Putting it lightly SHE RIPPED ME OFF. This has caused unnecessary stress due to the fact I dont feel comfortable going back to the salon. To keep her from preying on customer's I will be returning to the salon to speak with manager and the manager of the store. She's a con and a liar. Please get her out of your store.

I am a long time standing customer. I went into the store to return a pair of jeans. I decided to get a different brand of jeans verses the pair I was returning. When I went to exchange them, the original receipt was $22.97. I used my $10 jcp reward, then paid the remaining balance of $10.69 with my jcp card. The attendant told me that only the $10.69 would be credited for my exchange for new jeans. I showed her the receipt and ask if I lose my reward. She called over a manager and the manager explained that I lose those rewards because it was not an even exchange. I understand losing the reward, how ever, when I got home I saw a coupon for $10 off on my table. I have been working all week. Actually left work to go exchange these jeans. I feel like the manager could have told me about the coupon. Or even asked me if I knew about it. Or offered one seeing how I was losing my reward. I ended up having to put $37 on my jcp card. I don't feel like they went above and beyond for good customer service. I honestly think $47 for a pair of jeans is ridiculous. I am really questioning if I want to continue shopping here or not!

I had ordered a dishwasher and was having it delivered. When it was delivered the delivery men had no intentions on working that morning, they found excuse after excuse not to put it in. They said they couldn't do it because of our wood floor, my husband said he would remove the planks it would take him 2 minutes. They said no and left. Then I called back and complained set up another date, they never showed. I put a complaint in to get compensated and I was denied. What kind of customer service is this. I also purchased a refrigerator and was going to back for stove and microwave.

I was at the Stockton Ca, JcPenny at the Shoe Department and the customer service was despicable. My mom and the other lady were standing in line and she cuts in front and then argues about that. But my problem isn't with that it is with what happened next. That cashier didn't have her name tag on, didn't smile at any customers, didn't ask if they found everything good. There were no communications at all. And then when my mom went to her my mom switched to a different cashier (Alessea) and my mom told her she wasn't being fair. And the cashier had the audacity to point to my mother saying she was wrong and the customer was there first. I work in retail too, and that is no customer service. I asked for the manager and the assistant operations manager Keith Loney came and I told him the situation and he said that cashier's name may have been Sabrina. This is outrageous she had no name tag, no respect. I want something done about this because this isn't the first time she did this to my family. And I want to hear back from the Corporate about what they will do. If this is the kind of people JcPenny is hiring than I am ashamed to shop here and if necessary I will close my account if no action is done. I want a callback regarding this issue. My number is (209) 986-7596 and my name is Ashmita Kumar.

I ordered and paid for in the deptford mall nj jcpenny store for a serta mattress and boxspring. I was told it would be 2weeks until it was delivered. on day 14 xpo delivery company out of ambler pa arrived at my door and first words were "we have a problem." the xpo delivery men said the mattress was "defective" and they cannot deliver it. they delivered the box spring which was not the boxspring that I had ordered. I asked if they could leave me the mattress that was defective until a new mattress was delivered but they said no they cannot do that. I called the next day to find out when the new mattress would be delivered and was told by customer service that I would have to wait another two weeks. I was told I would get a $25 gift card… I asked if there could be a rush placed on delivery and they said no. they also said I refused the mattress which is a blatant lie. I spent three hours on the phone that day trying to find out when I could get the mattress and jcpenney department store customer service and xpo all blamed one another for the issue. on day 10 today I called xpo and asked when I could expect my mattress delivered as I had not heard from them and they said the mattress came in four days ago but their automated telephone system wasn't working but they had me scheduled for delivery for today. I had to take another day off of work and explained that the only time that I could not receive the mattress was between the hours of 330 and 430. by 2 pm today my mattress was not delivered still and I called xpo and they said they can't deliver it until later that day regardless of my earlier request not to deliver it during 330 and 4:30 pm. the delivery man from xpo arrived at my house at 4 pm and I was not home as I stated I would not be. I called xpo and asked when my mattress could be delivered and they said I would be put back to the end of the process another 10 days I called for the next four hours and spoke to numerous "" managers at jcpenney customer service various delivery numbers each representative gave me - each person stating they would call me back and never did. I don't have a mattress or the right box spring that I paid for and I can't get one person to be honest and tell me when it would be delivered. at this point I want it delivered asap and have been told that's not possible. I have asked for corporate's phone number and was told I cannot have it. what options remain? small claims court? hiring an attorney? this is fraud in my opinion and I have been verbally abused on the phone, I have cried, I have no bed to sleep on for the last 20 days. this is entirely unacceptable!

I brought some items on line June 4th was billed on the 8th! Which was fine I got my items delivered on the 9th. Checked my account on the 11th and saw I was charged again for the same charges on the 8th! Called customer service on the 11th and was told that it was a glitch in their online department and the charges should be off the following day which was Monday, if not call back and jcpenny will call my bank to get the charges released. Monday come still pending charges. I called Tuesday since it was still pending was told my bank is the one responsible for holding the charges. Called my bank on Wednesday and was told that they are not holding the charges and that Jcpenny is not willing to do their job of releasing my funds and that the funds are supposed to expire from Jcpenny on Thursdays. Guess what it's Thursday and it's still pending! Called back to the customer service she said it's the bank. So I asked when will the charges expire. Did not get an answer! So now after numerous phone calls having to wait on phone for 25 minutes before someone answered then explained the situation was put back on hold for 5 more minutes then to get hung up on while on hold. I am done! First of all great sale but I shouldn't have to go though this crap in the first place, since Jcpenny charged my account again and refuses to go into their system and take the extra charge off my account! Dealt with rude customer service reps one sighed on the phone like I made the damn mistake! Now I got to use my lunch hour tomorrow to go to my damn bank to get these charges taken off! Well done Jcpenny never will I order online from you again!

I was at jcp and There was a sign that said xersion shorts reg. $30 on sale for $10. There was also a sign that read $17.99 for the shorts which made no sense. I asked the cashier Gabby to check the price sign and she disagreed with me so I asked for a manager Carole. She also disagrees with me and said there was nothing She could Do and that I just read the sign wrong. I asked for the complaint number and 4 people couldn't find it so I left and found it on my own. I had very bad and rude service. I have been a customer for many years and I don't deserve this kind of treatment.

Moments ago (Wednesday, 6/14/17 @ 11:41 AM PST) I was at the JCPenney store located at 4951 Slatten Ranch Road, Antioch, CA 94531 telephone # [protected]. I stood in line for almost 20 minutes and watched at least over 15 transactions take place and at no time did any of the clerks ask any of the customers that used Credit Cards (not debit cards) for an ID. Once I came up to the clerk to purchase my items she proceeded to ask me for my rewards number which I provided to her (which proves that the account is mine) so then she proceeded to take care of my transaction which I paid for with my JCPenney's Credit Card. Well right before completing the transaction she asked to see my ID. I then ask her was this the store's normal practice, because I observed all the Credit Card transactions that took place prior to mine and at no time was one person was asked for their ID. The clerk then replied to me with "well we ask some people sometime and sometime we don't." I then replied to her that this was not a good practice and that they should be consistent and it should be to ask everyone or ask no one, because as an African American Male I feel somewhat targeted that I was asked and that none of your other patrons who proceeded in the line ahead of me who happen not be African American were not asked. I immediately told her to return the items and call the manager. The first manager I spoke to was Tasha (Appliance Supervisor) and then I spoke to Kristina (Supervisor on Duty). I did not get a chance to speak to the Katie Anderson (Store Manager) because she was not in the store today. Both Tasha and Kristina said they would sit down with the clerk to provide her with additional coaching because they're supposed to ask "ALL CREDIT CARD USERS"for their ID regardless of race or gender. I would like for your organization to bring this issue to Katie Anderson (Store Manager) so that no one else has to experience this type of discrimination, humiliation and embarrassment at the hands of an unprofessional clerk. Thanks in advance.

I ordered shoes I need for work on June 7th. Was supposed to be delivered yesterday June 12th. I called their customer service line had to wait 15 minutes for an agent to assist me and was told there was no tracking number for UPS. Really? So it hasn't even been shipped yet! I paid $70 for Nike sneakers and expect better service then this! What a shame! I use to love Penneys! I won't shop there anymore.

Hello JCPenney,
Today I was shopping at your store in The Florence Mall. I work with people that have disabilities to help them find important. Sometimes I go with them to your store. I was with one of my clients that had a clothing voucher to use. After we were done shopping, we received guidance from an employee to go to the catalog section to check out...Apparently this is the only place where we can do this. Trudy was the employee working the cash register. Trusy was not friendly to me or my client. She seemed annoyed when we told her that we had a voucher. Trudy said that she couldn't help us but she would call someone that could. She has some trouble getting help. We waited for 10 minutes for a manager to come. I told Trudy that I wish there was a more efficient way to handle this. Jodi looked at me and said "well least we except the vouchers and it would be a lot easier for us" meaning the employees. She also lead on to say that she was a new employee. A few minutes passed on and there was confusion on what was allowed to purchase win this voucher. We seemed to get it straightened out, but again, , Trudy seemed annoyed with us. Trudy kept saying "really!?" in a demeaning way to the cash register. This whole situation made my client cry...someone is someone that suffers from panic disorders. I had to help her calm down. I'm writing to you today because I would like a more efficient process for the vouchers, some more training on customer service and disability sensitivity training for your employees. All people should we treated with dignity and respect. Trudy needs to learn these things.