JC Penney review: Employee working the jewelry department

9/6/26 on a Sunday around 4:00pm at The Rim location, older woman with blonde hair and said she was from Pleasanton, Texas.
I purchased some earring at the store located in Ingram Park mall on the day before. This employee was being VERY difficult about the return. She said I needed to go where I purchased them. I told her I shouldn't have a problem because I had just gotten them the day before and I had my receipt and the original box and bag. She then kept looking at them saying she saw a spot on the earrings and the original store had to test them out. I asked if she was insinuating that I had removed stones, and she said no but JCPenney could have sold them to us that way and they needed to deal with their own return. I told her that she should test them there if she was concerned. She 1st said she couldn't and then she did and all she said was I can see it, I asked her, see what? and she would say, it's there. I wanted to know what.. are they real, fake, damaged? She never answered. I asked for the manager twice and she completely ignored my request. I told her we went there because it was closer to us. Then she walks to the register and comes back saying even if she wanted to return, she couldn't because her system was different or had changed. Whatever the problem. She made us feel like thieves. That is no way to treat customers. I get it if we had some loose earrings with no packaging and no receipt but we took them back the very next day, I want to be contacted because if I don't hear from anyone I am going into the store to look for a manager. I didn't have time to mess with it then. But that employee had some nerve. She acted as if she was security for Harry Winston diamonds or Cartier. Then we went back to Ingram and the employee did not have a problem. She did ask why and when I told her I changed my mind she did the return with no problem. Again, I get that there are untrusting people out there, but she had everything she needed. brand new earrings, boxed, receipt and she even tested them. When she insinuated the stones could be fake she's also accusing the other jcpenny. So, should I be worried that your store is selling fake jewelry?