JC Penney review: salon dispute

My mother, Juanita Granado and I, Olivia Zapata, had an Appointment with JcPenney Salon on Monday, 04/01/2019. It was a mother / daughter day, so we decided to both get perms on our hair. We got there at 11:30am. Our appointments were 12pm and 12:30pm, but both of us got seen at 12:35pm. Samatha, stylist, did my mother's hair and Cari did mine. We were there for over 2 1/2 hours. Left with a disappoint look on our faces, but we still paid and tipped the ladies. Now, its 04/04/2019 and we both washed our hair and the curls/perm were gone. Our hair was very frizzy and looked like a very bad hair day! NOT TOO HAPPY! We paid a lot of money to have frizzy hair even after following the rules. WE want to be returned back our money. I paid $90 + $15 tip + $29.97 (hair products) + taxes = $137.44 and my mom paid $90 + $10 tip = $100. We don't need the products any more and they definitely don't deserve the tips. I have attached a copy of my receipt. My mother has hers, but will not see her until this weekend. Left a message with the Salon and still have not heard back from anyone. We will never do business with this Salon! I can't provide you with any photos as requested! I work for the State of Texas as an underwriter and needed to maintain my professional look, so I worked on my hair for over an hour today. All WE want is for the funds to be returned back to our debit cards. That's ALL. You can reach me at [protected] anytime to discuss and resolve this matter immediately.

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