Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Department Stores JC Penney
JC Penney

JC Penney review: 14 karat gold earrings

B
Author of the review
5:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband purchased a set of earrings for xmas 2025 for me. They were expensive 14 karat gold diamond studs. I wore them regularly. After about 2 months 1 fell out. Luckily I recovered the earring but not the back.
When I returned to Pennys to see what could be done they said NOTHING unless I had purchased their insurance. What a money grab!
Told me to go to a jeweler who informed me that the backs were useless. He showed me on my other one how they do not grasp the earring. No wonder it fell off. I will never buy jewelry from them again!

Desired outcome: Wanted Pennys to reimburse me for the 2 new, 10 karat white gold backs that I had to purchase if I wanted to wear the earring.

Confidential Information Hidden: This section contains confidential information visible to verified JC Penney representatives only. If you are affiliated with JC Penney, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More JC Penney reviews & complaints

JC Penney - jc penney hair salon 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JC Penney - men in women's dressing room's 31
JC Penney - under trained people working ing in the optical department 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JC Penney - employee abuse 28
JC Penney - horrible stylists! 18
JC Penney - fitting room 1
JC Penney - jc penney salon manager (sue)
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JC Penney - North Pole Trading Co Tropical Punch Beaded Shell Tropical Fish 2pc Christmas Ornament Set
JC Penney - penneys credit card co. 2
JC Penney - size and labeling
View all JC Penney reviews and complaints

  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 12, 2026
  7. View all JC Penney contacts
JC Penney Category
JC Penney is ranked 3 among 63 companies in the Department Stores category
#01 Target Target #02 Macy's Macy's #03 JC Penney JC Penney #04 Walmart Canada Walmart Canada #05 JohnLewis JohnLewis

Most discussed JC Penney complaints

Levi's jeans 50% off I didn't receive my 50% off
2
(opinions to this review)
 interior decorating
1
(opinions to this review)
JC Penney Alternatives
Debenhams 40 reviews Atlantic Superstore 33 reviews Thebay.com / Hudson's Bay [HBC] 237 reviews Asda Stores 289 reviews Woolworths South Africa 250 reviews