I booked a trip today for Dec, and after thinking it over and not wanting to pay extra for bags, I called to cancel the same day within a few hours and was charged $84.00 to cancel and was told that is was Spirits policy. After looking at Spirits 24 hour cancellation policy, they give a full refund if the flight is booked seven days out and canceled within 24 hours. I asked to speak with a manger and was put on hold for 15 minutes then told the line was to busy and that I needed to email [protected]@cheapoair.com to get a call back. Cheapoair has a 24 hour cancellation policy so I don't understand why I have to pay $84.00 up front, how is it you advertise 24 hour cancellation but you still charge, and I had the protection on the flight which is also worthless. This will be the last time I use them and I will be happy to spread the word on all of my social medias.
Booking # [protected]