Jazeera Airways
reviews and complaints

I have cancelled a air ticket with pnr # l4eluf. But no refund initiated against cancellation. Pex name muhammad yameen. Please refund my amount in initial source. My refund amount approx. Inr14000.00. Thanks a lot

I booked a flight from Madinah to Hyderabad on 9th July. Flight is rescheduled to 11th July and i want to cancel this ticket .I could not reach the call center. The number is not working, when am trying to cancel online am niot getting the complete refund. I want to cancel it because its rescheduled now.

I with my 2 children travelled from kuwait to hyderabad on 7/6/2022 on flight J9 403 with reservation number E61Z4Z... flight was delayed by 1 hour. arrived late in hyderabad by 30minutes... did not receive my 4 check in bags... went to vacation to hyderabad with 2 small kids, to attend function, had to travel to different places but all plans spoiled because of lack of luggage.. They claimed they will get luggages next day, but no information later on... so travelled twice to airport to enquire about luggage but no reliable response... all clothes& essential stuff was in luggage... VERY DIFFICULT SITUATION to manage.. we had to again spend money to buy clothes& essentials to stay at vacation... very difficult to handle situation with 2 small kids around...

out of 4 check in bags received only 2 among them there is one baggage fully damaged... they were new american bags I bought before travelling... I have photos evidence with me... I claim compensation for the delay & extra expenses because of extreme delay & severe damage to my bag..

yet not received 2 more check in bags even after 9 days which is causing psychological trauma & extreme discomfort & extra expenses of shopping to survive on vacation...

I take this as very serious issue & also I hope you will take matter seriously jazeera airways.. its your responsibility to COMPENSATE my luggage delay damages & extra expenses because of jazeera airlines...

I did not receive the baggage in Chennai Airport from flight no. j9 427 From Kuwait to Chennai on 11th june 2022 and reached on 12th early morning. So far, there is no information about luggage received or not and we try to call customer care, no body attending. we had bitter experience. How long will it take to receive the luggage. my email address is [protected]@yahoo.com please send your email address so that i can give full details.

I booked two tickets from Dammam to Cochin on 6th May as per the Booking id: EMT97125524.Due to the bad climatic condition, the flight is cancelled & same is informed me just before the scheduled time.

So i cancelled the ticket since my Visa would be expiring on same day. However M/s Jazeera is not ready to refund my amount & not providing another ticket for traveling so far. I continuosly follow up to airlines. But not getting fovourable to me so far.

3 passanger doing all procedure like boarding, check in, n all but Jazeera airlines is all 3 passenger left in airport.

Actually in a boarding airlines flight park gate no. 113 mentioned, so passanger can waited for flight at gate no.113 after boarding & security check in. But at the last movement airlines flight park different gate number no.111. no any airlines members can't inform, no any announcements for change gate no. And airlines left all 3 passenger in Madina airport at dated 9th may 2022, flight no. JO 242 Madina - Kuwait - Ahmedabad.

Check Madina airport CCTV footage, even in airport staff also unknown about this flight schedule.

I want this all this 3 passenger are currently waited in Madina, so arrange new flight for all passanger and back to home.

Dear sir/Madam

I would like complaint against airline that flight also delayed not even open waiting area check-in counter also not treating well after that when I reached India there is two baggage one is came other is not even they are ready to deliver our baggage when comes next flight they are telling you should come to collect we are living far away from airport about 225 km and its a Ramadan time our fasting time how we will manage they telling if you want to receive by courier I have to pay why should I pay it is not my fault it is from jazeera airline fault then also I agree to pay because lots expensive things are I side after received so many things are wasted. need compensation for that please do reply

The date is departing from kuwait to Mumbai 21.04.2022

Flight-J9 401

Time of departure-8.35 delayed 10.30

No space for rest 15 hour flight 10 hours stay at terminal 5 instead of 6 hours

Hi,

We have booked tickets from United Kingdom to India last december and unfortunately we couldnot travel and cancelled the tickets and they refunded the amount in credit with 203GBP cancellation charges. Now i am trying to book tickets again with the credit amount and there are no flights throughtout the year. How do i use this credit amount. I have called the customer service and they are not responding properly and annoying us by keeping us in loop.

Dear Sir/Madam,

I am writing this email to file a complaint against your staff (Mr Ahmet albayrak and a lady under him which he refused to disclosed her name) at Istanbul airport and asking for a complete refund for my loss on missing a flight to India through Jazeera airways because of your staff negligency, ill behaviour and pathetic customer service. The whole incident is as described below.

Our flight number J9 302, was booked for 26th March,2022 from Istanbul airport to Mumbai Airport with a scheduled departure time of 2:15pm. My booking reference id is ODL2SH (J9).

We were unable to board the flight due to your staff negligent in helping us completing the air suvidha form.

We were at the check in gate 2 hours well before our schedule departure time, where the staff asked us to complete air suvidha form and submit a print in hardcopy. We weren't aware off this at first as we haven't been asked before by anyone, not even during our trip from Mumbai, India to Turkey.

Furthermore, we are fully vaccinated and have all our documents readily available with us which is required as per the Indian government regulations for the travel.

After standing at the checkin counter que for 2 hours we were completing air suvidha forms as demanded by your staff there. While doing so firstly the website was taking so long in asking all the details which was already time consuming for people to complete while standing in the que and secondly the mobile data was just going off again and again which is further time consuming.

And lastly when we asked the lady Manager over the counter to fill the form on behalf of us she refused to fill it and was so disgraceful and negligent with her work, she just closed the counter in front of us saying time is up and you wont be allowed for the flight without communicating anything prior about closing the counter time.

It was between 1:15pm till 1:25 pm, we were requesting them, literally begging them to allow us to checkin, they refused us to take in, While allowing other customer to pass by completing the same formalities just ahead of us.

Every customer expects a good customer service from the airways staff. They should be very supportive in helping the customer to not miss their flight but here they purposely closed the checkin counter and did not allow us to board the flight saying incomplete documents, really? If that was the case, we were not have been in turkey at the first place. Isn't it?

We were on our 12 days honeymoon trip to turkey for the very first time, during our entire time here we had such a lovely experience and now at the end of our trip just because of your ill behaved staff we are having this worst experience.

Your Manager Mr Ahmet came and instead of finding a solution he closed the counter giving us with a doormat treatment. He did not even bother to seek assistance in helping for a quick solution to save us from missing our flight which was so important for us to board as we had other commitments too back in our country.

Just because of the air suvidha thing which is such a small thing to complete (which your staff have had helped us is completing) we had to miss our flight which was well planned by us in advance. Nobody bother to acknowledge us or to provide any alternate solution and not even your Manager which is so disgraceful, we had to rebooked our new flights from our own pocket, and is totally not acceptable, as its too much money for us considering our budget.

We are now waiting at the airport whole night untill our next flight as we dont have hotel booking to rest. We need a full compensation for all the trouble we are facing due to the negligence of your ground staff.

We feel so wronged and will never ever travel with Jazeera airways again and neither would recommend our family members and friends. We will definitely never forget this horrendous incident and if we do not get a full compensation and solution within 24 hours, we will share this incident all over the social media with all the documents, photos and videos of your staff. I hope you will find a solution to this issue on priority if you are really concerned about customer satisfaction.

Attached are all available travel documents.

Never ever again Jazeera airways!

Regards,

Altamash khan

Dear Team

We have booked the ticket in Jazeera Airways website to travel India from Kuwait airport.

Travel Date: 12 November 2021

Reservation number: T2T8TL

Departing: Kuwait

Arriving: Chennai (India)

Number of Passengers: 2 Adults + 1 Child (4 Years)

As per the latest guidelines issued by destination Country India on 11 November 2021, children's below 5 years old does not require PCR test report while arriving to India. Accordingly, we have not taken PCR test for our Child because she is nearly 4 years old. Adults had a PCR test report.

However, Jazeera Airways representative not allowed us to boarding due to non availability of Child PCR test report. We had explained very well to representative about Destination country requirements about children's. she refused us to travel. We were travelling to India on an emergency basis due to one of the family members passed away on that day. Thereafter, we have booked the tickets in other airline where not enquire about PCR test report for child.

First up all, this incident mentally affected us and Jazeera Airways not refunded our ticket amount. This is economic burden for us and delayed our travel to reach our destination. Please help us to recover the refund amount from Jazeera Airways.

Regards

Mansingh

ZDZ85X - booked this flight from LHR to DEL via KWI and due to some personal issue the traveling date had to be reschedule hence I cancel the flights and thought I will get a refund but few weeks later i did not get refund i phoned them requesting the refund and i was told to contract the Helpdesk.

i emailed the Helpdesk and they said it is none refundable and the money is credited so you can use it when you want to travel by November 2022. In December 2021 toward the end of month I decided to fly India in Mid Jan and return to UK in Mid Feb, however, I checked the Jazeera website and saw a last flight to India on 15th of Jan 22 but after that there was no flight sawing between UK and India till 31st Dec 2022 so i can not book a return flight to UK so I emailed them and they said the money can not be refined bit you can refer to your family member who can fly instead. Jazeera airways has £832.80 GBP which i could not use when i wanted to use and now there are not flights operating so no family member can fly so what are they going to do with my money which i earned by hard laboured work in construction.

I need my money back.

Date of Incident: 4th March, 2022

Time of Incident: 5.30 AM

I and my wife went to Kathmandu on 25th February by Al Jazeera Airways Flight No J9 539, Reservation Number: P3KG3F.

On the same booking our return flight (J9 540) from Kathmandu to Kuwait was scheduled on 4th March.

As MOH, Kuwait had withdrawn the RT-PCR Test requirement for incoming passengers who are fully vaccinated, we didn't undergo any PCR Test during our return flight. In Kathmandu airport, we were not allowed to enter as we were not having any PCR test report.

I had no option left other than cancelling my trip and purchased new ticket (Reservation Number: W97DUW) for next day (5th March) with more than doubled price.

On 4th of March along with us few more Kuwait bound Al Jazeera passengers were also not allowed to enter the airport due to same issue and from airport authority/ Jazeera Airways staff we came to know that this incident is happening every day for last one week or more. The day before total 18 passengers were sent back from airport for same issue.

Due to above, I missed some of my important commitment in Kuwait along with huge financial loss.

As M/S Al Jazeera was well aware about the PCR requirement of Nepal Police for outgoing passengers from Kathmandu to Kuwait and also they witnessed for last few days that many passengers were not allowed to travel due to not having PCR report, I strongly believe that M/S Jazeera would have send email to all the confirmed ticket passengers to undergo PCR test before flying back to Kuwait from Kathmandu.

We would request M/S Al Jazeera to look into the matter and please let us know how M/S Al Jazeera is going to compensate the loss we incurred due to above incident.

I am sure that being a reputed company, M/S Al Jazeera will positively look into customer's satisfaction by compensating the above loss. Looking forward to a positive response from M/S Al Jazeera Airways Company.

Dear head of Aljazeera Airlines Headquarters

Good day,

I am Dr. Zena Al-Sharbati, a Canadian Citizen (Passport number HP919514), I am a doctor at the Sultan Qaboos University Hospital in Muscat, Oman. I am writing this email to raise a complaint against Aljazeera check in Counter at Muscat International Airport. The incident happened on February 14th, 2022 around 6:00 pm Muscat time. The incident is directed specifically at the manager of Aljazaara who was Mr. Hasan Al-Lawati.

I am raising my complaint for denying me boarding into the aircraft and also the unfair and racist treatment at the check in desk. I presented with all the needed documents for travel, including the evisa. The employee at the check in counter were not cooperative and appeared to be wanting to find fault in my documents (even commenting on me for not having the third booster dose!). This is despite the fact that according to news from Kuwait, the State started to ease the limitations of admitting people with tourist visa (the PCR is not even required at this point). Then after seeing my evisa, they claimed that this was not a (real) visa because I have not yet paid the 3 K.D. required for the visa fees. I attempted to pay through the website 3 times while I was standing at the check in counter, but the site appeared to be having technical issues! I explained to the manager and other employee that I have been travelling smoothly to Kuwait for the last 5 years as a Canadian citizen and I had always paid the visa fees at the designated machines at the airport (for each Kuwaiti Dinar a stamp will be offered). I explained to them that they should allow me to board and ease the process for me as it is requested in my passport! However, they had no regard to my explanations and the manager went ahead and sent my evisa to what he said was a Kuwaiti official, who informed him that I should pay the 3 K.D. before boarding! The manager did not even try to explain my situation to the “Kuwaiti official”, although I have explained everything to him!

I am very shocked and utterly gutted that I received this unfair and racist treatment by your manager in Muscat and would like to request for a full refund of my ticket (reference number AO210154843), in addition to compensating me for my lost holiday days from my work at the hospital, lost family vacation and emotional squeal of this unacceptable treatment. As you can imagine, I have limited holiday days due to the shortage of doctors at the hospital which makes arranging for another vacation very difficult.

With best wishes

Dr. Zena Al-Sharbati

Dated 15th Feb 2022 flight number J91403. Kuwait to Hyderabad. At the time of boarding...all is messed up. One single line for all destinations... Suddenly your staff call all passengers travelling to one particular destination to come forward...so the line is disturbed...like wise...

Dear Sir/Madam .

Goodmorning ,

As iam here to file a complaint about my 30kg of laguage where iwas travelling back to Saudiarabia from india Hyderabad rajiv gandhi airport shamshabad via kuwait . Flight J9 1231 Hyd-kuwait & J9 1404 Kuwait -Dammam J9 1404 .

As my Laguage bag pictures are attached in attachment .

Iam Seaking My Laguage bag compensation becauase it is not useable .

Waiting for your response .

Thanks ,

Shaik fahad ,

+[protected] ,

eng.[protected]@gmail.com

Saudi arabia ,

Dammam .

Payment taken by al jazeera airways

11 february 2022

receipt number [protected]

paid by visa card ending 8206

amount : kd 175.0860

dep: 06 mar kwi med 10.30

return: jed kwi 13 march 15.45

passenger name: (1) mr mohammad khonat

(2) mrs sharifa khonat

am very disspointed as jazeera airways has cllected the money and no ticket itinerary or ticket provided.

Please look in to this complain and advise at your earliest

regards

mohammad khonat

[protected]

Hello, Last year due to the pandemic I cancelled a flight to Kuwait from the UK. I took a voucher, so that I could book a flight asap.

Jazeera no longer flying from the UK, but I have a voucher. No one will answer my calls, emails, messages. Every time I ring, I'm put on hold for hours, they then just say they don't understand my English. I need this money back. I was told I would be able to use this voucher, but I cannot use it if the airline is not flying from London anymore.

Can someone please at least answer my calls, emails, complaints. This is disgraceful customer service and you have money of mine which I cannot use.

At DXB, we were denied of boarding by mistake from the supervisor of Jazeera for our flights J9124 and J9539 from Dubai to Kathmandu departing from Dubai International Airport at on January 10, 2022 at 18:15. At the checkin counter, the agent noticed that our covid PCR certificate was valid within 72h of the departure of the flight. The agent called the supervisor to double check the validity of the PCR. The supervisor confirmed that the PCR test was valid within 72 hours of the departure of the flight but, as he was not sure if the test was acceptable, he went to call the airport of our final destination, Kathmandu, Nepal. He came back, few minutes later, with the following information.

The supervisor denied us the boarding as per the Nepalese immigration rules for the reason that the PCR test was made in France and not in Dubai (our city of embarkation). We were surprised so we asked him to show this rule written down on the page of the Nepalese immigration or on the airline’s boarding conditions. This information does NOT appear on neither the entry conditions of the Nepalese immigration offices nor on the website of your company. When we asked him to justify the source of this information, he replied to us: “every passenger must be aware of the conditions of entry of the travel destination, that we would be deported from Nepal, that Jazeera will provide no refund and that he cannot help us further”.

We are now in Kathmandu. My wife and I talked with the immigration in Nepal and they confirmed that there is no such requirement. The PCR test does not have to be from the country of departure. The ONLY requirement is that it must be made by a certified test center within 72h of the embarkation point (as indicated on the official website of the Nepalese government and on Jazeera's website). The covid test we presented to the supervisor at the checkin was fully valid as per the Nepalese immigration office and the denial of boarding was purely arbitrary and unjustified. The immigration office recommended me to file a complaint to receive a compensation for the denial of boarding so we contacted the customer service of Jazeera Airways.

The customer service changed the argument, saying now that it was not a requirement from the Nepalese immigration office but from the company's policy (confirming that the supervisor lied to us in the first place). Customer service answered to us that Jazeera's Airways is requiring passengers to have a covid test made at the city of the embarkation point (Dubai in our case). They provided us with a link of the company's website for us to verify that (screenshot attached):

https://www.jazeeraairways.com/en-kw/plan/flight-information/covid-19-destination-regulations

When entering United Arab Emirates in departure and Nepal in arrival, they argue that the sentence : "Passengers must have a negative COVID-19 test result taken at most 72 hours before departure from the first embarkation point" implies that the COVID-19 test must have been made at the city of the first embarkation point. It is totally wrong and nonsense. Moreover, on their website, for other destinations, it is clearly indicated when they require that a test must be taken at the city of the embarkation point. All sources indicate that the tests were valid, yet, customer service ignores the claim and refuses to send more proof of their arguments. There was huge monetary loss due to this arbitrary denial and therefore, I ask for the full refund for the booking.

Dear Sir/Madam
My flight from London Heathrow to Mumbai airport was in Jazeera Airways with flight number J9 8 from London to Kuwait leaving on 18th December 2021 and J9 1401 from Kuwait to Mumbai on 18th December 2021.

My bag was destroyed and mishandled by the airline. When i got it off the belt at mumbai airport after the transit in Kuwait city, I found the bag broken and the broken part of the bag missing. Additionally, Jazeera Airways managed to break the coded lock of the bag too. Despite the bag being a hard cover bag, the bag was broken and and the broken part went missing. This can give you an estimate of how roughly my bag was handled by the airline. That is ridiculous.

I have attached photos of the luggage tag and the broken parts of the bag.

Get this sorted as this is not done and is is no way to handle a passenger's luggage and compensate to cover the costs of the bag.