CB Fast Food Chains Jack In The Box Complaints #82-101

Jack In The Box review: Safety of drive thru clearance bar

Clayton Holley of US

Jun 08, 2023 9:44 am UTC

Verified customer

The drive through metal clearance bar located at the Jack In The Box (JIB), 301 Enfrente Rd., Novato, CA 94949, has been bent over, and is lower than the posted 8' 6", for several years. My van height clears 8' 2" and over. This end of this bar is clearly below 8' 2" because it has scratched the top of my van multiple times. As a result, I quit going to that particular restaurant. I have notified the managers on duty multiple times about this situation. But the bar has never been repaired. To repair/repaint the top of my van is going to cost me at least $1,400. However, I am not asking JIB to reimburse me. I just want them to fix the problem. It has been years and I am a loyal customer. Please see the attached picture. And please take care of this.

Thank you,

Clayton Holley

[protected]@gmail.com

Desired outcome: Just repair the drive through clearance bar to it's posted 8' 6" height.

Jack In The Box - Safety of drive thru clearance bar - Photo 1

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+1 (858) 522-4716

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+1 (928) 627-2276

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+1 (928) 722-5695

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media@jackinthebox.com

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9330 Balboa Ave., San Diego, Washington, 92123-1516, United States

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