Jack In The Box review: Order incorrect - refund

Hi,

I am emailing because I had a very bad experience at the Jack in the Box location in my area (740 NW Gilman Blvd, Issaquah, WA 98027). I have never emailed with a negative review before, nor have I ever had an experience like this.

I ordered the “Grilled Sourdough Swiss Breakfast Sandwich” meal. This came with the sandwich, a hashbrown, and a drink. I also ordered a “Value Fries” for $1.

When I drove up to the window to pay, they charged me extra money for fries and excluded the hashbrown (they did not give me the hashbrown). I said that there was a mistake, and they took my debit card, and charged me over $3 more for a hashbrown on top of my order. I tried to explain that this was a mistake. I ordered the “Grilled Sourdough Swiss Breakfast Sandwich” meal, and it came with a hashbrown.

They recognized they make a mistake, and took my card, and charged me again. After they realized they charged me more than they should’ve, they offered to give me a refund. I said “yes please,” that I would like a refund for their mistake. I gave them my receipt, and they told me they would refund me for their mistake.

Then, they came back, and said they apologized for over-charging me, it was their mistake, but the manager said I could NOT get a refund. They offered me a coupon instead. It was a coupon for a dollar off a sandwich. That is not acceptable. I was overcharged, and did not get what I ordered.

Not only this, but they got my order completely wrong. The sandwich they gave me was not what I ordered. The drive-thru line was piling up. They told me there was nothing they could do. It was their mistake for overcharging me, but there was nothing they could do to fix it.

I was overcharged, they got my order wrong, and offered me a refund (and then said they actually couldn’t give me one). I would like my money back, as I did not get what I ordered. They also never gave me a receipt back.

I am hoping you can help fix this issue. I am extremely unhappy with the service I was provided. They not only got my order wrong, but they overcharged me, offered me a refund, and could not give me a proper refund. AND never gave me a receipt back. I will take this further if needed, but I am hoping you can help me resolve this issue.

Thank you,

Megan Dierda