Jack In The Box review: doors locked at 9:25

Pulled up to this Jack in the Box to order inside rather the drive thru and the door was locked. It was only 9:25pm and it says lobby closes at 10pm. There was it looked like an employee on break eating inside and only one person behind the counter servicing the drive thru. We knocked and no one answered the door. We come to this Jack in the Box a lot and there has been a few mistakes but resolved by a phone call. Am very upset about this incident.