CB Mobile and Cell Phones Assurant Solutions Ongoing issues: misinformation, mishandling, and denied claims

Assurant Solutions Reviews and Complaints

Assurant Solutions review: Ongoing issues: misinformation, mishandling, and denied claims ( 1 comment)

ChristinaG718 of New York, US

Jun 18, 2025 2:50 pm EDT

Verified customer

Review updated: Aug 25, 2025

Featured review

Assurant has repeatedly mishandled my insurance claims through T-Mobile. My most recent claim was denied because an agent told me to “just put any date” — and that date was later used to reject the claim. Even after confirming the correct IMEI, they sent the wrong replacement device. That delay caused the valid claim to fall outside their acceptance window — a situation that would have been avoided had they handled things properly from the start.

This isn’t my first issue with Assurant. Previously, they claimed not to have received a returned phone, despite tracking proving they did. As a result, my T-Mobile account was penalized for months. It took a long time and multiple calls to get it partially resolved, and they never truly acknowledged their error.

Assurant has shown a pattern of poor communication, bad advice, and zero accountability. When they make mistakes, customers are left to deal with the fallout. I’ve paid for insurance, followed the rules, and was misled — yet they continue to deny claims and shift blame.

I’m asking that Assurant take responsibility and approve my claim. Their service has cost me time, money, and trust — and it’s completely unacceptable.

Recommendation: Choose another company they're not helpful at all. There are many other insurance providers for phone coverage.

1 comments

Add a comment

Nicole1981

Chicago, US

1 comments

Nicole1981 of Chicago, US

Aug 25, 2025 8:41 am EDT

Verified customer

Assurant is horrible. They are a scam. I am dealing with them now. I pay every month for insurance only to have them deny the claim. They are insisting that I don't have coverage. 12 hours yesterday back and forth between T Mobile and Assurant with no resolution.

Assurant Solutions - harassment 207

Assurant Solutions - beware 20

Assurant Solutions - no service only lip service 24

Assurant Solutions - awful experience 25

Resolved

Assurant Solutions - bogus company 4

Resolved

Assurant Solutions - T-mobile phone insurance

Assurant Solutions - takes so long to process a claim

Assurant Solutions - terrible customer service 1

Resolved

Assurant Solutions - fire claim reimbursement 1

Assurant Solutions - Assurant Samsugh phone insurance

View all Assurant Solutions reviews and complaints

Assurant Solutions Contacts

Assurant Solutions phone numbers

+1 (800) 550-2827

Click up if you have successfully reached Assurant Solutions by calling +1 (800) 550-2827 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (800) 550-2827 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (800) 550-2827 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (800) 550-2827 phone number

Canada, Kingston, ON

+1 (800) 852-2244

Click up if you have successfully reached Assurant Solutions by calling +1 (800) 852-2244 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (800) 852-2244 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (800) 852-2244 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (800) 852-2244 phone number

Customer Service

+1 (305) 253-2244

Click up if you have successfully reached Assurant Solutions by calling +1 (305) 253-2244 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (305) 253-2244 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (305) 253-2244 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (305) 253-2244 phone number

Head Office

+1 (888) 901-6377

Click up if you have successfully reached Assurant Solutions by calling +1 (888) 901-6377 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (888) 901-6377 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (888) 901-6377 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (888) 901-6377 phone number

Life Claims

+1 (800) 432-8612

Click up if you have successfully reached Assurant Solutions by calling +1 (800) 432-8612 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (800) 432-8612 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (800) 432-8612 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (800) 432-8612 phone number

Renters Insurance Information

+1 (613) 634-9984

Click up if you have successfully reached Assurant Solutions by calling +1 (613) 634-9984 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (613) 634-9984 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (613) 634-9984 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (613) 634-9984 phone number

Canada, Kingston, ON

+1 (416) 733-3360

Click up if you have successfully reached Assurant Solutions by calling +1 (416) 733-3360 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (416) 733-3360 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (416) 733-3360 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (416) 733-3360 phone number

Canada, Toronto

+33 442 916 204

Click up if you have successfully reached Assurant Solutions by calling +33 442 916 204 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +33 442 916 204 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +33 442 916 204 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +33 442 916 204 phone number

100%
Confidence score

France

+49 696 657 580

Click up if you have successfully reached Assurant Solutions by calling +49 696 657 580 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +49 696 657 580 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +49 696 657 580 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +49 696 657 580 phone number

100%
Confidence score

Germany

+39 230 462 400

Click up if you have successfully reached Assurant Solutions by calling +39 230 462 400 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +39 230 462 400 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +39 230 462 400 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +39 230 462 400 phone number

100%
Confidence score

Italy

+34 912 682 900

Click up if you have successfully reached Assurant Solutions by calling +34 912 682 900 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +34 912 682 900 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +34 912 682 900 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +34 912 682 900 phone number

100%
Confidence score

Spain

+86 105 963 6797

Click up if you have successfully reached Assurant Solutions by calling +86 105 963 6797 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +86 105 963 6797 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +86 105 963 6797 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +86 105 963 6797 phone number

100%
Confidence score

China

+54 114 121 8666

Click up if you have successfully reached Assurant Solutions by calling +54 114 121 8666 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +54 114 121 8666 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +54 114 121 8666 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +54 114 121 8666 phone number

100%
Confidence score

Argentina

+55 114 197 9400

Click up if you have successfully reached Assurant Solutions by calling +55 114 197 9400 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +55 114 197 9400 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +55 114 197 9400 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +55 114 197 9400 phone number

100%
Confidence score

Brazil

+56 22 907 200

Click up if you have successfully reached Assurant Solutions by calling +56 22 907 200 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +56 22 907 200 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +56 22 907 200 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +56 22 907 200 phone number

100%
Confidence score

Chile

+52 555 000 1800

Click up if you have successfully reached Assurant Solutions by calling +52 555 000 1800 phone number 1 1 users reported that they have successfully reached Assurant Solutions by calling +52 555 000 1800 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +52 555 000 1800 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +52 555 000 1800 phone number

100%
Confidence score

Mexico

+1 (787) 250-6470

Click up if you have successfully reached Assurant Solutions by calling +1 (787) 250-6470 phone number 0 0 users reported that they have successfully reached Assurant Solutions by calling +1 (787) 250-6470 phone number Click down if you have unsuccessfully reached Assurant Solutions by calling +1 (787) 250-6470 phone number 0 0 users reported that they have UNsuccessfully reached Assurant Solutions by calling +1 (787) 250-6470 phone number

Puerto Rico

More phone numbers

Assurant Solutions emails

regulatory.complaints@assurant.com

100%
Confidence score: 100%

Support

sharon.gerrard@assurant.com

94%
Confidence score: 94%

communication

Assurant Solutions address

11222 Quail Roost Drive, Miami, Florida, 33157, United States

Assurant Solutions social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 26, 2025
View all Assurant Solutions contacts