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CB Mobile and Cell Phones Assurant Solutions Ongoing issues: misinformation, mishandling, and denied claims
Assurant Solutions

Assurant Solutions review: Ongoing issues: misinformation, mishandling, and denied claims

C
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2:50 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Assurant has repeatedly mishandled my insurance claims through T-Mobile. My most recent claim was denied because an agent told me to “just put any date” — and that date was later used to reject the claim. Even after confirming the correct IMEI, they sent the wrong replacement device. That delay caused the valid claim to fall outside their acceptance window — a situation that would have been avoided had they handled things properly from the start.

This isn’t my first issue with Assurant. Previously, they claimed not to have received a returned phone, despite tracking proving they did. As a result, my T-Mobile account was penalized for months. It took a long time and multiple calls to get it partially resolved, and they never truly acknowledged their error.

Assurant has shown a pattern of poor communication, bad advice, and zero accountability. When they make mistakes, customers are left to deal with the fallout. I’ve paid for insurance, followed the rules, and was misled — yet they continue to deny claims and shift blame.

I’m asking that Assurant take responsibility and approve my claim. Their service has cost me time, money, and trust — and it’s completely unacceptable.

Recommendation: Choose another company they're not helpful at all. There are many other insurance providers for phone coverage.

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  1. Assurant Solutions Contacts

  2. Assurant Solutions phone numbers
    +1 (800) 550-2827
    +1 (800) 550-2827
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    Canada, Kingston, ON
    +1 (800) 852-2244
    +1 (800) 852-2244
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    Customer Service
    +1 (305) 253-2244
    +1 (305) 253-2244
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    Head Office
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    +1 (888) 901-6377
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    Life Claims
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    +1 (800) 432-8612
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    Renters Insurance Information
    +1 (613) 634-9984
    +1 (613) 634-9984
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    Canada, Kingston, ON
    +1 (416) 733-3360
    +1 (416) 733-3360
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    Canada, Toronto
    +33 442 916 204
    +33 442 916 204
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    100%
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    France
    +49 696 657 580
    +49 696 657 580
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    Germany
    +39 230 462 400
    +39 230 462 400
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    100%
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    Italy
    +34 912 682 900
    +34 912 682 900
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    100%
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    Spain
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    100%
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    China
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    Brazil
    +56 22 907 200
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    Mexico
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    +1 (787) 250-6470
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    Puerto Rico
    More phone numbers
  3. Assurant Solutions emails
  4. Assurant Solutions address
    11222 Quail Roost Drive, Miami, Florida, 33157, United States
  5. Assurant Solutions social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2025
  7. View all Assurant Solutions contacts
Assurant Solutions Category
Assurant Solutions is ranked 20 among 139 companies in the Mobile and Cell Phones category
#18 U.S. Cellular / United States Cellular U.S. Cellular / United States Cellular #19 Zagg Zagg #20 Assurant Solutions Assurant Solutions #21 Consumer Cellular Consumer Cellular #22 Mobile Telephone Networks [MTN] South Africa Mobile Telephone Networks [MTN] South Africa

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