InsuranceClaimCheck.comClass action lawsuit against insuranceclaimcheck

G Jul 10, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

Getting InsuranceClaimCheck.com to release funds is nearly impossible. They lose documents over and over again. Each time you call you get a different rep with a different document lost or one that gives the all clear, the funds are being drafted and will be there by Fedex in 3-5 days only to call back and hour or day later to be told NO, you need the same documents you submitted almost daily for 9 months.
We have all suffered a loss and this third party company many mortgage companies use is an insult and causes more unneeded grief.
Getting my money to rebuild I feel isn't ever going to happen and I can't do anything but resend resend resend. I'm tired and this is enough.
If anyone knows of a class action law suit against InsuranceClaimCheck.com, let me know.
This is not against my mortgage company but the company they choose to use in an insurance claim for property lo.

From reading all the complaints online from people just like me who are describing the same issues as I am going through, I know we would have a strong case and win.
We deserve or lives back and in a timely manor.

  • Updated by GaleCapps · Sep 01, 2019

    I finally received my check after 6 months of bullsxxx. Lost one contractor over this. Now I get a letter I'm supoosed to have everything rebuilt in 45 days. What contractor sits and waits for months while I fight to get the money I should have had way back in March? It's now Sept and I'm on a waiting list to begin construction hopefully, this month.
    I'm lucky the only other contractor in the area can still build it this year.
    Now I have to worry about penalties for not having it started because insuranceclaimcheck screwed me round for most of the year?
    I'm stilll interested in filling a lawsuit against this company and on behalf of all of us who go through this.
    Their blundering is why I'm last on the rebuild list to begin with.

Responses

  • Ha
    Harvey Carroll Dec 01, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Same exact problems. Mine is with PennyMac loss claims dept. Been 7 months since I sent the check to them for their endorsement to get my roof replaced from a storm. No matter what document they want, I send. Next time I call, it's a different document that they need. It's a no win situation. In the mean time, roof is leaking into my home in three places.

    0 Votes
  • Ed
    Ed Ward Nov 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    This company is a joke. My garage was knocked down by a tornado in August. Insuranceclaimcheck keeps denying my adjusters work sheet, saying it’s not complete. Myself and my insurance company has sent them ever document they have requested several times. Every time I requested to speak to a supervisor I’m told there is not one available and they will submit a request for one to call me back. I’ve yet to receive a call back. I would like to list my house for sale but am unable to because my garage had not been rebuilt because because they will not expect the documents from my insurance company. I’ve lost 2 contractors and spent money out of my own pocket. I also still have no garage so my property is being damaged sitting outside.

    0 Votes
  • Jo
    jons007 Nov 02, 2020

    Hello,
    I just received my checks from my insurance company and my mortgage company is using this insuranceclaimchekcs also.I am reading what has happened to everyone and now am soo disappointed to have to send them these checks. I to have a roof leak and it will start to rain in about another week or two. Does anyone have any advice?

    0 Votes
  • Li
    LivinPNW Sep 30, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Same story here, 362k in damage ten months ago and they have paid out 106k of it and we are almost complete on the project. No one answers emails and the phone always dumps into voicemail. At this point if I don’t get a check there is a good chance my contractor will lien my property.

    0 Votes
  • Ja
    Jason Bentley Sep 29, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I am is the same boat as everyone else on here. I am trying rebuild a $300k house and all they have gave me is $46k and I'm in debt to my contractor $75k and he won't go any further. I get a different story from a different person every day and I'm tired of fighting them for my money. Has anyone had luck sewing them? I have threatened them several times and they don't seem to care.

    0 Votes
  • An
    Anne Simione Sep 21, 2020
    This comment was posted by
    a verified customer
    Verified customer

    As I type I'm on hold with Insurance Claim Check... phone says 25 minutes and counting. I am waiting for them to release my $18, 000 check.
    Work has already been completed OH just disconnected! How nice. Damage was done on August 4th. Got the checks from the insurance company.
    Forwarded them to ICC. They will not release these funds! Now I'm behind on my mortgage bc I used those funds to do the repairs... thinking...
    I will have my insurance check to pay the mortgage. I'm in on the lawsuit if someone contacts me.
    [email protected]

    0 Votes
  • Li
    Linda Spurgeon Hoskins Jul 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    [email protected] I'm new to this insurance claim check process but not new to Insurance claims. In the past 2001 we had a fire, 2011 hit by a tornado and now another tornado 4/12/2020. This company received our insurance check on 6/7 and processed by 6/10. Today is 7/10 and over 15 calls, 47 paid receipts sent, subcontractors info sent in have not received a dime. We are 75% complete with our repairs, requested 50% inspection on 7/3 and nothing. I need my air unit replaced but need the money to pay that subcontractor before receiving the unit. Tonight I took a picture of 79 in my house. Yes, it's hot! I hope I have a better outcome than the others but have a feeling I won't. Please sign me up! I did submit a letter today for Senior Management for help and document all the time lines and conversations since they say they record the calls. This company is a real joke and the customers are always wrong.

    contact me at [email protected]

    0 Votes
  • Es
    Eserraking Jul 27, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Linda Spurgeon Hoskins I have been trying to get 5000.00 from these blood sucking company since Feb 2020.. The sad thing is thst my home owner ins company sent me a check in February for the 5000 to repair the damages and I had to send it to insurance claim.com which is part of my mortgage company and now they’re saying that I have to hire a contractor that wants 20, 000.00 for a 5000.00 job and these blood sucking people won’t even give me the number to the head Quarters so I can talk to someone that is in charge it’s so ridiculous

    0 Votes
  • Mi
    Michelep66 May 30, 2020
    This comment was posted by
    a verified customer
    Verified customer

    [email protected] I am having the same problem and have had it before with them. last time, the roofer was knocking on my door every day - city signed off on work done, but could not get them to release funds.

    This time I have a slab leak - spewing water - $1, 000 of it a month. my house is starting to shift and same story - need this paperwork, need it again... I don't have all of the contractors lined up yet, just the plumber and all i'm asking for is the money for him. he won't come unless I can pay him c.o. d. all of the paperwork is in - still waiting...

    0 Votes
  • Ch
    Christine Eva May 12, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Our property suffered major damage from Hurricane Michael on October 10, 2018 and we're still struggling to get our money from them to pay a contractor who already did the work. My story is the same as everyone else. We had electrical work done on 2/20/2019 and have been trying to get this money ever since. Every time I check on line it shows documents not accepted. I then pick up the phone and call and they tell me they are waiting on paperwork from me. I have faxed this paperwork several times but they say they never received it. I'm concerned this contractor is going to place a lien on our home.
    We also currently have another large check to send to our mortgage company to cover more damage but I'm not comfortable sending it to them.
    Please help us. We'd be interested in joining in.
    You can contact us at: [email protected]

    Thank you!

    0 Votes
  • Je
    Jennifer Huryn May 07, 2020
    This comment was posted by
    a verified customer
    Verified customer

    going through this right now! I would like to follow up with an attorney regarding my options!

    0 Votes
  • Fr
    FrustratedBeyondBelief2020 Apr 29, 2020
    This comment was posted by
    a verified customer
    Verified customer

    My parents have a claim open with these clowns and I've been trying to get them to release the funds since January of 2020. Today (4/29/20) I got off the phone with yet another clueless agent who bumbled through the conversation telling me that they are waiting for documents that (as I explicitly told them in numerous conversations both written and phone) DO NOT EXIST. They keep on insisting on receiving contractor agreements - again, they don't exist as all repairs were done by me. I've requested exemptions 3 times, and was told only one of those exemptions was denied (no reason given). I'm pulling my hair out, and now reading other horror stories, I am wondering if I will ever see this claim money that the insurance company PAID OUT -- and their inspector signed off on all repairs 100% satisfied (as per insurance adjuster worksheet).

    I definitely want to join a class action against these cretins, or in the least file my own complaint with an AG. If i were to file, which state do I file with? Based on my property address or based on Cenlar/ICC state of registration? I think Cenlar is in NJ, I have not the slightest where ICC is as it's not obvious what state they are in (this could be a DBA, or a shell company for all I know). Please, does anyone have any advice on how to deal with this?

    0 Votes
  • Jf
    Jfree320 Apr 08, 2020

    Please count me in as well. I live in NJ and not sure if that is a problem. My mortgage co is Cenlar. I sent them everything they need and have made multiple phone calls, at least 2 a week and I still haven't received the initial 25% of 14, 000.00 that I sent them. They are supposed to release that to start the project. I had to borrow the $ from a family member to get the work done. My tenants had no walls or ceiling after water damage. I requested an inspection at 50% completion that they requested and that was on 3/20/2020. I still haven't heard anything from them other than BS excuses. They keep telling me they need confirmation from the IRS regarding my contractor who sent them every legal document and a W9 4 different times. They won't give an exact reason as to why it's not being accepted. I'm about to lose it. PLEASE HELP!!!
    I can be reached at [email protected] I don't want to put my phone # here but please contact me
    thank you

    0 Votes
  • Ma
    Martin Clark Mar 09, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I am interested as well. I've been fighting for 4 months to get payment and this is after 12 months of "repair" that should have taken 4 months. I've had health problems and financial problems and they seem to care ZILCH. I've been given mis information and chronic delays. I'm DONE!

    -1 Votes
  • Mi
    Miss QDS Feb 29, 2020
    This comment was posted by
    a verified customer
    Verified customer

    [email protected] I am interested in joining the class action. Damage was done to my home on October 16, 2019. They keep saying they need this document then I send i they say they never got it. Then when they get it then it's another document they need. This been going on since then. Now it's March and my contractor can't do the job. And they stated inorder for me to change I need a signed letter from the contractor stating they are not doing the job. Now I'm trying to contact the contor to write the letter so I can send it in with another contractors paperwork. I pay my money to State Farm not them and I been without my entire Kitchen since October 2019. It's very frustrating and has me so depressed. Count me in.. [email protected]

    1 Votes
  • Gi
    GinaGHawkins Feb 23, 2020
    This comment was posted by
    a verified customer
    Verified customer

    WE are experiencing the same egregious acts of inept and unqualified people at this place. WE flooded in September, 2019 in Texas. WE have uploaded all documents, called daily, spoken to noone that has any idea of what is going on, called various phone numbers that show other states -- DE, OH -- and they are all direct Texas lines. Our last inspection was done on FEbruary 13, and I have pictures of the documents that the inspector work with, signed, and we signed. I personally uploaded these pics to the site, and when they posted the papers, the information was NOT what the inspector had done when at our home. I want to know who is committing the fraud -- this less than business like business or the Inspector, Pat Neff & Associates, Lubbock, TX, or are they working together to further harm people? Please contact us. [email protected]

    0 Votes
  • Je
    Jennifer in San Antonio Feb 18, 2020

    They have not changed. They refuse to endorse my last insurance check and have me resubmitting more and more paperwork. All work was completed on January 4. State Farm has been fabulous, but this company represents my mortgage. As long as the inspection shows that I have a new roof, why the runaround and angst? The two contractors to be paid are threatening liens on my property. I will definitely put in a complaint with my mortgage company who uses them.

    0 Votes
  • Cl
    Clarence Ellery Feb 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I was glad to see these complaints. Having the same problem. We had a fire at a property. They act like it's their money and everything was in 5-10 business days. Count me in. [email protected]

    0 Votes
  • Sa
    sasj1801 Jan 14, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I am having issues as well, i am currently on hold trying to get a check released that my contractor has been waiting on since May 2019, they keep saying they don't have this, that, or i need a inspection, inspection was done moths ago and shows on their sight, all paper work has been faxed, and uploaded numerous times. I now have a lien on my house and the contractor is threatening to sue us for the check and fees. I can't give something i don't have.

    0 Votes
  • El
    Elish Meyers Dec 03, 2019

    I am having same issues. All work is done and paid for y me and hurricane was TWO YEARS AGO. I am just trying to get reimbursed and I don't even want the money!!! I just want to put it on my loan but they won't let me. LOL. I will email you Scott. I want in on class action- I am an attorney too but not for class action fyi.

    1 Votes
  • Ro
    RosaLindaFlores Nov 23, 2019

    I am currently going through m4ore of the same. I am housing and caring for my parents, both elderly. Our Mortgage
    company is holding our insurance funds hostage. We recently had freezing temperatures and are without Heating/AC unit damaged during flood. We have gutted our home, so have little protection from cold or hot weather. We have
    contractors standing by, taking other jobs ahead of ours, because our claim check is held up by our Mortgage Co.
    I've read the comments and fear my parents will not withstand the length of time they will take to resolve this.
    This is not right!

    0 Votes
  • Kc
    kccutiepie Nov 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I'm going through this with them right now its been over 7 months on my flood claim so of course now i have a bad mold problem and cant live in the house. it is so unfair how they treat people just trying to fix their property. I'm very interested in a law suit. [email protected]

    2 Votes
  • Tr
    TRenee Nov 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @kccutiepie This exact same thing has happened with me as well! I had a hot water leak and roof leak in February 2019 and just THIS MONTH they have finally started releasing funds after jumping through unnecessary hoops, begging and pleading on my part! My home also developed mold due to the timing of them releasing funds! They also had all of my financials completely wrong and applied funds to the wrong claim, etc. It has been a devastating NIGHTMARE! I am homeless right now due to this...I cannot live in my home until the work is completed. I can’t believe I have lived like this for the last 9 months.

    1 Votes
  • Mp
    mpower100 Sep 17, 2019

    Count me in! rodney . k. martin @ gmail.com

    1 Votes
  • Sh
    SHAWN WALKER Jul 31, 2019
    This comment was posted by
    a verified customer
    Verified customer

    this is so cool please contact me i am tired of there BS

    i want on board

    [email protected]

    2 Votes
  • Tu
    TullyLawFirm Jul 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am an attorney in Tulsa and have begun investigating this matter for a class action suit. My email is [email protected] if you are interested in providing me details.

    8 Votes
  • Sc
    Scout1701 Nov 27, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @TullyLawFirm Although my checks are made out to me and my mortgage company, after reading these complaints, I will not send my checks to Insurance Claim Check. I cannot afford not to have the money for months before our roof gets fixed. I'll keep the checks myself.

    -1 Votes
  • Ro
    robin LL Nov 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @TullyLawFirm I am interested

    0 Votes
  • Ro
    robin LL Nov 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @ChristyHollandsworth I am interested, same scenario!

    0 Votes
  • Ch
    ChristyHollandsworth Sep 14, 2020

    @TullyLawFirm I’m interested! I had a pipe burst on June 6, 2020. Insurance sent me a check around the end of June. Insurance claim check.com has refused to even pay for the mitigation company for the work they did on date of loss. They were getting ready to send it to collections because it was billed on 6/17, so I had to borrow money to get them paid. They are refusing to pay out because they haven’t received an adjuster’s worksheet. There is no adjuster’s worksheet! Because of Covid, State Farm is not using adjusters at this time. They are using contractor’s estimate. I’ve sent them letters from State Farm to that effect. They’ve been sitting on the invoice from the mitigation company and the estimate since 5he end of June, and are continuing to hold MY money hostage. I just want my house fixed. And, frankly, it’s insulting to be told that I’m not capable of having it fixed myself. It would already have been completed if I’d just been allowed to do it.

    0 Votes
  • To
    Tom Willcoxen Aug 12, 2020

    @TullyLawFirm Hello Scott at Tully law Firm
    I am a public adjuster working for a client/homeowner in Minnesota that was insured with farmers union Insurance that was in the process of being sold to National General Insurance I believe the transfer or sale finally occurred between April of 2019 and August of 2019. The wind/water loss occurred on September 21-22 of 2018.
    Initially the insurance company under their TPA adjuster Barbara Hansen with QBE Americas Inc, paid the insured within a month or so of the DOL a minimal ACV payment of $3, 900.00 +/- on an RCV claim that they assessed at around $5, 000.00. They withheld the $1, 000.00 deductible, but the repair / assessment was for the resulting damages to the interior only only and they never addressed the full damages or the cause and origin of the damages at the roof and chimney which far exceeded their initial assessment of damages..
    Since the sale of the company we have been working with a new adjuster Mr. Patrick Martin who has been most delightful to work with.
    I did not become involved under contract with the Property Owner / Insured until May of 2019 and we have gotten the new insurance company adjuster to acknowledge all of the damages and pay the full claim of $74, 832.31 less the deductible + the permits and his ALE that is ongoing. Repairs began last Monday August 10, 2020
    Now we get to deal with their mortgage company as the previous checks did not list the mortgage company as payees. This check is in the amount of $40, 561.37 and now lists the insured, Myself and the mortgage company on it which is specialized Loan Servicing as payees. I have contacted them numerous times and finally got a call back today. they immediately transferred me to the loss draft department Jared Welsh [protected]. I had gone onto their website www.sls.net as directed by automation and retrieved a 3rd party authorization document that listed an email address on it I sent them a copy of my contract with the insured my limited power of attorney form, my mortgage authorization form a copy of the $40, 561.37 check, their 3rd party authorization form the adjusters explanation / worksheet and about 10 total documents that I thought would allow someone to talk to me about my clients insurance claim and how to proceed with processing this check.
    Specialized Loan Servicing states that they have not received the documents that I sent to them last Tuesday August 3rd 2020 and have redirected me to their loss draft department which Mr. Jared Welsh [protected] +0# has advised me are in a completely different location and that I now need to redirect my efforts to upload a bunch of their required documents at insuranceclaimcheck.com and he provided me a claim tracking number and started to tell me about the documents that are part of the required docs but as soon as I asked him about the W( for the line went dead...I believe he hung up on me.

    So I am about to enter the insuranceclaimcheck.com site to see what they require and saw your site and other complaints against insuranceclaimcheck.com in other articles.
    I am wondering if you would like me to BCC you to [email protected] to follow on the process and if that would be of any use to monitor how they handle this loss from the start.
    Sincerely,
    TomWillcoxen
    [protected]
    [email protected]

    0 Votes
  • Es
    Eserraking Jul 27, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @TullyLawFirm I have been dealing with these blood suckers since February 2020 and have already done most of the work and still no check that my home owners insurance, that I pay out of pocket sent me back in February

    0 Votes
  • Tr
    TRenee Oct 17, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @TullyLawFirm I am interested! I am having the exact same issues with Insurance Claim Check and my mortgage is through Cenlar. I have been HOMELESS since I filed my claims for roof damage and inside water damage 7 MONTHS AGO! This has been devastating! They tell you different stories each time you call! They had all of my financials INCORRECT! They misplaced funds! I have asked to speak to managers over and over for their mistakes and a manager has never ONCE CALLED ME BACK! They lose documents to the point you have to resend over and over and over...I’m exhausted. This has been going on for me since February 2019 until now which is October 2019! We all must do something! [protected]. I reside in St. Louis, Missouri. Thank you!

    0 Votes
  • Go
    Good Grief! Oct 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @TullyLawFirm I have sent you an email as well. We have been dealing with them since 2/2018 and can't wait to have our home completed!

    1 Votes

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