United States - 33157
My customer purchased an extended warranty for his motor home in 2007 from a dealer in oregon. The stabilizer jacks on the motorhome stopped working, one had to be repaired and one had to be replaced. The bill came to well over $3000. The claim was started on july 7, 2010 with a phone call explaining the problem. A verbal approval was given to replace and fix the jacks. After the work was completed, we make another phone call to the company to tell them the work was completed and to file a claim. I was told that the work had not been approved and no amount of discussion would bring them to understand that on repairs like this, the amount of the repair is not completely known until all the work was completed. The company then requested verification that the work was completed with a complete list of the parts that were replaced and repaired. After this information was sent (they would not accept a fax) via snail-mail, the claim was questioned again. The problem with the jacks was a complex problem that included the control board as well as the jacks themselves and the time to diagnose, fix, re-diagnose when the first "fix" did not completely resolve the problem, so the diagnose took a lot of time. After 3-months of refusals, delaying, and asking for more information, the "approved" amount was cut by nearly $1000. The final approval was given on the 30th of september, it is now the 2nd of december and we are still waiting for the check. A telephone call today told me that it could take as long as december 27th for the check to be processed.
This is no way to run a business, and want anyone looking at this company for an extended warranty to read this story.
I had similar experience with other people. I regret so much that I didn't check out the online info before I bought the policy from assurant! I was forced to get rental insurance for an apartment through my son's apartment complex, and I bought the policy via geico. I paid the policy by credit card through geico, but apparently geico passed my credit card info to assurant. I am very upset with geico about this and will change my auto insurance with them because of this. After my son graduated from college and moved out of the apartment in may 2010, it was so difficult to get the policy cancelled. First assurant wants an email to cancell the policy, we cannot cancel the policy over the phone. I don't understand why since we bought the policy over the phone. After that, assurant needed the landlord to fax them the "proof" that my son had moved out of the apartment. I didn't understand that either since we bought the policy and we should be able to cancel the policy anytime for any reason. As the "cancellation process" dragged on, they've automatically charged my credit card for another year (from november 2010 to november 2011)! I was outraged and called them that i've never agreed that they could auto-charge my credit card. But they said that it's company policy that if they have my credit card number on file, then that means they can charge it unless I cancel the policy. I have never agreed to have my credit card on their file and never signed anything like that, but they said they've informed me that my credit card info was on their file... It's their words against mine, and I felt I was held financial hostage by this company. They are not able to produce any signed doc from me to say that I let them charge my credit card. This practice is criminal. I will alos take this to consumer protection.
I took out a temporary health insurance policy with assurant health for the month of june. I continued being...
I again have received an invoice which again shows I owe more that I actually owe.
1. Invoice date [protected] - shows contract amount $1, 058, 370.95 and a payment due of $88, 180.82 - all this for ge appliances.
2. Invoice date [protected] - shows contract amount $894.65 which is the correct contract amount and a payment due of $74.54 which was paid.
3. Invoice date 9-9-10 - shows contract amount $894.65 but a payment due of $223.60 which is incorrect and I spoke with mir at assurant and he advised that I only owed a payment of $74.50 which I paid.
4. Invoice date 10-9-10 shows contract amount $894.65 with a payment due of $223.60 again which is incorrect. I only owe $74.56.
I want to know when this company will get their billing issues resolved because my calling them has not resolved the issue!
I will add my complaint to the other ones on this site!! Assurant solutions is a joke! I have been on the phone with them four different times for at least an hour each time and the ultimate result of this time is nothing! The people I spoke with didn't care about their lack of customer service and I will obviously never get my computer fixed. The first time I called I explained that, through normal wear and tear, my left mouse button was no longer working and that the space bar on the keyboard was broken in all but one spot. They had me send the computer to them. They sent it back unrepaired. They claimed it had liquid damage which they had pictures of and, therefore, the warranty wasn't valid. My computer had not had any liquid spilled on it while it was in my care - the keyboard area was, however, incredibly dirty and sticky when I received it back... Makes you wonder who caused the liquid damage. I will never, ever purchase a computer or any other piece of technology from any company who uses assurant solutions as their "warranty" company.
I was out of town and had to have my truck towed into a dealership to have repairs made to get back home. I did not have my warranty information on hand and could not get ahold of the dealership where if bought my truck from to get the information. I submitted a claim for reimbursement and was denied due to not having prior approval.. They do not privide any concessions to emergency situations. As I informed them, would you have to call a life insurance company to ask if you could die first. Long story short do not deal with this company as it is a waste of money and time and effort..
I paid for a an extended warranty when I purchased a 2 year old car with 20k miles on it. About 3 years 8...
This company does not send me a bill even though I have not signed a statement saying it is ok not to do so...
The alternator totally failed in mo on trip from tx to il. Had to be replaced. No reimbursement after filing with receipts for repairs and a rent car.. Reason was: no mechanical failure. No chance to discuss etc. A total rip off of the $1684 I paid for the policy. Car was within the terms of the contract and all receipts provided for verification. No chance to discuss via telephone. The failure cost me emergency transportation charges of $663 in addition to $573 for the repairs. The rent car was necessary for me to reach a family funeral and I could not wait for repairs. Incident was within the time and milage of the agreement. Never again will I have an extended service agreement.
I want everyone to know not to purchase an extended warranty from this company. I purchased two: one for my Kitchenaid dishwasher and one for my Kitchenaid convection oven and microwave combination.
Both appliances are from the Superba collection and they both have springs broken in their hinge system which causes the doors to slam open, rather than gradually open. When I purchased the service contracts over the phone, the salesperson said there were no exclusions.
When the contracts arrived, I filed them away because there is a 60 day waiting period.
Apparently, in the written contract, hinges are specifically excluded, although when I read paragraph 14, I can not find that anywhere.
The company refuses to admit their fraud when selling me the contracts and has only refunded a prorated amount.
Here is the kicker- they sent someone out to fix the hinges and then cancelled my contracts. Apparently one department doesn't know what the other department is doing.
Anyway, don't buy from them - there is no way to tell what you are really buying.
On jan, 18 2010 I filed a claim with signal insurance, I had dropped my htc touch pro off a roof while...
Assurant solutions does not stand behind the warranty from circuit city like they claim to do on the website. I have a 50"plasma tv that has a"match head"size red dot in the center of it. They sent a repair tech out. Tech said panel needs to be replaced. Panel was not available anymore. They said if they could repair it they would replace it. After no call backs from them I called to see what was going on. They told me that a match head size red dot in the center my tv does not constitute a deffect and that a burnt out pixel is within the"manufacturers normal specs"... What the hell?$200 for a protection plan for nothing.. I have never seen a tv in the store that advertises"hey buy this one its has an annoying red dot in the center"they just give you the run around and transfer your from person to person, dept. To dept. And asked about a refund, they give you a p.O. Box # in the middle of nowhere and tell you to write a letter... Wow take peoples money and dont do crap for em. I wish I could run my business like that and still make $...
Assurant solutions is a joke. I've had my computer fixed 3 times for the same problem. Everytime they say...
What a joke this company is. Buyer beware, don't waste you money here. This company is the biggest rip off corporation I have yet to see. They will gladly sell you a warranty. However they continually refuse to cover anything. What a brilliant scam they have going. Have had thier warranty on a vehicle I purchased 1 year ago. On three seperate occasions I filed a claim. Each and every time they found some way of not covering the repairs. Ill tell you they prosicute individuals for stealing your money. This company should definatly be looked into. They do not offer a serivce thier only goal is to rip off honest consumers.
We purchased a toshiba satellite p105 s6114 laptop about 3 years ago with a 4 year extended warranty covered...
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This agency never sent a single notice of an account in collection, which allowed substantial interest to...
I took out a short-term policy with assurant because they had (on their website) great mental health...
Don't know whether they'll even send
Me a hardcopy of warranty.
I'm pessimistic that extended warranty
Extends past end of mfr warranty,
Because assurant's sales pitch is
That their warranties cover issues
Not covered in mfr warranty (so
Logically they could say that the
Both warranties run during year 1 and
The extended warranty expires after
Year 2 from purchase). Of course
This isn't what salesman actually
Said, and price was far too high
For just residual coverage in yr 1.
Live and learn — don't buy
Extended coverage = duplicate coverage.
Laptop purchased 12 sep 2006 (just over 2 yr ago) from compusa with 2-yr tap so-called "extended warranty". I need new battery. Called [protected] number for tap on compusa.com. Rep told me that he was told to say that 2 years begins with purchase even tho mfr (toshiba) picks up first year. Same problem as mrs. Wells reported 2007.
I asked to have terms of warranty mailed to me. Rep said that his company (assurant) doesn't mail or e-mail and has no copies of warranty. I can write to fed warranty svc (address above) and ask please to get copy of warranty, but no promises. When I press to have an address for "assurant" he finally asked supervisor and was told that corporate address of assurant is same as above, fwsc po box 105689 atlanta ga 30348.
I find this less than honest of assurant, aside from having been lied
To by the saleperson at compusa (edison nj) on 12 sep 2006, who told me that
Tap picks up after mfr warranty expires.
Assurant must have corporate address (not just p.O.) to receive lawsuits;
They just hide this info.