Assurant Solutions Logo

Assurant Solutions

Having problems with Assurant Solutions?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1800 550 2827 (Canada, Kingston, ON)
+1 800 852 2244 (Customer Service)
+1 305 253 2244 (Head Office)
+1 888 901 6377 (Life Claims)
+1 800 432 8612 (Renters Insurance Information)
+1 613 634 9984 (Canada, Kingston, ON)
+1 416 733 3360 (Canada, Toronto)
+49 696 657 580 (Germany)
+54 114 121 8666 (Argentina)
+1 787 250 6470 (Puerto Rico)
11222 Quail Roost Drive
Miami, Florida
United States - 33157
Canada, Kingston, ON
1287 Gardiners Road, Kingston, Ontario K7P 3J6

Canada, Toronto
5000 Yonge Street, Suite 2000, North York, Ontario, Canada M2N 7E9
 
United Kingdom
Westmere Drive, Crewe, Cheshire CW1 6UN

France
45 rue Denis Papin, 13290 Aix en Provence

Germany
Lyoner Strasse 15, Tower B, 7th Floor, D-60528 Franfurt am Main

Italy
Piazzale Luigi Cadorna, 4, 20123, Milan, Italy

Spain
Avenida de Europa, 19, Edif. 2, Pl. 2, Mod. C, 28224 Pozuelo de Alarcón (Madrid), Spain
 
China
Suite 2008, Building A, Ocean International Centre № 56, 4th East Ring (Middle) Road, Chaoyang, District, 100025, Beijing, China
 
Argentina
Ing. Enrique Butty 240 Piso 15, Capital Federal, Buenos Aires, Argentina, C1001AFB
 
Brazil
Alameda Rio Negro, 585, Edificio Demini - 3 andar, Alphaville, 06454-000 - Barueri, Sao Paulo, Brazil
 
Chile
Av Cerro El Plomo 5420-Piso 5, Las Condes, Santiago, Chile
 
Mexico
Av. Insurgentes Sur 2453, Oficina 301, Colonia Tizapan
Delegacion Alvaro Obregon, 01090, Distrito Federal Mexico
 
Puerto Rico
350 Carlos Chardón Avenue, Suite 1101, San Juan, PR. 00918

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Assurant Solutions.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

First Extended Service Corporationdelayed payment

My customer purchased an extended warranty for his motor home in 2007 from a dealer in oregon. The stabilizer jacks on the motorhome stopped working, one had to be repaired and one had to be replaced. The bill came to well over $3000. The claim was started on july 7, 2010 with a phone call explaining the problem. A verbal approval was given to replace and fix the jacks. After the work was completed, we make another phone call to the company to tell them the work was completed and to file a claim. I was told that the work had not been approved and no amount of discussion would bring them to understand that on repairs like this, the amount of the repair is not completely known until all the work was completed. The company then requested verification that the work was completed with a complete list of the parts that were replaced and repaired. After this information was sent (they would not accept a fax) via snail-mail, the claim was questioned again. The problem with the jacks was a complex problem that included the control board as well as the jacks themselves and the time to diagnose, fix, re-diagnose when the first "fix" did not completely resolve the problem, so the diagnose took a lot of time. After 3-months of refusals, delaying, and asking for more information, the "approved" amount was cut by nearly $1000. The final approval was given on the 30th of september, it is now the 2nd of december and we are still waiting for the check. A telephone call today told me that it could take as long as december 27th for the check to be processed.

This is no way to run a business, and want anyone looking at this company for an extended warranty to read this story.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Assurant Specialty Property worst company i've dealt with!

    I had similar experience with other people. I regret so much that I didn't check out the online info before I bought the policy from assurant! I was forced to get rental insurance for an apartment through my son's apartment complex, and I bought the policy via geico. I paid the policy by credit card through geico, but apparently geico passed my credit card info to assurant. I am very upset with geico about this and will change my auto insurance with them because of this. After my son graduated from college and moved out of the apartment in may 2010, it was so difficult to get the policy cancelled. First assurant wants an email to cancell the policy, we cannot cancel the policy over the phone. I don't understand why since we bought the policy over the phone. After that, assurant needed the landlord to fax them the "proof" that my son had moved out of the apartment. I didn't understand that either since we bought the policy and we should be able to cancel the policy anytime for any reason. As the "cancellation process" dragged on, they've automatically charged my credit card for another year (from november 2010 to november 2011)! I was outraged and called them that i've never agreed that they could auto-charge my credit card. But they said that it's company policy that if they have my credit card number on file, then that means they can charge it unless I cancel the policy. I have never agreed to have my credit card on their file and never signed anything like that, but they said they've informed me that my credit card info was on their file... It's their words against mine, and I felt I was held financial hostage by this company. They are not able to produce any signed doc from me to say that I let them charge my credit card. This practice is criminal. I will alos take this to consumer protection.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Assurant Health — fraudulent credit card charges

      I took out a temporary health insurance policy with assurant health for the month of june. I continued being...

      Assurant Solutionsbilling issues

      I again have received an invoice which again shows I owe more that I actually owe.

      1. Invoice date [protected] - shows contract amount $1, 058, 370.95 and a payment due of $88, 180.82 - all this for ge appliances.

      2. Invoice date [protected] - shows contract amount $894.65 which is the correct contract amount and a payment due of $74.54 which was paid.

      3. Invoice date 9-9-10 - shows contract amount $894.65 but a payment due of $223.60 which is incorrect and I spoke with mir at assurant and he advised that I only owed a payment of $74.50 which I paid.

      4. Invoice date 10-9-10 shows contract amount $894.65 with a payment due of $223.60 again which is incorrect. I only owe $74.56.

      I want to know when this company will get their billing issues resolved because my calling them has not resolved the issue!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Assurant Solutionscomputer repair

        I will add my complaint to the other ones on this site!! Assurant solutions is a joke! I have been on the phone with them four different times for at least an hour each time and the ultimate result of this time is nothing! The people I spoke with didn't care about their lack of customer service and I will obviously never get my computer fixed. The first time I called I explained that, through normal wear and tear, my left mouse button was no longer working and that the space bar on the keyboard was broken in all but one spot. They had me send the computer to them. They sent it back unrepaired. They claimed it had liquid damage which they had pictures of and, therefore, the warranty wasn't valid. My computer had not had any liquid spilled on it while it was in my care - the keyboard area was, however, incredibly dirty and sticky when I received it back... Makes you wonder who caused the liquid damage. I will never, ever purchase a computer or any other piece of technology from any company who uses assurant solutions as their "warranty" company.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          First Extended Service Corporationrip off

          I was out of town and had to have my truck towed into a dealership to have repairs made to get back home. I did not have my warranty information on hand and could not get ahold of the dealership where if bought my truck from to get the information. I submitted a claim for reimbursement and was denied due to not having prior approval.. They do not privide any concessions to emergency situations. As I informed them, would you have to call a life insurance company to ask if you could die first. Long story short do not deal with this company as it is a waste of money and time and effort..

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            First Extended Service Corporation — doesn't honor warranty

            I paid for a an extended warranty when I purchased a 2 year old car with 20k miles on it. About 3 years 8...

            Assurant Health — beware

            This company does not send me a bill even though I have not signed a statement saying it is ok not to do so...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            First Extended Service Corporationalternator totally failed/ no reimbursement/no good reason

            The alternator totally failed in mo on trip from tx to il. Had to be replaced. No reimbursement after filing with receipts for repairs and a rent car.. Reason was: no mechanical failure. No chance to discuss etc. A total rip off of the $1684 I paid for the policy. Car was within the terms of the contract and all receipts provided for verification. No chance to discuss via telephone. The failure cost me emergency transportation charges of $663 in addition to $573 for the repairs. The rent car was necessary for me to reach a family funeral and I could not wait for repairs. Incident was within the time and milage of the agreement. Never again will I have an extended service agreement.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Assurant Service Protectionfraud during the sale of contract

              I want everyone to know not to purchase an extended warranty from this company. I purchased two: one for my Kitchenaid dishwasher and one for my Kitchenaid convection oven and microwave combination.

              Both appliances are from the Superba collection and they both have springs broken in their hinge system which causes the doors to slam open, rather than gradually open. When I purchased the service contracts over the phone, the salesperson said there were no exclusions.

              When the contracts arrived, I filed them away because there is a 60 day waiting period.

              Apparently, in the written contract, hinges are specifically excluded, although when I read paragraph 14, I can not find that anywhere.

              The company refuses to admit their fraud when selling me the contracts and has only refunded a prorated amount.

              Here is the kicker- they sent someone out to fix the hinges and then cancelled my contracts. Apparently one department doesn't know what the other department is doing.

              Anyway, don't buy from them - there is no way to tell what you are really buying.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Signal Insurance/assurant Solutions — phone insurance

                On jan, 18 2010 I filed a claim with signal insurance, I had dropped my htc touch pro off a roof while...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Assurant Solutionscircuit city protection plan

                Assurant solutions does not stand behind the warranty from circuit city like they claim to do on the website. I have a 50"plasma tv that has a"match head"size red dot in the center of it. They sent a repair tech out. Tech said panel needs to be replaced. Panel was not available anymore. They said if they could repair it they would replace it. After no call backs from them I called to see what was going on. They told me that a match head size red dot in the center my tv does not constitute a deffect and that a burnt out pixel is within the"manufacturers normal specs"... What the hell?$200 for a protection plan for nothing.. I have never seen a tv in the store that advertises"hey buy this one its has an annoying red dot in the center"they just give you the run around and transfer your from person to person, dept. To dept. And asked about a refund, they give you a p.O. Box # in the middle of nowhere and tell you to write a letter... Wow take peoples money and dont do crap for em. I wish I could run my business like that and still make $...

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  • Ar
                    Armando PPL Dec 10, 2009

                    Hi degees909,

                    My name is Armando Calvo I am involved with a company Called Pre-paid legal Services we deal with situations like yours and various others all the time. So trust i know exactly what your going through samething happened to me with a company not to long ago for a laptop the company would not honor the warranty that they were supposed to honor however through prepaid legal my Attorneys sent a letter on my behalf and shortly after the Company called me to come pick up my new Hp laptop at a store location nearest my home. This happens to alot of people all the time where stores do not honor their warranties and try to bulley the consumer around trying to make them decide to give up and bite the bullet or sweep it under the rug simply because most people do not know their rights. Theres a saying that goes if you do not know your rights, you dont have any. Take it from me you writing a letter is just going to go in the same pile with everyone elses at least with Pre-Paid Legal the playing field is leveled. Justice for all
                    Looking for Help or Advise
                    Armando J. Calvo
                    www.prepaidlegal.com/hub/ajcalvo
                    [protected]@gmail.com

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Assurant Solutions — terrible customer service

                  Assurant solutions is a joke. I've had my computer fixed 3 times for the same problem. Everytime they say...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  First Extended Service Corporationscam alert

                  What a joke this company is. Buyer beware, don't waste you money here. This company is the biggest rip off corporation I have yet to see. They will gladly sell you a warranty. However they continually refuse to cover anything. What a brilliant scam they have going. Have had thier warranty on a vehicle I purchased 1 year ago. On three seperate occasions I filed a claim. Each and every time they found some way of not covering the repairs. Ill tell you they prosicute individuals for stealing your money. This company should definatly be looked into. They do not offer a serivce thier only goal is to rip off honest consumers.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Assurance Solutions — inferior service

                    We purchased a toshiba satellite p105 s6114 laptop about 3 years ago with a 4 year extended warranty covered...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Assurantphishing

                    Received a phishing attempt from [[protected]@newnetget.com]
                    From: assurant
                    To: [protected]@bellsouth.net
                    Subject of email was: health care you need for less vip member, your free quote is attached, and has an attachment.
                    In body:
                    Health care can be extremely costly.
                    We would like to help, please review our attached quote.
                    Best regards,
                    Your local insurance representative

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Assurant Solutions — awful experience

                      On september 23, 2006, we purchased a gateway laptop computer from circuit city along with an extended...

                      IQ Data International / RentCollect — harassment

                      This agency never sent a single notice of an account in collection, which allowed substantial interest to...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Assurant Health — fraudsters and cheaters

                      I took out a short-term policy with assurant because they had (on their website) great mental health...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Assurantassurant wont reveal terms of compusa extended warranty

                      Don't know whether they'll even send

                      Me a hardcopy of warranty.

                      I'm pessimistic that extended warranty

                      Extends past end of mfr warranty,

                      Because assurant's sales pitch is

                      That their warranties cover issues

                      Not covered in mfr warranty (so

                      Logically they could say that the

                      Both warranties run during year 1 and

                      The extended warranty expires after

                      Year 2 from purchase). Of course

                      This isn't what salesman actually

                      Said, and price was far too high

                      For just residual coverage in yr 1.

                      Live and learn — don't buy

                      Extended coverage = duplicate coverage.


                      Laptop purchased 12 sep 2006 (just over 2 yr ago) from compusa with 2-yr tap so-called "extended warranty". I need new battery. Called [protected] number for tap on compusa.com. Rep told me that he was told to say that 2 years begins with purchase even tho mfr (toshiba) picks up first year. Same problem as mrs. Wells reported 2007.

                      I asked to have terms of warranty mailed to me. Rep said that his company (assurant) doesn't mail or e-mail and has no copies of warranty. I can write to fed warranty svc (address above) and ask please to get copy of warranty, but no promises. When I press to have an address for "assurant" he finally asked supervisor and was told that corporate address of assurant is same as above, fwsc po box 105689 atlanta ga 30348.

                      I find this less than honest of assurant, aside from having been lied

                      To by the saleperson at compusa (edison nj) on 12 sep 2006, who told me that

                      Tap picks up after mfr warranty expires.

                      Assurant must have corporate address (not just p.O.) to receive lawsuits;

                      They just hide this info.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • No
                          NO name Feb 22, 2009

                          I am having same problem with Assurant and CompUSA's extended warranty. Total scam. You have to repeatedly call customer service and wear-them-down to get service. I spent an entire Saturday afternoon calling and calling until I got a Rep. that would help me. Here here is a current list of officers and directors:

                          Principal Address
                          ONE CHASE MANHATTAN PLAZA
                          41ST FLOOR
                          NEW YORK NY 10005
                          Mailing Address
                          ONE CHASE MANHATTAN PLAZA
                          41ST FLOOR
                          NEW YORK NY 10005
                          Registered Agent Name & Address
                          CORPORATION SERVICE COMPANY
                          1201 HAYS STREET
                          TALLAHASSEE FL [protected] US
                          Officer/Director Detail
                          Name & Address
                          Title PD
                          POLLOCK, ROBERT B
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005
                          Title CFO
                          CAMACHO, P. BRUCE
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005
                          Title EV
                          SCHWARTZ, BART
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005
                          Title EV
                          SILVESTER, LESLEY
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005
                          Title S
                          SCHWARTZ, BART
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005
                          Title T
                          PAGANO, CHRISTOPHER J
                          ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
                          NEW YORK NY 10005

                          0 Votes
                        • Es
                          esaron Sep 08, 2009

                          first off we bought a 4 year extended warranty through nebraska furniture mart (really only 3 years).
                          then the tv broke and we had to have it repaired, the assurant company LOST OUR FILE!
                          So we had to spend $5 to have it faxed over to them via fedex/kinkos and wait 2 weeks for them to update their system.
                          2 weeks later they said they would have a local repair center come out and pick up the tv for repair (what happened to the IN HOME they offered on the contract?).
                          First they tried fixing the settings, nothing worked. They tried changing out a part, didn't work.
                          Then they finally found the problem and ordered the part from toshiba, it came in defective.
                          They ordered ANOTHER part, which also came in defective, we're running on 60 days now without a tv, and the warranty company fights for another week trying to say that they cannot give us anything as long as toshiba keeps shipping the parts (what happened to the 3rd repair on same problem instant payout in the contract?).
                          Finally we get them to settle and send us out the credit/check. To our surprise it's in the amount of $560! (we paid $700 for the tv).
                          We argue with them for another week about the fact they're not giving what was stated in their contract, every rep said "you get what we give you".
                          After all this time were were very tired of dealing with them and settled for the $560.
                          Now 3 weeks later we call and are told it's being sent by check, but has not been mailed yet (3 weeks no mailing?).
                          We call back and another rep says it's being issued as a store credit and we aren't getting a mailed check (what the hell?).
                          we call back several more times, some of the reps even tell us we cancelled the check and opted for in store credit so we have to wait 48 business hours for the check to be cancelled and it to be sent to the store.
                          after the 48 business hours we call back and they say THEY'RE SENDING A CHECK.

                          At this point we're thinking of going to the news and telling our story to see if we can get our legal fees paid for when we take them to court.

                          DO NOT BUY EXTENDED WARRANTY'S THROUGH NEBRASKA FURNITURE MART OR ANYTHING THAT SAYS "ASSURANT"

                          0 Votes
                        • Co
                          Consumer00 Oct 14, 2009

                          Hilda,

                          Directly quoting you, "Assurant's sales pitch is that their warranties cover issues not covered in mfr warranty".

                          Unfortunately, Assurant doesn't have a "sales pitch" at the point of sale, only because there are no associates that sell the warranties at the store. If it was an associate that works for CompUSA stating that, then his/her statement is null only because the contract is the actual Terms & Conditions and not something said verbally.

                          Im assuming you're another ignorant consumer, who used the pamphlet (Terms & Conditions) as a coaster for your soda at home. I suggest that you try and find the pamphlet in the garbage, and actually read it. If you have problems understanding the language/verbage, then you should consult a 4th grade English teacher.

                          0 Votes
                        • Hu
                          huggy1 Dec 31, 2010

                          wind blue sideing of side of house and discoverd there was dryrot damage. assurany adtuster said they could help with replscing siding but not the damage due to dry rot that ny home oweners pooice didn't cover unfor seen damages.

                          0 Votes
                        • Ll
                          llarrabee Aug 09, 2011

                          i BOUGHT A MOTRCYCLE, AND THE EXTENDED WARRENTY, AND I HAVE BEEN TRYINY TO GET HOLD OF THE RIGHT DEPARTMENT TO MAKE A CLAIM, OR TO GET IT GOING BUT THEY CANNOT PUT ME THROUGH TO THE RIGHT NUMBER, OR DIVISION TO TO THIS

                          0 Votes

                        IN THE NEWS

                        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                        A consumer site aimed at exposing unethical companies and business practices.
                        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                        You'll definitely get some directions on how customer service can best solve your problem.