India Yamaha Motor review: Negligent handling, poor communication, caused/worsened damage, held vehicle with out resolution

To
Customer Relations – Yamaha Motor India

Dear Sir/Madam,

I am writing to formally escalate a serious service issue faced at your authorized service center Peringhat Motors, Aluva, Kerala.involving my Yamaha YZF-R15S (Model 3, Registered 2016).

Vehicle details
• Model: Yamaha YZF-R15S (Model 3)
• Registration Year: 2016
• Odometer: ~55,000+ km
• Job Card No.: 5938
• Service Center: Peringhat Motors, Aluva, Kerala

Chronology of Events

1. On 03 November 2025, before 2day riding few kilometres bikes engine get heated and fan running continuously next day warning light visible on 2 nd day I brought my motorcycle to Peringhat Motors alva due to engine overheating, radiator fan running continuously, and warning light illumination, requesting inspection of the cooling system as the primary concern.

2. Despite repeated visits, no written diagnosis was provided for weeks. On 22 November 2025, I personally observed that the engine head, cylinder, and piston were dismantled without any written authorization or confirmation of spare-part availability.

3. On the same date (22/11/2025), I paid total amount of 8000 rupees on November as advance, supported by official receipt. A rough estimate was handwritten and pinned to the job card. At this stage, no damage to the water pump case was reported or recorded.

4. In January 2026, I was informed verbally that the coolant water pump case is broken and needs replacement. This critical issue was never documented earlier in the job card or estimates.

5. The servicing technician verbally admitted that while removing a jammed water seal using a screwdriver, an existing minor crack expanded due to applied pressure, causing the failure. This indicates service-induced damage.

6. Subsequently, I was informed verbally that the coolant pump case is “discontinued” and no solution is available. No written confirmation, Yamaha circular, or supersession note has been provided till date.

Issues Requiring Yamaha’s Intervention

• Unauthorized dismantling without spare availability confirmation
• Service-induced damage admitted verbally by technician
• Failure to document findings officially
• Prolonged delay (Nov 2025 – Feb 2026)
• No alternative solution for discontinued part
• Mental stress, financial loss, and loss of mobility time

Requested Resolution

I respectfully request Yamaha Motor India to:

1. Provide a replacement coolant pump case (new / superseded / compatible)
OR
2. Approve repair or alternative engineering solution at Yamaha’s cost
OR
3. Direct the dealer to reassemble the motorcycle safely, refund advance, and compensate for service negligence

I have preserved job cards, receipts, photographs, and estimates and am prepared to submit them upon request.

I request a written response within 7 working days.

Thank you for your attention.

Sincerely,
Anson