Indane / Indian Oil Corporation review: very poor service! 73

i dev karan gupta my gas cylinder is leaking. my consumer no. 19740.

Dear Sir/Madam,
your company women's are irresponsible in their work. they are not treating consumers in a proper manner. kindly take saioer action on that ladies.
We are consumers of Indane cooking gas for last 25years. The cylinder delivery boys are very strict in commission on each delivery.
Approx. Rs.25/Cylinder, they expect every delivery. Otherwise they are using very abusing words. This is ongoing story. If we don't pay them the commission, next time they are delaying the delivery.
1. Using un parliamentary words against customers
2. charging more then MRP.
3. supplying date expired cylinders.
Please Kindly Take savior Action Against them.
Please do needful and resolve it.
Agency Name: Srinivasa gas agency - Indane,
Thiruninravur,
Chennai - 602024
Ph: 044-[protected], [protected]
Thanks & Regards

I completely agree with complaints against Kalpana Indane gas agency,
They never pick up the phone. I have nearly 6 nos of them. But they never respond to them.
Every time i am going personally to book the gas. All time i see people shouting on them. Still they have not improved. If they attend the call and book it over phone, 80% of the crowd will be reduced over there.

Yes Shringeri Gas Agency delivery is very poor and they delivery take more than a month there Phone lines are continuously busy

Yes Shringeri Gas Agency delivery is very poor and they delivery take more than a month there Phone lines are continuously busy

Mrinal Ghosh

It is very hectic to book one cylinder and get filled cylinder. The delivery boys are taking 20 to 25 rupees extra on the bill, even though
they are not delivering it properly, . If we want to contact the agency people, we have to go there personally apply leave to work. I think that
only this agency giving more and maximum trouble to the customers.

I too agree the complaints against kalpanna indane gas agency.Its very difficult to get the telephone connection.Even if they pick the line they are not talking properly.Kindly request to the concern person take the proper action against this kalpanna immediatly

Sadhasivam.G

VERY VERY WORST SERVICE WE HAVE EVER SEEN. DO NOT REGISTER WITH THIS WORST COMPANY. THIS COMPANY SHOULD BE CLOSED AND LEGAL ACTION SHOULD BE TAKEN AGAINST THIS COMPANY. LANDLINE NOS. PRODUCED BY THEM ARE BUSY EVERY TIME AND WE COULD NOT BOOK THE CYLINDER. THE CONCERN PERSON OF THIS AGENCY SHOULD BE TAKEN TO TASK AND HE SHOULD BE HANDED OVER TO CONSUMER COURT AT THE EARLIEST.

This is the worst gas agency which anyone could see in their life span. Ironically, if we call Indane area office seeking help, those buggers are much more worst than these people on [protected], [protected], they seem to protect these people saying excuses that kalpana has 50000 customers and they need to respond all the customer calls in 5 landline phones! So there is a nexus between IOCL employees and kalpana gas and these buggers sell the cylinders outside for a huge price making the customers suffer and run piller and post..worst people you could ever see in this world. if we book on the website through they are saying that it does not work. This is the fate of IOCL customers and corruption at the extent of sky. I would try to give this back and take a HPCL connection which is the best service across in India. They never pick the phones and they keep the phones off hook when I personally visited for checking.

hai even i agree to everyone but when i visited there showroom i got to know bout the new ivrs booking that is you can book 24/7 on this computerised phone booking systems and it actually works i tried the numbers are

080 [protected]
080 [protected]
and also you can book online on
www.tomogas.com.iocl

Really horible, trying to book from alst 2 days, but no... my line is not connected so far. And they take very very long period to deliver the cylider too. Very very poor service. Kinldy take some action on them.

Oops...horrible...trying from Morning to book gas cylender. All the lines are alwasy says busy try after some time. I really agree with it. It is realy pain... Can some concerned authority take action?. If there are so many customers why can't they open one more agency to handle it?.

yes its completely true... its worst n very very bad

I completely agree with the complaints against Kalpana Indane gas agency,
They never pick up the phone & they never respond to the customers. Horrible service and customer support. We have never faced such irresponsible staff in any category of service
why dont the concerned authority take some action against such irresponsible service providers ?

There are most of the Indane gas agency except few having same attitude towards the customer, once they get distributorship licences, they think themselves something great. I think Indane official should published the Email ID & contact Number in the city area, so that they can be immediately contacted and informed the matter for immediate action.

Uday Kumar das
[protected]

Yes, i agree too i have been trying from 15 Days to reach them by Phone but No response :( why dont the concerned authority take some action against such irresponsible service providers ?

Can we write a note to the consumer court?

Very horrible service, Indian gas has to withdraw the agency licence from them, for booking the gas is very furstrating with this agency.

Horrible service and customer support. We have never faced such irresponsible staff in any category of service. In addition they have 12 lines everything muted so that no one hears the ring nor pick up. They pick up the line only when they feel like talking.

When you personally meet them and make your booking also they never supply the cylinder as promised. I wish i could do something to someone responsible to take serious action against the staff

my consumer no 20982 in Pattamal Gas Agency, Tambaram. They told the supply was made on 24/10/08. But till today i am not getting

I booked a gas cylinder for refilling on 22nd October 2008. I directly went to the Kalpana gas agency (Indane distributor) at Vijayanagar, Bangalore. My consumer no is:83742
kalpana indian gas agency
indane star distributors.
the staff people were not responding to any customer
they telling that till 45- days they wont give the cylinder if you want complaint about us you can telling to costumer.& i have called
Christina Samuel
Indane Area Office
Bangalore
Ph Nos, [protected] / [protected]
this people also not lift the phone scene from 3 days what should i do .please let me know my address
karunakar
#4, 9th k main vijaynagra bangalore 560040
ph :-[protected], [protected]

It is true always the Kalpana Gas phone numbers are engaged and there will be no response from them nor they receive calls from the consumenrs.
further the backlogs are becoming very high and I got to under stand that they are not getting gas from the plant according to their demands to full fill its consumers in view of this always they keep the phone in engage. once the booking is made they need to supply gas cylinders to its consumers if otherwise consumers will shout and fight with them in these circumstances the kalpana will keep in engage.
Here the rectification is required by the Indane it self when you are not supplying required to the agency naturally the agency dose have any option harassing the consumers as you are harassing. In view of this you need to full fill the demands of the agency when this is not possible from you you need to transfer to other LPG company like Bharath, HP and etc.

Below are the new #s added to Kalpana Gas Agency -

[protected]
[protected]
[protected]
[protected]

If you still see a problem, shoot complaints the below contact -

Christina Samuel
Indane Area Office
Bangalore
Ph Nos, [protected] / [protected]

-Sai

I have booked my Indane Gas cylinder on 13-05-08 on BANAJARA GAS SERVICES in Yousufguda, Hyderabad. but till date it is not delivered i am facing a lots of probelem, The Gas Agency is released my gas in before 7 days but the delivery boy (Naresh-[protected]) not submit my gas before 15 days. it is not first time. I have faced so many problems from last 6 months. He telling it will come today and tommarow but nothing happaning. And Gas receipt is not submitted to me from last 6 months. Please Solve my problem.
My customer no. is 40129 (D.Basavaiah)

i stay at ijipura since last one year. i want to register indane gas on my name as soon as possible. please let me know the local contact information of indane gas agency. reply me at my email address asinkg49@yahoo.com
regards.
asin k ghosh.

This is to inform you that Indane has services in Faridabad (Rainbow Gas Service) is in doldrums and is not giving proper services to the customers.It is an ongoing issue for years. They do not book the cylinder in time. They do not pick up the phone and in case if they pick up the phone the lady over there is very rude and harsh. she does not seem the understand the importance of one's problem.
The Area Manager Mr. Maurya is not cooperative and he does not take care of the issues at all. he does not pick up his phone even.

Sometimes the GAS Agency gives less GAS and does not weigh the cylinder and the cooking gas is finished before 15 days.

My consumer number is R-14049 Springfield Faridabad.I do not have a cylinder and if necessary action could be taken to send a gas cylinder to me would be appreciated.

I would appreciate if this issue is taken care of as soon as possible.

I strongly agree... could any one tell me if we could take any legal action against the agency. I can not go to another distributor either since this is the only agency which services Sunkadakatte, Bangalore.

hi guys this manju, kalpana gas agency is very bad compairing to other gas agencies.we don't get them and getting messages as busy or engaged sound everytime. Also the staff and the managers are very rude in their behaviour.so guys better dial up to this mobile no.[protected]-mr jaganatha then u can book the cylinder.

Best regards

MANJUNATH

I fully agree with Nandini Doijode Satyanarayana who had written the complaint.

I was about to make a complaint in the same way and I have seen exactly the same complaint which I had in my mind.

Kalpana Gas Agency also do not deliver the cylinder until we put extreme pressure. When enquired they stated that they have more than 40000 customers and it is not possible for them to respond to every enquiry. Also the staff and the managers are very rude in their behaviour. I am actively considering to tranfer my account to another friendly agency.

Sreekumar, Skyline City, Chandra Layout, Vijayanagar, Bangalore

I opened this website and got their mobile number and informed the same.I informed him to book.I wanted to book by dialing 1260 but in my consumer no 35472A dialing a from the telephone is difficult. I request you to change the number consisting numerals only to enable me to book by dialing 1260 which is the best and trying their telephone can be avoided.

Its true. Even we face the same problemeverytime. We stay a bit far from that area. Its difficult to come there and book. These people are really hopeless people. Really need to do something for the same. I'll see whether i can get Indane Gas Company's number and if i get I'll complain today itself.

We Prashanth Nagar Area People accept this completely. We all are planning to place a complaint in the Local News Paper and to the Main Indane Gas Company itself.

Whenever we try to contact them over phone for gas cylinder requirement/books, we don't get them and getting messages as busy or engaged sound everytime. It was noticed on personal visit that the receiver kept outside. Personally we need to book and finds it very difficult.

Yes i completely agree, I try at least 100 days a time to reach them but it never works and its always busy...