The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Tobacco Australia — parker and simpson blue 25's
resolved to the customer's satisfaction
Hi my name is Renee Richards and I have been purchasing Parker and Simpson blue 25's for about 3-4 months now, I enjoy the cigarette, they are great prices and with both myself and my partner smoking it works well with financial needs. I purchased 8 packets of these smokes from Woolworths in Parramatta spending $207 and in every packet I opened there was smokes that couldn't be lit or smoked due to the paper around the filter not being correctly placed. I have added a few photo's to prove this. We had to pull the cigarette apart and roll it into a Rollie cigarette. If we wanted to smoke rollies I would buy tobacco. I am annoyed that this has come about as we spend so much money each week on cigarettes and we have to make our own cigarette out of your tailor made products.
I would be forever grateful if I could be reimbursed for this stuff up of your products.
My contact details and information is listed below.
Renee Richards
39 Paris Parade, Katoomba NSW 2780
[protected]
[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. As we have attempted to contact you using the number provided, we invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.