The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Tobacco Australia — bark in champion ruby 25 gram pouch
resolved to the customer's satisfaction
I have been a long time buyer of champion ruby as I enjoy it very much and it's my tobacco of choice. Recently I have had a few pouches where I have found white ox bark in it and I've axcepted it but this time the bark is far too big and blatantly un-smokeable. I would like to know if there is any chance that Your company would be able to do anything to ratify this issue as I am un happy with the quality of your product lately
The complaint has been investigated and resolved to the customer's satisfaction.
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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.