Imperial Tobacco Australia
reviews and complaints

Bought my packet of champion ruby tabacco 25 gram 26/04/2022 at Nanango Qld 4615, at the local IGA. I am not happy with the quality of the tobacco, as it has a complete different taste also I have noticed the colour of the tobacco is lighter and weaker. I have been a loyal customer of champion ruby for over 18 years now. I would like a full refund of $58.95 or a packet of quality champion ruby. The last 3 packets I have bought from the local IGA in Nanango Qld 4615, I have not been happy with the quality.

Hi I brought a 25g of JPS RED POUCHE at Woolworths INALA 4077 on Thursday the 21st of April 2022 at 4.20pm when I open the plastic cover and open the sticky tape the side of the packet opened up a lot of my tabacco fell out it looks like the seal wasn't healed properly .

I've been smoking Champion Ruby for years, and I've never had a pouch that is a zip lock pouch similar to what inferior tobaccos as JPS are in. Upon opening the pouch its clear it's a different tobacco to Champion Ruby. The tobacco is not champion ruby, although the packaging states as such. It smells, tastes and looks like a Rothman or Riverstone tobacco.

I look forward to my new Champion Ruby every week and have been left rather disappointed with what is obviously not champion ruby.

Purchased a 25 gram of jps blue from marion bay convienient store on 17/4/2022 . Opened it to find it very dry and full of sticks and seeds. Quality burnt very quickly and causing burning to lips and fingers. Disapointed as only half the pouch was smokable and costing $61 .

Today I found two big black nugget looking things in my tobacco not able to roll into a cigarette and not able to smoke. I found one then threw it into the garden but then I found another and thought I might let you know. Found today 18/04/2022

Bought the 25 gram pouch of tobacco for $61 aus dollars . Opened it up and was very dry and full of sticks and seeds . It smoked very quickly and burnt my lips and fingers . Very poor quality and taste very unsatisfying.

Brought pouch from service station on the 11/4/2022 Monday night about 7 pm ish. I purchased it on card so have proof of purchase in Strathfield and it was as stale as anything. It was dry and rough

I have been smoking a packet of 20's as above, I dismantled a cigarette to utilise the tobacco inside the tailor cigarette and there was, is a piece of black plastic, which looked the same as a piece of roughly cut hard long strip piece of tobacco, but on closer inspection this piece inside the cigarette is not tobacco but something like plastic, almost like a small piece of electrical tape looking like piece of plastic. On one side it looks like it has tobacco stuck onto it and looks brown but th other side is shiny and black. It definitely does not look like tobacco. I have kept th remains of the cigarette casing and this piece of tobacco for reference if required. I would appreciate a new packet/ or carton preferably for the inconvenience and also risk of inhaling what I assume is a piece of plastic found within a parker simspon blue cigarette.

Cigarettes purchased today Wed 13th April, at regular retailer ( Lucky 7 grocery, Brooklands shopping center Glenbrook/blaxland NSW, Australia. A tear was in a cigarette rendering it unsmokeable. The outside packaging was in no way damaged so obviously an issue in production. For the money I pay I expect ALL of the product to be smoke able.

I buy regularly and find there is a lot of long stems and bark in the pouch .. I like the tobacco but the weight of the stems and bark material is significant and costly when paying over $100 for a 50g pouch

2nd last pack was too severely dry, packet just bought way too many uncut pieces of tobacco which are unable to be rolled. Brought from Coles Central market Adelaide

31/03/2022 approximately 7pm I found a chunk of black tar/resin stuff in my tobacco, it’s a brand new pouch and I have had similar smaller chunks in previous pouches.

It’s around the size of a large pea and I don’t know what it is so cannot smoke it and am concerned about what else is in the rest of the tobacco

I purchased a packet of Parker & Simpson Ciggarettes from an Apco Service Station last night. After smoking 4 smokes it was the 5th ciggy I had pulled out of the packet placed it I my lips it was then I noticed hang on this cig looks empty once I looked closer yes I was right. The tobacco had somehow emptied its self out and into the bottom of the Packet. This brand I changed too due to fullfillment at the end of the ciggy.

Kind Regards

Lyndon Tetley

Your tobacco is now under investigation. What happened to the natural dry tobacco you once sold. Who [censored]in paid you loser [censored] to put that chemical [censored] in and seal the pouch? Well, corrupt worms? What's the story you greedy sub-humans? It's [censored]in simple. Put cancer causing [censored] in sealed tobacco so your customers get cancer. I'm allergic to that chemical you stupid [censored]s. Now you all die of curses. Suck it up.

I have been buying jps gold tobacco for a long time now and I do not like the new zip lock bags as the bag is too small to loosen the tobacco in.

I mentioned it to my shop keeper and they have had a lot of complaints.

Shop keeper told the rep and he suggested making a complaint and if you get enough you may consider changing back to previous bags.

I bought a pouch yesterday from my local BP Smokemart on Parry Avenue in Bull Creek, perth, WA, where I always buy my tobacco. The tobacco is extremely dry and stale as if it is very very old. It is consequently hard to roll and tastes stale and burnt. I have been smoking this product for many years and know it should not look, feel or taste this way.

I I am complaining about the last two couple of packets of JPS 40s that I have brought in from the tobacconist as they have damaged filters and would like to be reimbursed for them thank you Coles Marsden I never thought I'd need a receipt as I never needed one for years

The last 5 longbeach pouches I have bought have each weighed only 23g instead of the 25g it is supposed to contain, where is my missing tobacco? Serial number on latest pouch is [protected]

To whom it may concern I wish to complain about the quality of your product lately. I have smoked tobacco for 40 years now and although I do realise that all tobacco is not perfect and you always seem to have to throw away the odd bit of stem or clump this latest find is too much. Finding these 2 large pieces of (I don’t know what) stuff is too much.