CB Smoking and Tobacco Imperial Tobacco Australia Riverstone premium rum blend

Imperial Tobacco Australia review: Riverstone premium rum blend

Rossco89$ of Tasmania, AU

Apr 22, 2022 11:17 pm EDT

Verified customer

Resolved

Replied

My pouch has a large trace, off what looks like to me rodent scat. not happy at all my partner and my self wish to not smoke it for the reason of hygiene. I would like to know https://drive.google.com/file/d/12sYmHXRC998xgUBC6uSErMCcpI9fvK1W/view?usp=drivesdk it is 23/4/2022 13:00

Desired outcome: Replaced at your full cost shots not cheap anymore

Imperial Tobacco Australia response

Apr 25, 2022 11:55 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre, to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately. Please contact us on our telephone number, which is located on the bottom fold of the pouch in white print and quote ticket number 884450131.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.