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Imperial Tobacco Australia

Imperial Tobacco Australia review: Horizon blue 25g

K
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11:43 pm EDT
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so iv been smoking horizon blue since 2020 . and on Sunday the 19th of may around 6pm, my partner went to the closest tobacconist that was opened (logan vape and tobacoo) ,as I was running low on tobacco. anyways I didn't open the smokes till Monday morning and the tobacco was so dry! it was dry like the quality of jbs tobacco that is how dry it was. so around 2pm 20th of may, I went back to the same tobacconist hoping they'd give me a refund or another packet but they couldn't because I had opened the smokes, I told the guy to feel the tobacco because it was so dry and that i hadnt smoked them because i refuse to. he said to come back at 5pm when the manager would be there and to let the manager know. I could not go back at 5pm because my partner had the car at that time for work. so because I couldn't get a refund at 2pm when I went in, I decided to just buy another packet because I was not going to be smoking this dry pack of tobacco. anyways this was a mistake buying another pack of horizon blue from this tobacconist for the 2nd time! because the tobacco was so dry again! so for the past 4days I have been trying to get in contact with imperial tobacco, but they either can't hear me, they answer the phone and then hang up, or my call just doesn't get through! which is really frustrating! iv spent $110 on dry tobacco that is harsh, I can't even finish a full smoke without needing a drink & coughing up phlegm! I'm not sure if its just this batch of tobacco that this store is selling or not but i am actually really disappointed . tobacco isn't cheap and this is not the quality of tobacco that I paid for! I won't be supplying a photo of the dry tobacco because I'm not sure how you can prove that it is really dry from a photo? but I will supply screenshots of the many attempts to contact imperial tobacco . also I don't think that alot of people know that they can actually complain about the quality of their tobacco. I came across this complaints board by accident. so im hoping something actually gets resolved. thankyou!

Desired outcome: I would like a refund or some sort of compensation

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Jun 02, 2024 7:35 pm EDT
Imperial Tobacco Australia customer support contacts
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121 Winterstoke Road, Bristol, BS32LL, AU

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Hi Kim,

At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. Please contact us on the below phone number | email to further assist you with your enquiry.

Kind regards,

Consumer Support | Imperial Brands Australasia

p: 1800 677 953 e: ConsumerSupportIBA@impbrands.com
Jun 03, 2024 12:01 am EDT
Imperial Tobacco Australia customer support contacts
Phone numbers
Address

121 Winterstoke Road, Bristol, BS32LL, AU

File a complaint Write a review
Hi Kim,

At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. Please contact us on the below phone number | email to further assist you with your enquiry.

Kind regards,

Consumer Support | Imperial Brands Australasia

p: 1800 677 953 e: ConsumerSupportIBA@impbrands.com
Jun 03, 2024 12:04 am EDT
Imperial Tobacco Australia customer support contacts
Phone numbers
Address

121 Winterstoke Road, Bristol, BS32LL, AU

File a complaint Write a review
Hi Kim,

At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. Please contact us on the below phone number or email to further assist you with your enquiry.

Kind regards,

Consumer Support | Imperial Brands Australasia

p: 1800 677 953 e: ConsumerSupportIBA@impbrands.com
Resolved

This complaint has been resolved automatically due to user's inactivity.

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  1. Imperial Tobacco Australia Contacts

  2. Imperial Tobacco Australia phone numbers
    1800 677 953
    1800 677 953
    Click up if you have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 19 19 users reported that they have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number Click down if you have unsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 17 17 users reported that they have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number
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    121 Winterstoke Road, Bristol, BS32LL, Australia
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