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ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
India - 400051

Complaints & Reviews

Resolved icici mobile number update

Hi, I would like to bring to your kind attension about the pathetic operations at ICICI Bank. I have an...

false practicess and mental harassment

I had secured a loan of about 1 Lakh in 2008 and paid back in total about 1lakh 42 thousand against loan and interest. Now in Jan 2013 ICICI bank alleges that there were bounce charges accrued for a pending installment for last several years and harasses my relatives for payment of the bounce charges and pending amount of about another 30, 000. The payment is being cleared out now because I do not want to get into any more mental agony. But I would like to fight till the end to Sue and file a law suit against ICICI bank with the help of a Government agency to pull all the records from last several years where ICICI bank has been collecting those several 100s of criers fo rupees though these illegitimate and tricking practices of over draft fees or bouncing charges. I would like to bring justice to all those who are victims of thisractice from ICICI. I seek help of a right consumer protection agency to take this forward. Please help.

possible fraud and mental haraasment in opening of nre account

I applied for a NRE account in October. The officer who coordinated told me to send all the documents by scan so that it can be verified.
After his satisfaction, I agreed to send the documents and a cheque of 250 by post. The same was sent by me from my residence in Brussels and received in Mumbai office.
For address proof I had provided the rental agreement and rental receipts. I had also provided a copy of my resident card in Brussels which is the visa. However it was due to expire.
I had sent a bank cheque of 250 Euros from my bank account in Brussels, Belgium.

I was later told that the rental agreement and the resident card are not proper. I had got the renewed resident card by then so I sent it by scan to them.
But the officer insisted that the documents are not proper. As I had no other choice I requested to cancel my application and send my documents and the cheque of 250 Euros to me.

Upon my request I got an email stating the same things that my application is pending due to the invalidity of the above said documents. I again requested them to return my documents and
cheque and cancel my application. As a response I got the same email.
Frustrated I called the NRI customer care but they told me that they can not do anything and asked me to send an email.

I have been stuck in an infinite loop since them. I send the mail to cancel my application and send my documents and cheque to me and I get an email that my applicaiton is pending due to
invalidity of my documents. I clearly see that the mail has been sent by an officer and are not automated but I wonder if they read my mails.
I call customer care only to be told that they can not do anything and I have to send a mail.

It has been more than a month that I requested cancellation of my application and return of my cheque. I clearly see that amount of 250 Euros has been deducted from my BELGIAN account.
It has been causing mental harassment to me and resulting in loss of time and mental peace.

not closing nre account

I have been banking with ICICI bank since 2001, having my NRE Account ( [protected] ), NRO ( [protected] ).

In the year 2009, when I approached ICICI Bank for opening DEMAT ACCOUNT, I was suggested to open SB Account, instead of linking DEMAT Account with NRE/NRO. The bank also took me the Voter ID, as the proof of residency, as my Passport copy was being used against NRO.

I had NRE FD and RD, along with few MUTUAL FUND investments.

I reported this to ICICI Bank BUND GARDEN branch (Pune) and requested for the change of bank account numbers for these Mutual Funds, and accordingly to close my NRE Account.

Though they have closed my FD and RD on the 31 October 2012, my NRE Account is still not closed.

I have been constantly following up with various bank personnel. Sending SMS, Sending Emails, and seeking desperate help to get my Mutual Fund account numbers changed and also get my NRE account closed.

Despite of my several follow-ups and reminders, its been months. But I dont see any action happening from ICICI Bank.

I reminded/followed up with Ms.Sneha Mutot (Bund Garden Branch), Ms.Asavari Patankar (Bund Garden Branch) - On several occasions. But they neither have will nor any Accountability.

Then I wrote to Customer Care, Marking Mrs.Chanda Kochar. Sadly - I dont see any difference as well.

Despite of me following up with ICICI Bank several times, and see no action from ICICI Bank, I will opt to close the below services;

1. Closure of my Banking with ICICI Bank (Includes my Salary Account).
2. Closure of my Bank Loacker
3. Closure of my DEMAT Account with ICICI Bank
4. Closure of my CREDIT CARD with ICICI Bank
5. Closure of all my Investments with ICICI Bank
6. Closure of my Home Loan with ICICI Bank

NOTE: All these are caused due to the DISGUSTING/PATHETIC SERVICE Standard of ICICI Bank BUND GARDEN branch and NO ACCOUNTABLE APPROACH BY Mrs.Asavari Patankar.


Below is my Email - I have been sending contastly;

Pending Issue 1.
Subject: Closure of NRI account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRI account [protected] (Mira Road Branch)
Action by ICICI: They closed my FD and RD promptly without any interest.
Pending: Closure of NRI account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 2.
Subject: Closure of NRO account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRO account [protected] (Mira Road Branch)
Action by ICICI: Transfer of the fund to my SB account (After 4 SMS/Calls and follow-ups) on the 7th Nov 2012
Pending: Closure of NRO account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 3.
Subject: I still dont know who is the person I can rely (If there is anyone)
Details: No ownership in home-loan disbursement (This Dept makes me feel like HEADLESS CHICKEN). Each time a new person is assigned to me as the SPOC, but when I truly need help, he/she has list of excuses NOT to comply. Making me in the same 'Helpless' situation.
Last update/status: I was taken into a conference call by Mr.Anand Dharmadhikari and Mr.Prateik. After a long telephonic conversation, I was assured few things;
a. I was told that I would be getting the discussed action points - This never happened sofar.
b. I was to communicate to Mr.Dharmadhikari/Ms.Patankar once I get any communication from the builder, so that ICICI Bank can arrange collect the Demand Letter and they ensure to make the payment, followed by a prompt communication is being sent. [In reality - this is miles away, I am sure people have forgotten about it already]
Reasons for pending: Only God knows

I wonder if I can expect a solution to address the above issues? If someone could reply to me with realistic dates? (Non-moving).

Neha Manjrekar did follow up, but sadly (Like Indian Counrt dates) - all she could do was to give a fresh date, (She did this 4 times since Nov 3), but the current status is - Other than DATE, I didnt see any CHANGE.

identification theft

Resent: 30 november 2012.
Friday.


(foul play} unauthorized/threated internet transaction disputes/refunds.

Copy to:

Cyber crime investigation cell is located at :

Cyber crime investigation cell,
Annex iii, 1st floor, office of the commissioner of police,
D. n. road,
Mumbai - 40001

Email: cybercell. [protected]@mahapolice.gov.in

Tel: +91-022-[protected]



By icici bank —



Dear mr. bobade,

We acknowledge receipt of your e-mail of august 19, 2010 addressed to head

Service quality regarding your icici bank credit card.

We reiterate that the 3 disputed transactions as confirmed from our records,

Has been effected on your subject card. we would like to clarify, that the

Above transactions have undergone a 3d secure authentication, which is a

Second level authentication specifically built in for online transactions

Done through merchant websites. it may be noted, that apart from the card

Verification value (cvv) and expiry date on your credit card, your personal 6

Digit 3d secure pin was also required for effecting the said transactions.

The 3d secure pin is purely personal and privacy to the customer and would

Not be known to anybody, unless compromised otherwise. the card holder is

Responsible for the security of his/her card along with his/her personal 3d

Secure pin and should therefore take all possible steps towards ensuring the

Safe-keeping thereof. the bank does not incur any financial liability arising

Out of the misuse thereof by unauthorized persons.

We confirm, that the transactions were allowed as the system is cvv, expiry

Date and 3d pin specific and not person specific. we reiterate, that as the

Transactions were qualified by information strictly personal to you, the bank

Is therefore precluded as per industry guidelines to repudiate the

Transaction with the merchant on the basis of your dispute.

We therefore regret to inform you, that the bank will not be able to accede

To your claims with regard to the disputed transaction.

We request you to take up the issue with the merchant and if no resolution is

Given, please take assistance of cyber crime police for further verification

And recovery of the disputed amount.

In view of the reasons cited above, we advise you to meet this explanation

With reason and acceptance.

We affirm that icici bank at all times acts with diligence, in good faith,

And in no manner prejudicial to the interests of its customers.

We have attached the supporting documents for your reference.
The outstanding balance due on your icici bank credit card 5176 xxxx xxxx

6003 is rs. 38, 346.46 as on august 20, 2010.

We request you to make the payment of the outstanding balance on your credit

Card account to avoid levy of financial charges.

We hope you would meet the above explanation with understanding and

Acceptance.

Sincerely,

Arunjyothi e
Office of head service quality

Confidentiality information and disclaimer


Subject: (foul play} unauthorized internet transaction disputes/refunds. at

Your door for help, resolutions and revocations (modified).[ launch of fir ].




To,
Cbi mumbai, cid mumbai, rti (india).
Date:21/04/2010.

Dear sir/madam,

Since the issue/dispute is hot suspicious and highly doubt/dangerous, it is

Forwarded to competitive authority for instant information, record and urgent

Desired action in this regard for further solution.

Thanking you.
Nice to write you.

Yours faithfully,
Ramesh k bobade.

Copy attached below.




Note: set 4, item no 10 modified.


-

To,
Icici bank ltd, india.
Icici credit cards,
Customer care.
Mumbai-india

Date:
08/07/2010.


Subject: your letter dated 5/07/10, sent through blue dart courier received

On 07/07/10. awb no [protected], ref:[protected].

Reference: queried transaction pertains to card no: [protected].


Dear sir /madam, (customer care officer)



Name of merchant: m/s paypal *people ntk
Date: 20/04/10.
Amount: rs 37.26

The above transaction is declared as dispute./the above transaction is

Still disputed by me.




This is for your kind information, records.
This is forwarded for solutions and revocations.

Thanking you.

Yours faithfully,
Ramesh k bobade.



Set:4

To,
Icici bank ltd. mumbai, india.
Icici credit card department.
Customer care executive, customer relation manager,
Customer. [protected]@icicibank.com, [protected]@icicibank.com, headcustomer. [protected]@icic

Ibank.com.
Copy to:[protected]@icicibank.com

Date: 20/04/2010, (tuesday) 7.30pm onwards.

Subject: dispute letter.

Dear sir/madam,

(1) card holder name: ramesh kashinath bobade.
(2) icici credit card no:[protected]. (master card) (hp logo)
Add on card: [protected].
(3) please block my card. (you are already blocked my cr card)
(4) please restore my existing relationship with bill pay with (i) mtnl garuda

And
(ii) mahadiscom electricity.
(5) suspicious call attended/reported by 2.52pm 20th april2010 regarding

Register for
3dsecure. this faulty mobile phone no was
O9579056784.
(6) and same was reported to icici customer care by 2.58pm. and asked them to

Change
Tpin.
(7) call was received again from o9579056784 by 3.08pm inquiring whether i

Received sms.
(7) sms received by rm-icicibnk by 2.44pm informing one time password.
(8) call was received again from o9579056784 by 3.08pm inquiring whether i

Received sms.
And asked to confirm for further process of request.
(9) by 7.36pm I told the customer care executive regarding non log in to 3d

Secure, so
The executive told some transaction were reported. asked them to block the
Card. executive asked to write dispute letter.
(10) launch police/compliant-competitive authority/agent complaint on behalf

Of (i) me, (ii) icici bank, and (iii) merchant involved (iv) mastercard.
(11) call reported to icici bank is available to its record.
(12) by 3.18pm rm-icicibnk reported sms if this was not requested by you to

Call customer
Care for assistance.
(13) till 7.30pm no transaction reflected on internet banking user id-linking

Credit
Card.
(14) stop payment, stop delivery, report merchant, issue arrest warrant for miss

Use of my
Card dada.
(15) icici fax no received - 022 [protected]
(16) maximum help by your behalf is requested to solve the dispute.
(17) my mobile phone was disconnected since low battery and collecting info to

Report to
Executive.

(note: person tried call by mobile phone no:o9579056784 was talking in fast

Hindi-english not clear voice.
She told she was icici bank officer and call was service issue for confirming

Card

Detail, she insisted limit increased by and
Add on card blocked)

This is for your information and further necessary action and records.

Nice to write you/thanking you for having me opportunity to write you.

Yours faithfully,
Ramesh k bobade.
(icici bank customer)
Mobile phone :[protected]. residence: 022 [protected]. alternate mobile

Phone:



Copy to:
Status-sent separately.


[protected]@icicibank.com,

[protected]@mastercard.com, [protected]@mastercard.com,

[protected]@mastercardadvisors.com, [protected]@mastercard.com,

[protected]@mastercard.com, [protected]@mastercard.com,

[protected]@mastercard.com, [protected]@mastercard.com,

Cybercell. [protected]@mahapolice.gov.in, [protected]@cbi.gov.in, [protected]@bol.net.in,

[protected]@rediffmail.com, [protected]@core. nic.in, [protected]@core. nic.in,

[protected]@del3. vsnl.net.in, [protected]@core. nic.in,

[protected]@myoxigen.com, [protected]@travelboutiqueonline.com,

[protected]@travelboutiqueonline.com



To,
(1) card care,
Icici bank ltd.
(2) oxycash - merchant.
(3) travel boutique online - merchant.

Date:22 august 2010 (sunday).


Dear sir/madam,

Please process refunds and settlement.
I had non receipt of delivery.
Somebody used my card account in fraudulent way (foul play).
[please process recovery of payment from default client to whom actually

Service delivered by merchant.]

Please help.

Yours sincerely,
Ramesh k. b.



Set:3

To,
Icici bank ltd. mumbai, india.
Icici credit card department.
Customer care executive, customer relation manager,
Customer. [protected]@icicibank.com, [protected]@icicibank.com, headcustomer. [protected]@icic

Ibank.com,
[protected]@icicibank.com.
Copy to:[protected]@icicibank.com
Date:24april2010.


Dear sir/madam,

Please see copy attached previous email.

(1) by credit card company following entry reflected, read on 24april2010

1.06pm by

Email:
20/04/2010 5000 oxicash-billdesk,
20/04/2010 8461 travelboutique online-
20/04/[protected] travelboutique online
20/04/2010 $1 paypal,
20/04/2010 1657.51 paypal *people ntk

In detail:
20/04/2010 $1 paypal
20/04/2010 85326960110015362834739 paypal *people ntk 1, 657.51
20/04/2010 75425310110650107800139 oxigen infovision pvt 5, 000.00
20/04/2010 75425310116690140900029 travelboutique online - 16, 148.00
20/04/2010 75425310116690140900011 travelboutique online - 8, 461.00


(2) please bill the amount compulsory for the above entry to whom service

Delivered.
All this dues should be recovered from their account identified for delivery,

Available
By merchant, they miss-used my card data
And purchased above services.

(3) all merchant involved should be notified.

(4) maximum help by your behalf is requested to solve the dispute.

This is for your kind information and further necessary/desired action.

Nice to write you.

Yours faithfully,
Ramesh k bobade.



harassment by telecallers, (involved) merchants/shops, icici bank-india, icici cards-india, unknown subordinates.
Banty at 12:39 p. m. on 26 march 11


Subject: harassment by telecallers, (involved) merchants/shops, icici bank-india, icici cards-india, unknown subordinates.


To,
President of india,
Government of india,
New delhi, india.

Date-24/03/2011.

Copy - public commissioner, mumbai, india.

Economic offences wing, head quarter, india.
Economic offences wing, mumbai, india.


Economic offences wing (complaint/issue forwarded) case of complainant-ramesh k bobade.
Subject:
Harassment by telecallers, (involved) merchants/shops, icici bank-india, icici cards-india, unknown subordinates.
(1) case of password sharing with unknown-unfamiliar person insisting bank official,
No risk factor identified since card is in possession.
(2) with the medium of internet, they made online purchases with merchants (shops).
(3) bank deducted all credit card dues with interest from my salary account with icici bank, maratha mandir branch.



To,
1)
Magistrate,
Bombay (mumbai) high court,
105 high court (pwd) building, dr kane rd, kalaghoda, fort, bombay.

2)
Magistrate,
National consumer dispute redressal commission new delhi,
5th floor, ‘a’ wing, & 7th floor, ‘b’ wing, janpath bhavan, janpath, new delhi 110 001
Fax no: [protected]
Pbx no : [protected], [protected].


Date - 24/03/2011.
13/03/2011.

Subject: (1) case of password sharing with unknown-unfamiliar person insisting bank official,
No risk factor identified since card is in possession.
(2) with the medium of internet, they made online purchases with merchants (shops).
(3) bank deducted all credit card dues with interest from my salary account with icici bank, maratha mandir branch.

R-sir/madam,

(1) on 20 april 2010, they sent me master card 3d secure pin on my mobile, before they registered my account on mastercard 3d secure service/icici bank. they forced me over phone to repeat the pin/password.
(2) mastercard 3d secure service is newly launched and I dont know about and its process of registration, usage, necessity and all about.
(3) when I come to know the entire issue, instructed bank (email/phone banking) for stop payment, stop delivery, refund slips, launch complaint, report merchant, raise disputes.
(4) dispute raised and after period of 90 days, bank declined under the heads of industrial norms and informed that, it was legal case to be filed.
(5) this issue has been reported to cyber police station, bkc, bandra, mumbai and navghar police station, mulund east, mumbai and submitted relevant copies of paper availabe personally.
Fir copy is still not issued. matter is under investigation.
(6) the said issue is forwarding to you for true judgement.
(7) I hope, god will help you to recovery of my lost money (unnecessary used credit card limit) from criminal with interest. I hope court will note my fight. compensation if. (nuksan bharpayee and man hani
Dava-claims process).
(8) I became sad and upset and realized they targeted me and made me victim of foul play.
(9) criminals suspicious mobile no-[protected] (displayed on clip and immediately noted.)
(9a) forwarded to commissioner of police, mumbai by cbi, delhi-case no: misc/sp/eou. ix/comp/2010 dated 14/09/2010.
(10) bank account detail - no [protected], icici bank maratha mandir branch, mumbai central, mumbai 400008.

Credit card details are as under-
Icici card no - [protected].
In detail:
20/04/2010 $1 paypal
20/04/2010 85326960110015362834739 paypal *people ntk 1, 657.51
20/04/2010 75425310110650107800139 oxigen infovision pvt 5, 000.00
20/04/2010 75425310116690140900029 travelboutique online - 16, 148.00
20/04/2010 75425310116690140900011 travelboutique online - 8, 461.00

This is for your information, n/a and further disposal please.

Dhanyawad.
Yours faithfully,
Ramesh k bobade.
274, azad nagar, hc bandhu marg, mulund east, mumbai 400081. maharastra,
India.
Ramesh. [protected]@live.com, [protected]@rediffmail.com, landline - 022 [protected], 022 [protected].

Copy-
(i) magistrate-consumer coordination council (ccc)
Core centre, nits complex, a 20-21, sector 62,
Noida - 201 307 (up)
Tel: [protected], 2404273
(ii)
(a)
Shri shiva kumar tadikonda
Dy. general manager & nodal officer
Icici bank towers, bandra kurla complex
Bandra (east)
Mumbai - 400051
Tel. no.:022-[protected]
Fax no.:
Email1:shiva. [protected]@icicibank.com
(a1)
Ms nelssie alheida.
Service manager, icici bank towers, bandra kurla complex
Bandra (east)
Mumbai - 400051.
Phone - 022 [protected].

(b)
Ms. anita pai, senior general manager, service quality, icici bank ltd, icici bank towers, bandra kurla
Complex (bkc), bandra east, mumbai 400051.
Mumbai, 400051.
Email1:customer. [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com.

(1) banking ombudsman and rbi, india. (2) commissioner of police, cyber crime and economic offence wing. (3)

Card operation, icici bank. (4) master card, india. (5) court cell under sr dpo-bct 'for information'.



From-
Ramesh k bobade,

Drms office,
Western railway,
Commercial branch, ground floor,
Mumbai central, mumbai 400008.
Dr al nair marg, maharashtra
Opposite maratha mandir cinema





The cyber crime investigation cell, crime branch, c. i. d., mumbai (ccic) was inaugurated on 18th december 2000 and it works under the direct control of following superiors.

dr. satyapal singh, commissioner of police, brihan mumbai.
(+91)-022-[protected]
(+91)-022-[protected]
(+91)-022- [protected] (fax)
mr. himanshu roy, jt. commissioner of police (crime), mumbai.
(+91)-[protected]
(+91)-022- [protected] (fax)
mr. niket kaushik, addl. c. p (crime)
(+91)-022-[protected]
mr. anand mandya, d. c. p (preventive) c. b., c. i. d., mumbai
(+91)-022-[protected]
mr. sanjay jadhav, a. c. p. (cyber division), c. b., c. i. d., mumbai
mr. liyakat nadaf, a. c. p. (cyber division), c. b., c. i. d., mumbai
(+91)-022-[protected], (+91)-022-[protected]
mr. mukund pawar, inspector of police, cyber crime investigation cell, c. b., c. i. d., mumbai
(+91)-022-[protected]
mr. ravi sardesai, pi
mr. ganesh pawar, api
mr. sachin puranik, psi

Location:
Cyber crime investigation cell is located at :

Cyber crime investigation cell,
Annex iii, 1st floor, office of the commissioner of police,
D. n. road,
Mumbai - 40001

Email: cybercell. [protected]@mahapolice.gov.in

Tel: +91-022-[protected]

We are here to help

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non receipt of bonus

I had taken two Life insurance policies from ICICI Prudential(Life Stage Assure) in the name of my wife and myself at an annual premium of Rs30, 000.00 each(Policy no-[protected] and [protected].Till date three premiums were paid by me (10/09-10/10-and 10/11).
Today i received a call from one Megha Arora-from IRDA UP(Mob No.+91-[protected]), stating that i am entitled for a bonus of Rs1, 25, 000.00 against each of the above policies.As per her the agent for my policies has given his code no.and got the bonus credited to himself.
For claiming this bonus i was asked to generate my own code by sending a cheque for Rs30, 000.00 against each of the above policies along with Passport Photos, address proof and photo ID proof to one Mr.P K Raheja c/o Shriram Life Insurance co. Ltd Plot no-B-51, Sector-6, Noida, Gautam Budh Nagar-201301 UP.After doing this i am supposed to get Rs1, 25, 000 against each of my policies besides refund of Rs, 30, 000.00 as well.
Since i have already been deceived by various agents, i would not like to trust any more.I as such request for help, ie whether the claim of Megha Arora is genuine or not.

With Regards
Deepak Dhar

  • ICICI Prudential Oct 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Dhar,

    We have received reports about unauthorized individuals posing as official representatives of the Company or Regulator contacting customers for pitching new policies. We appreciate the fact that you have highlighted the issue to us.

    We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to help resolve your concern.

    We hope our continued efforts help safeguard your interests.

    Regards,
    ICICI Prudential Life Insurance

    0 Votes
  • ICICI Prudential Nov 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Dhar,

    We understand our representative has contacted you. Accordingly, a communication has been sent to your registered email address.

    In case of any further clarification, please contact us on our Customer Care number 1860 266 7766 or write to us at [email protected]

    Regards,
    ICICI Prudential Life Insurance

    0 Votes

customer service sucks

I don't even know where to start with my complains against ICICI NRI banking. First of all we have to do...

fraud during the money transfer

Hi,
I have used the ICICI Bank Money2India to transfer the money with the amount of 19500/- using 2day power transfer mode . At the time when i transfer the money they show me the exchange rate of 52.19 as indicative. and When they deposit the money to the bank, they sent the money with the exchange rate of 51.44. And i checked the graph of exchange rates on these two days, it never went down to 51.44rs. it at least stopped at 51.77. This is real fraud and they stole almost 20000RS from me. They attract us with good rates and free of transfer cost, but they eat money during the transfer.

CUSTOMER SERVICE IS VERY BAD. WHEN WE ASK THEM ANYTHING OVER THE PHONE THEY WILL KEEP ON HOLD FOR 2MINS AND SAYS THE SAME THING AND ASK US TO SEND THE EMAIL. THEY DON'T GIVE PROMPT RESPONSE OVER THE EMAIL AND IT GETS DELAYED...

I DON'T RECOMMEND ANYONE TO USE ICICI MONEY2INDIA. IT IS FRAUD BUSINESS. THEY ARE STEALING THE MONEY DIRECTLY. WHAT WE SEND IS NOT EASY MONEY, WE EARN WITH HARD WORK, BUT THEY EAT IT VERY EASILY.

KEEP AWAY FROM MONEY2INDIA...

Thanks.

fraud during the money transfer

  • In
    indio16 Dec 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    MONEY 2 INDIA IS KEEPING MY TRANSFERRED MONEY AND DOING BUSINESS WITH IT FOR 26 DAYS SO FAR. I CALLED BUNCH OF TIMES AND SENT EMAILS AND NO RESOLUTION IS GIVEN.

    I CONTACTED MY ATTORNEY AND IS GONNA BE A PAIN FOR ME, BUT PLEASE STAY AWAY FROM DOING BUSINESS WITH THEM.

    MONEY2INDIA AND ICICI BANK ARE NOT RECOMMENDABLE AT ALL.

    STAY AWAY FROM MONEY 2 INDIA AND ICICI BANK

    0 Votes
  • In
    indio16 Jan 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I did, u guys dont solve anything! Such a BIG SCAM!!

    0 Votes
  • In
    indio16 Jan 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Look them up!!
    See how many Service numbers I been given in over a month, while you were doing business with my cash for free to you!
    SR206795352
    SR207254080
    SR207773059
    SR208111909

    0 Votes

fraudulently sold the policy

My father Mustafa contact information 91-[protected], and he holds policy number 1229732. he owns this policy for last three years. He was fraudulently sold a policy and I am writing this complain on his behalf.

In Aug 2012, I got a call from ICICI Prudential life Insurance manager Mr. Vishal Agrawal from number [protected] and his supervisor Divya Agrawal phone number [protected]. He said he is a manager with ICICI prudential in Delhi and told me asked me if my agent is providing with desired service. When I said no, he said the agent has claimed Rs 1, 50, 000 on my policy as commission and benefits and he can remove the agent code from my policy and pass on the benefits to my policy provided I directly establish a relation with ICICI prudential by taking a new policy. He called me multiple times and also his supervisor Ms. Divya Agrawal. Vishal spoke and convinced me that as per IRDA regulations it is sensitive to remove agent code and I should not divulge any details to anyone other than Divya. They gave me a customer Code and told me to confirm the same with anyone who calls me from ICICI Prudential before providing any details. I was convinced and agreed to make a new policy for Guareented Savings Insurance Plan # [protected] with a premium of Rs 72000 for one year term. They told me that one of our Indore agent will come and ask to fill the new policy and they will confirm that the policy will be 15 years maturity and premium has to be paid for 7 years but since they are agent don't divulge the information regarding the agent commission and anything related to 1 year which the actual policy will be. Once we receive the documents we will change the policy and make it one year and will send you the documents in 40 days which will confirm the one year new policy.

I got the policy documents on 27th Aug 2012 and to our shock we found the policy to be 7 years premium and 15 years matuiry. When I called Mr. Visahl and Ms. Divya to find out why this policy is 7 years they keep saying that your policy is still one year and you will get another set of documents in 40 days. He said to ignore this documents as this documents are provided by agent services like sending statements etc. As I got suspicious, I told him to send me an email from his official ICICI prudential email id which he did not do saying he is not allowed to do so due to company regulations. I searched on the internet and found out many people have been cheated like that and then called customer service who confirmed that it was fradulently sold to me. I went to the branch on 17th Sept. 2012 and gave a written complaint and hope that my policy will be cancelled and mymoney will be refunded to me. I strongly urge ICICI prudential to take action against the concerned people who are running this fraud. I have a long standing relationship with ICICI (Bank, DMAT, Loans, Insurance) and all of this is at stake due to the unethical practices followed to agressively sell products. Anyway, I will never ever consider a policy from ICICI prudential even if it is offered to me for FREE.
Thanks
Mustafa

  • ICICI Prudential Sep 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir(Mustafa),

    We have received reports about unauthorized individuals posing as official representatives of the Company or Regulator contacting customers for pitching new policies. We appreciate the fact that you have highlighted the issue to us. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

    We hope our continued efforts help safeguard your interests.

    Regards,
    ICICI Prudential Life Insurance

    0 Votes
  • In
    Insurance Master Sep 23, 2012

    I don't blame caller rather i would blame the greediness in ourselves that we trust anyone who is luring us to give monetary benefit. You consider yourself to be educated wherein how can you think that someone within Multinational organization would give you monetary benefit without disclosing it to other members of the company.
    Safety of your fund and investment is your own responsibility and not of company.

    0 Votes
  • ICICI Prudential Oct 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir(Mustafa),

    Our representative had tried contacting you however could not establish a contact. The concern highlighted by you has been reviewed and accordingly a communication via email has been sent to your registered e-mail address. Is there anything else we may assist you with?

    You may alternatively contact us on our Customer Care number 1860 266 7766 or write to us at [email protected]

    Regards,
    ICICI Prudential Life Insurance

    0 Votes

Resolved otp issue - very very awful

I want bring to your notice about the pathetic operations at ICICI Bank. I have an ICICI savings account in Kamnahalli Branch, Bangalore. I came to USA on a professional assignment for a long term. The only mistake I did was that I did not update my mobile number in ICICI Bank and how would I? When I don't have any in USA while travelling?

My mobile number (India) registered with ICICI is de-activated and there is no means for me to receive the URN or OTP! It is quite strange to learn that, the phone banking officer says 'OTP' through phone when we provide the account number, PIN, security password and other details to authenticate myself.

But, the same does not hold good for URN to confirm a payee!! I was asked to send a postal courier to ICICI bank requesting the change in mobile number with proof of identity (Hard Copies). The entire process can take upto 3- 4 weeks.

Spoke with N Number of phone banking officers and all they could say is sorry for not being able to provide URN/ confirm payee even after I authenticate myself with all the necessary details. What is the point of having phone banking service, when you cannot provide a simple service to confirm a payee????

ICICI should either provide a feature to change the mobile number online or improve their phone banking services to help us better.

  • Ra
    Raj_varma Dec 03, 2012

    This is total crap, i see the same comment from ICICI on all the complaints. We are sorry made a note blah blah.

    I am going to switch to another bank ASAP. I am literally tired of this stupid thing.
    Isn't ICICI scared of losing its customers ?

    0 Votes

no information about the cheque

If, by chance, the divivdend is paid and not deposited, the company informs about the dividend But Icici pru. life is the insurance company who did not bother to inform me about the MULTIPAY CUSTOMER CHEQUES which was issued to MRS KALYANEE DESAI, Cheque no 324936 RTGS/NEFT IFSC CODE:icici 0000393.on April 07, 2011.I I have the xerox copy of it and I found that my cheque is not deposited in any of my accounts
All the same atleast from their records, could not they find whther the party has deposited the said cheque or not. ?Now that I am trying to trace the cheque but neither i get the response nor the money.
Therfore I request you to help me. I am 72 yrs old and not in position to run around from office to office or officer to officer.

  • ICICI Prudential Aug 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Ms. Desai,

    We are sorry to hear your experience. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

    We appreciate your patience.

    Regards,
    ICICI Prudential Life Insurance

    0 Votes
  • ICICI Prudential Oct 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Ms. Desai,

    We understand our representative has contacted you and resolved your concerns to your satisfaction. Accordingly, a communication via email has been sent to your registered e-mail address. Can we be of any further assistance?

    You may alternatively contact us on our Customer Care number 1860 266 7766 or write to us at [email protected]

    Regards,
    ICICI Prudential Life Insurance

    0 Votes

fraudulent icici prudential insurance policy without my knowledge

Hi,

This is a serious complaint against fraudulent act of an ICICI agent M.ABDUL ALEEM (Agent Code [protected]). The ICICI Prudential Insurance policy was never intended by me but the agent took a ICICI cheque (No 00339) from me and filled the application form and signed it himself and submitted without my knowledge. I was shocked to see the ICICI Pru Pinnacle bond reaching my home. I have been cheated for 4.77 Laks. He took a checque from me saying that he will transfer money from one ICICI bank to another. According to this insurance, I have to pay this 4.77Lak for 5 Yrs which is beyond my status.

I want this policy to be cancelled immediately, action to be taken against the agent and I want my entire money back. I am ready to take any legal action against the agent and ICICI.

Looking forward to your reply immediately.

Details:
Policy No: [protected]
Policy Holder: A.BASHREER AHAMED
Agent Name: M.ABDUL ALEEM
Agent Code: [protected]
Agent Contact: [protected]

--
Regards,
Basheer

  • ICICI Prudential Aug 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Ahamed,

    We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

    We appreciate your patience.

    Regards,
    ICICI Prudential Life Insurance

    0 Votes
  • ICICI Prudential Aug 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Ahamed,

    Our representative tried contacting you, however couldn't establish a contact. Request you to help us with your alternate contact number.

    We appreciate your patience and co-operation.

    Regards,
    ICICI Prudential Life Insurance

    0 Votes

Resolved nri banking with icici bank - beware if this is your hard-earned money!!

I agree with most of the comments and complaints for this private bank - ICICI India Limited - under this complaint board.

1. Their application to repatriate money bank to foreign country ( from FCNR / NRE accounts) - does not work. So, what does it mean, you put your money to the bank - and when you need it, they need all the crap details.
Customer service on 19th August 2012 - responds that they will reply by August 25th !!
2. They'll charge you multiple time. I was amazed to see my previous bank statements that 2 times in a year they were charging for card. NRI's will never find any bank worst than this one.
3. Money2India: If you forget to check your bank credit amounts, there is a great possibility - the money will not be credited to your bank account automatically.
4. Customer service: is a joke
5. icicidirect.com : my cheque is lost or missed (intentionally??)
6. people who call you from some numbers, need your personal details. they may even approach you for the jobs overseas.

If this is your hard-earned money - and that you want to see it worked - keep yourself away from ICICI bank.. Online service, banking platforms which it seems - won't work when you need it.

National banks like State bank of India is best choice where you wont get any surprises!!!

Keep away from ICICI - best alternative is State bank of India.

Satyendra - Brussels

  • Pr
    Pradeep T Jul 01, 2013

    I completely agree with you.
    I have triggered a transaction to convert 4800 GBP to INR using ICICI Money to India.
    They were holding my money for 15 days and telling some stupid reasons they gave money back to my UK account after troubling me a lot.
    My loan account in India was due and I couldn't pay that on time because of ICICI.
    Because of all these troubles I have undergone, ICICI offered £ 50.00 and additional 20 paisa more on rate to me on my next transaction.
    Later again I transferred 4800 and they converted with very less rate. Less than Rs 2.50 from XE rate. Moreover I have not got the £50 and the additional rate of 20 paisa.
    They will put a good rate in the website to attract the customers, and when they do the conversion, they will reduce the rate in the site and will apply only that rate.
    Do not trust ICICI. I have been using ICICI money to India in last 5 years and I had a big loss and will never use it again.
    Only on my last transaction I lost Rs. 14300.
    Pradeep T

    0 Votes

debited fraudulently

Subject: Fraud transaction from my Savings A/c No. [protected] of ICICI bank, Lokhandwala Branch, Mumbai, INDIA.
I would like to bring to you notice that in the month of January 2008 a sum of Rs. 52, 478.76 in two transactions, (One Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 28, 149.00 & Second Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 24329.76 Dated:11-Jan-08) was fraudulently withdrawn from my ICICI bank account and was transferred to EBAY-PAISAPAY/. I had made a police complaint (Cyber crime office) then and had also written to ICICI bank. ICICI bank accepted their fault and re deposited Rs. 28, 149.00, in my account and promised me to re deposit the balance amount. Then I contacted the Investigating officer of ICICI bank & Assistant Manager they confirmed that my account as well as several others accounts was debited fraudulently. I tried to talk to the Branch manager but he was not willing to talk to me. Next day the Investigating officer called me to assure that it was a fraud and my money will be returned. From customer servise also they assured the same that I will get my money back. But till today I fail to receive the same.
2nd time, in 07th September 2010, a fraud transaction (Transaction Code: BIL/[protected]/iciciverfy/NSP) of Rs. 11, 000/- has been transferred from my ICICI BANK saving A/c No. [protected] to Ms. Shaheena Sayyed. This payment is not been made by me but it has been fraudulently removed from my account and transferred to one Ms. Shaheena Sayyed.
3rd time, in 21th Feb. 2011, bank was debited fraudulently (Transaction Code:[protected]-LT-2-65) of Rs. 3912/- & other Rs. 813.97 from my ICICI BANK saving A/c No. [protected] without my knowledge.
I have registered a complaint (complaint No. [protected] dt: 08/09/10) (Cyber crime office) with ICICI bank but have not received any concrete feedback from them. There are lots of complain against ICICI bank with cyber police of Mumbai. They confirmed that they get lots of complain about ICICI bank.
ICICI bank does not want to take any responsibility. ICICI bank Irresponsibility: (On purpose as employees are involved in this) this kind of fraud is not possible without the help of ICICI bank employees. These private banks like ICICI hire morally cheap employees who do this kind of fraud with partnership of outsider and get away clean.Hence I decided to stop paying my dues on the credit card (Actual Dues: Credit Card no.:[protected] from sep. & oct.10 Rs. – 22, 683.36) and loan (Actual Dues: Loan A/C no.:LPMUM00012200475 from Aug. sep. & oct.10 Rs. – 21393.005) and the same have been conveyed to ICICI bank.
ICICI Bank recovery department persons are coming from October 2010 to my residence and creating nuisance. They have abused me and threatened to cause me bodily harm if I do not pay.
I have made several complaints to Versova Police Station. & I have also written letter to ICICI Bank through my advocate.
After that ICICI bank has sent me a legal notice to which I have replied though my advocate.
I want ICICI bank to refund all my money along with the compensation and hence there is no question of repaying loan and credit card dues.
Thanks & Best Regards,
Sajay Raut
G-2, Gold Crown CHS, 7-Bunglows, Versova, Andheri (W),
Mumbai-400061. MB: [protected] Email: [protected]@gmail.com

non receipt of policy documents/card

Sir, My name is Nirmal Singh. I was opened a Health Insurance policy in your branch on 18 May 2012. Amount for a sum of Rs 6740/- has been debited from my account on 20 May 2012 of payment of policy. A message was received by us from your branch that your documents and policy was despatched on 23 May 2012. But till date no documents and policy was received by us. I was speak with your branch at Delhi about four to five times, every time they will give me reply that your documents will reached within this week. After two month documents was not recd by us. Pl give me reason for delay in documents and fwd my policy documents at the earliest. I shall be ever gratefgul for this act of kindness.

Resolved no acces to my personal fund.

ICICI was not able to deliver my debit card which was expiring on time.They delivered it after 3 days.The pin came after 4 days.And as of date still nothing works.In this country we have bills to pay.Credit rating for credit taken etc.Everything comes with a cost of penalty, fines, credit history.ICICI UK does not bear any responsibililty and only says Sir / Madam, accept our apologies, we have forwarded your complaint to india.They will look into the matter and adivice in 3- 4 working days.No responsibility, No accountability, No courtesy.Change your slogan to Irresponsible banking / Painful banking - Welcome to ICICI.

harrassament by the branch manager/ employee or 420 cheaters

respective sir,
ICICI Bank doesn’t understand that ‘People’ is one of the best treasures of the success of a company. Once you make an entry, you will be astonished by an amazing fact that ICICI Bank doesn't expect its employees to serve its customers. The problems and genuine concerns of customers are simply outsourced. One should not wonder that ICICI Bank gets the largest no. of complaints against it. Check Consumerforum website of the Government of India about the no. of complaints against this bank. Come here. employs false commitment and lack of knowledge about product shows a unprofessional attitude. they convince me to by gold from them in a higher rate than market by saying we have jewellery shop owners who will purchase in a good rate we will organise.and also take loan from us by depositing those gold for which your interest will be payable at the time of closing of loan.one more thing this is not a personal loan I deposited my gold for loan for which they cut higher processing fees and also interest of that processing fees for that month.I got the cheque book to withdraw the loan amount after 20 days but they dont support or behave properly to solve my requirement which they have told within 3-7 days you will able to operate.I have to wait for 20 days for my money which they putted in buying gold for there target.Does the bank will pay me yhe intrest for that.I have given 4 months interest just for a safe side, but due to some problem not able to pay the interest of last 4 month(as they told no interest required to pay) they called me and without any written notice and anything says that pay within a day or we will forward it for auction.I request them to give me some time and is there any letter or list of customers who are asked for such thing.They said yes but we dont show you, we will not give you time directly send it for auction and the manager said I have a buyer, he will take immediately but the price he says is 25, 400 per 10 gram which they sold me in 29, 000 approx-9 month before(27500 that day rate approx).The manager and staffs planed to take some profit by fearing me.they harass me full day for that………….any how I adjust from some where and manage.2nd issue-my son opened a current account to operate business, he requir higher cash deposits without charges, he paid 43000 approx charges in a month and closed the account disheartedly which the manager and the marketing staffs say s it’s a mistake from our side to don’t have the proper knowledge of the account you required-we will get back your charged ammount-waited for 2 month nothing happened .we are being a good customer all time we have 5 saving accounts and 3 cuttent accounts and promoted several accounts, we done high transactions, purchased gold, taken loan alwayes supported bank staffs for there target for a friendly jesture and now we are forced to close all the relations with the bank and will definitely look to withdraw maximum accounts with the bank promoted by us and others .we have been cheated all the time false commitment, maximum staffs don’t know about their loan, account and other products most of all how to behave with customers.I will definitely go for a legal action.
BASANTA KUMAR NANDA
[protected]
The Worst Employer Among Indian Banks.
ICICI BANK, CUTTACK ROAD, BHUBANESWAR, ORISSA
MANAGER-RAJESH DAS-[protected]
PRIVELAGE BANKER-SMITA-[protected]
SASMITA-
MARKETING-BISWAJIT-[protected]

Resolved fraud in my atm card

Sub : Fraud in my ATM Card
Ref : Customer Complaind Request No. SR228185272 dt. 18.6.2012
And Police Station Mujesar Sector -24 Faridabad

Dear sir,

I am withdrawn Rs. 5000/- on 18.6.2012 at 12.47 PM therafter 12.50 PM Rs.11000/- again withdrawn by other person complaind is already given on 18.6.12 to Customer Care & Police Station but till date we have not received any response from ICICI Bank .

Matter most urgent kindly treat as urgent basis.

Your prompt action will be highly apppreciated.

Thabks & Regards

Indresh Kumar Gangwar
[protected]
Email ID : [protected]@yahoo.com

nri money from sweden

I transferred some money from Sweden to India via Money2India.
The amount was wrong and despite asking ICICI to cancel the transaction, they had processed it and I wanted the transaction to be reversed.
I had to chase them since September until today and yet, the issue is not resolved.

Transaction id M2X11142338
The SR Numbers are
1.SR188954139
2.SR190437087
3.SR204366657
4. SR206466162

/Suneel Vasireddy.

  • Su
    Suneel Vasireddy May 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Sorry it was since September 2011 until today 31 May 2012..

    0 Votes

harassment for recovery of one installment

My wife and me had availed of personal loans from ICICI Bank in July 2006. The installment for her was wrongly debited from my account as a result some of my other payments were rejected by the bank for insufficient funds. The mistake was rectified after much persuasion & I got an apology letter after I threatened to take action. Again after about couple of years one of the installments from her account was rejected by my bank for wrong entry of number. Subsequent installments were debited and now there is the issue of settling the EMI that was rejected for"technical reasons". The bank has threatened, used foul language on phone and has sent recovery agents to our place causing mental; harassment and torture. We approached RBI ombudsman but were directed to the Bank for settling. The Bank agreed to settle but has told us that credibility by CIBIL will be affected because of this as the loan will be shown to be settled by waiving off the dues (which was die to their mistake. I want to sue the bank for negligence & demand compensation.