ICICI Bank Ltdworst nri icici bank services

V Review updated:

Hi,

I am one of NRI customer for ICICI Bank Ltd, It is one of worst Bank and Bad Customer service, Even simple request like change of address, Check Book request etc they ask NRI customers to Old Papaer filled method by paying huge courier fee to send to Mumbai Office, It takes for weeks wheather they really updated these simple request or not . Whenever we call customer service they are worst they are not customer friendly, No user friendly interface of thier online banking, it is one of worst interface in the name of transaction id not able to update any customer profile. generally i recommand all fellow NRI friends don't open any accounts service with ICICI bank they loot money in the name of fee, no user friendly service also. please look other good services like SBI, HDFC, Citi NRI account services

Responses

  • As
    Ashok-Sundaram Mar 01, 2010

    Hello,
    We are another poor customer of ICICI bank. Company : Nature Neem products, held at ICICI Tiruppur, Tamil Nadu. (CA number 615405051547)

    Let me explain :
    After all our efforts we got export orders from Italy. The buyer has sent the money through the way ICICI has asked us to send money. ICICI boasts that we will receive the money within 3 days. Even after 15 days no once cared about the money. After several efforts we have contacted the local bank. The agent now tells that he has adviced an current account for an export company and we have to open a trade account. the bank indicates that money has arrived and they are ready to credit in our account (as if their money !!). The ICICI agent tells that we could not contact the manager directly (!!!) what a great service.

    The bank asked us to give a letter that we are engaged in export business – we gave it.
    Next day – they indicate that there is a spelling mistake in the company name. ie the buyer has put all the entires correctly but he has put Nature Neen instead of Nature Neem. – Another delay.
    Then today they asked us to give 100 stamp paper – writing that the buyer has send money for us.

    We have done and as usuall the money has not still arrived.

    And the worst – now the buyer (after waiting 15 days patiently) has cancelled the order and he asks back the money.
    Does ICICI knows how a small company like us struggle to get an foreign order ?. Could you educate their staff, what has to be done in case there is a error.

    This is not the first time we get a probleme with them. Earlier we had an account at HDFC, and we have closed the account and open at ICICI – the blunder.

    We send email [email protected], [email protected], [email protected] – with all the necessary documents as proof – no reply from any of them.

    From the Poor customer of ICICI regretting to open an account with ICICI.

    Ashok Sundaram
    Manager - Nature Neem - missed an export order because of ICICI

    0 Votes
  • Su
    Sudha123 Aug 27, 2010

    NRI Customer service really sucks. They don't have any basic knowledge. I have been requesting for transaction password, they asked bunch of questions and finally they suggested me to go online, I told them online is not working for me, that is the reason I called you idiots. Finally they told me wait for some time and try again :)

    2 Votes
  • Nr
    NRIRich Aug 31, 2010

    Horrible Customer service. Worst Internet Platform. They lie about PruICICI services. Never talk about hidden fees. Stick with national banks that are known, SBI etc... Never ICICI. I'm moving out... soon.

    2 Votes
  • Mc
    M C Sarkar Sep 22, 2010

    I have a NRI fixed account with ICICi bank for past 6 years. This time we wanted to close account on maturity. However to our horror they said there is " Debit Freeze" so we can not close account. But who and Why this Debit freeze happened no one in customer care service is able to answer for the past one month.
    I am sure they have siphoned money somewhere and now are in process of manufacturing false documents to prove there innocence.

    I will recommend all NRI's to be exteremly cautious before opening account with ICICI bank. If you have account try to close and transfer somewhere.

    Mamta Sarkar

    2 Votes
  • As
    Ashok Sundaram Dec 09, 2010

    Same Poor Nature Neem Products - The problems continues. Nearly 600 euros or 180000 ruppes got stuck for the past 20 Days. the sender has done a mistake while sending money to Chase Morgan. The money went to Chase Morgan. Chase Morgan does not returns the money. ICICI tells that they are not responsible and my client was not happy simply because I have an account with ICICI. My simple question is its ICICI who is presenting chase Morgan and its ICICI who ask to send money to chase morgan. If there is problem then its they who should contact chase morgan to see that money has been wrongly sent to any other account. a pack of untrained people who don't know what to do in case of a probleme in the money transfer. - Ashok sundara, manager marketing nature neem - finally lost an export order, because the buyer has waited for the past 20 days.

    1 Votes
  • Ra
    rahudyo Jan 19, 2011

    HDFC is also the WORST bank. The customer service Sucks, If you are NRI DONT ever open any kind of account with HDFC. I have Demat and nri accounts with HDFC and the customer service is so amateur and incompetent.

    0 Votes
  • Ka
    Karthick_3d Feb 16, 2011

    I should add my bits here. somebody took my wallet in which I had the icici debit card for my NRI account. The customer service teams says that the online system they use is down and they cant block my card. This is the first time I lost my card and I have been trying my level best to cancel all the cards that I had. But ICICI is a nightmare. They asked me to call after sometime.
    When I asked about the possibility of me loosing my money if the person who took my wallet uses it, they apologized. I have been stuck with them for long time now, I faced lot of problems. now I think I have to close my account.

    -Karthick

    1 Votes
  • Ma
    MadhuPrakash Mar 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Icici bank NRI services are worst and pathatic.PLEASE DO NOT OPEN ACCOUNT WITH ICICI BANK I am having NRI account with ICICI bank, but I was never able transfer my monet for urgent needs, literally their pathatic services makes us CRY. here are the 2 examples
    1) It took 35-40days for the process to send my transaction password for INet banking
    2) to ejust enable my internet user id they took 1week time.
    I relly dont understand that we are 19th century or 21st century. They just want retain the public money by showing FALTHOO reasons. BEWARE OF ICICI BANK
    Please let me know if any one wants sue that bank, I will join.

    0 Votes
  • Ma
    MadhuPrakash Mar 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have requested Cust Exe to transfer the call to supervisor, I was told that i will be on hold for 10-15min to get supervisor on call, It been 40min, still i am listening the boring waiting tone :( I think supervisor is having good nap and may wake up in the morning.

    2 Votes
  • Ya
    YashwantSingh May 23, 2011

    ICICI SERVICES ARE REALLY JOKE... ESPECIALLY GPCERM... THEY ASSIGN A RELATIONSHIP MANAGER TO NRI CUSTOMERS WHICH IS THE WORST THING COULD HAPPEN TO ANYONE... BECAUSE NOW YOU ARE STUCK WITH ONE PERSON WHO WILL GIVE YOU SERVICE AT HIS/HER OWN TERMS...
    JUST WROTE FOLLOWING MAIL TO MY RELATIONSHIP MANAGER...
    This was really a joke. You have my transaction under process since the date on your this email. Which is May 10th. Today is is May 23rd. You havent goddam even gave me a call...and you are calling yourself my relationship manager... I have sent 4 emails in this time period...
    I am better off not have any body my relation ship manager... that would be better... When there is an action to do, , , I am noticing zero performance...
    I can get better performance by calling 1866-ICICI4U. GPCERM IS A SHAME TO BE IN... I NEVER LIKE TO DEAL WITH SUCH DEPARTMENT

    IS THIS BANK GOT ANY RULES / REGULATIONS OR ANYTHING FOR THE SAKE OF QUALITY...
    QUALITY. OR THERE IS ONLY FRUSTRATION FRUSTRATION FRUSTRATION FRUSTRATION FRUSTRATION
    FRUSTRATIONFRUSTRATIONFRUSTRATIONFRUSTRATION FRUSTRATIONFRUSTRATION

    2 Votes
  • Bg
    BGOPAL Jun 28, 2011

    BEWARE NRI CUSTOMERS !!! IF YOU SEND REMITTANCE TO INDIA TO ICICI BANK ACCOUNT BANK CONVERTS YOUR DOLLARS INTO RUPEE AT " CARD RATE " WHICH IS NORMALLY GIVEN TO TOURISTS WALKING IN TO ENCASH FEW DOLLARS! THIS CRAD RATE IS NOT A REAL EXCHANGE RATE BANK NORMALLY GIVES TO TRADE CLIENTS . THE DIFFERENCE IS MORE THAN 100 PAISE ! WHICH MEANS BANK MAKESA COOL 10000 RUPEES EXTRA PROFIT ON A USG 10000 REMITTANCE YOU MAKE .SO BEWARE. THEY ARE MAKING A FOOL OUT OF GULLIBLE AND IGNORANT NRIS. YOU ARE GETTING A RAW DEAL. IT IS HIGH TIME THAT RBI OR SOME REGULATOR STEP IN TO REIGN IN BANKS INDULGING IN THIS SORT OF UNETHICAL UNDUE ENRICHMENT ROBBING NRIS OF THEIR HARD EARNINGS THEY REPATRIATE TO INDIA.THERE SHOULD BE SOME NORMS AND BANK SHOULD NOT BE ALLOWED TO MAKE SUCH HEFTY PROFITS IN A SECRETIVE MANNER .SO NEXT TIME YOU SEND REMITTANCE TO INDIA CHECK RATES THEY OFFER AND DONT SETTLE FOR THE CARD RATE . CHECK OUT FOR REAL RATES IN WWW.XE.COM FOR DIFFERENT CURRENCY CONVERSION WHERE YOU GET INTERBANK RATES AND BASED ON THIS BANK NORMALLY KEEP A SPREAD ( MARGIN) OF SAY MAXIMUM OF 10 PAISE ON A DOLLAR AND NOT 100 PAISE !! IF YOU FIND THEY HAVE SHORT-CHANGED YOU, GO AND COMPLAIN. OR CHECK OUT WITH THEM THEM BEFORE HAND WHAT RATE AND WHAT SPREAD ( MARGIN) THEY WILL KEEP OVER THIS INTERNABK RATE > BETTER BE AN INFORMED CUSTOMER OTHERWISE BANKS THESE DAYS ARE ONLY SUCKING THE DEPOSITORS TO MAKE UP FOR THEIR BAD DEBT WRITE-OFF LOSSES BECAUSE THEY CAN NOT RECOVER FROMN BORROWERS, SO THEY HAVE DEPOSITORS LIKE US TO SHORTCHANGE AND MAKE UP THEIR LOSSES.

    1 Votes
  • Bh
    bharat mehta Sep 19, 2011

    most worst bank.. i have dealt with...don't open account with this bank..

    1 Votes
  • Sa
    Sanjay Sawanth May 21, 2012

    worst and third class bank

    1 Votes
  • Ak
    AK1776 Aug 09, 2012

    Strongly agree with the sorry and pathetic state of affairs with ICICI bank. It is shame that a multinational bank has this standard.
    I challenge any of the ICICI officials to use there website and customer service and tell how they feel.
    THIS BANK SUCKS BIG TIME
    I curse the day I opened an account with them.

    1 Votes
  • Sa
    Satyendra Brussels Aug 19, 2012

    Thanks for opening up this valid complaint board!
    I agree with most of the comments and complaints for this private bank - ICICI India Limited.
    1. Their application to repatriate money bank to foreign country ( from FCNR / NRE accounts) - does not work. So, what does it mean, you put your money to the bank - and when you need it, they need all the crap details.
    Customer service on 19th August 2012 - responds that they will reply by August 25th !!
    2. They'll charge you multiple time. I was amazed to see my previous bank statements that 2 times in a year they were charging for card. NRI's will never find any bank worst than this one.
    3. Money2India: If you forget to check your bank credit amounts, there is a great possibility - the money will not be credited to your bank account automatically.
    4. Customer service: is a joke
    5. icicidirect.com : my cheque is lost or missed (intentionally??)
    6. people who call you from some numbers, need your personal details. they may even approach you for the jobs overseas.

    If this is your hard-earned money - and that you want to see it worked - keep yourself away from ICICI bank.. Online service, banking platforms which it seems - won't work when you need it.

    National banks like State bank of India is best choice where you wont get any surprises!!!

    Keep away from ICICI - best alternative is State bank of India.

    Satyendra - Brussels

    1 Votes
  • Bh
    BHAVP Jan 03, 2013

    ICICI BANK IS EXTREMELY BAD AND TAKES PLEASURE IN ROBBING NRI CUSTOMERS!!! THEY ALSO FEED FLASE INFORMATION AND TELL LIES!! UPON OPENING UP MY NRO ACCOUNT IT WAS SAID THAT I HAD TO SEND DOCCUMENTS AND A CHEQUE TO MUMBAI. I SPOKE TO AN ADVISOR WHO SAID THAT HE WOULD ARRANGE A COURIER SERVICE TO MUMBAI FROM MY UK ADDRESS. I SPECIFICALLY ASKED HIM WHETHER THIS SERVICE WOULD BE FREE OF CHARGE AND ARRANGE BY ICICI BANK WHICH HE ASSURED ME IT WAS. HOWEVER I TODAY RECIEVED A BILL FOR THIS COURIER SERVICE TO MUMBAI FOR £58!!! AND EVEN MORE AMAZING WAS THAT THE BILL WAS SENT TO MUMBAI BUT THEY HAD THE CHEEK TO FORWARD IT TO ME IN THE UK!!! I HAVE SENT MANY EMAIL REQUESTING A CALL BACK BUT HAVE NOT RECIEVED A RESPONSE. LET ME TELL YOU I AM NOT GOING TO PAY THIS BILL AND I HAVE NOT WORRIES ABOUT TAKING THIS MATTER HIGHER SO GIVE ME A CALL BACK SO THIS CAN BE SORTED OUT!!

    0 Votes
  • Ra
    Rajagopala Mar 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    This bank is one of the worst bank! I am struggling to make one simple online fund transfer, their system simple do not work, even they can't track the transaction number generated from their system! If their system is so stupid, how can we trust they keep our money safe. I have reached customer service several time and try to make the transfers as they direct, the result "we can't process your request, please try later". This happened all the time and I was not able to make the transaction at all. After several failed attempts, they said I have to talk to recipient bank to fix this, this is crazy..
    After all these frustration, next day, for each failed service, you get a call to take customers satisfaction survey..perhaps they have to work to make their system workable than putting flashy add in their website and paying useless customer service team.
    Worst bank ever!!!

    0 Votes
  • Pi
    PIYUSH TAMRAKAR Jun 23, 2013

    I have a ICICI account an today i found about 20, 000 Rs of fake transaction from my account.. when i called customer service they blocked my card but they are not ready to return me the money. They want me to go to India and log a FIR. worst service ever.. Anyone has any suggestions?

    0 Votes
  • Pr
    Pradeep T Jul 01, 2013

    I have triggered a transaction to convert 4800 GBP to INR using ICICI Money to India.
    They were holding my money for 15 days and telling some stupid reasons they gave money back to my UK account after troubling me a lot.
    My loan account in India was due and I couldn't pay that on time because of ICICI.
    Because of all these troubles I have undergone, ICICI offered £ 50.00 and additional 20 paisa more on rate to me on my next transaction.
    Later again I transferred 4800 and they converted with very less rate. Less than Rs 2.50 from XE rate. Moreover I have not got the £50 and the additional rate of 20 paisa.
    They will put a good rate in the website to attract the customers, and when they do the conversion, they will reduce the rate in the site and will apply only that rate.
    Do not trust ICICI. I have been using ICICI money to India in last 5 years and I had a big loss and will never use it again.
    Only on my last transaction I lost Rs. 14300. Please can someone please advise, how I need to take this forward.
    Pradeep T
    [email protected]

    0 Votes
  • Ku
    Kumar_raj11 Nov 26, 2013

    Worst NRI services, Main problem is with their phone banking officers as they don't know anything when you raise a problem. Dear ICICI Bank..please do not provide the toll free numbers if they are not able to help and finally we have to write an email for the issue. I am facing an error message since last 3 days and no one is replying on email. Fed up with their services, No superviser is looking the issues. Fed-up and going to use other bank services. Its Enough...

    0 Votes
  • Am
    amitav roy Dec 28, 2013

    HI
    I am a seafarer and I had opened an NRE account on 19/12/2013 and now suddenly yesterday when I logged into internet banking I found that a separate NRO account is also opened in my name without my knowledge. Now I found that to close that useless NRO account I have to pay 500Rs. This is the inconvenience I have faced within few days of opening an account in ICICI Nri services, what else I could expect.
    Why I would need a NRO account if I already have a SBI INR savings bank account.

    0 Votes
  • Dh
    Dharmik Thakkar Jan 24, 2014

    BE AWARE ALL NRI - DO NOT OPEN NRE OR NRO ACCOUNT WITH ICICI BANK. 100% FRAUD. AND WHEN YOU COMPLAIN NO BODY WILL REPLY. I SEND LOTS OF EMAIL TO CHNADA KOCHHAR AS WELL . AFTER 20 DAYS I GOT CALL FROM MD'S OFFICE AND SAID I DONT HAVE WORD TO SAY, WHY ICICI BANK USED MY FUNDS WITH OUT MY PERMISSION. EVEN THOUGH HAVE GIVEN FD CLOSER FORM HAND WRITTEN.

    2 Votes
  • Se
    semiprecious.com Feb 03, 2014

    I can not believe how blatantly corrupt they are. I opened an account in Alaknanda New Delhi Branch, I opened an NRE account with 435 USD, they sent two boys to my house, took $440, they now say they took $435, ok, fine, on top of that, when I got to the US and logged in to the account, I see no money in the account. I call, they tell me it takes 7 business days. Fine. I get another package in the mail by DHL, it has ANOTHER bank account check, it is a different account than the one I opened!? I log in - and I do see two accounts now, the new one has Rs 25, 800, which is only 59/USD, when it is supposed to be 62, or at least 61, the account was opened Jan 27th, 2014. Aah, I see what they did, they took the $435 USD, exchanged it in the black market at 62, opened an NRO, yes NRO account, the second one is an NRO account - which takes currency in Indian Rupees, so they could deposit what ever amount they wanted and tell me what ever rate they wanted, ie 59. NO WAY! I am going to get to the bottom of this and get the exchange rate I was supposed to get the day the account got active, and I am going to write this complaint in all forums. DO NOT OPEN AN ACCOUNT with ICICI! Trust me, this reflects a major issue with the culture and ethics of this organization. The bank manager was pushy and wanted to open two accounts, one for my wife and one for me, they get some credit/incentive/bonus/travel package or something for opening accounts, which is OK, but man, NO Is NO, he asked me like 5 times. And then he did it anyway, he opened an NRO account with my permission, so he could make a small amount by cheating me on the conversion, but done illegally, hence the complaint.

    0 Votes
  • Se
    semiprecious.com Feb 03, 2014

    I meant 'without my permission'

    0 Votes
  • Hm
    HM1985 May 06, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to open NRI account from last 2 months . These people dont respond at all to the emails . When call to 24-hr customer customer care, they will say someone from NRI dept will get in touch and don't resolve any query on the spot . NRI dept never call on specified time . Also their calls only rings for 3-4 secs . It is very high probability that I may miss the call . and they never attempt to call back again . They never give their call back number . It is 2 months now and still my account haven't been opened . They have kept in pending "Lien Amount" . I have been keep tired asking about it and no one is able to explain me what is that . It took more than 2 weeks to schedule a DHL pick up . I live in 3rd larget city in the USA at downtown not at far location . still 2 weeks for schedule a pick up . I had to call and email several times to schedule a pick up. They never told on what address I need to send the docs . and DHL person came and asking me the address of where to send the docs and I called to NRI services when DHL person waiting, they told that someone from NRI services will get back to you soon . DHL person waited for 40 mins and finally I asked hom to leave . I got the call next day . so pathetic . There are more words to say but my fingers tired writing ...

    0 Votes
  • Ra
    Rajeev Soni Jul 04, 2014

    I would like to let everyone know that ICICI bank can tell any lie to get the business from NRI clients. I visited India in January 2014 and approached bank to find out if I can get a home loan. They said YES I can a loan. I submitted all the relevant documents. They send me an email confirming my loan was approved. After that I finalized the property and gave the 25% advance to the builder. After that I returned back to Melbourne. Now it’s been 6 months and my loan is not still finalized. I asked if you sanctioned the loan then what is stopping to disperse the money to builder. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
    They told that load is approved but cannot pay to the builder as needed few more documents. In the mean time they took out money Rs28500 from my account towards the loan fees (without my authority).
    I called them and wanted to cancel my Loan and put the money back into my account and I am still waiting for my money.
    I tried to contact branch via email and phones. Branch manager is least bothered to reply my emails or respond to my phone calls.
    ON TOP OF IT:- while I was in process of applying my home loan. Someone from bank came to my home and forcefully advised to take out ICICI prudential life insurance. They took a cheque from me for RS 2 lacks. Which was cleared the next day. They advised it will go for 5 years but if I want to stop anytime I can. And if I stop they will refund my money with 4% interest . Now after the bad experience with my home loan I want to cancel the policy and they says if I cancel they will not refund the money and if they do there is cancellation fees.
    I live in Australia and I am not able to find out the way to sort out my issues.
    It is really frustrating dealing with this bank.
    I highly recommend everyone to close the account with this bank.
    I am taking initiative to do it then why can’t you…

    0 Votes
  • Ra
    Rajeev Soni Jul 04, 2014

    I would like to let everyone know that ICICI bank can tellany lie to get the business from NRI clients. I visited India in January 2014and approached bank to find out if I can get a home loan. They said YES I can aloan. I submitted all the relevant documents. They send me an email confirming myloan was approved. After that I finalized the property and gave the 25% advanceto the builder. After that I returned back to Melbourne. Now it’s been 6 months and my loan is notstill finalized. I asked if you sanctioned the loan then what is stopping to dispersethe money to builder. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
    They told that load is approved but cannot pay to thebuilder as needed few more documents. In the mean time they took out money Rs28500 from my account towards the loan fees (without my authority).
    I called them and wanted to cancel my Loan and put the moneyback into my account and I am still waiting for my money.
    I tried to contact branch via email and phones. Branch manageris least bothered to reply my emails or respond to my phone calls.
    ON TOP OF IT:- while I was in process of applying my homeloan. Someone from bank came to my home and forcefully advised to take outICICI prudential life insurance. They took a cheque from me for RS 2 lacks. Whichwas cleared the next day. They advisedit will go for 5 years but if I want to stop anytime I can. And if I stop theywill refund my money with 4%intrest. Now after the bad experience with my homeloan I want to cancel the policy and they says if I cancel they will not refundthe money and if they do there is cancellation fees.
    I live in Australia and I am not able to find out the way tosort out my issues.
    It is really frustrating dealing with this bank.
    I highly recommend everyone to close the account with thisbank.
    I am taking initiative to do it then why can’t you…

    0 Votes
  • Di
    divsu Jul 04, 2014

    I am also a NRI account holder for ICICI and agree to all the people. ICICI is the worst bank for NRI services. They have their own remittances charges and have no logic in applying for deduction. Never do a high value transaction with ICICI bank they charge double deductions then the normal banks such as SBI.
    Their customer care is the worst, who is not interested in replying to your queries sent via their website. They have a option of NRI contact where they say they will call back in 5 minutes. Its been a month and I have not received any call from them. They provide no logical explanation for the transaction deductions nor answer any queries.

    Worst bank for NRI services. I am thinking of closing my account with ICICI bank.

    0 Votes
  • Mr
    Mreddyt9 Sep 24, 2014

    I had the same experience when opening account.. Departments were isolated. None have information of my file and status.. It took almost a month and half to activate .. They always give timeline as ASAP. I didnt understood, what is ASAP for them? They just read script given to them.. Even leads and managers.. They don't have any knowledge providing options.. I have closed account after a week of activated.. Never go with any icici product again ever in life..

    0 Votes
  • Ke
    Ken77 Dec 09, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Am horrified at the NRI banking and the kind of support even the Bank Manager provides, for getting FDs they will chase you all the time but to solve simple issues like fund transfer they will stop taking your calls and take their own sweet time while the customer suffers!!! Please do not open your NRI banking with ICICI, go for Kotak or one of the newer banks instead!!! PATHETIC

    0 Votes
  • Si
    SickOfICICI Dec 15, 2014

    ICICI Customer care is pathetic - joke as everyone has put above. I have placed request to update my telephone num at least 3 times in the past - and they still struggle to get it right. They have managed to screw up the num on their own and are not ready to tell me the entire number (last 5 digits dont make any sense as i have never used it). For updating the telephone num, again a long process. Getting OTP - it took 1 hour today before i could transact online. customer service is worst ...they repeat their sentences as if we are hard of hearing - its not possible sir - sorry its not our policy sir - Sorry its for your security sir.
    Finally, wanted to close my account and was told to visit home branch. Being an NRI living in London, visiting a branch in India is not an option - unless ICICI funds it. I said i will be able to visit in 2016, until then i want debit card fees to be waived off and no quarterly avg balance requirement to be imposed - sorry sir - thats not possible. Heck with them - that's possible i am sure.

    0 Votes
  • Ve
    Venkat Subramanian Sep 28, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I was very much impressed on the Cheif lady managing the ICICI bank. But unfortunate, they are really not addressing the issue for more than 3 months, just simple NRI account opening, and trying to hide the inefficiency of their team. Though it was addressed to their Cheif Ms Chadda Kochar, they are dragging the issue for more than 3 months. Very poor response. Such a worst culture. Pathetic service,

    0 Votes
  • Na
    Navi_math Nov 30, 2015

    I wish i red this blog before i opened an account with icici and could have saved myself dealing with pathetic customer services and all false statements.

    0 Votes
  • Sa
    Santee Apr 26, 2016

    ICICI NRI services are really abusive...Yes.. I used the word abusive and I mean it. Their customer support has an attitude of "I don't care"... do whatever you want. I had a simple request to close my high value FD which they did but never transferred my funds in my saving account. The FD status was put as Overdue and remained like that for 4 months. When I checked about my funds they kept on telling me that the status shows "Overdue" (which I can also see) but could never told why it is in that status. Every time my request was closed. If you check online status of your request.. it simply says..we can't provide status online.. call customer care..(I believe this is for CYA)... I called call center multiple times and was committed a call back from manager which I never received. Finally one day I told that I will hold as long as I need to so that I can talk to a manager. Finally I got Mary D on call.. she was nice and told that she don't see any reason why my account should be in overdue status. I asked her to renew my FD from back date so that I don't loose on huge interest. She opened a service request and told me that she will get an approval from business team and update me. Two days passed... again the service request is closed with a comment "Can't provide the status onilne..call customer case". So far I have spent numerous late night hours talking to useless customer case but no resolution. PLEASE STAY AWAY FROM ICICI BANK.THEY ARE TOO BIG TO CARE FOR ANYTHING. PATHETIC SERVICE AND BANKING I am sure that day is not far when some hungry lion will eat this dancing elephant.

    0 Votes
  • Bu
    Buffalonian May 18, 2016

    I live in Buffalo, NY, USA and opened an NRI ICICI BANK Account in 2012. In 2013, I had a very bad experience of being trapped to buy an ICICI Bank Prudential Life Insurance policy that I could not get rid off despite of multiple requests and efforts to cancel it. I almost lost 1 lakh rupees that I have no hope of getting even after 5 years. My recent bad experience happened just 2 days ago on May 16, 2016 when I observed multiple penalty charges on my NRE and NRO accounts. When I contacted the customer service about the charges, I was told that you are not maintaining the minimum required average balance in my saving accounts. I said ok, please downgrade my account from NRE Premium to NRE Pro, I want to avoid these charges. The customer service people have been trained to stop you and harass you from downgrading the account on line. I was told that you have to download the form from the internet, fill it out, get it signed by all joint account holders and send the application to Mumbai office along with your copies of the passport. I said that I never requested to upgrade my account in the first place, I was asked by one of your staff members to upgrade it because i was maintaining good amount of money in my accounts. I never benefitted of any of our Premium package and privileges that come with this account. Now, why are you harassing me not being able to downgrade this account from premium to Pro, so that I don't have to pay the penalties. But, it seems that ICICI BANK don't care of their customers and just want to loot and rip you off by these extra penalties. It is really a bad experience that I had not expected from ICICI BANK. One more horror thing that I found is that ICICI bank is no longer including my FCNR accounts in US dollars as a part of total investment under one customer ID. They just count of Indian currency in their minimum average Balance. And I should maintain 5 lakhs in savings account or 25 lakhs in total investment excluding foreign currency accounts, What a joke and hypocrisy? They just changed this rule this year, because when they upgraded my account to Premium I never had 25 lakhs in Indian rupees. It seems that they trap you and then fleece you off. God save me from their trap. It is becoming such a nightmare! BEWARE my friends of ICICI bank!

    0 Votes
  • Di
    disappointed_customer_55 Jul 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    WORST ATTITUDE EVER!
    Every person has a different response to a question, I tried calling many times, and all the do is provide wrong information. Worst bank customer service ever. I called a representative, and she was super rude. When I told her to connect to the manager please (being as kind as possible), she cut the call on purpose. The emails don't get replied even after 3 days. No way to track who you are talking to, or what state. did the worst mistake of creating an account in this bank. They are not FIT FOR NRI CUSOTMERS.

    0 Votes
  • No
    nodefeat Aug 11, 2016

    I had called customer service multiple times between 7 PM to 11.40PM EST ( USA ) to pay the EMI ( loan department). When I called first time, the answer was due to high call volume, we are not able to answer your call and asked me to call back. After 2 hours, i called again and got the same answer. I connected bank accounts and representative came and she told me that there is only one representative at this time and asked me to call back after some time. It was already midnight here in USA and she is asking to call back. The customer service is worst and sucks.

    0 Votes
  • Ic
    icici sucks Sep 06, 2016

    I am also an NRI customer of ICICI bank for its home loan services. This bank is literally a waste . I did not know before borrowing loan from them. I borrowed only 90% of approved home loan and I paid the remaining 10% of funds form my personal savings. In order to get the paper work clear for this transaction where I do not need the remaining disbursement form ICICI bank, I have been trying to get connected with the so called Relationship manager. This person keeps promising me that he will send me some form that I need to fill in and ship it back to the original branch office where I got the loan from. But the pathetic lunatic has never sent me any form after I have requested him more than 20 times. Is there anybody out there who is struggling with similar issue with ICICI bank?

    0 Votes
  • Ta
    Tariq Ahmed Khan Feb 15, 2017
    This comment was posted by
    a verified customer
    Verified customer

    DEAR NRI CUSTOMERS,

    It is to bring to your kind attention with great regret that ICICI money to world services failed to meet the expectations of professional services expected from a good banking institution. I end up wasting a lot of time over mobile inquiries, and mental stress/torture. We notice that customer care representatives are giving misleading information over the call center, and manager uses could/should reasons. There is no incidence or ticket open system from this bank.

    - Account transaction done on 10th Feb. and still money not credited to my Bahrain account(As on 15/2/2017). When inquired, they are telling different stories from past 3 days- show the reason for transferring money, proof of relation-blood relations that brother sent(so, i attached my passport copy), next reasons are unknown to customer representatives such as sources, and it is negative attitude observed and not resolving the issue.

    International money transaction are suppose to be credited in 1 working day in a professional manner with best competitive services. It is poor service observed never comparable to other international or reputed banks or reputed western union or money gram etc in this regard.
    Dear NRI friends, Kindly request to close your ICICI bank account or shift to good banking institution to avoid bad services. Also, Brother Fahad close the account and pass this information to mother Syeda Mohsina, using ICICI Bank account for more than 35 years, tell her incidence and to shift to other good banks in India. I don't want people suffer. I will also post online incidence if no action taken within 24 hours.

    Regards,
    Tariq

    0 Votes
  • Do
    dose Apr 17, 2017

    I am trying to talk to some one in NRI customer service, worst experience. When you click on request call, you get miscall from them typical indian style, you get ring, but other side will not speak. When you call their 24X7 number there is no way you can speak with live person, it ask for account number and then something indian accent 4 digit, and it just says you exceeded maximum try and just hang up on you. Such a stupid service, I thought ICICI is better bank. Looks like they don't care about customer.

    0 Votes

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