Hyundai
reviews and complaints

Hi Hyundai Canada,
I recently purchased 2013 Elentra GL from Fredericton New Brunswick in 2013 May month. On 17th July 2013, I had few hundreds km on odometer (I don't know precise), when I was heading to Ontario from New Brunswick for vacation, near Saint-Basile city, my (almost) new tire burst, breaking inner line plastic protective frame between vehicle & tire. I changed my tire with spare one and drove to nearest Hyundai Showroom which was Nadeau Hyundai. The Service, I received who changed my perception of Hyundai's Good Customer Service to Bad Leachers.

Here are my complaints:
What kind of showroom which doesn't has tires in stock of 2012 Canadian car of the year Elantra
As the showroom didn't have the Elantra Tires in stock, I started looking into nearest CanadianTire location when Service Adviser came up with a solution to change the tires with one the Demo cars. In my final bill I had 3 invoices:
One for taking tire off from demo car
Second to put tire on my vehicle
Third for tire to put on demo car when the showroom receives new tires from stock.
When I questioned the invoice, I was mocked by Service Adviser. I was able to get one invoice cancelled, but the insult and bad service experience will effect my future dealing with Hyundai Canada.
I demand to get tire inspected and check for manufacture defective production.
I am attaching the invoice for more details.

I baught my car brand new. I noticed a noise after buying the car. I thought it was supposed to sound like that until I didn't hear the noise from another car same type and year. I took it to the dealership they miss diognosed it I continued to drive it for a week. I brought it back in to be fixed and they realized it was some thing different. It needed a turbo and manifold replace. My car was defective. So I left it with the dealership so I wasn't driving it and causing more problems. Also the problem could lead to exhaust fumes going into the cabbin of the car. They order parts for my car. A week and a half goes by and they realise they have ordered the wrong part. Said it was because they had me in the computer driving a 2011. I said your machanic looked and diognosed the car how could that happen. He tells you what to order. Then they order the part they are supposed to order. Another week almost 2 weeks go by and they call me and say we have the parts just missing a seal gaskett. I call the Hyundai Canada to complain and told them its hyundais fault for not updating there computers in the first place. So I get a phone call by the dealer ship saying my car should be done today. I call today she says bad news we don't have the proper bolts to put the part on it might take 2 weeks to get the part. I get very mad I call Hyundai Canada to complain tell them my car I bought 5 weeks ago brand new has been sitting at the dealer ship waiting to be fixed for the past 3 weeks. To top it off it's going to take a nother 2 weeks to get the part. So in total When all said and done 7 weeks of owning this brand new car 5 of them will be spent in the shop because Hyundai sold me a defective car and wrong parts were ordered and didn't order the proper bolts to instal it. She said Sory nothing they can do I bought the car and all they have to do is fix my car. I am so mad i asked about taking my car back and switching for the same car. If I had of known I was going to buy a broken brand new car I defenetly would not have bought it. I am paying 620$ car payments on a car that cost me 46, 000$ plus 200$ a month insurance for my brand new car that has been sitting in the shop pretty much since I bought it. Because of Hyundai Canada selling me a defective car and because of human error. I did get a loner car thank god because I'd be walking. But the point is that they sold me a defective car and because of human error I have been with out the car I was so excited to buy and drive. Now I get to drive a loner car with dealer stickers stuck all over it and it's costing me 820$ a month. I think this is rediculous that this is a big dealership and the only thing they are obligated to do is fix my car no matter how long it takes to fix. They gave me a dealer car but hyundai Canada said they did me a favor because I don't qualify to get a loner car. This made me even more mad. They have made me feel like an idiot it's they have sold me a defective car and have left me as a consumer very disappointed and with out out the product I have purchased.

I bought a 2011 Hyundai Sonata

Hybrid from Victoria Hyundai, in Aug 2011 since then

this vehicle has been in the shop @ least 17 occasions for software

updates, recall campaigns and replacing parts(4 NVLD valves) Fuel economy tests and a

final 2 tank test which ended Monday Feb 13th 2012 and was connected to

the computer to send

Hyundai Canada, since I have had this so-called Hybrid I have avg

between 500-525km per tank, which if you by your commercial of 1412km on

a tank(test route) is less than half what is stated, when i bought this

vehicle I even added 15% to the stated mileage and it has never been

near that mileage of 1040.

The service Dept at Victoria Hyundai has been great but this has to
be remedied, this vehicle has not performed and I would like either a
new one or something else, I have bought 5 vehicles off Victoria Hyundai
in the past 6 years. Since then my mileage has gone up to 630 km per tank, I have
spoken with many people who have the Sonata 2.0 and Sonata and they have gotten 700km/tank in city and 1000km/ highway right out the door from Victoria Hyundai. To state that there is nothing mechanical or electrical wrong with this "Hybrid" is ridiculous. I have recommended friends to Hyundai (never got a payout), I will not do that again, as since the Feb 2 tank test I have not heard anything from them asking if the problems still exist

Car No. WB02W1655 Hyundai Santro purchased from Mukesh Hyundai
The above car was sent for repair of the rear windscreen a few days back and the job was not done properly and accordingly I left a feedback report at your workshop.
A few years back I was advised to go for anti-rusting (body) and the body adjoining the rear windscreen got rusted. Intially I was refused by your Chetla Workshop that they cannot do anything about it despite my having covered anti-rusting for which I paid the charges.
However, after refusing me several times, photographs were taken and I was informed after several follow-ups that my work will be done.
It was done but half baked and I was told that nothing better was possible than what was done. Having no alternative I took delivery of the car. In the recent case the rear wndsreen was found to be in loose condition and after paying the necessary charges the rear windscreen was fixed without proper allignment to which I was told that nothing else can be done.
I was a Mukesh Hyundai fan and all these 6 years I have sent the car only to Chetla workshop-whether ot was for servicing or any other repair.
Today, I vouch that I will never ever buy a car from Mukesh Hyundai or send my car to Mukesh hyndai for any service or repair. For you information I happen to be the Secretary of a large society where 320 members stay. Recently Spring Hyundai conducted a promotional campaign at our Society and definitely I will advocate members of my experience with Mukesh Hyundai so that they are saved from the harrassment that I faced.
Thanks and good luck.
PINAKI SEN
MARKETING MANAGER
INTERNATIONAL CONVEYORS LTD.
10, MIDDLETON ROW
KOLKATA: 700071, WEST BENGAL
MOBILE: [protected]
PHONE NOS.: (033) [protected]
EMAIL ID: [protected]@iclbelting.com

To whom it may concern
I own a hyundai tucson 2009 model - vin no: kmhjn81br9u065407. { serviced at hyundai lydenburg. ]
On 11/06/2012 I had it serviced for its 90000km service. When I received my car I found that the idling was not up to scratch because the engine was idling very unevenly.
When I took it back, the mechanic took a brisk look to see if he did not by accident incorrectly install the timing belt. He informed me that it was not the problem and that he would
Have to contact korea to find out what the problem was. My car was there for a week when I phoned to ascertain if there was any progress upon which I was told that
They were now awaiting a pressure tester as my car needed to be tested. After another week I went to hyundai only to hear that the lady working at the service department was no longer
There and that the mechanic also left hyundai. Apparently he was not a hyundai trained mechanic. The new mechanic informed that they will do tests to rectify the problem.
On this note I also asked them to check the release bearing as it was noisy. After a couple of days they told me that the idling
Problem was sorted out and that they were trying to have the clutch kit replaced under warranty. They then later informed me
That I would have to pay the r8500 myself as the warranty did not cover the clutch. I told them that I also owned a 2006 (126000km)
Tucson previously and replaced the clutch kit myself with genuine hyundai parts. All in all it cost me r3200 and I therefore
Could not understand why it was so expensive. I said I would rather replace it myself upon which they said it would jeopardise my warranty
I then said it does not make sense as the warranty does not cover the clutch anyway. The lady at the service department
Asked me to be patient as she would endeavour to have the clutch replaced under warranty as I also have an extended
Warranty at motorite.
After a couple of days my wife was informed by phone that the clutchkit would be replaced under warranty with no
Cost to me because the wear and tear on the clutch was premature. Again after a couple of days of not hearing from
Them I went to see them again with a new story from their side. Once again they said that the warranty does not cover and
That they would now look for a cheaper pirate clutch kit to lower the cost. The price quoted all in all was r5500 upon
Which I gave them the go - ahead. The clutch kit which was installed is a valeo kit which as far as I can recall, is the
Genuine part.
I eventually received my car today (24/07/2012) and am disgusted with the results. Firstly the car still does not idle
Evenly and secondly there is a ticking sound which picks up as I accelerate. I do not feel to take my car back to this garage
As it seems there is a fair amount of incompetency on there side. Also the steering wheel is out of alignment
Be assured that as great a hyundai fan as I was... It is something of the past. It seems that hyundai is still not up to par
With other brands regarding reliability and after sale service!
Ps final payment r6200, 00 (Previousl owned opel astra-236000km and no clutch problems, nissan maxima - 224oookm and no clutch problems)
Food for thought, is it not!
Regards
C. B smith

Purchased a 2010 Hyundai Santa Fe in July of 2012. A maintenance warranty was also purchased at same time for scheduled oil changes at the dealer recommended interval of 7500 mile intervals. Type of oil was recommended as energy conserving motor oil, although oil changes performed at the Roseville dealership resulted in a reduction of mileage of 3 to 5 miles per gallon compared to the changes performed in the San Diego dealership. Coupons are available to be surrendered at 7500 mile intervals for oil changes and also tire rotation is included as also outlined on coupons. On two separate occasions, visited Roseville Hyundai dealership and for scheduled maintenance (oil change, tire rotation). On both occasions a sticker was placed on windshield for an oil change of a [protected] interval, and on both occasions the tire rotation was ignored, although the last visit shows tires were rotated, but markings on the tires reveal no rotation was accomplished.
On the last visit, I contacted the customer service about the short interval for the oil change, and was told that the recommended interval is now [protected] mile interval, and the type of oil is no longer listed on the work slip as is on the other dealership I have visited In San Diego, CA. The management of this dealership has now turned a reputable business into a ripoff organization that allows less than satisfactory maintenance actions on customer vehicles, which will result in more frequent failures of the engines and drivetrains of vehicles serviced at this dealership. This complaint may not get much notice, but does convince me that this dealership can't be trusted for future vehicle purchases due to the type of service provided.

There are plenty of places to buy a car, wpb "napleton" hyundai is definitely one to stay away from. They are the stereotypical bait & switch dealer, like the scary example of your worst "used car dealer nightmare". Too bad, hyundai was coming along with some nice products, but with liars, cheats, deceitful managers, crooked finance guys running their "operation"... Do not risk signing your name. You will be sorry...

The gm, raul gomila is a rude, condescending and angry manager who makes promises on the phone to get you in the door, then blatantly breaks his word, issuing sneaky exorbitant interest rates, switching prices, yelling at his emplyees right in front of you. Nothing they say can be trusted, especially raul gomila. Be very careful. They are shifty, lying and deceitful. The actual dealership is a dump, very dirty, bathrooms are a mess, but the sales guys are super nice, one wonders how they ever make a living with the people that make decisions there. That management is definitely crooked. Times must be hard, they can't sign up a "lay down" without trying to "stick it to the customer that wants the product". They just jack up the interest rates, include add-on costs that only appear in the fine print, like the olden days all that is missing is the plaid jacket, the rest fits. The place gives you the creeps, the problem is, you want to buy the car... They make the experience impossible.

Stay away... Drive to lauderdale, miami, orlando or tampa... But do not trust these dishonest, slick-mouthed operators. We are apprising the corporate office, no way the polite far eastern ownership would approve of such garbage... Maybe things will improve if they fire fat raul and wise-# jamal but until management changes... Run for your wallet.

Sir,
I got my car no. HR-10N/5340 serviced from Samara Hyundai, Mayapuri. My car was covered under extended warranty dt. 13.08.2012. the Samara Mayapuri took 3 days to just change the mounting of front shocker, so I told them not to service my car A.C.
I, then took my car to Malwa Automobiles, Sonepat, from where I had purchased the car. There, on inspection before taking the car, I was told that my following things have been stolen :
1. A.C. filters
2. A.C. stand (which covers the filters)
I did not expect this from such a company of repute. I have 7 Hyundai cars but never such a thing has happened. I am in a state of shock & disbelieve that a company like Hyundai can stoop down to such level. People at Samara have even not changed my left hand side view mirror which comes under extended warranty which I asked for.
I am most disgusted as well as shocked at their behavior as when I went back with the complaint they were not ready to listen & even didn’t give me complaint book.
I won’t buy any Hyundai product & tell my friends & relative not to go for any Hyundai products. I am giving all the details of the service. Kindly take action at the earliest.
Vehicle no. : HR-10N/5340
Car : I-20
Engine no. : 179625
Job card no. : B201203802
Job Incharge : Mr. Pawan Pandey
Date of getting it serviced : 27.05.2012 & 29.05.2012
Date of getting the car back : 29.05.2012
Parts missing:
1. A.C. filters
2. A.C. stand (which covers the filters)
Parts not replaced:
1. Left hand side view mirror

Thanking you.
Regards.
Mahinder Singh
H. no. 1889, HBC, Sec-15,
Sonepat.
Ph : [protected], [protected]

Enclosure :
* Job card of Samara Hyundai, Mayapuri.
* Job card of Malwa Sonepat.

Brad Benson Hyundai sales are Pirates they use bait and switch tactics. After more than years as a customer, purchased 5 or more vehicles, they pull a trick on me. I purchased my next car at Circle Dodge. Shame on you Brad Benson and Shame on Hyundai Corporate to support this practice with their Dealers. Driving a Charger NOW!

My car hyundai santro reg no KL-13 R-9988 got some damages( check the attached repair order copy to find the damages) because of an accident before two months . So my brother went to ktc hyundai, kannur to repair the car . but he faced very bad attitude from the ktc's staff. while the staff was preparing the repair order dint mentioned any dates like receiving or promised date. he asked about that but their reply was they cant mention any date even estimated amount also they told if you dont want you can take back your car. in that situation he really fed up with their attitude and he left the car there. but the thing is we never get car until this time. when we contact them they always giving only one answer that is if you want to repair you must wait until we get time to repair the car . and i realise that there is no other authorised service centre for hyundai in kannur, that is the only reason they behaving like this . so here i just submit my complaint for support from anybody to get my car back immediately . please not the service manners of ktc hyundai given below
1) There is no received date in the repair order
2) There is no promised date in the repair order
3) There is no estimated amount in the repair order
4) They dont have any manners like "give respect and take respect"
If anybody can help me please contact through my email " [protected]@gmail.com"

I bought a 2009 Hyundai Accent and have had many problems. The tires wore out within 6 months and had to be replaced. This pattern continued until 4/12 when after 25, 000 miles my 4th set of tires wore out. I had additional problems with brakes, steering, engine, sensors, batteries, ball joints and belts. The car is now at the dealership, in pieces and they will not fix it. The car is still under warranty, but they will not honor it. Do Not Buy A Hyundai!

There is huge difference between outright usury and disregard for consumers'rights and neglience. if the aforementioned was imposed on a struggling person attempting to cure the problem. if this entity label itself as a model company, that would be more outrageous.
I was victim of this usury when I attempted to recover my car that was impounded by my lender, Hyundai Motor Finance. My debt was 947.05 which included penalties, late payments surchages, reinstatement fees, and so on. They only accepted payment via Moneygram, Western Union and even gave me different versions to confuse you more.
I paid the due amount and I had to face another wall. I owed them $ 400.00 plus 9.99 fee for Money Gram transfer fee because they only take cash not credit card or other payments. This was for towing fee. I calculated the fee based on the distance from my house (street where they pick up the vehicle to the storage lot). based on Google map, the distance is only 4.8 miles roughly 13 minutes. That is roughly $ 83 per mile. City of Los Angeles charge $ 114.50/hr for standard vehicle (mine is 2009 Hyundai Sonata) and give and take 20 minutes plus another 20 minutes for securing the car, that not comes to $ 76. However, I had to pay 5.26 times the rate that the city of Los Angeles charge for towing cars. Since the car was within the city boundaries, I should be protected from this usury law.
Hyundai sent me a letter 6 days after (the car was taken at night of 12 and the letter was received on the 17th) ordering the impound with threats to sell the car at auction.

Storage Fees

The car was towed and taken at 10:30 PM of April 12th and retrieved on the 19th at 1:20 PM which makes 8 days of storage. This method of calculating favors the garage and tow operators and not you.
The garage also charged me $ 95.00 for storing my personal property for 3 days (actually two days because I went the next day to get my folders with important documents). They don't lose any chance of making money off you. This is America and we all get ripped off. I had to wait 20 minutes outside while they retrieved my stuff from the car. This does not make sense to me.
When I confronted the supervisor on why I was being overcharged $ 32/day storage fee when the letter that your company sent says that I am only required to pay the rate of $ 15.00, he evaded responsibility by telling me that HMF does not control the rate and only PAS, its contractor, who hid their charges of $ 75.00 to the final bill bringing my total fee of $969.00 higher than the amount that was in behind. They conveniently put behind their contractors while letting all the abuses go unchecked. The supervisor acted as if he did not know what was going on when HMF is known to be after late payments like a bulldog calling me several times at early morning. We would ask me why I paid the high fees at the end ? I had no choice. I needed the car to meet clients to make sales to not fall behind payments to HMF.

Do not go to victoria hyundai they are aweful! I purchased a new car from hyundai victoria about a month and a half ago it was by far the worst experience I have ever had. They tacked on extra insurance that I did not ask for and told me that I had to have it to get approval through the bank when I called the bank they said that was not true but I had already signed the papers so it was too late, hyundai said they would refund me the amount but then never returned my calls.

When I purchased the car I only got one key for the car when I asked for the second key they gave me one for another vehicle hoping I wouldn’t try it before I left. I demanded that they provide me with a new key and they said they would... Still no word on this and they cost between $200-400 to program these special keys.

They also made a mistake with my payment schedule and put it as every two weeks instead of the 15th and 1st. When I asked them if I could change this indy informed me that it was no problem at all and I made sure to ask if it would change my monthly amount I need to pay (As I have made changes like this in the past and your payment amount usually increases) and he assured me it would not increase my monthly payments and guess what they went up $76 dollars per month.

On top of all this I just received a bill from them for $500 for a deposit that I did not agree too... When we originally did the paperwork there was a $500 deposit but indy the one in the finance department said he would take care of it and now again I am playing phone tag to get more information on this surprise bill...

To sum up my experience at victoria hyundai it was filled with false expectations, lies and a complete lack of regard for their customers! I will be writing a letter to the better business bureau and contacting my friend at a local newspaper if they do not resolve all of my issues before the end of the month.

I bought my Hyundai i10 cash from Hyundai Heidelburg. It was delivered to my doorstep on Thursday 22nd March 2012. It arrived without a radio and the sales person told me the radio was still "on the ship" and promised to come on Wednesday 28th March to install the radio and register the vehicle at the same time. Up to this stage I had wonderful service but the minute the money was in their banking account the quality of service deteriorated. I mailed the sales person on Monday 02nd April to enquire when the radio will be installed and the vehicle registered. Again I was promised that it would be done before the end of this week. Well needless to say, I am still waiting. This service is Totally unacceptable and it would be highly appreciated if drastic steps could be taken.

 My car santro zing TN 72 AH 1062.
 Third service has been completed in Chandra Hyundai (Coimbatore).
 As the wheel alignment was not checked properly our Tyre had been damaged (1+1=2).
 After seeing the wheel alignment in susee Hyundai for 3 times our problem had not been rectified till now.
 Coimbatore to tirunelveli up and down distance is 820km.
 so to recheck in Chandra Hyundai is not possible .
 Already this problem had been raised.
 We had complain ted against this in Chandra Hyundai.
 The had changed our stepny Tyre instead of damaged Tyre.
 So 2 Tyre had been damaged.our car had run only 12000 km before so much problem had arised.
 This because of the carelessness of Chandra Hyundai(Coimbatore).
 Now you have to change my tyres instead of damaged tyres.
 I had already complaint against this in internet also to gm no action had been taken till now…………….
 As you did not take any action in this we had lot of loss money.
 As my uncle in law was died I couldn’t able to go in our own car we had arranged a call taxi which would cost about RS 15000/-for 2 trip.
 my uncle was admitted in hospital seriously informed by my husband.
 I had rushed to tirunelveli with taxi because as my car was in workshop for service.
 My uncle died on 16 December immediately I need to go to tirunelveli .I couldn’t go we don’t have car .my car was because had not been in proper condition.
 In this because of your carelessness and our loss of money is due to your company.
 please take necessary a action immediately within three days.If no reply from your side I will take steps seriously because I am suffering for many occasions of about 3to4 months after buying after buying tis car.if no reply I will take this issue to consumer court against Hyundai company.

I brought a brand new Foton Van from Hyundai brackenfell on 7 dec 2011.The day after I bought verchile I notice a few faults

Hi graag wil ek n klag indien teenoor Hyundai Gezina en Hyundai Wonderboom in Pretoria.

Ons het na n voertuig gaan kyk wat in n katalogus geadverteer was vir R229 900 by Hyundai Gezina. Nadat ons n vorm geteken het om te bevestig dat die motor nie verkoop word en dat ons die eerste opsie vir die koop het, het die motor skielik na n ander tak (wonderboom) geskuif. Na ons met n verkoops man daar gepraat het het die motor se prys skielik met R20 000 gestyg en toe kon hulle nie meer die motor vir ons gee vir R229 900 nie maar wel vir R249 900. Ek het hulle genader en gese maar dit is nie die prys wat in die katalogus was nie en toe skielik is dit die ander tak (Hyundai Gezina) wat n fout in die katalogus gemaak het en dat dit ook skielik toe nie dieselfde motor was as wat hulle geadverteer het nie!

Ek het toe dadelik gese hulle moet die koop kanselleer so nou sit ek sonder die voertuig.

Wat staan ek te doen. Is daar enige iemand met raad!

When purchasing my new vehicle, I had been told by Fred in service, I would be receiving a survey in the mail; once completed, I could return it to the dealership for a free tank of gas. Quite a bit of time passed; I had received other mail, in regards to oil changes, etc, but hadn't received the survey. I called Fred to advise; he said he would contact the head office and they would get it to me; more time passed, I called again; he gave me the same response. I called to speak to Mauricio in sales, left a message on August 10/11 and haven't received a callback from either.