Hyundai
reviews and complaints

To whom so ever it may concern
Please read this entire complaint letter as it is very serious and not done after repeated request.
Hi,
This is Yogesh from India and my dad owns a red I20 diesel version purchased in 2010 in DSC Hyundai Chennai.
1. They delayed the vehicle delivery for a very long time (Executive Name: Vasu, DSC Saidapet).
2. Every time when we enquired, they gave me some lame answers and sometimes they asked us to come and take the car. But when we arrive there, again they say that the vehicle is not yet here blah blah blah. They kept doing this for months. They cheated in few other things which I don’t want to mention. Even after all the inconvenience, the sales executive asked me to give full points and we did so.
3. Since the purchase, we have serviced with same dealer DSC Hyundai in Porur. Last year when the car had crash, I took it to the same centre. I paid them the full amount but when I looked at the paint job, it was so ugly and unprofessional. Visible paint spills, sand stuck on the paint, finger prints, paper marks and plenty of visible lines. I was leaving to Singapore and when the customer service rep called me, I gave her my complaint and asked her to follow up with my dad on this issue. But no one did.
4. When I came back to India, I had air con complaint and gave the vehicle to DSC and mentioned them about the paint job. They promised me to redo that. From that day, they have asked me to bring the vehicle several times and I had to allot time even with my very busy schedule. But when I reach there, they don’t repaint it but just do a wax polish.
5. Later Mr Jayaram from DSC was in contact with me and asked me to bring the car after pongal holidays and I confirmed on the day with him to com. When I went to the service centre, I was turned back by the body shop manager Mr. Jagadheesh saying that the equipment is out of order. They should not have asked me to come at the first place. When I asked him to quote a price for a small paint job which is not even 2 inches, he said it will cost more than INR3500. I do own a Suzuki and they do a perfect paint job with affordable price. Ok, I will pay but will the job be worthy? He said that DSC executives sometimes, get less money and do a low quality job. So if I pay more, I will get a high quality job. Is this a brand? Is there some low quality and high quality work by Hyundai. Mr Jagadheesh, openly said that if I pay more, I will get high quality job. I have paid them lots of money but is the job good?
6. When I asked him about the old paint job which has to be redone, he turned back and went inside the office. I was waiting for Mr Jagadheesh outside near my car under the heavy sun but even after noticing me, he never came back.
7. I called the customer service this time and placed the complaint telling them the whole story. They kept in touch the next day and I told them that I don’t want to continue with DSC. But in spite of telling them, they asked DSC to contact me. These guys called me again and forced me to give my car to them for the repaint work. Mr Jayaram came to my house on 30/01/2012 and got my car. He said that he will redo the old paint job perfectly this time and also new paint job which cost not exceeding INR 1500 which on the front bumper.
8. Today they called me saying that the car is ready and I have to pay INR2000 which is different from what Mr Jagadheesh quoted. I went to the centre and when I saw the old paint job, it was not redone but polished again. When I asked the executive, he lied to me saying that they have repainted but actually not. All the marks are still there and not a bit change. When I looked at the bumper area which was painted yesterday, I was upset because it was the worst case like the rear paint job. But I paid them everything but the quality of job is ZERO. When I questioned the executive, he stood still. He was not ready to give me a solution and none of the other works I asked them to do was done. I called the customer care again and asked any higher officials Email so that I can send this mail but they were not ready to help me.
Why should I buy a brand which has worst service. Hyundai should understand not just sales performance is good but the company should seriously concentrate on what’s happening after that. Every time they force us to give them 10 points and we do so. Today I refused to fill the feedback form. We bought this car only because it has wide service network in India after Maruti Suzuki. But with this service, how can I trust Hyundai and ride my car? How can I recommend this brand? How can I have a safe ride? Should I waste my time with such unnecessary things? Should I waste money even after I know that I am cheated?
Yes, I swear that my next car or any of my relatives and friend car will not be a Hyundai when there are several other better brands in India to choose. My advice to Hyundai is to look into such issues and make this a better brand. Not just your marketing strategies will help to sell Hyundai cars but customers are very important.
I request the person to provide me the top official (Regional director, Head etc) email so that at least they can take care of this. Just think why I should waste my time by typing this mail if nothing is taken care. If this long complaint mail is ignored after reading, I am so sorry but Hyundai is not a worthy and trustable brand.
Lousy work again by DSC Hyundai. How can I trust this dealer and this brand if they are only interested in filling their cash counter but not doing a good job even after repeated complaints? They ignored my previous compliant and tried to cheat me by say that they have repainted that part which I have complained for a long time. But they just polished and gave it with the same condition. A new paint job for which I paid today was a kid’s work. I had enough with DSC and they are not ready to fix their mistake. Very rude indeed. Is there anyone to look into this? What should I do now?

Good day to you,
I booked my wife's hyundai i10 in to the workshops in Pinetown for its 1st service-15000km.---10/02/2012.
I informed them (Suren) that the aircondioning was faulty, working on and off when it felt like it.The air-con is still faulty, not operating.
When i informed Suren of the continuous problem that i was experiencing with the vehicle, he told me to book the vehicle in, and might have to keep the vehicle for a day or two, --I explained to him that i live in PMBurg and had to bring the vehicle in specially for them to rectify the problem.When i suggested he arrange for a courtesy vehicle, this was denied as they do not have a courtesy vehicle available for customers with that sort of a problem,
I am very unhappy with the treatment from the Hyundai workshop in Pinetown...i dont have the time or energy to run around with this vehicle to try and get something repaired.
THE CAR IS STILL UNDER WARRANTY--WHY IS THE AIRCON NOT BEING REPACED WITH A NEW ONE.? PLSE ADVISE AS TO THE WAY FORWARD.-THANKING YOU..
Regards,

Zander Potgieter ([protected])

Bought a brand new Hyundai i10 in September 2011, and since then it has been to Hyundai every month. Car keeps stalling in mid drive.
At first they said it was the ignition bushes, which they replaced, but the car is still doing the same.
Took my car in again today, for it stalled with me 3 times on my way to work, then i struggled to get a courtesy car from them.
A new car that only has 7000km's on it after 6 months is not supposed to give problems like this, am not at all happy with it, and frankly i dont trust driving it anymore. Am a 26 year old woman, and my income depends on my transport. I need to drive and see clients, and am losing business because i'm either late of cant make it.

My manufacturer Gaurentee is over at the end of February 2012, and Hyundai is stalling for time, because they know that after February this problem is not theirs anymore. I dont want to go to extremes, but i want them to sort out my problem, and at the moment i want a new car, because i paid for a new car, and got a car with problems! I did not pay them with money that has problems!

In 3/2010 my 2002 Hyundai was recalled and supposedly fixed. So I thought ! December 31, 2011 the front end of my car crashed to the ground with a big noise. It was the under control arm ( the recall part). They never replaced it like they should have back in 2010. I had the car towed to Cortesy Hyundai where they did the recall back in 2010. It was 45 dollars for the tow from AAA. I had 3 people in the car including myself, we could of all been seriously hurt. We had to find rides home. I have 2 Hyundai Elantra's. I am a great customer. I never had any problems with Hyundai before. All I wanted was a rental car and the tow fee of 45$ returned. Especially since it was not done right the first time. When I asked the manager about a rental car and tow fee returned to me, he flew off the handle. He said I was lucky they were even going to fix a 2002 car. How rude ! Terrible customer service at Courtesy Hyundai in R.I. His name is Frank and he is the service manager. He began yelling and swearing at me. I handed the phone to a worker at Enterprise Car Rental and she heard him. He even yelled and swore at her. She is also filing a complaint on him. Very unprofessional. I fely bullied and attacked. I will NEVER buy a car there again ! I am writing to complain and also I would like to get my 45$ tow fee back. I would also like a rental car until my car is fixed. Thats not to much to ask, since I've been a loyal customer since 2002 and I own 2 Hyundai Elantra's. If matter does not get resolved, I regret that I will never purchase a Hyundai car again, due to bad customer service. I will go with a Kia next time. thanks for your time, Hyundai ownner

I had a recall on my car 3/2010. It was on the under control arm. Supposedly they replaced it and it was all set. I had 3 people in the car including me. Luckily no one was hurt! This should’ve never happened if it was repaired correctly in the first place and I had two other people in the car. It was very frightening and such a surprise. I had my car towed by AAA to Courtesy Hyundai in Pawtucket, Rhode Island, which was $45.00. I was expecting good service and a rental car for the inconvenience, but the service manager Frank was VERY, VERY rude to me on the phone when I called to check on the car a few days later. He said no rental, no reimbursement of towing and that I was lucky they were even going to fix a 2002 car for me! I have 2 Hyundai's. I have a 2002 and recently bought a 2010 Hyundai Elantra. I was going to buy another Hyundai for my daughter soon too. But I changed my mind. The service manager Frank at Courtesy Hyundai was swearing and yelling at me on the phone really loud. I handed the phone to a worker at Enterprise Rental in R.I. and he started to yell and curse at her as well. She is also issuing a complaint on him. Requesting for a rental and towing reimbursement is NOT much to ask for. I have never been treated with such disrespect, rudeness and vulgarity from any type of establishment before. It was the worst customer service I have ever received which is why I will never purchase a car from Courtesy Hyundai again. I am asking for my 45 dollar towing fee returned and the use of a rental car until my car is fixed. That would of made me a happy, satisfied customer. Thank you for your time.

Sincerely, Hyundai car owner
.

I've a Hyundai Santro Xing XG bought in March 2005, it has done < 38, 000 km. A couple of days back when I went for pollution check the car emanated black soot. Today when I took the car again to the service center at Austin Hyundai in Baishanabghata Patuli township in Kolkata black fumes emanated again and the engine oil seemed black as the service advisor indicated. He has taken the car and indicated that an engine overhaul is needed and piston might be needed. The estimate given is Rs. 25k and would take 10 days plus.

My thoughts are that at

Hi! Thank you for looking at this page. I just wanted to share my family's experience with Hyundai Motors, which would also include Kia Motors by relation.

My dad wanted a new car. He really liked the 2011 Hyundai Sonata, and ended up selling his Scion xB to the dealership for most of the down payment on the new Hyundai. He loved the car, often telling me how he liked how it drove and the gas mileage. It had a lot of options too, just about everything except navigation. He bought the car earlier in 2010, just about a month after they first came out. He had to bug my mom for a while about getting a new car and after he kept telling her how great he thought this car was she realized it would make him happy, so she gave in.

This year, in June of 2011, my dad started having a problem with high blood pressure and had to go to the emergency room, twice, and what the doctors found was that he had a brain tumor. He needed to be operated on almost immediately. After further scanning and just before his operation, they found more tumors throughout his body. It was cancer, and it was just about everywhere.

This was a shock to all of us, most of all to my sister, she is 38 and has cerebral palsy. She has lived with my parents for her entire life. She didn't really understand what was going on but she did know he was very sick and of course it scared her that her dad might die.

The rest of the family lives in Pennsylvania. My parents had moved to South Carolina a few years before for the warmer weather. This made it much more difficult for us to be of any help and also left my mom alone to take care of my dad, take him to his appointments, help with the treatments and medications, dealing with everything from emotions, schedules, money, etc..( If you are a mom, I am sure you know what I mean.)

Maybe at this point you are wondering, what does this have to do with Hyundai? I am getting to it...Well, needless to say, my dad didn't survive very long, he only lived 3 months from the time he was diagnosed with cancer. Anyone who has ever had a loved one with it knows how much strain it puts on the entire family. Not only has this been hard enough to deal with for my mom, it left her alone in a place where she had no other support. Knowing she didn't have the resources to fall back on she promptly did what she could and moved back to Pennsylvania. She had to quit her job there to take care of my dad and sister, and since she was back in PA, she wanted to settle in and get a new job, get my sister involved with some programs, you know, back to the everyday, if you will. With getting a job, she was going to need the Hyundai.

Maybe you are thinking I am going to say she couldn't afford the car.. Nope, she can. Without a job she can still afford the car. It's not about making the car payments. No, the car was only in my dad's name in the loan and title. Really just an oversight you would think...

Not Hyundai. Today, on November 1st, 2011, Hyundai took the car off of my mom. No late payments, as a matter of fact, she only owed 16, 000 or so on the car, but it is worth 22, 000. She had called Hyundai and asked about what she could do to just transfer the car to her name since she was the one making the payments the whole time, She was told that she was going to have to wait for a call back from Chang (from what we are told, the only man in the whole organization that deals with this issue). Who never called back after days of waiting. She had to call again and again. When she finally did get to talk to Chang, he was irritated and cold. She sometimes couldn't understand him and at first he would say he would call back, then it was, it will take at least 10 days to get the paperwork done, then it changed to requiring a letter from a lawyer stating that my dad wanted her to have the car after he died and taking weeks to sort out. My mom told him she needs a car to get around and asked why this was becoming so difficult. He said, if you can't wait, they would take the car. Soon after she talked to his supervisor, she (the supervisor) said she would stop the tow truck from coming, but the call that came next was for my mom from the towing company about the picking up the car.

My dad was 66 years old, suddenly diagnosed with cancer, going for brain surgery, then radiation treatments, then chemo treatments, soon after hospice and the end. I think maybe worrying about who's name is on the car loan when everything is expected to pass over to the spouse, could have not really been on their, or anyone's mind for that matter.

Isn't it odd that just about anyone of us can walk into a car dealership and leave with a new car but yet, if they can take the money you have already invested without consequence, they throw you under the bus.

Well Hyundai, I hope you are proud of yourselves, kicking a widow with a special needs child down when they need a car. I think your actions are immoral, cruel, and unconscionable. But good for you.. you got the big arms and all the rights to take that car. I can honestly tell you that I will tell anyone who wants to listen about this. I hope you feel good about yourselves.

Oh, and by the way, I am not exaggerating. I haven't left anything out trying to make my point. It is what it is. You can make your own judgments about it, and if you have questions I'll try to answer them the best I can.

At this point, I am not sure. I am open to suggestions. I know I want people to know how my family has been treated.

One should never post any type of auto review of a dealership until they have, at least, had their first service. I am sure that we all feel great at the time of purchase. Selling a car is one thing. Servicing that car is another. Wait until after your first six month service at least before giving out praise. This dealership capitalizes on these first moments.
My salesman (Keith Ross) was exceptional. Had he not been he would not have been able to sell me a car. For three months he tried to get me to post my review on DealerRater.com. I always said that I would but not until after my first six month service. This way I would have the complete dealership experience. I'm glad I waited. What an unpleasant experience it was. In a nut shell, ask me two questions:
1. Would I buy another vehicle from this dealership?
Answer: ABSOLUTELY NOT.
2. What happened after your exceptional sales experience?
Answer: Almost three months and seven visits since my first six month service back in Sept. I have yet to find closure to my service needs. It is now Dec 14/11. I was told by (Jeff Larsen) the service manage and I quote "I replaced your two cracked door handles with new ones therefore I have done my job". It didn't matter to him at that point that I now have two door handle on each side of my car that don't match in color. But as long as they weren't cracked then he has done his job. That was just the beginning. There is so much more. Too much to list here.
For those who are interested in the full story email me at [protected]@live.com and I will send it to you. I will even send the video to show that he did in fact say this and more. It will shock you.You have to love these camera phones.
One more thing. If you purchased the synthetic oil package ask them if it is "true" synthetic oil or if it is regular oil with an additive added calling itself then synthetic oil. I don't know about you but for me "true" synthetic oil is not made by adding some type of additive to regular motor oil. Am I right? Ask to see the synthetic oil bottle. Maybe even have your video phone on before you ask. Email me.

I went to the dealership because two bolts with the screw inside broke off while I was changing the tires, . Obviously, it is not my first time changing tires and I am very careful with it..I went to the dealership to see if they could replace it but basically they said that they cannot do anything since it is not under warranty, even though the car is new purchased in 2011. Also the car has a twitching sound when I press the brake. They refused to look into it because they said the car was not safe since it was missing bolts. Amazing. I am korean born and loved hyundai. BUT JUST THE EXPERIENCE AND THE COLD ANSWERS FROM THE DEALERSHIP SERVICE MANAGER AND HYUNDAI CANADA SHOWS THAT THEY DO NOT CARE ABOUT CUSTOMERS. WE WERE THINKING OF PURCHASING A SONATA, BUT NOT ANYMORE AND BASICALLY I WOULD STOP RECOMMENDING TO BUY A CAR FROM HYUNDAI. HYUNDAI, YOU JUST LOST A CUSTOMER AND A GREAT HYUNDAI AMBASSADOR.
MY CONTACT INFO IS [protected]@YAHOO.COM

My wife and I bought 2 brand new cars from them (Advantage Hyundai) this past May. Everything was going great until we finally got the cars. I left my car there to get a sunroof added, the remote start and tinted windows. So before even driving it off the lot I had over 100 miles on my car. When I finally get my car I find 2 issues: 1st the sunroof wasn’t installed properly and wind was coming through and 2nd my wheel alignment was off. The car did not drive straight at all. I had to bring the car back and get them both fixed. They put more miles on my car and attempted to fix the wheel alignment.

This is going to be my 7th time going back there to try and get this issue fixed and every time I go back the tech says I see the issue and the last person probably didn’t do this. They never have a loner car available but when i bought the cars they had tons available for us to use. I also had issues with the bank they used for the loan. 5th third bank who never received our information from the dealer and when they did only sent us 1 book for 1 car. Then they stated we didnt have insurance on the cars. Insurance information was sent 4x to them.

The service is horrible and the car will never be fixed unless they replace parts on it, which then makes a brand new car, not brand new. I paid for a brand new car and thats what I want.

I purchased a used 2004 Subaru Legacy in sept. 2008. I questioned if there is a accident history to be assured that it has a clean record. Having never bought a vehicle from a dealer before I felt confident they were telling the TRUTH...Well today, 3 years later I find out after doing a carproof report there was not only 1 but 2 claims for accidents on this vehicle. One in 2005 for over $6000 and one in 2005 for $14000. This is pretty substantial because as it stands now I sit with a vehicle that i'm trying to sell that has zero value in the buyer's eyes...
West Edmonton Hyundai...thank you for your DISHONESTY!

In August 2008 i bought a brand new Hyudai Sonata 2.4 from them with the deal being that it will include a 90 000km maintenance plan and not a 60 000km 3 Year, Never was a period of 3 year or 5 years being mentioned if it was the case then i would have definitely have taken 5 years as it makes sense, at this stage i still had an offer with Toyota and it would have been a better deal.but the Maintenance Plan of 90 000 km made me take the Hyundai deal.
On the 29th November 2011 my car was booked for a service and was taken in by my wife.Then she phoned me and told me that the maintenance plan is no longer in operation as it expired in august

Purchases a 2008 hyundai elantra. Told by salesman of free oil changes for life and two free tire exchanges. No stipulations were told to me at time of sale. Many stipulations were included. No free oil changes and 600 dollars work before I would receive free tires.;told by dealer that I should have read my contract more carefully. Sterling imports advertises free oil; changes and free tires in television. Very misleading.

Hyundai Menlyn is the worst service station I ever came across. I've got a Getz and a I 20 and I took them three times to Menlyn Hyundai for their services. Every time we waited at least 30 minutes to get them booked in. Not once did they wash my car after the service. This afternoon they called at 13h30 and told me the car was ready for me to come and fetch it. I arrived there at 16h45 and still they didn't wash it. Amanda told me they were too busy and they've got too much work. The previous time when I went to pick up my car they couldn't find it and after about half an hour eventually they found it in the back of the workshop. After about a month I bought the I 20 it started rattling, I took the car to Hyundai Menlyn and they said there is a rattle problem with those particular models, but it will take about three days to fix it and there won't be any costs for me. They asked me to make another booking so they can fix it. Today they told me I'll have to pay if they work on the rattle. Amanda asked me why I always bring my cars on their busy days. I found Hyundai Menlyn very customer unfriendly and I don't have trust in them anymore. I'll never go back them again. Janet

I have bought a new Hyundai Sonata ON 25 August 2011, the car now has 6200 km on the clock . It has been to the workshop 3 times already and is now going in for the fourth time.
On purchase the following things were problematic
1) Boot soft touch
2) Seat belt light not working properly
3) Cruise control not working properly
1)Problems 2/3 were sorted after switching the car on/off several times. The car was sent for the FIRST TIME to have the boot sorted out. The car was returned after a day as there was no spare. when the car was returned, the reverse assist was not working.
2)The car was sent FOR THE SECOND back to have it checked.
3)The car was sent in FOR THE THIRD TIMEagain to have the boot sorted out and also fix up loose trim on the dash. the car was returned 4 days later, with the dash trim loose, damages to the door trim and now the lights do not work
I have reached a stage where I want to say "enough is enough". I am not going to pay R300k for a new vehicle that is gong to send more time in a workshop

HYUNDAI SA " TAKE YOU CAR BACK AND RETURN MY MONEY SO THAT I CAN PURCHASE A TROUBLE FREE CAR FROM ANOTHER MANUFACTURER" (FORD / VW / HONDA)

FRUSTRATED AND IRRITATED CUSTOMER

I received a letter in the mail that told of the great demand for used Hyundais and that they would buy back my Hyundai Sonata no matter what I owed on it and no matter how old it was and not matter if I bought a car from them. The letter also had a $4000 gift card toward the purchase of a new car. The trick was that it had to be from certain dealer inventory models. After going to the dealership, they told me they wanted to look at my 2008 Sonata. It was in mint condition with 55, 000 miles.
After looking at it, they told me it was only worth $7000 and that they could not cover the $10, 400 on the loan. I pressed the issue that the letter said they would buy it back no matter what the loan amount was and whether or not I bought a car. For the record, my car, when new, had a nearly 22K sticker price and I financed less than 18K, which made it so that I did not have to buy gap insurance. My interest was just over 5% and I had a little over 2 years left on my loan so I definitely had equity in the car.
They told me to pick out a car I liked and then we could discuss numbers. I said I would if he would give me $10, 400 for my car and apply the $4000 gift card as a down payment. he agreed he would. I chose one of the cars that was featured in the ad I received with the letter ON SALE FOR $11, 999 with $169.00 per month in payments. I told them I would buy that car for $169/month if they would apply the gift card for the down payment, buy my current car at $10, 400, and no other money changed hands. They came back after "processing my credit" and offered to sell me the car, but it would cost $270/month. My current car was a 60 month loan for $350/month. I had to ask them 3 times how long the loan was for before they admitted it was 84 months! I told them that was crazy and followed up by asking them how much was the interest.

They kept giving me some excuse that they were not sure as the "computer figures it." After I demanded they tell me the interest rate, they had to go check. It took 5 minutes for them to check and they told me 10.9%. Knowing my credit score was in the high 700's I knew my loan rate should be 4-5% even though the letter offered 0% financing for 60 months. When I told them the numbers did not add up, they sent the finance manager out to "explain it to me" because I was "confused." Little did the finance manager know that I was a former software engineer that had written complex mathematical programs for the space shuttle and my brother was a former Hyundai finance manager that had taught me everything about auto financing tricks to get more money from a customer.

As the finance manager started explaining it to me, I insisted he show me the numbers he was using. The first lie I caught him at was that he was charging me $18, 900 for the car that was listed in the ad for $11, 999. When I demanded he correct that he quickly reworked the numbers and there was no change in the payments. Then I noticed he had decreased my trade in from $10, 400 to $7000. I insisted that I wanted him to buy back my car like the letter promised. He said he was buying it back, but not for the amount I owed, the difference would be added to the new car. I told him he was not buying it back if he was making me pay the difference between $7000 and $10, 400. He insisted he was buying it back, just not for the price I owe. When I saw that explaining to him the he could not buy back the car for $7000 because it has a $10, 400 loan did not work, I then said that it would be like me promising to buy a car from him, then making him accept $3400 less than the price of the car. He still did not get it.

I then cut to the chase and said okay, forget the new car, buy back my old car. He said he could do that. Then he added for him to do it I would have to make up the difference from $7000 to pay off the loan. I told him that the letter promised he would buy it no matter what was owed and that it also said it did not matter how old the car was or how many miles was on it. He told me condescendingly, read the letter again. I read it out loud for the whole sales area to hear the word for word promise that the letter made. When I finished I asked him are you going to buy back my car no matter what I owe? He said yes, but I had to pay the difference between $7000 and the amount owed. I then told him that he was not honoring what the letter promised and that the words "buy it back from you no matter what was owed" on the car meant just that. Not that he could name his price and that constituted buying it back.

He argued that it was so I countered by asking how is this a special deal for loyal Hyundai customers and added, how was this different from just trading in my car at any dealership? He said it was a better offer. At that point I advised him that I had a better offer last week at Ford. He said I could not get a better offer from Ford because he had a list of their stock and and could not get a car from them for a better price. When I challenged him to honor anything in the letter, he reiterated his offer and said if I am not willing to take their offer they could not do business. At that point, I told him "why would I want to remain a loyal Hyundai customer if he can not even admit the letter was a lie and he was trying to scam me." He walked away and while the salesman was watching him leave, I gathered up ALL the paperwork on the table as evidence and left.

Dear sir/madam,
this is to bring to your notice that I had given my i20 asta crdi. vin no: malbb51rlam199835, reg no: uko7-af-2800 for the third routine service on 12th oct 2011. the car was in perfect condition when it was given for the service. the car was delivered back to me on 14th oct 2011, after driving the car for just five six kilometers I found that the pick up of the my car was too low and the car started missing again and again and also started emitting too much smoke. next days I went back to the same authorized service dealer where the service of my car was done. (commercial hyundai, gandhi road dehradun, uttarakhand, india)
I was promised that the car will be delivered back to me by evening. when I contacted them they said that the car is still not ready and it will be delivered next day, again they said the same thing next day and the same thing was said for the next few days. on 19th oct I went to the service center, they said that the sensor of the car is not working and they do not have the same in their stock and it will take three working days to get it, I asked the service manager mr rashid that weather he is sure of it, he told me that he is sure of it subsequently. I email the same to the hyundai customer care in india. I received the mail from [protected]@hmil.net back saying that the dealer will call back within three days but as of now I have not received any call from their side so I called up the tel no. [protected] given in your email contact person ms. nishu of central 2 regional office, uttar pradesh, uttarakhand and they informed me that they have tried the new sensor also but the problem is not with the sensor as told by mr rashid, this shows how efficient the people working with the authorized service centre are. today as of now they have not been able to identify the exact cause of the malfunctioning of my car which is still under warranty and has not even completed sixteen thousand kilometers. and today I called again to your central2 regional office there ms nishu your executive assured me that my car is under repair now and it will be deliver to you sharp 5:30 pm by this evening pm. and i'll inform you at 5:00. when I did'nt get the call from ms. nishu then again I called back to ms. nishu at 6:15 pm (ph: [protected]) there some body pick up the phone and said ms nishu has been left the office and our office is closed till diwali and you can contact us after the diwali. then I rushed to dealer at 7:00 pm there mr rashid said that your car is still not ready the problem is not resolved yet. so sir I totally hrassing by your dealer no feedback from ur side. I believe there has been some major problem with the car which has occurred because of the incompetency of the dealer who are servicing the car or the car has got some manufacturing defect. so I am going to register a case in consumer court (dehradun uttarakhand) tomorrow itself aganist the dealer. (commercial hyundai, gandhi road dehradun, uttarakhand, india) and hyundai motors india ltd
I humbly request you to kindly look into the matter and do the needful
thanks for your support.. and feedback
Regards
Tarun devrani
Mob +[protected]