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Hyundai reviews first appeared on Complaints Board on Nov 2, 2006. The latest review Discrimination at Rockford Illionis Dealership was posted on Oct 20, 2021. The latest complaint used car purchase be aware was resolved on Apr 18, 2015. Hyundai has an average consumer rating of 2 stars from 683 reviews. Hyundai has resolved 232 complaints.

Hyundai Customer Service Contacts

8800 333 7167 (Russia)
+82 23 901 114 (South Korea)
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+54 114 799 0500 (Argentina)
25, Yulgok-ro 2-gil, Jongno-gu
Seoul
Korea (South) - 03143

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Hyundai Complaints & Reviews, Page 22

Hyundaiwarranty work

Not only will Hyundai not honor the Warranty work, Your dealers try to get out of doing the Warranty work as they don`t make as much money with Warranty work, We purchased a car from Marion Ford Hyundai in Marion Illinois. They are all the same on these small cars, they really tell you how good the Warranty`s are, and then you get one where the transmission goes out at 67, 000 miles they won`t honor the 10 year or 100, 000 mile warranty. we purchased a 2008 new Haundai from this dealer. Now we have to contact a Lawyer and go to court. BEWARE OF HYUNDAI WARRANTY`S.

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    • Je
      jerry bond Feb 12, 2015

      We know your pain. This is our trouble.
      "poor poor service and failure to fix poor mpg"

      We have a 2013. Hyundai Elantra. Sticker said 34 town /40 highway. We have never got the 40 mpg. We get better in town than on highway. We drove to St Louis a few days ago. We only got 28.5 mpg. We have talked to the dealer many times. All they do is run a test, tell us that all is working correctly. Last they tested it. They said it was getting 30.5 mpg and advised that was acceptible highway mph. Advised them that was far from 40 mpg. That started that's what the gas card is for. I told them that only covers 1mpg not the other 11mpg average loss we have. The 40 mpg was the reason we bought the car. We started complaining the first day or so of having the car. The dealer told us it was breaking in and would get better with time. I think they were stalling to keep us from backing out of the deal. We bought the extended warranty. If we didn't I would have shipped it down the road. I feel the dealer was aware of the probably and just lied to make a sale.

      0 Votes
    • De
      Debi DomBrowski Mar 10, 2012

      Brad Benson in South Brunswick is Pulling the same thing with me, my clutch went last night, and they are saying someone else worked on the car and are voiding my warranty and extended warranty. The only mechanic, company, person or persons to ever touch that car from underneath was Brad Benson. I have never had this car to anyplace else or anyone else. So unless the mice or deer that live in the woods near my home are practicing mechanics, they are trying to pull a major scam. They want $300.00 just to evaluate it.

      0 Votes

    Hyundai Vernaloyalty bonus

    Dear Sir,

    Good Day...!!!

    We have bought hyundai verna in october 2009 and we use to have hyundai santro earlier. So they offered us royalty or loyalty bonus of Rs.15000 but till date i have not received any money from them. I have bought car from Kosmo hyunai jalandhar and concerned person is Mrs.Kokila. She only asked me to complaint you because she said she is helpless its only hyundai company's fault. I have submitted all the documents in 2009 only and now they are making excuses that our documents have not been submitted. But i have cleared their doubt as there was a girl named Jyoti who was working with kosmo hyundai jalandhar as royalty bonus incharge, she accepted the fact that I have submitted all the documents. The problem which I think is that they have misplaced my documents somewhere and now they are not ready to pay.

    Kindly check in this matter, I m really frustrated going there again and again for my money.

    Regards,

    Chirag Mahajan

    [protected]

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      • Si
        sikha_rustagi May 05, 2011
        This comment was posted by
        a verified customer
        Verified customer

        Really this is the fault of Hyundai company you have to contact to the company regarding this matter yet you can complaint at consumer voice they will response all queries I hope your problem will solve. I have contact details

        http://consumer-voice.org/
        Tel : 011-[protected] (D), [protected], - [protected], [protected]-25

        0 Votes
      • Dr
        dr amit goel Feb 09, 2010

        harrassment in giving exchange bonus checks and corporate bonus checks after 10months of purchasing car.

        0 Votes

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      Resolved
      Coconut Creek Hyundai — misleading advertising

      They run a constant add about giving you up to $6k over the Kelly Blue Book value on your car. I went in with...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Riverside Hyundai — poor customer service

      Took my vehicle in for its First service today. As it was due at 6000km. booked apointment with dealership...

      Prince Albert

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Brad Benson Hyundai — poor support and service

      First time filling the car with gas and the gas door will not re-latch (stays open). Called for service and...

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      Hyundai I20worst product/service

      I bought i20 in december 2010 and it was running smooth like butter before I gave it for the first service.
      All the guys at Harsh Automobiles, Indore service center are blady idiots and are not versed

      with the features of car.Even their MD is a highly unskilled and unprofssional person who has banged the drivability of my car and who never checks the car before delivering to the customer.
      Immediately after service, the car lost its smoothness and there started coming the noise and some weird sensation from the front two tyresup to the steering but there had been nobody to hear me.
      I think Hyundai has the worst service network and they don’t know that they have to train the people in their service centers.
      I had been calling to their call centers but no help.The call center guys are simply the dumbs you would ever come across who keep on promising that I'd get a call from local dealer which I never got.They always make fake promises and commitments.
      I’ve a Maruti and a Honda car and their service is much much better than hyundai.
      The MD in the service center does not know what features are in the car and he keeps on testing with no head and tail.Last week when I took the car to service center, they dropped the key of my car in gutter and as a result I could not enter in my car and got late for office.After lot of discussion, they agreed to change the lock and ultimately put the new lock in the car.Now today, my AVN system has stopped working for no reason and touch screen panel is also not working.Microphone in bluetooth is s poor that the person at the other end calling me, can't hear my voice.
      I had gone through lot of mental trauma and pain and feel like exploding my car and have decided not to buy Hyundai car again ever in my life but would leave no stone unturned to sue them.

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        Hyundai Santa Ferexdale hyundai

        I purchased a new Sante Fe 2009 with remote starter. Now having difficulty with the remote starter and the dealership refuses to honor the warranty stating that the current dealership had bought out the dealership (Plaza hyundai) and that the remote starter was not a hyundai remote starter. Although we have attempted to explain that we had no way of knowing this prior to the purchase of the car, the dealership refuses to assist in any way. We have called Toronto Hyundai head office for their assistance and they also indicate that can't help. The dealership is insisting that we should have checked that the remote started put in the car prior to pick up of the new car was a hyundai product and on this statement insist it's not their problem.
        Feeling very frustrated and ripped off by this dealership and unfairly treated. In the meantime, still having problems with the starting of the car!!!

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          • Ox
            oxjr Apr 17, 2011
            This comment was posted by
            a verified customer
            Verified customer

            If anywhere on the options list it states the stater was not a factory starter you are out of luck. Otherwise you can send notification to Hyundai that their approved dealership installed non-approved aftermarket options to your car, and that you will be putting to small claims both Hyundai and the original owners of the dealership as defendants.

            Your car is a 2009 though, the auto starter is probably starting to go and probably is past the initial bumper to bumper warranty. Go to Canadian tire and get the thing yanked out, repaired or replaced for a few hundred bucks.

            0 Votes

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          Hyundai Dealershipconsumer complaint hyundai dealer

          Dealership lied about a vehicle coming in. They took a $1, 000 deposit to give me the first option to purchase this vehicle. I realized later there was no vehicle. They used this tactic to take me off the market and tie up my money. Promised me a loaner car, but would not actual give me one. Had no car, so they told me to get rental and promised to pay, but did not. I got fed up and went elsewhere and purchased a Hyundai. They now refuse to refund $1, 000 deposit. Worst car-shopping experience ever.

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            2 Responses
            • Jo
              John Bo May 16, 2011

              I leased a sonata last week and to make a long story short was talked into putting $5000 down with a $349 pmt. When I picked the car up and after signing a dozen or so forms including the lease (which I had not seen before) I realized that the so called agreed upon value of the car was $29100 which is almost $5000 more the the MSRP. All attempts to speak to the general manager were rebuffed. I am 79 years old so this is probably my last new car. Its going to be hard for me to enjoy it knowing how badly I was scammed. Stay far away from this dealership.

              0 Votes
            • Un
              UnhappyFlemingtonConsumer Apr 09, 2011

              I also had a similar experience with this dealership. Hyundai should revoke their dealership. Hyundai vehicles are excellent vehicles, to act this dishonestly is not necessary with such a good product. I purchased three Hyundai's within three years, and would not buy nor recommend Flemington Hyundai to anyone.

              0 Votes

            Hyundai Santroservice center behaviour

            I had a bad expereine with Trident Service center in Bangalore - Sheshardipuram. I visited their service center on a saturday and the service personal told me that they are not able to take my car for service that day and booked an appointment for the coming monday and the car was to be picked up from my house. But nobody turned up on monday. When I went to the service station to complain about this, they denied that I had a booking on monday and the service center manger and not ready to accept his mistake and his behaviour was very rude.
            I have been a Hyundai customer for 10 years and this makes me think if I need to buiy any hyundai cars becauase service is a long term necessity and the trident hyundai does not treat its customers well.

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              5 Responses
              • Po
                power stearing pump Apr 18, 2011

                hi,
                dear sir my santro car registration no and rta location is up34 m 4700, lucknow respectively.
                my car is purchase on may 2009, approximately compleate in 2 year..
                the car problem occured in power stearing pump.jsv hyundai engineer said to me this pump is waste.he said change this pump..
                according to me(car owner) this is manufacturing problem in hyundai company.because this fault is not occur in new car..so please give me optimal reasion .further detail contact us my no [protected].

                -1 Votes
              • Sb
                sbkot Jun 10, 2010
                This comment was posted by
                a verified customer
                Verified customer

                the steering of my hyundai santro car makes a rattling sound on rough path of the road. specially when turned right or left.

                0 Votes
              • Ja
                Janet Apr 11, 2008
                This comment was posted by
                a verified customer
                Verified customer

                I received an unauthorized charge of $19.95 from a "Living Lean in Las Vegas". I have no idea what this charge or product is! Please responsd ASAP or I will take legal action for non-authorized transactions. This is a legal matter and I will proceed.

                0 Votes
              • He
                Hemant Kumar Sep 05, 2007
                This comment was posted by
                a verified customer
                Verified customer

                I took santro car to the HMP workshop Delhi (DL9CG 5702)for repairs on 21/08/2007 (gear oil leakage). The car was delivered to me on 24/08/2007 after charging Rs.13000/- .But i was stunned to discover that the traces of the oil emanating from the gear box and the gear box is damaged . The higher authorities never take care of the customers in this company.

                0 Votes
              • Hk
                H K Sawhney Jun 11, 2007
                This comment was posted by
                a verified customer
                Verified customer

                Suddenly my car stopped running and when I showed to the service centers, they told that its fuel pump is not working and that the part is not available from the manufacturing unit of Hyundai.

                Someone please tell what to do in this case and whom to contact?

                0 Votes

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              Resolved
              Hyundai Rustenburgpoor service and repairs

              My Hyundai Getz, 1.5 Diesel broke its cambelt. I took it to the Hyundai agents because they are supposed to be the experts. What a load of bull.

              Only after two months I received my car back. The motor sounds as if there is a tractor motor installed. The whole car shakes when it idle. It can not pull away from stand still without taking the refs up to 3500 rpm. All of this cost me a whole R17 139.

              Now the Whorkshop Manager tell me that it is supposed to be like that. For my R17 139 I must be happy with this very poor workman ship. It is obvious that neither him or any other person in that workshop knows what they are doing, or even know how to repair my car.

              I will not leave this here, and I will do what ever it takes to get my car fixed. Without ant extra cost.

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                • Ci
                  Ciska Engelbrecht Apr 15, 2011

                  Good Morning
                  My info: Ciska Engelrecht [protected]
                  I am really very disappointed in Hyundai Rustenburg for the service I received from them this past week.
                  I took my car in on Monday (4 May 2011) according to them a rat was in my vent system and they had to replace the aircon filer. This which should a 3 hour job turned out to be a 4 day job. On Thursday my husband phoned and they said that my car was still not fixed.
                  My husband went to them and asked to talk to one of the guys working with my car... the one told him that if he (my husband) has a problem he will put the car back the and left it. His was Thursday morning and my car (as you can imagine) smelt like a rotten rat!!!
                  The car was standing, closed up since Monday. Eventually he spoke to one of the managers and he said we can get the car Thursday afternoon.
                  ...so we went to the dealer and paid as promised (R600 for the filter and R1400 for the service)...
                  Just to find yet again that now my aircon is not working...
                  ...so again I left my car there for them to fix.
                  Just for jet again my disappointment... this time when I phoned there was a sensor form my aircon not working and this was fixed the same day but now I had to pay another R1000 +_ for the sensor, which they couldn’t concur if this was a error for the manufacturer of was this damage for the “rat”.
                  I took my car back and yet again they found a rat, but still my car is smelly so I think that there might be another rat. I can really not pay another R1000+.
                  The problem I have with all of this is that my car still smells like rotten rat and I can’t get the smell out. I took it to a place to spray in disinfectant and the guy working there said that there has to be a rat in the engine for the smell to be that bad.

                  I am going to WITS next week I only have today to get the rat out and get the car fixed. I request to take my car to Brits but I am not going to pay a 3rd time for the same job.
                  I really need a car, my husband is in PTA today an I am in WITS the whole of next week, I will leave my car with you if I can get a car to use for the week.
                  This is really frustrating and I am really getting nauseous from that smell.

                  I paid for the problem...but still is not 100% satisfied.

                  I would like to have backup form you so that I can take my car to Hyundai Brits to get a second opinion on if my car has been cleaned properly by Hyundai Rustenburg.

                  I am really not going to pay again for work that was not done right in the first place, I spoke to a few other car companies which said that if (like I did) a car was booked for a similar problem they fix it within one day and the put disinfectant in the vent system of the car after replacing the filter and cleaning the engine.
                  What should I do?

                  0 Votes

                Roseville Hyundaibad service

                0 stars! Horrible horrible service. Made an appt online for a oil change. After placing it I had an email saying someone would get back to me... No one did. It took 2 hours for them to change my oil. Then they came and told me my rear brakes were really bad. I believed them and paid $300! When I got home I compared their checklist on my car, to a older one that I had from last time. The front brakes were marked " need future attention" and the rear brakes were marked" good" somehow the front brakes now were checked good and the rear bad. I went back to try and dispute it. They told me that whoever worked on my car last time made a mistake, because this time they had the # 1 guy work on my car. So unless the # 1 tech works on your car, you can't really be sure that your car is 100% safe? Do not go here!! They also wanted to charge me $363 to put a small speaker back on my door that had fallen off.

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                  Hyundai — poor service

                  I bought two cars from Rallye Motors in Moncton, NB. The first car I bought was a 2006 Tiburon. Loved the...

                  Moncton

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                  Hyundai Getzfailed airbags

                  I purchased by Hyundai Getz 2007 demo model in 2008 with only 700 on the odometer. Since having my car i have unfortunatly been in two seperate car accidents. First was in 2010 when i had no vision as there were big cars in the side of the road to obscure my view and pulled out to a car coming straight into my drivers side door. I hit my head but was otherwise unharmed. The airbags in my car never deployed.
                  This week on Tuesday 22nd march i was heading home from work and an oncoming car skidded in the wet and plowed head on into my passenger side. I was lucky to not have any passengers in to car at the time and suffered major bruising on my chest and legs. My car is beyond repair and again the airbags did not deploy. My accident was referred to at the hospital as higgh impact but none of my safety features activated...
                  I am very angry because what if i had had a passenger?? or several for that matter???

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                    • Go
                      GoldOpals Opals Mar 27, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Wow; what bad luck you have had. My question is, did you contact Hyundai or the dealership where you bought it from after the first time the airbags did not deploy? It seems odd that the mechanics who fixed your car the first time did not fix it for you!

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                    Hyundai Constantia Klooffaulty vehicle

                    I brought a Peugeot 206 form Hyundai Constantia Kloof last year October. Before I took the car they told me that the car was leaking oil and they fixed the can belt for the 90 000km service. I was assured that every thing was in order. I got the vehicle on the Friday and on the Thursday the car went in for some small problems. I got the car back the same day. Soon after that, the car went in again on the 2011/11/17 for leaking oil and the idling is not constant as the vehicle keeps on hunting as well as a sound in the engine. I only got it back the 2010/12/14. The car went in for a third time on the 2011/01/24 and till this day I haven't received my car back yet. Tienie Potgieter from the dealership spoke to me in the middle of February and told me that they have send my car to Peugeot because there was a "recall" done on the 206. I send him a mail on the 2011/02/28 to find out what is happening seeing that I don't get any feedback from him. He told me that they are still busy with the car. The car was also send to Wilro Park Motors and not to Peugeot as originally told. I have been calling the dealership not stop since the 2011/03/16 to speak to the Dealer Principle Hubert Bergh and he is never available or in the office. Be aware this is the service and quality you will get from Hyundai Constantia Kloof.

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                      Hyundaibrand new ix35 giving issues and can`t be fixed

                      Is very upset and unsatisfied with Hyundai!!! I bought a brand new IX35 and had issues with it from day one, it went back to the dealer 2 times now and the problem is still not resolved and the workshop manager says he doesn`t know what the problem could be. This is unacceptable as they work for Hyundai and they can`t even fix their own car. The 1st time it was there they said it`s a setting on the computer box so they did the settings change but the problem still persist. then they ordered a brand new computer box and replaced it and guess what it`s still doing the same thing. The car doesn`t even have a 1000Km on it and have endless problems. Pls can some sort this out ASAP or I will do my best to let everyone know how bad Hyundai is!!!

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                        • Fr
                          Frustrated IX owner Jun 19, 2012

                          My experience with my IX35 premium purchased in October 2011 in Inverness UK has been similar and the car has been incarcerated in the franchise dealers workshop for about 6 weeks so far. Problems have included media system switching itself off every 10 mins, wing mirror controls faulty, reversing camera faulty, speedometer and mileometer failure. The biggest problem is the lack of expertise in the Inverness and Glasgow Hyundai franchise to identify problems and deal with them effectively. This is very worrying for anyone responding to the current Hyundai heavy advertising on TV of the IX35 and is something that Hyundai needs to take on board very quickly. My IX35 has now gone to yet another Hyundai dealer in Edinburgh to see if they can solve the speedo problem. IX 35 buyers beware !

                          0 Votes

                        Hyundai Indiaagainst service

                        Kinldy resovle my problem and get my car problem repaired either through the Authorized Service Station or from your end.
                        Before I would draw your attention to the main problem, details of My Santro Car is as under:
                        • Registration No.DL-2C-AE-2236 74; Make - Santro GLS; Year of Mfg.-2008; ; Engine No 489821 Cubic Capacity: 1086
                        Fucon fitted CNG Kit( throw Mgf hundai )
                        • Kilometers Run: 55531 k.m.
                        • I on regular and timely basis get my car serviced from MGF/SUNRISE HUNDAIi, Patparganj. The next service is due in the month of, 2011 or 55800 k.meters
                        The issue is that for the last one or two days, my car was showing the signal of Low Engine Oil and I visited the HIMGIRI Hundai Servie Station on 15.3.2011. The service agent Mr. MAHAVIR told me that there is the problem in the engine and the engine needs to be opened and some techincle issues like boring; rings needs to be replaced. And the rough estimate may be 20, 000/- to 25, 000/- or may increase higher. I told him that my car is only two years' old and run only 55000 kilo meters. As per the Hundai Motor India the engine usually opend at one lakh kilo meters.
                        I asked the service agent if I get my service done timely and there is no leakage of engine oil, how my engine oil has completely emptied. The reason for the problem told by him is because of CNG Kit. My point is that the CNG kit is installed by the company only and if all the problem is because of CNG Kit, why the company is installing CNG Kit. Why I should pay if the problem is not occured from my side.
                        As far as I think, the problem has occured because of the folloiwng reasons:
                        1. Engine oil filled by the Service Station was either not filled entirely or was of inferior quality.
                        2. Service Station is in the habit of making money by wrong description of undue problems or intentionally creating problems.
                        3. If the problem is occurred due to CNG Kit, the problem lies with Hundai Motor India being it is installed by DEALERt only.
                        5. Being my car is niether very old nor run very much, therefore, I will not pay the amount for getting the car repaired.
                        You are requested to kindly look into the matter and get my car repaired.

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                          2 Responses
                          • Ja
                            jasmer singh Nov 30, 2011

                            Dear Sir/Madam

                            My name is Jasmer singh. I am located at ghaziabad (Uttar Pradesh). I would like to bring this to the attention of anyone and everyone who is responsible for the after sales services. I purchased a santro zing on september 2007 from your dealer Nimbus hyundai Noida. I have been facing constant problems with the car (car missing, etc...) i have taken the car to the service center more than 2 times for the same issue within the last six months. I am the only person who drives the car.

                            I am sorry to say this but i feel "cheated" and am really frustrated as i am not getting any of my problems resolved. The dealer is either not capable to solve my problem or he does not want to solve it. In both the situations my time and money is wasted.

                            This is a humble request from my end that please get my issue resolved ASAP. i have waited long enough and now i am loosing patience.

                            I hope that i won't have to take this matter further and my problems will be solved. I am available at the given numbers 24/7.
                            [protected].

                            0 Votes
                          • Ma
                            Mahesh u gopal May 19, 2011

                            We delivered the car today (19/05/2011 Thursday) with out any satisfaction,
                            I am very disappointment of my payment (Rs 16400)
                            Complaints against
                            The SS Motors Enathu Adoor Pathanamthitta(Dist) in Kerala
                            1. Police GDR not tally with surveyor report
                            GDR from police & Insurance claim 27000 Rs.
                            Surveyor report & Insurance claim as more than 50000Rs. (illegal)
                            Payment Amount is 12400Rs. + 4000Rs= 16400
                            1. Additional charge 4000Rs TQ power string oil change, Coolant etc…
                            Without any consultation/informing the owner
                            2. Different body color after services
                            So we didn’t signed satisfaction letter
                            Ours Cars
                            Verna Sx: KL 25 B 1026
                            Accent CRDI: KL 02 Q 4235
                            Santro XO: KL 25 5542
                            We are frightened of Hyundai services so do needful

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                          Hyundai Elantrawarranty and service

                          Had a new catalytic installed in a 2003 Elantra under warranty at 70, 000 miles. At 90, 000 miles I was told I needed a new catalytic converter at a cost of 1400.00. I contacted Hyundai and was told that the warranty ended at 80, 000 miles even though it was supposedly a brand new catalytic converter. If I had it installed at 79, 999 miles and it malfunctioned at 80, 001 I would be out of luck.

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                            Hyundaino service - clutch problems

                            I have had my clutch plate replaced twice and my car only has 42, 000 km's on the clock, every time I have it serviced they have to adjust the clutch cable. I have come across various complaints on the internet regarding the clutch problems on the Hyundai I10. Don't even try and speak to any senior person, they are never available, never phone back and the Regional Service Manager "doesn't speak to clients". All I want is someone to have the decency to phone me back and sort out my clutch. My motto: "DON'T BY A HYUNDAI - ASK ME WHY !!"

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                              1 Response
                              • Ni
                                nic.welch Aug 30, 2012
                                This comment was posted by
                                a verified customer
                                Verified customer

                                hi there

                                I want to agree with the above customer. I have an I20 which is just over 2 years old and only has 40000km on the clock. i have a full maintenance package which is meant to cover everything except glass and tyres as i was told. my car has gone in now for its 4th time for the clutch sticking, and am finally being told my maintenance package will not cover it. So now i would like to know whats happening with hyundai's service plan and the complete false promises they give u when u buy a car through them. My I20 was bought at the Pinetown branch in Durban

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                              Resolved
                              Hyundai Motor Finance Companywithdrawl from account before agreed date

                              Beware Hyundai Motor Finance Company!! I failed to pay February auto loan payment to HyMoFi because I never received the statement. I received a call at work 8 days after due date, which was fine and appreciated. Arranged for payment to be made on 3/11/11 and thought all was fine. HyMoFi took the money out of my account on 3/7/11 thereby causing insufficient funds and overdraft fees.

                              Call to HyMoFi customer service got me no where... said they could put money back into my account in 5 to 10 days??? if they can take it out instantly, they can put it back instantly but no luck there.

                              I love my car but will never do business with HyMoFi again. When my auto loan reaches 36 payments I will refinance with my local bank !

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                                Resolved
                                Victoria Hyundaiterrible customer service

                                Oh where do I start? We have been having engine issues with our 2007 Santa Fe, which we bought used from this dealer. We had taken it to regular servicing and extra appointments to try and get it dealt with. I must include that we were coming from Sooke to get this done (80 K round trip). Many different things were identified and fixed, only to finally, after 5 seperate visits, have it identified as internal failure in our transmission. This was of course after I had lost first gear completely - nothing happened when I pushed the gas pedal until the revs hit high enough to slam into second gear and my car would shoot forward. It was under warrenty and they said it would take a week for the new transmission to come in. We asked for a rental car and they said "no" it was SAFE to drive, just don't drive it too much. We were also reminded that we had not purchased the extended warrenty which would have given us a rental car. Again, it would be at minimum driven 80K just to home and back. I have two small children and I use the car in my work to see clients and drive them around. My car was NOT ok to drive and so we rented a rental car ourselves. We again asked to have the rental car covered as this was a warrenty issue and it is not our fault it was going to take a week to get the part in. We were again told no. I just don't see how it's ok to have a warrenty that leaves the driver without a car when it is the DEALER'S issue of getting a part in time. Also, how anyone could say that the car was ok to drive is beyond me. I was in no way shape or form going to put my children in a car that shoots forward (or backwards - same issue in reverse). How the hell do you get out a school parking lot like that? When it was all said and done, the week it took for the transmission to come in, plus 3 days in the shop, we were out over $600 in rental car fees because THEY couldn't get the part. Really? 10 days with no car?? Who can do that?

                                We sent a letter to Hyundai Canada and the Victoria dealership. Head office called us right away, but said that they did not have any jurisdiction in this matter. We never heard from Victoria Hyundai. Just today I called and asked to speak to Giovanni Gonzalez (general manager) and surprise, surprise, I had to leave a message. We'll see if he calls me back... Also, I put in a call to chek news...

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                                  8 Responses
                                  • Fe
                                    ferds Jun 16, 2012
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Oh and for Jordan Tame mentioning new employees, I was told they had new employees two years ago and that they will treat us right, but I was on the same boat the first time I bought a car from Hyundai, Bad service. I've learned my lesson twice. I'm writing this complain so that no else will have the same problem I did. STAY AWAY!!!

                                    0 Votes
                                  • Fe
                                    ferds Jun 16, 2012
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    I agree with the bad customer service. I have had my 2010 tucson now for 2 years and my problem about my transmission jerking at 3rd gear is still a problem, why because they keep saying there is no problem. I've been driving different cars for fifteen years now and this the first time I have this jerking experience. I have more to complain about this dealership from buying in 2010 the car until today. I will never ever come back on this dealership again. Dont get me wrong I love the new designs that Hyundai produce but this Victoria Hyundai has the worse Customer Service in my opinion.

                                    0 Votes
                                  • Br
                                    Brian 2 Oct 21, 2011
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Nice try, and go the extra mile Ha Ha very funny, I needed a laugh, thanks. If the car is not ready when you are there for the pick up, I mean nothing ready, it's like they forgot me. Thats going the extra mile? And that is with the so called new management. It's a 3 ring circus over there.

                                    0 Votes
                                  • Fp
                                    F.P. Oct 19, 2011

                                    I also worked there until recently. This is the lousiest business I have ever seen run. I am not surprised that you are experiencing the hassles you are. P.S.Giovanni is no longer the General Manager. I would leave there at night feeling sick about the way the customers were treated. Funny enough out of 203 Hyundai Dealerships in Canada, this dealership ranks 199th! Pretty close to last place if you ask me. Biggest reason - POOR CUSTOMER SERVICE. I was embarrassed when I would run into customers after hours and some of them were my neighbors and friends :(
                                    You'd be better off to make the drive to Duncan or Nanaimo!

                                    0 Votes
                                  • Jl
                                    J.L. 45 Aug 19, 2011

                                    I was a Service Advisor there and I can tell you the horrid business they run there. not only that but used me till the day before my 3 months probationwas up and fired me with out cause

                                    0 Votes
                                  • Br
                                    Brian 2 Jun 05, 2011
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Thanks for your report.
                                    I have a Santa-Fe 2008, Very very bad service, it's like dealing with the 3 stooges. I decided too go with the new Tucson, and they seemed to be on your side, I did the deposit and was to pick up the Tucson the next day at 11.
                                    The car was still very dirty, the window didn't work, now they wanted 2 hrs to fix that, that should of been found on their inspection, then they wanted time to take off the running boards, WHAT the ???? I said give my deposit back, and they did. Now offering a gas card, 2 yr service, and $1000 check to make things right Hmmmm. But after reading oll the complaints and my experience I think I will pass. Going back to Subaru

                                    1 Votes
                                  • Te
                                    terriblebusiness May 17, 2011
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Looks like JordanTame has copy and pasted his generic comment into the comments section. The same exact response is seen on other complaints from this dealership. Word to the wise: you cant copy and paste your way to good business practices! This dealership is atrocious! DO NOT SHOP!!

                                    -1 Votes
                                  • Jo
                                    JordanTame Apr 18, 2011

                                    Thanks for your comments, we understand that buying a car can be challenging especially when you feel like you're being mistreated but I have great news for everyone, We have lots of great new employees, we're operating under new management and a new attitude! We always go the extra mile for our valued guests so I encourage you to come down and see for yourself or visit our facebook page to find out all the great things we've been doing lately, for the community, for charities and for YOU!

                                    -1 Votes

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