Hyundai
reviews and complaints

Warranty claim for 2010 Sta fe.
Terrible service, inadequate information from Hyundai (HARI) Philippines and dealer Hyundai Shaw. I've been waiting for the replacement parts over a month and i was asked to wait again with out a definite time. I think i better go back to Japanese products with better quality and service.

Purchased a new 2011 Hyundai Sonata along with their Diamond wrap around service to ensure I was totally protected for my new car. It is still under warranty. Last week I was driving and the car suddenly stopped. No warning lights on engine lights or oil lights were on prior to this occurance. Called Hyundai and had the car towed to the dealer. Now I have purchased at least 5 cars over the years from this dealer, which I would believe makes me a loyal customer. Never had issues with any other cars purchased there. The service department advises that they believe there is a problem with the engine and had to call "Hyundai" to have an authorization to take apart the engine to find out what is wrong. I reminded them that I was still under warranty, which they replied that will depend what we find out. I called them 3x's per day for a week to find out the results. I finally heard from them on Fri. Feb 22, 2013 to which they tell me that the engine was full of gunk and had no oil in it, so it is now our responsibility. they advised that the engine replacement would be $6, 000.00. I think this is crazy and I told them that. They advised that since I had no receipts for oil changes than it is my lack of mantaince that caused the engine to seize. I told them that their were never any oil lights that went on and we replaced the oil as necessary . This is a 2 year old car under warranty and the ENGINE SEIZES and it my fault. I don't think so I was roaming on the internet and lo and behold their are other 2011 and 2012 car owers with the same problem as me and were thold the same thing verbatim. This is a scam. I don't have 6, 000. to replace the engine and I have monthly car payments of $534.00 per month for this car. I need help!
"

I had the worst experience when my wife and I went to their store during Christmas, the worst Dealer in Victoria, never trusted them, bad sales and manager. They are professional in the cheating and tricks. Very bad business practices, what you can get is either deception or indignity, shop somewhere else for your car if I were you! Trust me!

On 12/12/12 I made full payment (Rs 551198/ plus my old car valued at 40000/ ) for an i10 car to Pramukh car riders, a Hyundai car dealer at prabhadevi, mumbai. Delivery was promised on 18th.
On 13th they took away my old car along with original papers.
On 14th, I paid Rs 4249/ for change of color.
After encashing all the monies paid by me, and taking away my old car, a week later, on the day of delivery, they demanded rs 30000/ more citing vague reasons.
They refused to deliver or to return my old vehicle or the money paid by me.
More shocking was the behavior of the Korean company. Calls to help line & reg office, posts on their FB page & Hyundai worldwide web site, e-mails to all possible Hyundai addresses, right from New Delhi to Korean Head office..all have failed to generate even something resembling a response.
I am in the process of filing a criminal suit against the dealer and Hyundai motors. I post this as a warning to all to beware of this shameless company and its bunch of fraud associates.

Purchasing a car is hard enough, and the pressures from a dealer can be intimidating and deceiving for any buyer that walks into a dealership. Having had dealt with many other dealers, I will have to admit this was one of the most deceiving of all dealer, Empire Hyundai of Fall River Massachusetts. They take your keys from you, and don’t give them back to you until you purchase a car. First of all I want to say that the only reason we were there is because there was an advertisement on the radio, they were going to give you a car for 199.00 down, which they never acknowledged and refused to admit existed.
My complained is that Empire Hyundai over charged me $3000.00, the on line sale is for the car that I purchased, might I add that this is the price I thought I was getting in the first place, for $15, 915 that they sold me for $18, 415.00. They sat and bartered with me for so many hours, telling me I was getting $2300 for my trade in and my down payment of $2000.00 will be deducted.
All they had to do in the first place was give me the car for the sale price and I would have been so happy, instead it was a horrible experience, they didn’t even give me the correct information on what was included in the car, such as Cruise Control, at one point the sales person called to tell me that my Ford Fusion need to be picked up, we did not buy a Ford Fusion, it was a Ford Focus. I called Paul, the Manager to ask him some questions, I have yet to hear back from him.
Knowledge and Honesty is really what is lacking, for the Empire Hyundai in Fall River, I walked away with the an eerie feeling in my stomach with an overpriced car, I tried to walk away a few times but they insisted they would give me a great price on a car with 27, 973 car, all along I was ignoring my interwishing

In April I paid off my 2005 Hyundai Tucson which was financed with Hyundai Motor Financed and purchased a 2012 Hyundai Veloster which is financed by Capitol One Auto Finance. In December 2012, in error, I sent my monthly car payment to Hyundai Motor Finance. Although my account with them had been closed since April 2012 they still cashed the check. When I realized this on December 11, 2012 and contacted them they informed me an refund check has been cut. On December 19, 2012 when I still had not received a check I contacted them again. They once again informed me a refund check was scheduled to be cut on December 26, 2012. On January 3, 2013 when I still had not received a check I called them again. They informed me the check had been cut and mailed on January 2, 2013. On January 4, 2013 when I still had not received a check I called them again. They said the system was showing that a check was being cut was mailed. It has taken almost one whole month to get a check refund for a check that never should have been cashed due to the fact the account had been closed since April 2012. I have spoken with several supervisors who, are supposedly the last customer representative who can interface with sutomer and none have them have been able to rectify the situation. This all occurring during the holidays when the funds were very much needed.

Alot of people are talking about the big lie Hyundai used to increas sales. I don't know if it came from Korea or the greedy US Division came up with it, but I am very dissapointed. Like some others, I'm not as upset about the mileage as I am about feeling screwed. I work hard for my money and do alot of research before I purchase a new vehicle. I owned a 2003 Sonata that made me feel they made a quality product, and the 2011 Elantra was priced at $18, 400 on their web site, along with the $1000 customer loyalty discount, it would be the perfect car for my 16 year old daughter. When I get to the dealer, they're in such demand (because of the mileage lie), I had to wait till June when the 2012's came out, then they tacked on a $1995 market parity adjustment, and customer loyalty discount doesn't apply to the Elantra. So I paid $21, 500. I feel like a sap. Every day when I go out to the driveway, I am reminded of how your company took advantage of me. When I took it in for the mileage check in exchange for a fuel debit card (which excludes me from the lawsuit), I talked to the salesman about turning it in for another car, the dealer (Jenkins of Leesburg, Florida) has a Volkswagon lot next door. My daughter and I agreed to trade it in until we were told it was only worth $12, 000. Wow, do I feel screwed. Will I ever buy another Hyundai ? What do you think ?

I recently (within the last 2weeks) purchased a car for R64000 cash from Hyundai Bryanston and am horrified at the treatment we received during this purchase.

The 1st sales guy who we had made the offer to on the 11th Dec went on leave and by the time we did the EFT payment the finance lady then went on leave, leaving us in the supposed capable salesman Mike Taylor who treated us with absolute disregard from the moment we arrived at his office 18th Dec which we called upfront to confirm so its not as though I visit was a surprise. What was a surprise to us (my parents and myself) was that upon our arrival Mike started gathering loose sheets of paper containing our information, telephoning Rudie the original salesman on the vehicle who was now on leave and while seated infront of him having discussions about 'how the price we paid is far too discounted and there's no justification for it'. After waiting a full hour for Mike to complete his paperwork, Mike then proceeds to complete other clients filing for a further 15 minutes before stepping away from his desk and walk around the car with me where I point out the items discussed with Rudie that was promised to have been sorted before collection of the vehicle.

Items pointed out to Mike included:
1. 2 x dents (one on the bonnet and one on the door)
2. A number of paint chips on the bonnet, drivers door and rear left passenger door
3. The rear bumper which appeared too low as though not clipped in securely
4. Aircon to be regassed
5. Smash and grab tint to be installed
Mike agreed and confirmed that all the above would be sorted out to our satisfaction upon collection of the vehicle. We then asked Mike when would be convenient to collect the car and so not as to rush the process and to ensure the highest quality standards would be adhered to we asked that Mike advise us a date and time which he confirmed as Thursday 20th Dec at 12pm.

On the 20th Dec we arrived at Hyundai Bryanston at 1pm, an hour later than originally agreed with the belief that an additional hour would have been sufficient time. Upon arrival Mike is engaged in a telephone conversation which lasts an additional 10min for his to finalise his call and then send the client he just spoke to an email while we sit infront of him and wait. After sending his email Mike says the car is being washed downstairs and walks away from his desk. Thinking that Mike has gone to check on the progress of the 'car wash' we remain seated at desk next to Mikes. 30 minutes go by and still no word from Mike on the progress. Mike has now started attending to another customer and has seemingly left us to wander around the showroom floor, after an hour and 20min pass the car is brought to the showroom floor in a filthy state, the excuse from the floor manager Phillip is that the marks are from installing the smash and grab which was finished just minutes before bringing to the showroom floor. I then start looking around the car, notice that the 2x dents have been fixed however the rear bumper has not been adjusted even though this was promised and confirmed. The paint chips have been dotted with lumpy paint stains and is so thick it will probably peel off in a few days.

I then get into the car and at this time so infuriated at this experience I just want the keys so I can drive off only to realise they've given me an empty tank, probably enough petrol to drive to the dealer gate. At this point another Salesman gets involved Chad, who I must add has been really helpful in his attempt to make up for the shocking experience. Chad proceeds to put R100 petrol in the car while we are sent to another ladies office (Lee) to sign FAIS and FICA documents which according to her should have been done when the payment was received and during this signing process she discovers that there is no invoice for the purchase and another 20 minutes is spent with the paper printing and signing.

After this we, my father and I walk to look for the dealer principal who conveniently wasn't around and get stuck discussing this absolutely poor service experience with Phillip who as mentioned above we've assumed is the floor manager, who proceeds to say he's so sorry and that's it! Really, we've spent almost 3 hours in this showroom with Phillip sitting in a glass office watching us get sent from office to office and after all the mess ups, he's sorry? I'm appalled at the service we received and when we finally left we thought this whole ordeal would be over, only to discover that they've lost the spare key and the car license disk had expired and that change of ownership would take a further 2 weeks?

The thing that infuriates me more is we have to just accept that this is the way it is? Why? Why should this be acceptable standards? Surely if one salesman is on leave another one assumes the responsibility regardless of commission earned? Surely Hyundai prides itself in quality standards and exceeding customer expectations with regards to service, or is this a poor assumption on my part? Why do I have to accept that the bumper is still hanging and could break off at any time and that the paint chips look like blotchy tipex dots.

I would like to hear back from someone who does actually believe in the companies standards and believes in them and goes to work each day promising to deliver on them.

Thanks & best regards
Candice Swart
[protected]
candice.[protected]@yahoo.com

I was treated horribly by the Sales Manager. His name is RANDY, at least that's what he told me. After test driving a few cars and ready to go home and ponder, I was told by the sales associate Kyle was going to the back to see if they had exactly the car I wanted. Two minutes later Kyle returned with Randy. I explained to him that I was just there to test drive, I had already researched the car for almost 2 months so I knew just what I was getting. So Randy started in immediately, he didn't waste any time. What payments can you afford?...Ummm no thanks don't want to discuss price thank you, just wanted to test drive. Well, why not... Why do you want this type of car... Why not another... Oh that's not what this car cost... Oh the car you test drove couldn't of felt that way..no, no, no... discredit, discredit, discredit. The language he used was rude, forceful and disrespectful. Forget about your research, its all wrong.. He wanted me to go inside so that he could show me "his" numbers. He was a lot like a bully and he tried to intimidate me. But I stood my ground and refused to follow his lead. Mind you, this was all after I explained to him that I didn’t want to buy today. After he saw that he could not intimidate me, he became very upset, glared at me and began his rant... "You just don't believe me"..."You're not even listening to me"... "We're done here!". "Calling me a liar to my face!"... I thought... uhhhh... who called who a liar... what just happened? Well when he was done with his rant, he walked away. The only thing I was able to get out after that is, "That's unfortunate"... He turned around and asked me a question... I wish I could remember what the question was, but it was as if he didn’t just completely finish going totally off... So, I responded... "No, we're done here, remember. Well, then he stomped off like Rumpelstiltskin. I guess he thought because I was alone and a woman, that he could bully me into doing something I didn't want to. WRONG. There will be letters to follow to the owner, general manager, corporate, and whom ever else I can think of. No one deserves that type of treatment.

I purchas it drops down to Three Quarters of Tank of Gas 2013 Hyundai Sante Fe and have returned to Dealer Four Times Now. The Gas Guage after driving 12 KILOMETERES The excuses are different each visit from a hose to a sending unit and now they say get used to this .The car cost $41, 000and I asked for another New car. I have owned this car for Three weeks now and I keep going back with my complaint even trying to talk to someone at Hyundai Canada and Lady refuses at Customer Relations will not let me speak to a Higher Authority. Need Help here someone please

I can comment of poor service that I have received from Hyundai in South Africa over a period of 10 years servicing and repairing my 2001 Santa Fe.
I had 4 catastrophic failures on the vehicle over this time period:
1. The coil pack failed and i had to wait for 4 weeks for a new one (75000 KM)
2. The main engine bearing failed on 230000km's and it took them 20 weeks to repair the failure
3. The water pump failed - 6 weeks without a car
4. The gearbox failed - i drove the car in limp mode to the dealer (Menlyn Pretoria) - they attempt to repair the box (using the services of Rex Gearbox services) without success - i took the car back on 3 occasions after they have promised me that they have repaired the vehicle and are "totally satisfied with their workmanship"- it has been 27 weeks, a lot of frustration - and the vehicle is still in for repair? - 27 weeks without a car ? – IS THIS ACCEPTABLE HYUNDAI SOUTH AFRICA ?
Everyone in South Africa must be cautious and aware of the poor service that awaits them when they decide to buy a Hyundai - Spare parts are never available and the workmanship is poor.

I purchased a demo model accent in August 2012, after waiting over a week for the car, with little feedback from Hyundai, we finally received it without it being licenced in my name. I only found this out when I went to look for the service/log book etc. It is now 6 weeks later, and after numerous calls and visits to Hyundai, with NO feedback from them, I still do not have any paper work for the car. They have promised us this numerous times and head office was also supposed to get back to me. We have dealt with the manager at the Menlyn branch 2 weeks ago, who promised this would be rectified ASAP.
What kind of service is this?

2010 santa fe 44 days in hyundai service! No car! No loaner! No contact from shop! Problems from time of purchase... Latest, windows won't go down, can't open truck, can't put into gear, then no reverse. 5 times to service, last time said need a part it will be here is 10 days... Coming by boat from korea! That was 44 days ago today... Still no car... Purchased west edmonton hyundai oct. 30, 2010 and have nothing but problems with the vehicle and non-existent service. Drove the coquahalla 3 times in severe winter conditions, to find there was no wrench to remove the mag wheels, contacted service dept. No reply.. Nice looking car but basically a real lemon!

For all people who ever mistreated by this dealership, please lock your complaint to better business bureau, www.BBB.org. a business like victoria hyundai should be reported to the comsumer protection organization

Beware! When closing the deal in the finance office. Ok, I know you're suppose to read the fine print and the entire page they throw in your face to be signed but let's be honest, how many of us do that? We sit down, all excited about getting a brand new car and the good deal we got and you get home, after the excitement has ended and sit down with papers in hand and a cup of coffee, you look over your paperwork. What's this, $700 for gap insurance, $1979 for an extended warranty that no one asked you if you wanted. I drove to the dealership the next day and talked to the sales manager and he assured me, no problem, we can take that off, just see bill in finance and he'll take care of it. Ok, i'm happy until bill tells me, "oh, you got that low interest rate by adding the coverage, if I take it off, the interest rate will go up 2 points." payment will be the same if not more. Ok, then I guess I have no choice but to keep it. Back to the computer and google (Google is man's best friend, to find out anything and everything you ever wanted to know) seems i'm not alone is this shady practice and the thing about the interest rate is bs... Right there on the paper it says, this contract has nothing to do with you getting financed with our company. After reading more on the contract, I see that I can cancel this for a full refund within a certain number of days if not used. I plan on doing just that and they can send the check to the bank and have it applied to my loan and keep my payment the same, that's fine, I just don't want the warranty and the way it was sold to me was tricky and unprofessional. The gap insurance is going to be cancelled as well...

I overpaid my monthly lease and requested the money back -- $256.66.
I called the company 15 days after faxing documents they requested. The customer service had no idea whether the check was cut or when it would be sent. Called again after another week, still they had no clue and check was not mailed.

I requested the number of the payment department but they refused to give it to me -- they said they don't give the number to customers. basically there is no way to complain directly to the department or people in charge. Three weeks after requesting the check, I still have no idea when I will get the money back. looks like it's their strategy to make customers give up. Bad customer service, bad attitude.

I am really hoping that I will get some sort of response from you as to date I have had any joy with the dealership concerned. (see attached email-to date I have not even received an apology from the dealer principal)

I took delivery on Wednesday the 18th of July 2012.
They sent someone from the Bedfordview branch by the name of Wynand to take me through the vehicle. He then advised that the Bluetooth wiring needed to be re-done. He advised that he would contact me to make arrangements after I explained how unhappy and disappointed I was with the service received from Hyundai. To date he has not made contact.

Andelize Smit from the Cape Town dealership who sold me the vehicle eventually called me on Friday the 03rd of Aug to advise that she was going to make the arrangement, I’m still waiting for feedback.
I also queried why I have not received a copy of my maintenance plan and why I am reading the words of the company who installed the safety glass LLumar on the passenger’s seat window? When I received the vehicle it was not entirely clean, the lines running down all the inside door panels from the safety glass was not even washed! I had to valet the car.

Wesbank even sent an email to the dealership’s fleet manager ; Amanda Homan to advise that they will never refer business to Hyundai in CT ever again after the manner in which I was treated. To date, she has not even responded to the email.

I am feeling as if I have made the biggest mistake of my life by purchasing this vehicle as I have never been treated with so much disrespect at any dealership. The only reason I decided to sell my Mercedes Benz was due to a lifestyle change i.e. sport and needless to say, I cannot even begin to compare the service i.e. it’s like day and night.

I am extremely disappointed that this is how Hyundai treats is clients. Needless to say, I will never refer anyone to Hyundai for business as it is evident that service delivery is not a priority to your organisation. Honestly, I intend to settle this vehicle within a year and will sell it asap.

I am hoping that you will take this matter seriously and that if need be, that you will escalate this complaint to a senior member of staff as I am very close to going to the media with this complaint. Perhaps someone at Hyundai SA will have the courtesy to apologise.

This is the email i sent the dealer principal and to date he hasnt bothered to call me. That was on the 17th of July 2012

From: Zainab Kahaar (SanlamSky)
Sent: 17 July 2012 05:01 PM
To: '[protected]@hyundai.co.za'
Subject: FW: Delivery of my vehicle
Importance: High

Hi Andre

It is with great disappointment that I am writing to you.
I was promised that my vehicle would be delivered today. I explained to Andelize that I already arranged with the insurance to cancel my vehicle being sold as well as with tracker to deactivate the current vehicle so this means I can no longer use it as it is being sold. I told her that I was getting a lift to work today and that I needed the car delivered today which she promised. To my surprise I am told that the gentleman who is the proxy at the PDI centre in JHB was arrested and that they did not have anyone to deliver my vehicle which is honestly not my concern.

I am extremely unhappy at the manner in which this was handled. If this is how my relationship with Hyundai starts I shudder to think how the aftersales will be? I am now stuck at the office with no lift home and no lift to work tomorrow morning all because I did not receive my vehicle as promised.
Why should I have to suggest a solution to Andelize when I am the client being inconvenienced?

Not sure how you plan on redeeming your brand or compensate me for this dilemma as I have lost faith even before starting this relationship with Hyundai

Regards
Zainab
[protected]

i go to buy a car that was advertised on the Internet by hudson auto group, hudson subaru, hudson hyundai and the salesman tells me there is an Internet surcharge of $695, yep $695 surcharge, needless to say its not a real charge, they're just chancing their arm but i'm sure the odd person does pay it. i needed a car that day so i paid their exorbitant documentation fee of $350 and it cost me another $350 for the new plates ( yeah i new i was getting screwed but i desperately needed a car ). the finance guy then tries to sell me the extended warranty for another $1995 but when i say i don't want it, guess what---he tells me it's negotiable. after the deal is complete i asked for a tube of touch up paint ( keep in mind i just spent over $20, 000 on the car ) and i had to pay for it. i made the mistake of not asking for it before the deal was made but was still shocked at how miserly these people are that they would try to extract another $10 from me after they already profited so much. the car did not have an owners manual but i did get an agreement from them in writing that they would supply me with one but they never did. i called numerous times and e-mailed but i was given the run around and my communications were never answered. i finally received the manual from subaru of north america after sending them a written complaint. i would not recommend hudson auto group, hudson hyundai, hudson subaru but if you do go there be prepared to get nickled and dimed and get what you want before you buy because even if they put it in writing doesn't mean they will keep their agreement. watch out for made up fees like the internet surcharge i talked about. my experience with them was lousy. hudson auto group, hudson subaru, hudson hyundai in my opinion are not honorable.