Having problems with HSBC Holdings?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+44 122 626 1010 (Non HSBC Bank customers)
+44 122 626 0260 (Premier Banking Customers)
+44 122 626 0878 (Business Banking Customers)
+44 345 712 5563 (Textphone)
PO Box 6125,
Coventry, England, West Midlands
United Kingdom - CV39GW

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
HSBC Bankoffensive commercial

We are writing this complaint in regards to a commercial that airs during the MSG broadcast of Buffalo Sabres hockey games. We find it very disturbing that HSBC would put a woman on television telling a demograph that it is entirely acceptable to state that it took her 3 months to love her child. While we're fine with her saying.."i didn't want to be a mother", the rest should be deleted. Thank you for your time, and we hope you fix this. Sincerely,
Every Concerned Parent

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    HSBC and Kawasakiripoff

    first of all my complaint starts off with Kawaski sports center in Little rock AR. I went there to trade in a four month old Honda i purchased new from Honda, i needed a biger bike! kawasaki had what i liked, they took the trade if i would finance with kawaski credit, so i filled out the credit app. i thuoght was for kawaski credit. but unknowingly was an app. for HSBC. the sales rep. told me it was set up like an revolving acc. that i can add to to dress the bike and 7.9% for the first two years. i signed the reciept not a contract. but on the bottom it said. "i agree to turms of HSBC incorated by reference", off i went on my new bike. I was waiting on a payment book to come in thr mail but instead got a bill from HSBC, a kawaski card and turms of the bike note. this is when i first new that it was finaced on a credit card. to late now so i went with it. all was good till the to yeas ran out and my 7.9% went to 17.8% witch jacked up my payment, plus my payments started getting posted late, and they charged me late fees plus put me in defalt 24%. this snowball very fast . and yes i mist a payment during a move i made, and was late to send the next, well to make a long story short, the bike i got over 6k invested in was repoed without warning, i offerd HSBC the back payments plus the repo fee and go get my bike, they told me it was to late and the only way to get the bike back was to pay full bal. of the note plus repo fee, and i had ten days to do it, well within the ten days my bike was removed from the state and sold at a closed sale for way less than trade in, its was all a scam from day one, the system is set up for you to fale

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • 91
        912kristen May 25, 2010

        Kawaski did the same to my husband and me. After two years the intrest went thru the roof even though all of our payments had been made on time.The payments went from $130 a month to $312. We eventually had our first late payment then after that they ripped us a new one. Every payment after that we were charged late fees and other unexplained charges, even when our payments were made on time. Then it had gotten even worse when I lost my job and my husbands income was reduced...they said that they would help us BUT they always found a reason why they couldn't. So two weeks ago a man showed up at my front door to repo the bike, but I didn't have it. My husband had the bike broke down cause he had just powdercoated the frame and most everthing else on the bike.So they would not pick it up because it was not rollable. So we set up a time for them to come get the bike the next day. Now I'm just worried that they are going to auction it off cheap and get what it is worth. On KBB it was worth $7500 because of all the custom paint and powdercoat that is on it. I am really going to be pissed off if they sell it for under 5K. I wish I new who and where the auction will be...we have someone that wants to buy the bike. rincon, ga

        1 Votes
      • Tw
        twmillerx6 Jul 28, 2010

        We have a similar problem. However, they have NOTHING to repo! We got a 4-wheeler on a "kawasaki" credit account which turned out to be a HSBC credit card. WE were never informed this would be a credit card. We went with it as the first poster said he did. Well...in March of this year 2010 my duaghter totaled the 4-wheeler. My Insurance company paid out what the fair market value of this 4-wheeler would be. However we still owe HSBC over $3000!!! ALL of this $3000 is in interests charges, between what the insurance company paid and what we have paid in is well over what the price of the 4-wheeler. WEll we spoke with HSBC to make some sort of arrangement for the balance, we would pay some but not $3000! They refused and said nothing we can do!
        To be honest I am contemplating not paying them a damn dime, they don't have a thing to repo, the insurance company has possesion of the 4-wheeler.
        Don't know which way to turn because we don't want our credit ruined because of this but I don't want to pay a loan shark either!

        0 Votes
      • Tw
        twmillerx6 Jul 28, 2010

        to continue the above...WE NEVER EVER MISSED A PAYMENT OR WERE LATE ON A PAYMENT. I made payments online and scheduled them well in advance of the due dates to make sure we were not late!

        0 Votes
      • Co
        Colin Birkett Mar 26, 2012

        I bought a brand new Kawasaki er6f 650cc from kawasaki Pattaya, Thailand in August 2011, expecting to have a trouble free 2 years. Once a week, I clean and oil the entire bike, including oiling the drive chain. I have just completed 10.000 kilometers, and I have had to replace the drive chain, and gearbox sprocket. This cannot be correct after only 10.000 kilometers, to have to replace these items, the chain was spewing ''O'' rings, and making ''funny noises, '' when the gearbox was in overrun. I have paid the dealership, who to be fair are a good dealership, but surely, Kawasaki should make good the bill of, 3060 Thai Baht

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      HSBC Bank & Tradeindia.com - Alibaba.comselling database of exporter & importers to hsbc and other ins the name of tie-up

      Some ppl calling from HSBC bank for opening a zero balance account; and they told me that they got number from tradeindia.com & alibaba.com etc. And have a tie-up with them. I have a number which is already DND but these guys / telecaller / sales ppl don't bother.
      This foreign bank company is purchasing data base of importers-exporters from these CHEAP companies (tradeindia.com & alibaba.com).
      These B2B companies don't have a strong privacy policy.

      ###!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • In
          indraaaaa Nov 16, 2009

          I am shoked

          0 Votes
        • Tr
          Tradeindia.com Nov 16, 2009

          Hello Mr. Indraaaaaa,
          Tradeindia.com does not have any tie up with any bank/financial institutions/telemarketing company or any such company for calling anybody. Tradeindia has a very strong & clear policy of not selling our database to anybody at any cost. We have never sold in the past & policy going forward confirms the same.
          For any more on this feel free to write to me at [protected]@tradeindia.com

          Thanks
          Vishal Grover

          0 Votes
        • Jb
          jb1988 Nov 18, 2010

          We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        HSBCscam and theft

        In August of 2008, I opened the bill from HSBC GM Card, a card I had since about 2000, and regularly paid as agreed, Expecting a credit balance of $39, (I had returned some shoes which were credited back) I was shocked to see a charge for $879.00 from Dell. I immediately called the number by the charge, as I had not made it. I spoke to a representative of Dell who referred me to their fraud line, which turned out to be a porn line, as was verified by the service rep who gave it to me when I called him back. He had no other number to give me, but said he would report it to someone. I then called HSBC and reported this fraudulent charge, thinking they would help me. They said they would refer it to their fraud dept and asked me if I would like to activate my new card. I informed them that I hadn['t received a new card and would not like to activate it, as perhaps that was the origin of the fraudulent charge. They immediately canceled that card and sent me a new one. I thought all was well, but it wasn't. About 2 months later, I received a notice in the mail from HSBC that they would be unable to help me with this fraudulent charge because it was a "secured transaction". I subsequently called them to complain, and they said there was nothing they could do because I had the card in question at the time the charge was made. I reminded them that I didn't have the new card that they had sent out, and they once again referred the case to the fraud department, who once again sent me another notice saying their was nothing they could do since I had the card at the time of the transaction and it was a secured transaction. It was now 3 months since the event had transpired, and they had told me not to notify the police because the fraud dept would take care of all that. I didn't know what to do except not pay the charge. As the card became past due, I began to receive frequent phone calls from collections, wanting me to pay for this huge bill. Dell informed me that the charge was for a digital camera that had been mailed to Las Vegas, no where near where I live in Bakersfield. Eventually, this episode began to effect my credit rating, and in February, they invited me to pay $679.00 to settle the bill for less than the amount. I did not know what else to do, so I paid it, since my daughter is in college and I have to have student loans for her. This company basicly helped the person who made this charge to get away with fraud. They held my credit record up for ransom and I was forced to pay to save my credit rating. I will never have any further dealings with this horrible company whose actions basicly contribute to the success of credit card fraud and identity theft. Every day we are at risk, as most hotels will not let you check in without a credit card, even if you offer cash up front. It takes only the card numbers and the 3 digit security code on the back to make a so-called secure transaction by computer(plus the victims address and zip code, also readily available to any hotel clerk). I do not doubt that I am not the only person that this has happened to, and since I had no experience with this type of problem, I did many things wrong. I trusted this company to help me when their only interest was in making sure that they did not lose anything. Even if you think you have no HSBC Cards you should no that this bank under the name retail services, handles many major Dept store cards. Buyer and credit card users beware! Yes, this could happen to you.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          The Claims Officer, HSBC Bank, United Kingdomspam

          Flag this messageRe: Halloween Grant Claim Notification!Sunday, November 1, 2009 4:28 PMFrom: "clara.[protected]@earthlink.net" <clara.[protected]@earthlink.net>Add sender to ContactsTo: [protected]@yahoo.comDear Website Visitor,

          Thank you for visiting one of our Promotional Websites! As the hourly winner on one of our various promotional websites, your Email Address has won a Halloween Grant BONUS of 995, 000 GBP which is equivalent to 1.5M US D.O.L.L.A.R.S. Thank you for visiting our website!
          Send "How to claim" to the email below for Details on your claims.

          ------------------------------
          CONTACT: The Claims Officer, HSBC Bank, United Kingdom.

          Contact Officer’s Email: [protected]@att.net

          Contact Phone:
          [protected] (Please, dial with UK International calling code)
          --------------------------------


          Clara Criste Jnr.
          Disbursement/Orientation Department.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • We
              weeble Jan 05, 2010
              This comment was posted by
              a verified customer
              Verified customer

              Michael Kors Fashion Designer


              Just a tip for shoppers of brand names. The above designer does not stand by his product. I purchase a purse made by this designer, it was very well made atleast I thought so. I paid over $200.00 for it. the leather strap broke. I e-maled his company and only asked if it cild be repaired by them because I really liked the purse. I was given the run around for two weeks and ended up taking it to a leather shop for repairs.It broke again. Watch out For Mr Kors

              0 Votes

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            HSBCinterest rates

            My wife got an offer from her union (UFCW) offering her a UFCW Union Plus Credit Card through HSBC with an introductory 0% APR on purchases and balance transfers. She called to apply for the card and to transfer a balance from another credit card. After asking the sales rep several times if the 0% APR would apply, she was told several times that it would. She was then told that her interest rate for purchases after the intro rate period expired would be 9.99%. When she recieved the first bill, she saw that she was charged a 15.99%APR, which was higher than the rate on the card that the balance was transferred from. When she called to have it adjusted, she was told that she was not given a 0% intro rate and they could do nothing for her. Why would she pay a 3% balance transfer fee to a card with a higher rate? We have learned two lessons. First, never ever do business with HSBC and secondly, when doing a balance transfer on a new card with an intro rate, wait until you actually recieve the card and the disclosure statement in the mail. Without the disclosure statement, you have no evidence of the terms of the transfer.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              HSBC Indiainsensitive & atrocious behaivour from hsbc bank

              My brother, who held credit card accounts with hsbc, died this october and I notified the bank about it the very next day; asking to block all his cards and also that all the balances/ accounts would be cleared once I get hold of the death certificate (dc) from the respective government body (which takes atleast a month in india). but the bank's executives/ collection agents didn't understand a single word I said to them and have been repeatedly calling me every day asking for my dead brother.

              I don't expect hsbc to grieve with me at my loss, but what I expected, from a bank that holds such an eminent reputation, was that they'll treat this case with a little bit of altruism and sensitivity. my brother had accounts with other esteemed banks and once I notified them about the situation they haven't harassed me and have been very understanding, unlike hsbc bank.

              And what's even worse is that they have all the information updated on their system.. it's just that their executives are lazyasses and don't want to check the accounts before making the call. as such it's difficult for a family who have lost their loved one, on top of that there are such banks as hsbc, which won't spare a chance to scratch your wounds and let you live in peace...

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                HSBC Bankpayment refund

                9-9-2009
                Shri h kulshreshtha
                Banking ombudsman
                Reserve bank of india building
                2nd floor, 6, sansad marg
                New delhi - 110001
                Telno. 011-[protected]/[protected]
                /[protected]
                Fax no. 011-[protected]

                Subject: payment refund

                Reference: hsbc bank credit card no [protected] & call ref. no
                [protected] dated [protected] from call ceter delhi.

                Dear sir

                1) in above reference, I made excess payment to my credit card a/c. of hsbc bank rs.1811.00 on date 04-06-09 after discussion to call center executive that deposite this payment that will not attract late and finance charges and we will refund your excess amount to you by cheque by couries. and in one or two days after discussion with seniors we will wave off all charges later on, these charges were reversed on 14-06-09 according to the statement of july month.

                2) in july I got a statement in which rs.1641.16 as finance charges and service tax rs.169.03 was imposed on my a/c and balance.80 paise was left instead of 1811.00


                3) after so many calls to hsbc customer care center, emails to nodal office. there were no satisfactory answer.

                4) I would like to demand my money back 1811.00 with 42% interest as they are charging people without any reason.


                5) these all credit card company first give card without any fees, then in coming bills they charge membership fee.
                After not paying that bill they impose finance charges and late fee and service tax.
                In next 2-3 bill it becomea huge amount to pay and customer become victim of these frauds. some of the cheque these people recieves but destroys and not present in bank also to levy finance charges. customer thinks he had made payment.


                6) so, please take proper action as soon as possible against these frauds.


                Feel free to contact

                P. k. gupta

                [protected]
                Card no [protected]

                E-14/2 krishna nagar
                Delhi-110051


                Encloser : statement of hsbc aprial to july2009

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  HSBC — motorcycle loan

                  This company is filled with scam artists. the customer service reps are liars and harassing. my husband...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  HSBC Credit Card (accountcentralonline.com — incorrect posting dates

                  though all of my payments to credit cards post the same day, hsbc hold it if one is close to their due date...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  HSBC Bank USAoverdraft abuse

                  I am bank member sine 1996 and originally opened an account at the Thrid Avenue Branch in NYC, NY. At the time I set up a checking and savings account with the monthly automatic transfer of $50 from checking into savings.

                  In 2000 I moved from NYC to LA and kept the account with just enough money to maintain it. A year later I started getting hit with the overdraft fees. After checking in with the bank, I realized that the problem was the automatic transfer. I called my branch and asked to cancell the automatic transfer and they told me that I had to come into the branch and cancell it in person.

                  Nine years later I am still trying to cancell the automatic transfer, get overdraft fees refunded, and close the account. The bank just would not let me do that.

                  The Customer Service people work from the script and located in India, Estern Europe, Malasia, anywher but the U.S. Any kind of follow up on the requests is impossible becasue they keep no traceable records of conversations.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Suzuki Card by HSBClate fees

                    I made my September 2009 payment on the 4th of September but silly me! That was apparently 1 day too early (billing cycle ends on the 4th) so it gets credited to my August payment therefor making it appear as if I never made my September payment so I get hit with a $39 late fee. So, although i am pissed I make a Double payment to cover September and October. Then I call customer service, explain what happened and ask that the late fee be removed. These ###s had the nerve to offer me a 30% reduction in my $39 fee! So I got more than a little pissed and it increased to a 50% reduction in the fee! Are you kidding me! These ###s use our money to get bailed out and they are gonna ding me with ### fees for paying early! HSBC is the lowest of the low! I don't know how but I hope and pray that those in control of this suffer in some way so unimaginably horrific that they are never able to enjoy any of their pilfered millions ever again!

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Sc
                        Scarpenter2125 Jul 27, 2011
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Same thing happen to me. ###.

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      HSBC Bank — complaint against hsbc credit card-levied late payment surcharge and name in cibil report

                      I recently applied for a car loan from State bank and the bank has rejected my application. After repeated...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      HSBCwithholding funds

                      My compolaint to HSBC as follows...



                      I wish to register a complaint.

                      On 05 Oct I used 'Pay Bills' facility online to make a Dh.3000 payment on my mobile. The money, as evidenced by an sms alert, was debited immediately.

                      Now, 3 days later, my mobile has been cut off because HSBC has not yet transferred the money (yes, my money) to Etisalat to pay the bill. Etisalat inform me not to worry, "We always get these complaints from HSBC customers". Your enquiry staff 'helpfully' inform me that payment can often be delayed 4 days.

                      Every other bank I deal with pays bills (at the latest) within 24 hours of debiting funds. Most take minutes.

                      Why do you take my money and then hold it for four days refusing to pay my bill?

                      If this were a person rather than a corporation you would be incarcerated, and rightly so. It is theft, pure and simple.

                      If you would like to make amends, add interest to the amount you eventually deign to pay to Etisalat. Add a substantial sum for the time I have wasted these past couple of days attempting to find out why my mobile has been disconnected.

                      If you are courageous enough to defend your position, you have my email.

                      I very much doubt I will be hearing from you.

                      Unsatisfied customer

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        HSBC Union Plus Cardskip payment /late fee scam

                        I checked my account online and noticed that my payment due was 0.00 for this month because of a skip payment option ( that I didn't apply for or agree to). I had never seen that before and when I logged in on my due date I was told that my payment was due and I needed to make a rush payment (10.00 fee) to avoid a 29.00 fee for being late. I made the payment and agreed to the fee.

                        I called the next day to get some answers and was told that I should have ignored the warning about the late payment fee and that I could not get my 10.00 fee back for a payment that I didn't need to make in the first place. I was also told this after an e-mail to the company.

                        Please be aware of this trap

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • Ji
                            Jim Tynan Dec 18, 2009

                            I just experienced the same scam. An d mine is a Union Plus card from the AFL CIO. That really pisses me off.

                            0 Votes

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          HSBC - Middle Eastcalls on weekends at 8 am and at 9 pm

                          I had the misfortune to open an account with HSBC, where I had to open a salary transfer account with them.. it was and still a never ending nightmare! nothing was ever done without a fight or having to escalate it to bank excs.
                          the final straw was this month.. due to current mix-ups I missed a payment for HSBC credit card. where I am getting constant annoying calls at 8 am weekdays and even on weekends!! and the worst part is that when you do answer! no one is on the other end?! it just hangs up!! I called my financial advisor.. visited the bank.. talked to managers.. even filed a complaint.. it never stopped!! today was the worst ever..its a weekend and I forgot my mobile at home yesterday and I got 24 calls ranging from 8 am in the morning on a Friday to 8 PM!!

                          I am really fed up of this bank! you have to run after them to get served and all of a sudden shower you with annoying phone calls when you forget!!

                          I am closing my account with them and making sure that everyone I know never open an account in that place..
                          simply the worst!! stay as far away as possible from them..

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            HSBC Credit Keeperunavailable free credit report

                            When I called Credit Keeper to cancel my agreement, I was told to go to their website and get my free credit report before cancelling. I chose to follow the suggestion. Another monthly charge later, I still have not found how to obtain this report on their website, only information about their service.

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              HSBCgarnishment

                              This company collects for HSBC they sued me for 601.00 got a judgment and put a lien on my home. Now, 3 yrs later out of nowhere they start garnishing my wages 25%, no correspondance was not given an option to make payment arrangements. And, I lost my home in forclosure in april of 07 to AIG. I called this company to speak with them about the garnishment and try to work something else out they were very rude and unwilling to do anything but take as much of my money as they can.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                HSBC Card Servicesunmerited change in terms

                                Our son has had a credit card with HSBC for 3 years. He graduated from college this May. He has used this card responsibly, mostly to book airline flights, and has never been late with a payment and has always paid off the balance in full. In April, he received a notice lowering the $500 limit to $300. Why? Because he was graduating the next month into the worst economy since the Depression? Because the banks had made bad decisions and were trying to pass along their own bad bottom line? Now, it is October and a letter has just arrived changing his APR from 14.9% to 19.99%, again, why? He has still paid it off in full each month and never been late.

                                I have had credit cards all my adult life and have never had the limit lowered or APR raised because I have paid on time and never gone over a limit or asked for a raise of credit. I have taught my son good credit values and he has followed them to establish a good credit history. I would like HSBC card services to explain their actions.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  • Ru
                                    russh Oct 14, 2009

                                    I also got a statement from HSBC saying they were increasing daily periodic rate. I too have been paying on time and the only reason I purchased a system through them was because they were offering the promotion of no interest until 2 years. What a lie! Do not be fooled by schemes like this! I bet their year-end is 12/31/09 and they are trying to increase sales to show high revenues. What a complete rip off!

                                    0 Votes

                                  The complaint has been investigated and
                                  resolved to the customer's satisfaction
                                  Resolved
                                  HSBCoverdraft fees

                                  My checking account with HSBC became overdrawn due to an unexpected check that was posted to the account. I was then charged a $35. overdraft fee which I expected and paid. The problem lies in the next $140 overdraft charges to my account. I called the bank and it was explained to me that since four other charges were posted on my account (from using my debit card) that I was to be charged $35 for each charge since my account was overdrawn.

                                  Even though these charges were approved (at the time, the funds were in my account) and the funds were deducted from my available balance, the charges were considered 'pending' and not yet posted to my account, hence the overdraft fees.

                                  I simply can not understand why I should be charged overdraft fees for charges that were approved on my debit card. Any help would be appreciated.

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    • Rm
                                      rm32e Jul 15, 2010

                                      HSBC post high transactions first to bring your account to negative and then posts everything else Then for each transaction that is overdrawn they charge 35.00 overdraft fee. It does not matter that debit transaction took place earlier to check being deposited They arrange the transactions in a way they could charge you more fees. Get in touch with these people, you should get some help (http://www.bank-overdraft.com/investigations/hsbc.htm). Good luck.
                                      PS: doing it myself .

                                      0 Votes