A few weeks ago I bought some furniture through a one-year, no-payment, no-interest plan. It turned out that the finance company was part of HSBC Bank. Last week when I arrived home from work there was a missed call every day from HSBC. I finally called the number on my caller ID and received a recorded message, saying I probably called them because the number appeared on my caller ID. The recording went on to say that they hoped I got the information I needed and then disconnected.
When I was home last Saturday, my phone rang no less than seven times. One ring each time. Every call was from HSBC, according to my caller ID. I really wanted to talk to a human being to stop the annoying calls. Once again, I got a recording when I called.
Then the e-mail arrived, urging me to sign up for paperless billing on the account. There was a tab on the email that looked life the solution. "Conact us." I clicked on the tab and it took me nowhere. No opportunity for an online chat with a service rep. No way to enter an email message. No phone number to call.
Then, last night when my phone rang, the caller ID said "HSBC." I grabbed the call. There was a long pause. Then a male voice that sounded digital said, "May I speak with Delores, please." I was becoming irate. I told the caller there was no one at that number with that name. I then told him to take my number out of their system. He told me it would take 30 days. I asked him if I would continue to receive these calls for 30 days. He said he did not know but that he would enter my request to receive no more calls. Something is really messed up at HSBC! Sure doesn't make me want to do business with them ever again!
As per call from hsbc agent in the year 2008 I had deposited rs 18000/- in the hsbc bank and the agent promised me to send the settlement letter. as I was in hurry to rush to us I just deposited the amount and got the receipt the agent had also confirmed to me through phone that he had recived the amount and he will be sending the letter. it was surprise to me when I returned back from us there where pile of hsbc bank statement with and increasing amount of 28000 rs which I had made zero. and now hsbc is not at all replaying me for this lapse from their side.
Hi i'm ed clarke. Thanks for giving me this facility. My compliant is simple one of a betrayal by hsbc...
I am holding HSBC Westside credit Card, which I have used twice in my life .In the month of October 2009 I have used it for last time. In the same month I got a call from HSBC Customer care and provided me the information about TATA AIG health policy in which I was not at all interested and I refused to take after few months I am now getting calls from HSBC Customer care that my dues are Rs. 1800/- against the TATA Policy . I wonder I have not asked for any policy, not received any documents of policy, then how HSBC can charge me for that? and who gave them the rights to proivde my credit card details to Tata AIG whichout my permission. Kindly look in to the matter . and help me to resolve this query.
Thanks a lot .
I phoned HSBC to find out why my cash ISA is not letting me transfer funds from my personal account. So I end up talking to someone who said they would sort this out for me.
Next thing I know they have locked 3k into a Fixed Rate Saver account which I cannot access for 1 year. Then they open up a Fixed rate ISA fro 3, 600.
With the current crappy interest rates not worth me doing this. and what right does HSBC bank have in taken my money out from the instant saver account where can access at anytime.
As unemployed I am now going to struggle as my savings now locked away for 1 year. Can I do anything, no said HSBC as they say read their terms and conditions! Simply put this is theft! Don´t bank with HSBC you have been warned!
Just to add a customer services guy from HSBC phones me up saying "How is my banking going..." well guess what my reply to him was!
Take your money out of hsbc while you still can. I have been a loyal customer of hsbc for a long time, and...
I called up to HSBC on 31st Dec 2009, request to terminate my credit card, and also request to have new...
Ok everyone haveing trouble with hsbc..
First if you bank online with them by letting them take your payments out of your bank acc.'s goto there site an remove your bank acc #'s.
2. take your number off there site phone numbers. stops the calls.
3. get everything from them in writeing sent to your home, not online. get it on paper.
4. refuse to pay late fee's, if you don't think you owe them.
5. if theres charges on your card that you know you did not make, call them tell them an tell them you want a letter sent to you [not online] on paper stateing you filed the complaint about charges made on your card that wasn't yours. keep all this.
6. tell them until its corrected on your statement, that no payments will be made an you will not make any<>late fee payments.
7. demand, don't ask, deman<> it all in writeing sent to you on paper, see if they send it online they say it got messedup being sent an that a spammer sent it not them,,, so get it in writeing on there letter head sent to your hands on paper.
8. you do not have to pay late fee's or over charge fee's if you did not make that charge an your waiting for them to remove it, before you pay.
9. if the charges keep showing up month after month even after you have told them about it, report your card lost, gets you a new card an number, dont report it stolden, that requires a police report. then after you get thenew card an it happens again, its there fault an they have to cover it allll.
10. contact me anytime, im still fighting them I havent paid them a dime since oct. 2009, an they don't call me, or send me letters, the letters I return unopened. I have failed a suit on them for allowing this co. something dental white an others name this co. uses, an hsbc lets them keep chargeing over an over, so I told hsbc since they let them charge on my card even my new card[reported the first lost] an the new card they still let them charge, so I told hsbc you pay it, im not... im trey
From: "hsbc bank plc"<[protected]@hsbc.org>
Subject: urgent enquiry on your representative
Date: tue, 26 jan 2010 15:28:48 +0100
Hsbc bank plc london.(registered no.1026167).
Address: 8 canada square london, e14 5hq,
Chairman committee on foreign contract and
Inheritance fund payment notification
From:hsbc bank plc london.
The u.s.a government, world bank and united nations organization official has approved to pay you part payment of your contract/inheritance fund payment valued at usd$5.5m in conjunction with british government and hsbc bank plc london.
This decision was made last week.with this development, a woman by name (mrs: janet white) came to our office with an application stating that you gave her the power of attorney to be the beneficiary of your outstanding contract/inheritance/award funds.
She made us to believe that you are dead and that she is your next of kin. we got your email address and decided to send an email through this address hoping to find out if you are dead or alive and also to find out if you at any time gave this woman the power of
Attorney to represent you.
Please let us know also if you are aware that we are almost ready to transfer part payment of $5.5m usd of your outstanding funds to her nominated bank account stated below:
Bank name:washington mutual bank
Address:1723 palmdale bulv.
Palmdale ca. 93550
Acct # : [protected]
Rout # : [protected]
Swift code # : wmsbus66
If you are not aware of the above instruction, do respond to this email immediately by contacting the chairman of the international remittance department (mr.vincent cheng)
His contact information are written below:
Direct telephone number:+44-70-[protected]
For immediate transfer of your funds be informed that you are not allowed to correspond or contact any person or office with respect to this transfer other than this office, you are required to send to him an email with your full following information below:
1) your full name__________________
2) residence address, city, state and country______________________
3) personal cell phone, fax and mobile phone
Mr. alex hungate.
Hsbc bank plc london.
A series of continoues phone calls that claim to be from HSBC and attampts to extract information regarding my accounts. I have checked with HSBC that they are no real calls, and tol the caller to stop calling but still get daily calles probaly from an autodialler. The following phone numbers shows on the incoming call display:
[protected] and [protected]
Today I opened our HSBC credit card bill to find my interest rate had been raised by 3%, from 11.99% to 14.99%. I then called HSBC, spoke to supervisor Steve, ID# EHL, and was told that a notice had been mailed to us in September informing us of this pending interest rate increase and an option for us to opt out and not have the interest raised but to have our account closed. I had until December 10, 2009 to respond. This notice was not sent with my bill where it would no doubt have been noticed and read. I did not receive this notice.
Had I received this notice I would have opted out. I would in no way agree to an interest rate increase.
I asked for a copy of this opt-out notice and was told by Steve that it was not available. I told Steve that if this is legal, it certainly is not ethical, and that this is the very behavior which has cast banks and credit cards in a negative light in the public eye. He then said our conversation was concluded and hung up on me.
I called back and spoke to Steve’s supervisor Richard, ID# Q72, to complain about the interest rate increase and Steve’s behavior. Richard informed me that HSBC had a copy of the opt-out letter, but that they had “chosen the option to not make it available to customers”. He told me that Steve’s behavior was rude. He also told me that many customers were calling to complain about their interest rate increase because they had not received the notice, did not realize what it was or did not understand it.
In our case, Richard informed me that a request had been made to the Backend Department to grant us an opt out, even though the deadline had passed. He said in all likelihood it would be granted, and if it is, my previous lower interest rate would be retroactively reinstated and a credit issued to my account. I will be notified of their decision by mail in three weeks.
My current complaint is the underhanded and devious way HSBC raised my interest rate, their unwillingness to immediately grant my request to opt out, and their unwillingness to send a copy of the opt out letter. I will have a future complaint should HSBC fail to rectify the situation by returning my account to its original interest rate retroactively.
Thank you for your concern and consideration of this matter.
HSBC Investments have Exhorbitant Fee to move YOUR money to another financial institution. I moved my money after getting poor service on their loans and information. Be careful to check ALL the details before giveing them any of your hard earned investment money.
I am using HSBC credit card for long time. It was assured to me that no annual fees and card membership fees will be ever charged to us.
but in my current invoice dated 2nd feb 2010 the above chrges has been charged. i am feeling cheated by such a remarkable organisation.
I can only request for reversal of the above charges i.e rs.1000/- towards annual fee and rs.2000 towards primary card membership fees.
my mobile no. is 0-[protected].
account no. is : -[protected].
We refinanced our home with Beneficial( HSBC) in Feb. 2007. As the mortgage specialist advised we agreed to...
The holiday season is here. My family and I left for holiday. Slipped on a credit card debts from my gold card hsbc due 28/12/09 sum of less than usd$30 and usd$100.
When we were in macau and hong kong, I received roaming calls from really rude debt collectors acting on behalf on hsbc.
Yet they claim hsbc 'the world's local bank"and you see the websites full of awards and how they can help.
They are just practically loan sharks in suits. A camouflaged.
I understand by all means I owe the charges on my visa gold card. But the amount owing is so minimum compared to my monthly payment in which I never pay in installments and always the full amount never late.
Seeing this history, they should have some understanding and a grace period. I am willing to pay the late charges and the interest added.
This is small money. What I am most annoyed is the rude debt collectors ladies who are trained to talk in annoyingly understated manner and a subtle threat in which by law is still acceptable. (not an open threat)
Upon receiving these calls, the following day when my office re opens after the new year, I asked my secretary to immediately find the statements and call and pay asap.
Outstanding balances was paid in full together with late charges and interests.
And yet, once again, this morning, their debt collector called and ask me to pay up again, over the same matter.
Please, for a bank who claims international standard and with slogan"the world local's bank", hsbc falls to low to employ debt collectors with the level as the"loan sharks'.
I wonder how many more days if I had delay the payment and they will come knocking on my house door or even write banners over usd$100?
I write to this website is also because upon calling the debt collector number and asking to speak to their person in charge, the debt collectors lady on the phone refuses to give out the name and put me through. I suppossed each stand on their own with a substantial amount of commission if debts had been collected.
I had a Menards card (local home improvement company) until tonight, I just canceled it. These people are ###.
I had two promotions going with Menards, one due January 10, 2010 one due March 21, 2010. I had made two small charges on my card and forgot about them. When they contacted me I immediately paid the charges by our bill payer (September 2009).
In October 2009 I paid the promotion due in January in full.
Today I opened my bill and the promotions were canceled and back charges, fees and interest were added. I called them and was told that because of "the presidents" new legislation they were allowed to contact us by writing within forty-five days to offer if I didn't respond they could do this.
I have never seen any documentation that they sent me. They say it was sent.
I paid my card in full tonight and told the supervisor that they are the reason the legislation was enacted. I'm also writting to Menards.
I would like to complain regarding unlawful practice of disrupting the clients account without proper procedure. I just find out that my credit card account number 4028 xxxx xxxx xxxx is currently blocked due to information mismatched and they are asking for valid identification that time – which I did not make the call last december 10, 2009. the problem is that the credit card is blocked with no one ever tried calling from hsbc customer service to inform me about the problem. I have provided all contact information and I even enrolled to online banking system but I did not receive a single call or mail advisory from any hsbc customer service representative. I just found out while trying to use the credit card and got an invalid transaction. I was just lucky that I brought enough cash at that time. I cannot even contact the toll free number that they posted on their websites. I hope they would act on this matter for I have read that this type of complaint did not only happen to me. I found out about this poor service from many people posting on many blog sites. another issue is that why would hsbc question the usage even at high monthly transactions when everything I always paid it on time. I never experienced this with other banks and got this kind of awkward problem. it just takes them less than a day to hold the account but it takes 5-7 working days to cancel the hold status – this is a very questionable practice which only proves one thing base on other peoples comment.
Junvi a berame
HSBC Bank is the worst company to issue credit cards. I had one fo their cards back in high school (im a junior in college) and paid it off, they're were charges that i was disputing when the account was opened. Later i found out the was a balance 5 years later! I found this out through the collection agency that contacted me on out emergency line at work! I thought someone in my family died so i rushed to the phone only to find out that the person on the other line had no current info on myself and didn't have the correct last name! the social and personal info was correct and the rep on the other line told me that if i didn't wire transfer money to that company within that day that the local police were going to be sent to my workplace to have me arrested for non payment of this debt. I work for JPMorgan Chase and i know my rights as a consumer. The Fair Debt Collections Act clearly states that the THIRD PARTY COLLECTION AGENCY is breaking the law in harassing me at work and when i get home they still continue to contact well after 9pm. I've notified them in writing to stop contacting me and that still has not been enough. Im currently working with the BBB, Federal Trade Comission, Attorney General and an attorney to bring this company down to end the nightmare with both companies.
Received phone call after first superday for client management, friday, nov 20th — they said i'd be moved to the dec. 4th interview date for m&a, and i'd hear soon.
Emailed 4x starting a week before the interview. no message until today (dec 3) and called them. they said nobody had offered me a m&a interview.
What the # is going on?
Well, before I end the matter let me make you a brief familiarization of the incident when 03 years (or so) down the line one of your HSBC representative (by phone call) approached me for using HSBC Cards and ensured me that it's a free card and no annual fee would be charged for the Card by HSBC. Convinced by the promotional offer going then ( annual fee excempted) and much by the good name of HSBC I decided to keep one (and an additional Card). I was surprised to see that I was charged with Rs.2000/- for my Primary Credit Card and Rs.1000/- for the additional Credit card accountable to "Annual / Membership Fees".But, as you all must be aware of that now a days lot of Banks have come up who are offering Credit Cards without charging any annual fee. Even now, I've been using credit Cards of some renowned banks without paying any sort of annual fee. So, putting away your Cards will not matter me much (except that, I'll break the ties with your esteemed Bank).
I'm a hard working man and take every measures to save even a single penny. So, there is no point in carrying on using your credit Card at the cost of so called "Annual/Membership Fee" and hence, decided not to carry out any transaction from the Cards and close it.
It will be of immense pleasure if you can do the needful by blocking both the Card service at the earliest.
HSBC Cresdit Card ( **** **** 6694)