cancellation of credit card not complied
I was issued credit card by some middle man; when i was reluctant to have it. This was done perhaps two years back. I have made not even a single transaction; further i sent my refusal and torn credit card to HQ in ordinary mail also said the same to their representative. However, my credit card is still alive and i'm being billed annual fees, service taxes, etc. When i'm not availing any services. This is shear harassment for no fault of mine. Someone suggest how can I get card cancelled and all fees condoned?
Thanking You,
Arvinder pal singh
sickening behavior
I have been a HSBC Credit Card holder since April 2006 until Feb 2007.
In the bill of July 2006 for Rs 27941.22, I disputed an amount of Rs 2195, upon which I called their Customer Cell and they asked me to pay the balance and they would check out the disputed amount. After a few days the amount was proved correct and I paid up the amount, of course.
The problem started thereon. The bank charged me Late Payment Fees and other Charges on the Full amount of Rs 27941.22 instead of only the disputed amount of Rs 2195. I again called the Cust Rep and asked them to reverse the charges which they refused. I sent them a letter but to no avail. Each time I called up, I was made to hold for sometimes 30 minutes at a stretch and in the end it was the same story. I wrote another letter but still they refused to listen saying that I was supposed to pay the full amount and then ask for the clarification on the disputed amount. I repeatedly kept on telling them that their Cust Rep had not mentioned this and he just told me to pay the balance minus the disputed amount. They insisted that this was not true and I even gave them the name of the person I had spoken to but still they refused to reverse the charges.
After going through this disgusting experience I flatly refused to pay the unjust Late Payment Charges. I sent them the amount for the subsequent purchases I had made alongwith a final letter informing them that I no longer wanted to continue doing business with them and no longer be subjected to further humiliation of this sort. This was on 13th Feb 2007. The last purchase by me thru this card was on 11 Dec 2007. Upto that purchase I cleared all the dues.
Since then I am getting bills every month with amounts that have Late Payment charges upon Late Payment charges. And I am getting Abusive and Threatening calls from some people who state they are from the Bank. Two persons came to my building and buzzed on the intercom stating they were from the bank. I told them that if they have the Bank ID Card, one, only one, of them could come up and meet me. Upon this they made some excuse and went away. After that the calls have become more frequent and abusive.
I cannot tolerate this kind of sickening behavior from any business house. I hold other Credit Cards and I have had no issues with them. I am not some offender which the bank feels can be treated so disgustingly. I have disregarded their periodic letters but this kind of obnoxious behavior, I will not tolerate. I want to know what are the option open for me to end this disgusting episode.
Thank you,
Regards
My name is Linda Vu I am a student at University of Greenwich. I was recommended by a friend to invest my student loan into a mini cash individual saving account (ISA) in HSBC.
On 29th March 2008, I opened the mini cash ISA and invested £3, 000 in cash. After I received a letter which confirmed that the account was successfully opened and that the total amount invested came to £3000.
About six months after, I decided to a visit a different branch of HSBC to check my balance as I have never received any statements since the account was opened. On the screen, it indicated that I only had around £1000 in the account, which I had deposited into my account a few times in the time I opened the account till 6 months later. It showed that the £3000 I had invested had not been deposited or withdrawn.
With this on my mind I went to the branch I opened my account with in Dartford and ask to speak to the manager but was told he was too “busy” to see me. The person who spoke to me replied that the money that I invested when opening my account was not there. She then said that the manager would get back to me regarding the issue.
I returned a few days later as I had not been contacted about the issue and therefore asked to speak to the manager only to be told he is too busy to speak to his customers. I was then told to talk to another member of staff who said that they will be investigating by checking all the account, speaking to the person responsible for opening the account “Tom Kazza”, and by checking their CCTV security system.
I was then told that the manager will definitely contact me within the next two days.
I was not surprise at all when the manager failed to contact me which made me have to go to the branch for the third. Again I was told the manager was yet again busy so I had to speak to the sales manager who said that the £3, 000 transaction was not made on any accounts in that branch on Saturday 24th of March 2008, their CCTV camera did not go back 6 months and that they do not accept cash on a Saturday. The sales manager also indicated that the person responsible, Tom Kazza, was new at his job. Questions were going through my mind such as “why was he allowed to open mine or any other customer accounts and take our money?” and “Who else has he done this to or is going to pull this stunt again?”
She also said the letter of confirmation I had shown is not regarded as proof and wanted my account statements to prove I had that amount in my account.
After being told this, I took a trip to the police station to inform them that Tom Kazza or HSBC has stolen my money, I showed my evidence that I had £3, 000 in my other account and the letter confirming £3, 000 has now been credit to your account.
I was told by the police that HSBC do have the CCTV that goes back to the time my account had been open. In order to open mini cash ISA, I would have needed to deposit money onto it, so therefore how could I possibly open my account on the 24th of March and have a letter confirming I had opened it and the amount I put in prove not to be enough evidence. I was told that in her opinion it was enough proof. I was then advised to go back to the branch to get a letter, which should say that no transaction of that amount was made, and bring it back to the station so that they could investigate the matter.
The HSBC branch in Dartford has been very unhelpful leading to a very distressed and an unhappy customer. Each time I went there, I was told the branch manager was too busy to see and that he will contact me and unfortunately happened three times
When the new manager Hayley Lowe finally investigated the matter she sent me a letter confirming there is no evidence £3000 was credited into my account, of course I was extremely angry so I called up the head office where they said further investigation will be required. I then went into the branch to talk to Hayley to understand what investigation she had done, the only thing she done was talked to Tom Kazze who said “he remembers me and that I did not credit no money in” and that no account within the branch received the £3000, however to open a ISA account you need at least £1 in order for your account to be opened, of course the manager said you don’t need to put no money in, this is when I asked for a leaflet which she went and got, read it, and annoyed “yes you was right you do need to put £1 in but you don’t really” what kind of response is that? I then demanded for another investigation as Tom Kazze or another member of staff has taken my money.
I gave her my Halifax statement to prove I had £3000 in my account during the time I opened my ISA account. During the three weeks after the interview, the senior manager Rebecca Kemp called me up saying they are investigating the matter and can look at their CCTV the date I opened my account.
The 11th of November I receive a letter from Rebecca that “the declaration letter handed to you at the time of opening your account had incorrectly stated the subscription amount and, have fully investigated the matter, I can confirm that we did not receive any funds from yourself on the day opening the account” I imminently called her up to see what they did to investigate that Tom Kazze has taken my money, she replied she has evidence that I did not cash in no money via investigating Tom Kazza again in front of he’s manager and looked at the accounts, this is the same investigation they did before, I keep on repeating you said you was going to check your CCTV, Rebecca replied “we feel we have enough evidence from Tom admitting he’s done a faulty on typing in £3000 and checking all of the account” this is not a fully investigation that he’s taken my money and I have not been treated fairly as a customer as I replied many time did you check your CCTV as that’s the evidence I did give Tom Kazza £3000 in cash, Rebecca kept on saying “for the final time we have done our fully investigation!” this is not including the CCTV. I kept on asking “but have you checked your CCTV” and she said “for the final time we have fully investigated the matter” then rudely hung up the phone on me! She would not answer my question as she has not investigated the issue fully. I am a very unhappy customer who has been distressed and emotional for the last 2 months as they have not been treating me as a individual, refuse to give back my money that I invested in and I feel as I am being discriminate due to my age of being 20. Tom Kazza has taken my money please help!
Please contact me on [protected] or email me on LV_@hotmail.co.uk for more information. I will be happy enough to do interviews.
Thank you
harassment!
I got HSBC card. First month i did not receive any bill. When there executive called me and informed that there is some due and requested me to make minimum payment. I made minimum payment and when i received my bill. they charged me with 300Rs. late fine and EMI charges. As per High Court order bank can not charge for late fine if user did not receive any...
Read full complaint and 21 commentsinsurance money taken from my a/c without my permission
Last year in May I signed up for a Accident Policy from Tata Aig & promoted by Hsbc who pushed it thru. It expired on 26.May.2007. This year they wanted to renew it, so I asked them to answer a question, they called about 2-3 times & then a person called Mary from Tata seems to have authorised it and monthly money is being taken though no permission has been taken from me.
Hsbc asks me to contact Tata Aig, Tata Aig at a number provided by Hsbc ask me to call Mumbai. I claled the 1800 no today & spoke to Monica, who said the policy had lapsed. She asked for the Hsbc CC number, gave & she could not find anything. No record at all.
As a former employee of Hsbc I can confirm they make money by cheating people but indulge in big talk.
I will be taking this to the Ombudsman.
The complaint has been investigated and resolved to the customer’s satisfaction.
plz sir
this is plan Tata AIG MahaRaksha. closed not give me plan
my Address Hira h parmar 122 sai nath housing soc near manjalpur township 2
bhatkuwa manjalpur baroda 390011 but this is my a/c close im going to usa
name appearing in satyam online defaulters list
I was a HSBC credit card holder, i had outstanding amount on the credit card and the same was settled with HSBC on 17th September 2006. I have a receipt issued to me by HSBC for the same. I find that my name appears in Satyam online defaulters list and am not able to apply for any credit facility from any banks.
Recently i applied for AMEX corporate card and the application was rejected, i was not given a reason for the same but on persistent inquiry i was told that my name appears in Satyam Online Defaulters list. Even after doing a settlement with HSBC my name has still not been removed from the list.
Beware!
I was a SCB credit card holder, i had outstanding amount on the credit card and the same was settled with SCB and received the confirmation mail from customer care . I have a receipt issued to me by SCB for the same. I find that my name appears in Satyam online defaulters list and am not able to apply for any credit facility from any banks.
Recently i applied for HDFC car loan, Personal Loan and the application was rejected, i was not given a reason for the same but on persistent inquiry i was told that my name appears in Satyam Online Defaulters list. Even after doing a settlement with HSBC my name has still not been removed from the list.
Beware!
my outstanding payment is 6819 after interst and late payments its goes to 7819 i spoke with bank officer he is ready for settlement waveoff interstrate and asked me to pay actual amt that is 6819 but he warned me that my name will be appear on cibil list for just not paying 1004. i wanted to know is it true for just rs.1004 my name will be on cibil list
hi to all worker of sattyam iam frm my gf was working in sattyam her name is farise if any one have her number plz send as a sms on [protected]
I WANT NOW MY NAME IS DIFALTER LIST OR NOT
my quest is that how could i chk whether my name appears in defaulter list or not?
i have a hdfc hsbc citi bank doucthe icici abn and sbi card holder but in the mean time i m lost my job and i m presently working in private co.salary was 8000/.but above card is outstandig in last 5month .i want time to pay outstanding the amount but many banks harras me and they told me i dont given time .kindly help me once again i requet plz give me time also these bank are threding me and my family so what i do.
my credit card @ account ballence statement e mail kar do
Hi I Used to have a HSBC credit card. Because of some personal reasons i dint make the payment for 6 months. I got a call from HSBC asking me to pay 13000 instead of 26000 and make the settlement which i did. Afterwards i got to know that my name is in the defaulters list, so i called up the same executive and verified. She said if i make the total payment my name will be removed form the defaulters list with in 15 days. I made the payment but It's been more than two months and i still dint get any information regarding the removal of my name from the list. I have been in constant touch with the executive everytime she is saying it will be done in a day or two and she even forwarded all the mails related to my issue. For collecting the payment they call u up everyday and bugg you but y dont they act in the same pace in this kind of situations. I just want to how many days it would normally take to remove the name from the list after making the payment. Can i take any legal action on the bank for what has happened to me please suggest me soon.
Name appearing in Satyam Online Defaulters List
Few days back I had applied for the personal Loan in HDFC Bank,
from there I came to know that my name appears in Satyam Online Defaulters List, As per bank in 2003 I had a satilment with some credit card for RS.3.5 Lack and the payment was made. I totally disagree with this information. in 2003 to 2005 May I wasv working with a company Digitally Equipage India Pvt Ltd and at that time My salary was around Rs. 3000/- only as that can be seen the detail of credits in my bank ICICI Acc. Nom [protected], at that time I was not having any credit cards. from the year June 2006 I am having ICICI bank Credit card only. from 2006 june I am having a good record with ICICI bank,
I dont know from where my fake information comes in defaulter list,
Please gauide me what should I do regarding this
sir,
i applied a credit card in your bank i got all verification from your bank side, but still i didnt receive any status from your bank...
just i want to know the status of my credit card...
you please ask any one of your people to call me for the following no [protected]
thank you sir
bank transfer error!
I made a bank Transfer over the internet for 20,000 AED into a foreign account. The bank called me to clarify what funds the transfer would be made in and I confirmed that it would be for 20,000 AED. The bank then transferred 103,000 AED. This is my rent money and I will not be able to pay my rent because the bank are saying it will take up to 14 days to sort this problem out. I do not have 14 days to wait as I need to pay my rent on the 1st of August and I am marrying on the 30th August.
Beware!
Miss Rebecca Gross
Abidjan Cote D Ivoire
West Africa
Dearest,
Please i am sorry for the inconvinences and embarrassment this may look like but i wrote it with the heart of tears and sorrows as an orphan,seeking your understanding and help in the name of GOD I am Rebecca Gross the only daughter of late Mr and Mrs Williams Gross.My father was a very wealthy cocoa merchant in Abidjan , the economic capital of Ivory coast, my father was poisoned to death by his business associates on one of their outings on a business trip . My mother died when I was a baby and since then my father took me so special. Before the death of my father on 20th may 2006 in a private hospital here in Abidjan he secretly called me on his bed side and told me that he has the sum of .USD $10.5m left in fixed / suspense account in one of the prime bank here in Abidjan ,that he used my name as his only daughter for the next of Kin in depositing of the fund. He also explained to me that it was because of this wealth that he was poisoned by his business associates. That I should seek for a foreign partner in a country of my choice where i will transfer this money and use it for investment purpose such as real estate management or hotel management .Dear, I am honourably seeking your assistance in the following ways:
(1) To provide a good bank account into which this money would be transferred into .
(2) To serve as a guardian of this fund since I am only 19years.
(3) To make arrangement for me to come over to your country to further my education and to secure a resident permit in your country. Moreover,dear, i am willing to offer you 15% of the total sum as compensation for your effort/ input after the successful transfer of this fund into your nominated account overseas. Furthermore, you indicate your options towards assisting me as I believe that this transaction would be concluded within seven (7) days you signify interest to assist me.
Anticipating to hear from you soon.
remain bless,
Yours Faithfully,
Rebecca Gross
very poor service!
I left UAE in jan 2004 and before I left I cleared my personal loan and rest of the accounts with HSBC Dubai but I didn't close my credit card since I was going to a new place and might have needed it. Technically the bank should have closed all my accounts with them since I my company had intimated them in writing of my intentions of leaving UAE and when I had personal approached the collection dept. at that time. Over an year I was using this card and payments were made on time from the money left in the prosper a/c. and when there was no money in the account I used to transfer funds from overseas so that payments can be made on time. Since I was not receiving any statements from the bank I requested for a e-statement from the bank in writing through an email, this facility the bank introduced after I bought it to there notice. despite my written request and phone call to customer service my request for e-statement was not accommodated for unknown reasons. The credit card balances were going up and down without me having any clue what was happening in the account, so I stopped making payments. After almost an year i get a phone call and an email from there CMU dept. that I owe the bank a concocted amount with undue interest and penalties. I did respond to there phone call and the email (I feel now had I kept quite it would have been better) and from the beginning I said i will repay the bank all the amounts due with a legitimate interest and in good faith I transferred some money that month itself.
I have been negotiating with the bank for a reasonable amount for some time with threats hurled out at me every now and then and finally my case was handed down to so called the team leader of CMU dept. This team leader of there on one side he was negotiating with me and at the same time he was inquiring about me in the country of my origin which is a ###ly act. Since i wanted to get over with this saga I didn't make an issue and I agreed to an amount given by him. Unfortunately I was not allowed sufficient time to repay despite my repeated request and on numerous occasions I informed them of my incapacity to repay big installments due to my financial situation and they were asking for exorbitant amounts if I was to delay payments.
I agreed to an amount and gave this person an address to send the statements which he had been asking for so that I can see the statements before I pay in full. No sooner I said I will pay in one go and gave him the address he turns around and informs me that he is no longer handling the case and it has been given to external debt collection agency as if he was waiting for me to give him the address and according to him since I didn't respond to his email for two weeks he had to resort to such an action without even bothering to give a reminder which shows lack of professionalism. This person is being greedy and he thinks he can rip me off extra money.
Now the situation is such that I have paid in full borrowing from a store card at 29% interest rate according to the proposal given to me and now this person is dilly dallying to give the clearance letter and legal action release letter and doesn't even bother to give a curtsy reply. Neither does the customer service to whom I have been marking a copy.
I wish to know if there is a consumer forum where i can give in my complaint and if not I surely want to sue the bank and this person for unnecessary stress and harassment. I also wish to go to media and tell them how they are oppressing the expatriate population and they think they can get away with whatever nuisance thrown at them.
i need to work in bank HSBC in dubai telephinist operator
Miss Rebecca Gross
Abidjan Cote D Ivoire
West Africa
Dearest,
Please i am sorry for the inconvinences and embarrassment this may look like but i wrote it with the heart of tears and sorrows as an orphan,seeking your understanding and help in the name of GOD I am Rebecca Gross the only daughter of late Mr and Mrs Williams Gross.My father was a very wealthy cocoa merchant in Abidjan , the economic capital of Ivory coast, my father was poisoned to death by his business associates on one of their outings on a business trip . My mother died when I was a baby and since then my father took me so special. Before the death of my father on 20th may 2006 in a private hospital here in Abidjan he secretly called me on his bed side and told me that he has the sum of .USD $10.5m left in fixed / suspense account in one of the prime bank here in Abidjan ,that he used my name as his only daughter for the next of Kin in depositing of the fund. He also explained to me that it was because of this wealth that he was poisoned by his business associates. That I should seek for a foreign partner in a country of my choice where i will transfer this money and use it for investment purpose such as real estate management or hotel management .Dear, I am honourably seeking your assistance in the following ways:
(1) To provide a good bank account into which this money would be transferred into .
(2) To serve as a guardian of this fund since I am only 19years.
(3) To make arrangement for me to come over to your country to further my education and to secure a resident permit in your country. Moreover,dear, i am willing to offer you 15% of the total sum as compensation for your effort/ input after the successful transfer of this fund into your nominated account overseas. Furthermore, you indicate your options towards assisting me as I believe that this transaction would be concluded within seven (7) days you signify interest to assist me.
Anticipating to hear from you soon.
remain bless,
Yours Faithfully,
Rebecca Gross
Take your complaint to the news papers. Believe me HSBC will resolve everything asap. They will contact you immediately finding out bad publicity to the bank. It is in their best interest to close this matter with you.
I left Dubai from 2007 January 5th itself. Me also holding a Credit card from First Gulf bank. Unfortunately i forget to close that card. Now my friends said to me that, my balance is 6408 Dhs and they are giving 3 days time to refund it. Other wise, they are going for legal action. I sent minimum 6 mails to the bank and i called more that 4 times to customer care. They are least bothered about this. So be careful, if taking credit card from Dubai. Its not a credit Card, its a Cheat Card.
they are extortionists!
The U.S. government should investigate the unfair business practices of HSBC Retail Services. Simply put - they are extortionists. Our son took out a loan for a Kawasaki ATV through HSBC - my husband co-signed for him. Unfortunately, our son missed several payments. When it became known to us, we "took over" the loan in order to save our credit. We...
Read full complaint and 8 commentsmoney transfer problems
I transfered money oman HSBC through internet banking 100 ro, i got receipt also they charged for telegraphic transfer4ro remaining 96ro they send to hsbc mumbai branch and again they deducted 16ro. Total they i lost 20 percentage money they are doing unfair and hidden charges. When i asked many times they didn't clarify any thing as per bank charges for money is not matter these people are cheating customers.
fraud collection tactics!
I wanted to pay my son's past due payments to avoid repossession of his vehicle. I called HSBC over a period of 4 hours and was repeatedly, and I believe DELIBERATELY, hung up on by each person I spoke to. I offered to pay the past due amount on my credit card in order to expedite matters. I was told HSBC wouldn't "use debt to pay debt". I explained that I have no dealings of my own with HSBC, and that if I wanted to use my own credit card to pay them it would not impact them or my son in any way, except to better my son's account status. They still said NO. So I express mailed them a cashiers check, only to be told that wasn't good enough, either. It was a Moneygram or Western Union, or no dice. So now I have to stop payment on the cashiers check (there is a wait of 90 days to get that money back!), and I have to pay a fee to use Moneygram - which will let me pay on my credit card!
If you want to send email complaints to HSBC yourself, as I have already done, here's the link: https://www.banking.us.hsbc.com/HICServlet?cmd_GeneralContactUsCaller=&accept-language=en-us
Unable to connect customer service through my mobile, even through i gave my credit card number correctly.
lousy service!
My urgent transaction is pending for over a week. As advised by their customer service in hong kong, I have my letter verified and sent to them by express mail. I checked with the post office and it was delivered last Saturday. But they first told me that they couldn't find the letter and after providing the express mail number, they never called me back about the status anymore though I told them that I would be up all night for their response.
What a lousy company.
My name is Linda Vu I am a student at University of Greenwich. I was recommended by a friend to invest my student loan into a mini cash individual saving account (ISA) in HSBC.
On 29th March 2008, I opened the mini cash ISA and invested £3, 000 in cash. After I received a letter which confirmed that the account was successfully opened and that the total amount invested came to £3000.
About six months after, I decided to a visit a different branch of HSBC to check my balance as I have never received any statements since the account was opened. On the screen, it indicated that I only had around £1000 in the account, which I had deposited into my account a few times in the time I opened the account till 6 months later. It showed that the £3000 I had invested had not been deposited or withdrawn.
With this on my mind I went to the branch I opened my account with in Dartford and ask to speak to the manager but was told he was too “busy” to see me. The person who spoke to me replied that the money that I invested when opening my account was not there. She then said that the manager would get back to me regarding the issue.
I returned a few days later as I had not been contacted about the issue and therefore asked to speak to the manager only to be told he is too busy to speak to his customers. I was then told to talk to another member of staff who said that they will be investigating by checking all the account, speaking to the person responsible for opening the account “Tom Kazza”, and by checking their CCTV security system.
I was then told that the manager will definitely contact me within the next two days.
I was not surprise at all when the manager failed to contact me which made me have to go to the branch for the third. Again I was told the manager was yet again busy so I had to speak to the sales manager who said that the £3, 000 transaction was not made on any accounts in that branch on Saturday 24th of March 2008, their CCTV camera did not go back 6 months and that they do not accept cash on a Saturday. The sales manager also indicated that the person responsible, Tom Kazza, was new at his job. Questions were going through my mind such as “why was he allowed to open mine or any other customer accounts and take our money?” and “Who else has he done this to or is going to pull this stunt again?”
She also said the letter of confirmation I had shown is not regarded as proof and wanted my account statements to prove I had that amount in my account.
After being told this, I took a trip to the police station to inform them that Tom Kazza or HSBC has stolen my money, I showed my evidence that I had £3, 000 in my other account and the letter confirming £3, 000 has now been credit to your account.
I was told by the police that HSBC do have the CCTV that goes back to the time my account had been open. In order to open mini cash ISA, I would have needed to deposit money onto it, so therefore how could I possibly open my account on the 24th of March and have a letter confirming I had opened it and the amount I put in prove not to be enough evidence. I was told that in her opinion it was enough proof. I was then advised to go back to the branch to get a letter, which should say that no transaction of that amount was made, and bring it back to the station so that they could investigate the matter.
The HSBC branch in Dartford has been very unhelpful leading to a very distressed and an unhappy customer. Each time I went there, I was told the branch manager was too busy to see and that he will contact me and unfortunately happened three times
When the new manager Hayley Lowe finally investigated the matter she sent me a letter confirming there is no evidence £3000 was credited into my account, of course I was extremely angry so I called up the head office where they said further investigation will be required. I then went into the branch to talk to Hayley to understand what investigation she had done, the only thing she done was talked to Tom Kazze who said “he remembers me and that I did not credit no money in” and that no account within the branch received the £3000, however to open a ISA account you need at least £1 in order for your account to be opened, of course the manager said you don’t need to put no money in, this is when I asked for a leaflet which she went and got, read it, and annoyed “yes you was right you do need to put £1 in but you don’t really” what kind of response is that? I then demanded for another investigation as Tom Kazze or another member of staff has taken my money.
I gave her my Halifax statement to prove I had £3000 in my account during the time I opened my ISA account. During the three weeks after the interview, the senior manager Rebecca Kemp called me up saying they are investigating the matter and can look at their CCTV the date I opened my account.
The 11th of November I receive a letter from Rebecca that “the declaration letter handed to you at the time of opening your account had incorrectly stated the subscription amount and, have fully investigated the matter, I can confirm that we did not receive any funds from yourself on the day opening the account” I imminently called her up to see what they did to investigate that Tom Kazze has taken my money, she replied she has evidence that I did not cash in no money via investigating Tom Kazza again in front of he’s manager and looked at the accounts, this is the same investigation they did before, I keep on repeating you said you was going to check your CCTV, Rebecca replied “we feel we have enough evidence from Tom admitting he’s done a faulty on typing in £3000 and checking all of the account” this is not a fully investigation that he’s taken my money and I have not been treated fairly as a customer as I replied many time did you check your CCTV as that’s the evidence I did give Tom Kazza £3000 in cash, Rebecca kept on saying “for the final time we have done our fully investigation!” this is not including the CCTV. I kept on asking “but have you checked your CCTV” and she said “for the final time we have fully investigated the matter” then rudely hung up the phone on me! She would not answer my question as she has not investigated the issue fully. I am a very unhappy customer who has been distressed and emotional for the last 2 months as they have not been treating me as a individual, refuse to give back my money that I invested in and I feel as I am being discriminate due to my age of being 20. Tom Kazza has taken my money please help!
Please contact me on [protected] or email me on LV_@hotmail.co.uk for more information. I will be happy enough to do interviews.
Thank you
getting regular calls asking for another customer
I am Arti Kulkarni and I have two mobile phones with me. I am getting regular calls from Credit card collection department about another customer (Arti Apte). From last six months this is going on. Lots of times I have complaint abt this thing to the seniors from collection department. And every time getting the ans that some body is going to delete my both numbers from their database.
But still I am getting regular calls from HSBC. I think this is the worst bank in which nobody is concerned about what they are doing.
What I can do now is to put the complaint to police agency and speared the information about the worst management of the HSBC Bank.
Please do not go for any kind of service from HSBC.
Regards,
Arti Kulkarni.
HSBC sangat keterlaluan. Saya seorang nasabah kartu kredit HSBC merasa sangat dirugikan oleh pihak HSBC. Saya masuk ke dalam program cicilan di pihak Collection karena pada awal saya mau menutup CC saya dan melunaskan tagihan, mereka berkata tidak bisa. Padahal kartu saya baru diganti dengan kartu HSBC Gold versi baru dan belum saya aktifkan. Bahkan mereka berkata "Diamkan saja tagihannya, nanti juga akan diblock permanent". Ya jelas saja di block dan nama saya di blacklist di BI. Tapi karena saya sudah lelah berurusan dengan mereka, saya pun mendiamkannya dan masuk ke programm cicilan di collection. Saya minta pembayaran dilakukan sebanyak 5x namun mereka meminta 4x saja. Saya setujui dengan kondisi tanggal pembayaran max. sampai tanggal 10 setiap bulannya. Mereka berkata bahwa tanggal 5 sudah tanggal terbit tagihan, yang sampai saat ini tagihannya atau billing pembayaran saya tidak pernah saya terima, tapi akan memberikan waktu sampai tanggal 10. Setelah ingin memasuki pembayaran ke-4, saya menelfon pihak collection HSCB, namun mereka berkata untuk menunggu dihubungi saja karena yang menangani case saya tidak ada di kantor, 3 hari berturut-turut saya menghubungi namun jawabannya sama. Saya hanya ingin menanyakan melalui surat keterangan lunas, apakah dengan pembayaran terakhir dilakukan, saya bisa mendapatkan surat lunasnya langsung? Setelah dihubungi oleh nomor +[protected] yang mengatakan dari pihak HSBC, saya mengkonfirmasi hal tersebut. Mereka berkata bahwa setelah pembayaran dilakukan hari itu juga maka surat keterangan lunas dapat langsung di ambil di Menara Mulia lantai 21. Setelah melakukan pembayaran pada hari itu, saya mendapatkan telfon dari nomor +[protected] +[protected] +[protected], yang saya yakini adalah nomor telefon HSBC, saya angkat tapi selalu tidak ada suaranya. Saya coba hubungi kembali namun tidak dapat diraih begitu pula dengan nomor collection HSBC 021-[protected] juga tidak bisa. Pada 2 hari yang lalu saya dihubungi oleh saudari Halimah ( dari nomor telpon +[protected] +[protected]) yang tiba-tiba menyatakan bahwa saya masih memiliki minimum payment dan harus dibayarkan pada itu juga. Saya lalu menjelaskan bahwa saya sudah masuk program collection dan sudah membayar lunas kewajiban saya dan meminta untuk di cross check kembali. Saudari tersebut menyatakan bahwa beliau akan koordinasi kembali. Pada hari ini, saya kembali dihubungi oleh pihak HSBC dengan nama Abdul (no telpon +[protected]) dan menyatakan hal yang sama dan beliau bilang bahwa programm saya dibatalkan karena terlambat bayar (padahal hal ini sudah dikonfirmasi sebelumnya dan tidak ada permasalahan). Hal ini dilakukan sepihak saja oleh HSBC tanpa adanya koordinasi atau informasi kepada saya. Bahkan telfon yang mereka tidak bersuara saja dituduhkan karena salah saya yang tidak dapat dihubungi. Ya Tuhan. Saya lalu menghubungi ke pihak CS HSBC namun mereka tidak bisa membantu dengan alasan sudah masuk ke pihak Collection. Saya lalu menghubungi pihak Collection ke nomor 021-[protected] dan 021-[protected], berbicara dengan Bapak Moresbi. Beliau malah marah-marah ke saya dan mengatakan bahwa saya tidak berhak untuk complaint. Saya semakin tidak percaya dengan kelakuan pihak collection HSBC. Mereka berkata bahwa pembayaran terakhir saya dianggap tidak dilakukan karena sudah lewat dari tanggal 5, padahal pada pembayaran kedua saya melakukannya pada tanggal 7 dan tidak ada permasalahan apapun. Sedangkan hal yang sudah saya konfirmasikan sebelumnya, malah menjadi masalah. Dan saya disuruh untuk melakukan pembayaran ulang untuk semua tagihan saya dimulai dengan minimum payment yang tidak tahu logikanya dari mana berasal. Saya sangat kecewa dengan pelayanan HSBC! Kasar, tidak memiliki etika, tidak memiliki logika!
Bunch of rude, inconsiderate a-holes that yell & insult! The next person they talk to is going to be my lawyer! Screw you HSBC! Give me the info I asked for & call off your damn dogs! That's what they are, a bunch of damrabid dogs!
Jakarta, 30 Nopember 2012
Ref : 1183/YA-FY/PDT/HSBC/XI/12
Kepada Yth.
Branch Manager HSBC Senayan Branch
The Hongkong and Shanghai Banking Corporation Limited
Sentral Senayan Building 1, G floor
Jl.Asis Afirka No. 8
Jakarta 10270
Indonesia
Dengan hormat,
Perihal : Pengaduan penggunaan Debt Colector oleh Collection center HSBC atas kasus
pembatalan kartu kredit HSBC Premier secara sepihak yang sangat merugikan
kami serta surat anda tgl 22/06/2012
Menindak lanjuti pengaduan kami No. 7002/YA-FY/PDT/HSBC/VII/12 tertanggal 5 Juli 2012, yang belum mendapatkan perhatian dan tanggapan dari Saudara, bersama ini kami DR. Fredrich Yunadi, S.H., LL.M; MBA nasabah HSBC Cabang Senayan A/C [protected] dan memiliki dua kartu kredit HSBC dengan nomer: [protected] limit Rp. 107.800.000, -( yang semulanya limit Rp. 115.000.000, _) dan nomer [protected] dengan limit Rp. 115.000.000, - dan kami menjadi nasabah HSBC terhitung tahun 2004 ketika HSBC Cabang Senayan masih berkantor di Panglima Polim Raya. Aktifitas kami rekening premier di HSBC sejak tahun 2004 sering tidak aktif dan tidak pernah mempengaruhi posisi kedua kartu kredit(silahkan saudara cek mutasi rekening kedua kartu kredit kami), selama ini kami sangat aktif menggunakan kartu kredit HSBC baik Platinum maupun Premier, namun limit kartu kredit kami sudah lebih dari 6 tahun ini tidak pernah dinaikkan batas limitnya, bahkan untuk limit kartu kredit Premier justru diturunkan menjadi Rp. 107.800.000, - meskipun kami berulang kali komplen ke CS HSBC tetap TIDAK DITANGGAPI. oleh karenanya dana kami yang ada di rekening Premier kami tarik pindahkan ke Bank lain. Meskipun demikian penggunaan kedua kartu kredit tetap masih aktif dan setiap bulannya kami membayar full payment(silahkan di cek history pembayaran kartu kredit kami).
Bahwa tiba-2 kami diberitahu oleh petugas HSBC yang namanya kami tidak mencatat bahwa kartu kredit HSBC Premier kami telah dibatalkan sepihak oleh HSBC dan tidak mau menyebutkan alasannya meskipun kami protes bahwa kami rajin membayar full payment dan tidak pernah melakukan pelanggaran dan menyatakan seluruh sisa tagihan dalam kartu kredit kami akan dipindahkan ke kartu kredit Platinum;
Bahwa karena faktanya tagihan kartu kredit Premier tidak pernah dipindahkan ke kartu kredit Platinum, tiba-tiba saudara kini menjawab bahwa kriteria minimum yang ditentukan oleh HSBC belum dipenuhi, maka tagihan di kartu kredit Premier kami pending pembayarannya dikarenakan kami memperoleh penjelasan dari CS HSBC Premier bahwa jikalau dibayarkan ke rekening kartu kredit Premier tersebut, maka tidak bisa lagi kami menarik maupun menggunakan kartu kredit premier tersebut, sebab KARTU KREDIT PREMIER KAMI SUDAH DIBATALKAN SEPIHAK OLEH HSBC;
Bahwa dengan etika baik kami coba membayarkan minimum payment yang tertera dalam tagihan di kartu kredit premier dengan jumlah nominal Rp. 21.100.354, pada tanggal 1 Mei 2012 (Bukti -1) sesuai dengan yang tertera dalam lembaran tagihan HSBC ( Bukti -2);
Bahwa terhitung mulai tanggal 20 Nopember 2012, HP pribadi kami selalu menerima telpon dengan Nomer 021-[protected], kemudian nomer 021-[protected], kemudian [protected], [protected] dan puluhan nomer yang tidak dikenal asal usulnya, kami sempat berapa kali mengangkatnya ternyata yang menelpon MENGAKU SEBAGAI DEBT COLECTOR yang disewa HSBC, menyatakan HSBC menyewa seratus orang debt Colector yang siap bertindak brutal atas perintah HSBC, dikediaman pribadi kami juga menerima terror berturut-turut dari manusia yang mengaku debt collector HSBC dengan nada kasar tanpa basa basi mencaci maki kami antara laian :… kamu punya tunggakan Rp. 93 juta lebih di HSBC, hari ini kami harus melunasi, saya tidak perduli kami pengacara pokoknya hari ini kamu harus melunasi 93 juta, atau saya akan kirimkan petugas lapangan untuk mengobrak abrik rumah kamu, ….dan kata-2 lain yang menunjukkan HSBC menggunakan tenaga murahan yang tidak berpendidikan dan sama sekali tidak berkwalitas sebagai seorang pegawai bank yang menjatuhkan martabat HSBC, dengan berlagak sebagai kepala preman mengancam akan mengirimkan tukang pukul debt kolektor ke rumah pribadi kami, untuk itu langsung kami adukan ke CS HSBC premier
Bahwa kami ingatkan kepada saudara Ivy Widjaja, bahwa HSBC secara sepihak telah membatalkan kartu kredit tanpa suatu alasan yang sah yang dapat dipertanggung jawabkan didepan hukum, HSBC telah meneror pribadi kami dengan menelpon diluar jam kerja dengan kata-2 yang menyinggung dan menghina martabat dan profesi kami selaku Advokat, sehingga sudah cukup unsur bagi kami setiap saat untuk melakukan tindakan hukum dengan membuat Laporan Polisi sebagaimana Pasal 310, 311 jo pasal 335 KUHP baik terhadap oknum2 colection dan seluruh pimpinan HSBC sebagaimana Undang-2 Perseroan Terbatas;
Bahwa sebagaimana kasus debt kolektor CITI Bank yang meledak dan Bank Indonesia telah melarang pihak-2 perbankkan maupun penerbit kartu kredit menggunakan jasa debt kolektor, meskipun adanya pengumuman dari Bank Indonesia akan diperbolehkan menggunakan jasa pihak ketiga namun dengan persyaratan sangat ketat dan tetap merupakan tanggung jawab pihak bank/penerbit kartu kredit dan baru berlaku mulai awal tahun 2013, ternyata HSBC telah menyewa oknum debt kolektor yang melakukan terror terhadap diri kami diluar jam kerja, yang kami minta pihak HSBC segera mengusutnya hingga tuntas guna mencagah langka-2 hukum yang bakal kami tempuh;
Demikian surat pengaduan kami untuk diketahui, atas perhatian dan kerjasama yang baik sebelum dan sesudahnya kami ucapkan banyak terima kasih.
Hormat kami,
YUNADI & ASSOCIATES
DR. Fredrich Yunadi, S.H., LL.M., MBA
Advokat
Tembusan kepada Yth.
1. Direksi Bank HSBC
2. Card center manager HSBC
I had closed a HSBC CC in may 2009 after paying the full advised amount. Since, then the CC details were not available on the website nor the helpline could access the card details. Suddenly after 7 months in December 2009, I started receiving the extortion calls for dues on the closed CC for the amount of ~Rs 6000, from a collection agent.
I tried calling the helpline, but they could not access the CC details as it was closed. Finally I got a number for HSBC cards nodal officer helpline. The guy at the phone told me that there was a due amount of Rs 1300 on the card which after various service charges and default fines became ~6000 in december. He credited back all the extra charges and asked me to pay the dues of Rs 1300. I paid that amount. The ### collection agent still keeps calling me and insists that I tell him how much I paid to clear the dues, which I refuse to divulge and ask him to get in touch with the HSBC.
But he still keeps calling.
What a pathetic org the HSBC is. I hope they rot.
Hi Amit Dammani,
I am in exact same scenario.
iam receiving some telegrams stating some person named jaiswal i going to start a legal charge call ... on some number.
when i called those numbers i was give different number and then i called that number he will give another number...and some numbers wont work.
i did sent the Dispute form. no response regarding that.
is your issue resolved ? if yes i would like to know the process.
I am Amit Dammani, I was holding an HSBC Credit Card with an add on credit card on by brother's name.
I have lost my HSBC Credit Card in Kuala Lumpur (Malaysia) in the month of October 2007. Immediately then, I have called up HSBC to Block my Credit Card, and HSBC has blocked the card. With this procedure, I was having only one HSBC card which is on my brother’s name.
While making the payment for December 2007, we were supposed to pay an amount of Rs.10, 620 to HSBC. However, when my Brother approached to the HSBC Center for payment, he came to know that HSBC has raised the payment amount of over Rs. 50, 000 (not recollecting the exact figures).
When enquired about this erroneous amount, we got to know that HSBC has reissued the Credit card on my name as a replacement for the blocked (Lost) credit card (Reissued the card to Amit Dammani which I have not applied for).
I have highlighted the issue to HSBC Call center that, I have never been back (till date) to India since the day I have blocked the card (October 2007). So no question of receiving/collecting the reissued Card.
Now, with the interest the amount has raised to more than 90, 000. and for that they are raising a leagal action.I have called many times to sort the matter but they are simply not understanding the fact that I have never been back to India after the card is block.
Please guide me what to do now?
Credit card Identity theft. Even though I have filed with all (3) credit reporting companies and filed a police report on identity theft and provided this information to HSBC. I am still receiving several phone calls a day from 2nd party collection agencies demanding payment. These people are very insulting, rude and harassing. It was bad enough to learn that my identity had been stolen, and HSBC has agreed that this is definitely fraud but they have not reined in their collection dogs.
I think HSBC (3rd party-Collections Department) needs more training in terms of business ethics. The more they treat their customers like a piece of ###, the more they will lose their business in one split second. Do they think they can easily convince people to make a payment by yelling? Insulting? Telling us they're lawyers? Sweet...
poor service!
I have taken a car loan from hsbc bank. My last installment was due on 05 April 2007., and i have paid all the installments of my car loan still my NOC has not been issued by bank. More than two months have been past still i have not been issued NOC by hsbc bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
A little more than a year ago I banked with US Bank when I moved to Sacramento, CA. The teller who set up my account wasn't very informative of all their policies. The place I had it set up was in a safeway supermarket.
I had to wait a month's worth to get my debit card. I constantly called up the supermarket station and asked what was the deal with my card. I had a number of people give me the run around and to make matters worse the teller who originally started up my account had quit. I wasn't even given anything like starter checks, brochures, nothing. When I spoke with the supervisor there she ended up laughing in which I promptly told her to shut up with it. I ended up going to an actual facility that was located not too far away. The tellers there were a little better and had more of a firm grasp of what they were doing but when telling them about what happened to me at the station in the supermarket they only expressed sympathy about how the staff there was ill trained. What about sympathy for the customer? I worked in customer service for years and know for a fact that no matter what the situation you gotta express some degree of sympathy for customers because it's a well known fact that when we clock out and go back to our lives we're no different.
To make matters worse, they didn't give me a choice in the matter when offered a credit line due to my good credit status. I tried to decline it but they claimed that it's made automatic for those of good credit. This credit line is not at all that wonderful because even though you asked to be charged debit when making purchases the credit line somehow manages to sneak in and take effect. The overdraft fees are awful. I made only one occurrence of overwithdrawing and I was charged a rate that increases with each day. They also enforced a spending limit without my consent.
Customer service is horrible. Over the phones you will get reps that will give you the run around. The tellers at the supermarket are exceptionally rude and the tellers at the facility would often try pushing you into using other parts of their service that you've already said no to.
I had planned on moving on to a different bank and would've done so sooner but the fact that I just moved into the area and I was in no position to switch banks for the sake of keeping stability of income forced me to stick with them for a year's length.
When the time came for me to finally break off from them I found that I owed them over $600 for the credit line. I of course had to pay it off and get it over with.
To sum it up, US Bank has terrible customer service, a lot of sneaky underhanded ways in stealing your money, and all in all no consideration or ethics when dealing with any customer from what I've seen with my experience and watching others who visit the facilities and get the aggravating run around.
I encourage everyone to steer away from ever having to bank with US Bank. For a business that deals with keeping your money safe they most certainly do the exact opposite and attempt to turn your hard earned money into something that's under their ownership.
In the world of big banks getting bigger we have fallen prey to their tactics when leasing a car. My wife and I have never leased before and thought it may be a nice option. Well, it was NOT! Be aware of US Bank, they have no concern for the leasing customer(s)!
After leasing the car, we took out the carpeted mats to preserve them so when we turned the vehicle back in we would not be hassled. Boy were we wrong. They charged us for additional wear and tear, door dings. We even added tires at our expense! My wife is a school teacher driving 20 miles round trip for the three years and a couple of family vacations, so the use was less than a traveling salesman.
OUR SUGGESTION DO NOT LEASE WITH US BANK AT ALL, IF YOU DO MAKE SURE YOU READ ALL THE FINE PRINT BECAUSE THEY WILL REFER TO IT TIME AFTER TIME. THEIR OPINION OF WEAR AND TEAR IS GOING TO BE MUCH DIFFERENT THAN ANYONE ELSE'S OUT THERE!
Dear client,
Your Credit Information Bureau (Cibil) credit information report(CIR), other than your income, is the single most important tool used by a lender to evaluate your application for any loan or credit card application. Naturally, it's important that you understand yourCibil CIR and what it takes to maintain a credit history, so that it is viewed favourably by lenders.
We providing assistance on behalf of the client to get CIBIL report.
Please not we neither working on behalf of CIBIL nor any other government department.
We are Independent financial advisors.
Our serivices includes
Assisting for applying CIBIL reports
Helping for CIBIL report correctoion
Assisting getting loans from nationalised or private banks or NBFCs
Representing CIBIL issues and other matters to client's bank
Fighting for getting NOC or NO DUE CERTIFICATE from banks on behalf of client after settling account
Liasioning between Bank and Cleint to sort out the matter of credit cards or loans
or more information please visit at https://www.cibil.com
NOTE: CIBIL REPORT IS STRICTLY PRIVATE AND CONFIDENTIAL DOCUMENT NEVER DISCLOSE TO ANY ONE
We are not providing any free services but advising professionally and result oriented.
Office:
VERITAS THE TEAM
914, Sahajanand Shopping Centre
Opp. Swaminarayan Temple
Shahibaug Ahmedabad 380004
Ph: 079-[protected]
Fax : 079-[protected]
SMS: [protected]
Mail : veritastheteam.smile777@gmail.com
Facebook:http://www.facebook.com/profile.php?id=100002378316540
I agree with you. HSBC stands for fraudulent services. I had credit card was settled long back almost 30 months back, still I haven't received any NOC from them and now they have registered my name in CIBIL, even though I have the settlement letter and the receipts for the payment and even I have the cheque in the name of HSBC. Even then they do these things. HSBC really Sucks. HSBC generates revenue in this manner only, I feel. These people they really suck.
please send me a NOC letter for credit card final payment.
Sir/Madam,
Sub:- NOC-Reg.,
Ref:- My HSBC Credit Card No. [protected].
With reference to the above, I cancelled my credit card in Dec'2007 at that time I paid final payment Rs.75, 181/- vide ch no. 057181 but your peole are charged interest and late payment fees Rs.14539/- about this payment your people (HSBC) are not informed me and my name sended to CIBIL data recently bank people send me a bill of Rs.14, 539/- I paid bill also vide ch no. 166163, Dt.18.11.08 it was cleared on Dt.28.11.08.
So, kindly I request you to send a NOC letter at the earliest it was great helf ful to me. My communication address was changed new AddressHari Challa, Plot No.56 & 57, Vittal Rao Nagar, Madhapur, Hyderabad - 500 081. Mobile No.[protected].
Thanks and Regards
Hari Challa
Managing Director
Aliens Developers Pvt Ltd
that sounds absolutely horrible, and can say i've had similar dealings. I was shopping around for a different bank and all i got were these bank employees who knew nothing about their product much less the benefits of banking with thier company as opposed to the one across the street. One of these banks was Bank Of America, whom i will never deal with.
credit cards and accounts cancellation problems
I am a customer in HSBC Bank, I have an account and 3 credit cards from the bank . My account is [protected]. well in March 2007 I have decided to cancel all my cards and account, due to the reason that i was not satisfied with their service. I have paid all my outstanding . Then on March 14, 2007 I have sent an official letter to HSBS Customer Service Manager asking to cancel my cards. They have called me back and assured that they have canceled it.
Well just few days back for some strange felling i have called through the phone banking system of HSBC and was shocked by hearing that on each card i have an amount of 200 DHS fee , which is yearly fee for the cards renewal. I again spoke to a phone banking officer asking him why they haven't been canceled? he had no answer, was rude, and assured that again someone will contact me from the bank. But unfortunately no one did.
Thank you
name Coleen D'souza
card no. [protected]
cell no [protected]
I had called your customer care regarding the reversal of all charges and your customer care officer had promised but still nothing has been done... it has been lingering on for a long time. I am getting sms's / statements to make payments. And kindly inform Tata aig I am not interested in their policy as I had not asked for the policy.
Kindly zeroise my account so that I can operate this card.
regards Coleen D'souza
Its not a complaint. I want to send a mail or I want to call HSBC customer care. If I call customer care number in Bangalore, its always engaged. I have searched for email-id, but it ends in vain. Where can I get an customer care email id...
won't credit payments
I have been trying for over a year to get HSBC Mortgage to correct my account. I have faxed and mailed copies of all payments they say haven't been paid. They're saying I'm four months late. I paid almost $1,000 in late fees that I didn't owe, also HSBC didn't credit me my annual insurance, and tried to triple my payment for that as well. I had to fax copies of my canceled check and also have my Insurance Agent call them before they'd correct it. This has ruined my credit, that's all I have, I'm a widow at 49, three children, with no life insurance to help and lots of bills. I'm sinking and dying fast. I've always done my best but I can't make it without the help of my once good credit. I don't have any money at all. HSBC says their records are right, how can they do this when I have concrete proof of payment from canceled checks and bank drafts? Any suggestions?
Thank you.
My problem since they bought my mortgage note from my original mortgage lender. I'm been through hell with HSBC going on for nine years..
HSBC is out of the U.K. and many other banks in a America are based from other countries out of the U.S. well.
These banks have the power to do as will without U.S. congress permission. This to me have proven that America is being sold out and land squeezed out from it's owner's through the power of interest and late fees. Look at the amount of it is applied towards interest vs principle. "Go ahead I'll wait".
Well? It's simple the word is: RIDICULOUS!
With jobs declining rapidly, and no pay increase for many existing workers and that number is increasing too. How is one to battle the war on interest and late fees with no little or no ammo?
I had my existing problem for nearly nine plus years and in a recession still and hanging on like millions of other homeowners facing similar or close to the same issues many have with these banks.
I contacted the US White House via their homepage and click on the link "contact us" and select area of issue. Got a reply around thirty days later but help was not a consideration only additional contacts to other useless organizations like H.U.D and B.C.C..
Ok bottom line I been through four attempts to refinance and four attempts for a loan modification. Unsuccessful last attempt with an outside company to get a loan mod stole my money fifteen hundred dollars. I went with this company based on BBB ratings and good standards. Why is the number of home foreclosure are increasing still and not being mentioned via news media. And now a number of loan modifications company are scamming homeowners to push them deeper in the hole.
Is this an agenda taking place?
If a international bank holds title to land in the U.S.. They have the rights to claim that land as ownership also titled to the bank that resides in their country. Well this is my case point that America is being bought out. And the way to push American citizens out of their property with our own laws and law officers is through the power of interest and late fees. With money that doesn't exist, 97% of money is through electronic transactions data.
Also like to mention how unfunny home value are still decreasing, but your home property taxes go up because your local county state assessment office value your house twice as much than it would sell for. Giving them the justification to raise your property tax.
Is this an agenda taking place..hmm!
Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also recvd HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What started me looking at my mortgage papers was when HSBC/HFC sent me a check stating they were monitoring my mortgage account for late fees acessed in error so I thought what else did they due in error & there it was over a period of several years starting with when I started using HFC/HSBC July 2nd 1997 they added disability & credit life into finace & deducted from a revolving loan same day July 2nd 1997 & than added the disability & credit life into my refi even though the insurance was cancelled the same day than they did it again in 1998 & 1999 which adds up to apprm 30, 000.00 & now HSBC is sending me fraudulent papers! I sent copies of all the paperwork I had to their research department + called first, when I called they stated I didnot have disability or life insurance on my loan numbers however when I disputed my finding all of a sudden I had disability or life insurance ! I sent them proof of all my original documents & all they did was copy & paste information to what I sent them even copying & pasting my signature! When I addressed these issues with OCC, Nation of Banks, BBB & FTC all I got was the run around, each department said to contact this one & that one. Than when the OCC sent a letter giving HSBC/HFC a date to respond all HSBC/HFC did was send them the samething I sent them except HSBC/HFC did not send the 1995 fraudulent documents to Nation of Banks or the OCC . Where is the justice? I am now after 14 years living here walking away from this house because I refuse to pay a company that has raped me + on top of everything else HFC/HSBC knew what I was going thru during those years. My daughter was bit by a dog July 2nd 1997 & it took off half of her face, they acted like my friend when all they wanted was my money. My daughter is now 20 she was 8 at the time & we are still going thru surgeries but I will be darn if I give one more penny to the devil himseld! Regards E.C.S
customer cheating!
I purchased some ornaments on some shop on may 26th costs 7,600, but my bill generated with 12,600 and i asked to HSBC credit card dept they first told that merchant did another transaction on 2nd 4th 7th of June with out my involvement. Next time they told that due to some technical problems they (hsbc only) did that extra transaction. I asked about bill generation and they told that wait for 3 more days.
Can anyone suggest what to do. After bill generation i must to pay the whole amount na.
MAXIDEX WARNING
I had eye surgery and in the post-op pack was MAXIDEX(dexamethasone) drops by Alcon Labs.
Two days later I was BLIND
Use Google and enter EPOCRATES MAXIDEX to verify
Dear Sir,
I had forwarded you request on 28 feb 2007 with reference to the matter that had not received my credit card no. [protected] and it has been misused. This was informed to you to take the suitable action, But in spite of that today I got a call from HSBC lawyer Mr. R.K Verma, That they are going to take some legal action ,this call disturbed me a lot as I was considering that some action has already has been taken on this matter and I was not found guilty.
I am again listing the facts with evidences I have already explained;
1) I had received a mail on 30 Dec 2006 that my credit card application is registered under application reference # [protected].
2) On 08 Jan 2007 I received a mail that my application is approved and application reference no. was # [protected]
3) I was at Baddi unit of Macleods pharmaceutical Ltd. At that time when I filled the application.
4) I was in Mumbai from 2 jan 2007 onwards so it is not practically possible for me that I can receive the card being at Mumbai as delivery address was of macleods pharmaceutical baddi dist solan (HP) .
5) On 23 feb 2007 I received my first statement at Baddi plant and I was informed on phone by my Baddi office that bill shows outstanding of 45000/- Rupees approximately . I called to customer care and told them to block this card immediately.
6) Also on the instructions of customer care I had submitted an application of mishandling of credit card at HSBC Bank branch ,stationed at Kamala bhavan Swaminityanand marg near Garvare house Western express high way Near old Bhar cinema Andheri (E) Mumbai.
7) On 17/09/07 I had received almost ten calls that warrant will be issued to me if I will not pay the settlement amount . But in between time span of almost 6 months I had not received any communication from HSBC bank.
8) As in this whole sequence I had cooperated with the bank a lot but as I got calls today Mr. Rajnesh Sarin directly told that this fault is not from banks side as he wants to indicate directly the delivery of the credit card in the correct hands is not banks responsibility and ones the card is handover to courier there is no responsibility lies with bank that credit card is handed over in right hands or not.
9) As per his statement any personnel working in courier services which banks are utilizing for card delivery is authorized to misuse the card if he/she requires.
credit card ripoffs!
It seems that Credit card companies are ripping the user of their cards. I constantly have to watch for their little tricks.
I have a Best Buy credit card handled through HSBC Retail Services, City of Industry, CA and Wilmington, DE. I made a purchase on March 15, 2007 and decided to take advantage of the 90 days same as cash feature. Their records show that I paid the full amount on May 11th, so I was well within the 90 days. It now appears that I will have to pay an additional $10. Why? Because I did not make a payment between March and May. Dana in Customer Services stated that I am required to make a payment, even though I fulfilled all of the other requirements. The ten dollars is a penalty fee for not making a timely payment. OUTRAGEOUS, SHOCKING, SHAMEFUL, UNPLEASANT, DESPICABLE, OFFENSIVE, AND CONTEMPTIBLE! If I pay in full before the 90 days is elapsed I should not have to pay any additional amount.
I fully intend to contact everyone I can think of to vociferously protest and inform them of this action. Their customer retention will drop by at least one due to this action.
I am getting emails mr.Edward Connor that i won a lottery for u.k.pouunds 850, 000.00
Kindly let me know if this news is true or a scam.
They sent me the copy of cheque also.
I had my GM Mastercard canceled... I thought! Then, I received fraudulent charges on the account that took 6 months for them to finally waive and close.
The fraudulent claims were waived, but interest was charged for the amount which was waived for the 6 months! Ludicrous! I called 'Customer Service' many many times only to be treated with disrespect by agents with foreign accents. Funny how one of the fraudulent charges was for a prepaid phonecard to India. The interest that I refuse to pay has been added as 'potentially negative' on my credit report.
Unbelievable - you pay your car note. You next to the last one after 7 years and they cash it and do not post. Then harass you constantly via telephone. People that do not speak English! What a farce! Go anywhere else for your auto loan - these people are a rip off!
Rude. Learn how to speak English when you call my home and make damned sure I owe money - as I had the bank cancelled check for these incompetents. American jobs going overseas to stupid people who cannot talk. This is what you get America - dumb, rude people who have zero social skills and apparently no accounting skills either. Go to your local American bank! Buy American everything! Wal-Mart too - a bunch of Chinese crap! Why are we feeding these people and not our own? Anti- Obama here! - change - yes, diaper head change!
I paid off my credit card balance with Younkers in Sept. 08 and HSBC services has been charging me a $30 a month late fee every month since. I have charged nothing since Sept. and I do not owe any late fees but despite phone calls and letters to the company I get no where.
When I called they were rude and I got the run around. Every month they add another late fee on top of the previous late fee and are charging interest on the late fees. Can they legally do this? This is also effecting my credit score. After seeing all the complaints about this company isn't there something we could do to them. They should be put out of business.
Due to the economic situation, sometime back I found myself with some rather delinquent credit cards, with one of those being a cincinnati reds credit card issued by HSBC (separate from my original HSBC account).
Unable to send full payment, I sent a token payment and informed them I would try if possible to send such payments until I was once again able to resume making regular payments. Needless to say, this was of course not satisfactory with the creditor.
I have exhausted every other possibility I could think of with the only other choice being bankruptcy. A choice I would rather not make however, current circumstances may leave me no other alternative.
Dear Sir/Madam,
I booked Movie tickets through "Big Cinemas" by 16/10/2009, while booking i got network error thrice at that time of after credit card payment, but that selected seat is avaialable after that error, after fourth time only i booked the ticket.
Now i recieved the Credit card statement of HSBC Bank, in that they will charged the error bookings (3 times - Rs 600 (200+200+200)) also. I spoke with HSBC Bank Credit card customer care, they told me to contact you thru this website.
Kindly credit the thrice the time charged amount(Rs 600.00) into my account (HSBC)
Details given below:
Name : K.Pugazhenthi
Mobile : [protected]
Mail ID : PugazhenthiK@LNTEBG.com
Creditcard statement is attached for your reference.
HSBC Credit card Number : [protected]
I have been using HSBC Credit Card since jan2010 but i have not received any statement of bills since then . i have been making payments timely whatever amount informed by HSBC Customer care on phone. whenever i have queried regarding statement it has been replied that already being sent to you on your mail but i have not received any mail featuring credit card statement. please send the statement of last three months asap
This isn't really a complain. I just saw these complains about HSBC. For all we know everyone is hit hard because of the economic turmoil happening in the U.S. Apparently, now's the great time to use it as an excuse and be all out with complaints and everything related to it.
I saw these complaints about statements that are not received (which usually takes 7-10 business days). You can got to the website found at the back of the card and there you can view the statement. Don't blame the company if the statement is not received because first, it is the cardmember's obligation to check also with customer service is they have the right billing address (coz there are SO MANY cases that the company has the right address but it's the postal service's fault). There's human error in case there is a mix up with the mail. So don't get upset and blame the company right away. If you already know that you should be receiving a bill, don't wait til collections dept. call. Coz if you know what your responsibilities are, you have to be pro-active about that then. Oh and if you know so well that you'll be relocating or transferring to a different address, it is a cardmember's responsibility to call the card company and have that address changed.
If your issue is about finance charge. Don't get upset right away if it jacks up to whatever %. A common mistake is the terms and conditions about a credit card is not really read by these cardmembers. For example, they'll apply for this so-called promo card with "0% interest".. that'll be the perfect card for you if you're ALWAYS on time with the payments. Because if you miss a payment even for "ONCE", it's going to be on default. In other words, the PROMO ENDS.
Argh! so annoying..
This person says he is chairman of hsbc and gives will money to the relavive of abdel aziz, who died in plane crash.
Vincent cheng is the chairman of hsbc, the person who calls himself by the same name, i know he isn`t the chairman, first of all chairman doesn`t give their mobile no. to unknown people and documents to fill in and no office no. plus he telephone me says don`t tell hsbc bank we are doing this and then he says they don`t we are doing this.
So please aware if you get emails saying i`m vincent cheng chairman of hsbc, it`s a scam, this imposter will keep on asking for money till it doesn`t run out.
I have paid this ### £12, 000 GBP, he scammed big timer, this person is from Hong Kong.
I am holding HSBC credit card no. [protected].
I have not been receiving transaction statementsw for last two months.
I am making the payment based on the SMS received by you.
I would like to know the details for which I am making the payment.
Please send me the statements for these months.
And also please send me the statements regularly. For any delay in the payment in the absence of SMS from you, I will not be responsible for making any delayed payment charges.
A. L. Gupte,
6, Shrinidhi CHS,
Opp. Maharashtra Steel Corp. Shop,
DOMBIVLI(E) 421201
District - THANE
M.S.
INDIA
cheating customers!
Dear members of complaints board,
Myself abhay agrawal age 29 yrs, working in a mnc as an area sales manager – gujarat. I had one complaint against hsbc credit card.
I had applied for hsbc bank gold card, two executives have visited my office (at indore) and bank has sent me two different gold card. but I had chosen one gold card [protected]. I broke second card & drop into hsbc bank cheques collection box. at the time of form filling sales executive has committed me that this card is life time free card. I received card on 30th august 2004 with credit limit of rs 50,000.
From 1st sept’04 to 30th august’05 there were no problem, I was using card smoothly & paying timely. my billing cycle was 7 to 6 every month. on 7th august’05 to 6th sept’05 statement bank has charged 2000 annual fees & appx rs 141 other charges. I called to customer help line and after discussion with tele officers he assured me that we will reverse amount in next statement, please deposits balance amount & use card without any hesitation (as per statement due amount was rs 6141 so I paid rs 4000 by cash 8 * 500 = 4000 on 22.09.05). as per bank difference between dues & paid was rs 2141.
Next month I only use rs 569 facility from bank, but in next statement annual charges has not been reversed and total outstanding went to rs 2884.75. I again called to customer help line, again officer assured me that this will reverse 100% in next statement, pls pay balance amount. I paid rs 570 (which actually I was used and have to pay as a genuine customer) by cash on 18.10.05.
But in next statement again annual fees was not reversed and total dues amount went up to rs 2395.67. this time I called on customer help line & asked about discontinue my card facility. tele officer advice me just broke the card & drop it on cheques collection box of hsbc bank, your facility will automatically discontinue. I did exactly same.
But statement is coming continuously and dues amount is growing every month.in between I shoot mail to hsbc customer care helpline also, but nothing has changed. and as per latest statement total dues amount is appx rs 6800.
Now collection agents are coming to my house (indore) & calling regularly, they are using abusive language with my family & parents. I am also using icici bank credit card from 29th march 2003 and in span of last four year, not even a single time I faced any problem with icici. I am very regular about payments and using credit card as an additional facility provided by bank.
This is just cheating with customer, coz at the time of form fill up executive claim something, and in reality bank did differently.
WHAT IS STATUS MY APPLICATION ON NEW CRIDIT CARD
Dear Sir,
I had forwarded you request on 27 feb 2007 with reference to the matter that had not received my credit card no. [protected] and it has been misused. This was informed to you to take the suitable action, But in spite of that today I got a call from HSBC lawyer Mr. R.K Verma, That they are going to take some legal action ,this call disturbed me a lot as I was considering that some action has already has been taken on this matter and I was not found guilty.
I am again listing the facts with evidences I have already explained;
1) I had received a mail on 30 Dec 2006 that my credit card application is registered under application reference # [protected].
2) On 08 Jan 2007 I received a mail that my application is approved and application reference no. was # [protected]
3) I was at Baddi unit of Macleods pharmaceutical Ltd. At that time when I filled the application.
4) I was in Mumbai from 2 jan 2007 onwards so it is not practically possible for me that I can receive the card being at Mumbai as delivery address was of macleods pharmaceutical baddi dist solan (HP) .
5) On 23 feb 2007 I received my first statement at Baddi plant and I was informed on phone by my Baddi office that bill shows outstanding of 45000/- Rupees approximately . I called to customer care and told them to block this card immediately.
6) Also on the instructions of customer care I had submitted an application of mishandling of credit card at HSBC Bank branch ,stationed at Kamala bhavan Swaminityanand marg near Garvare house Western express high way Near old Bhar cinema Andheri (E) Mumbai.
7) On 17/09/07 I had received almost ten calls that warrant will be issued to me if I will not pay the settlement amount . But in between time span of almost 6 months I had not received any communication from HSBC bank.
8) As in this whole sequence I had cooperated with the bank a lot but as I got calls today Mr. Rajnesh Sarin directly told that this fault is not from banks side as he wants to indicate directly the delivery of the credit card in the correct hands is not banks responsibility and ones the card is handover to courier there is no responsibility lies with bank that credit card is handed over in right hands or not.
9) As per his statement any personnel working in courier services which banks are utilizing for card delivery is authorized to misuse the card if he/she requires.
I am having a HSBC credit card, I have never used it, still this month i got a statement showing balance due of rs. 2,000.
unauthorized charges credit cover
Re: HSBC
One of your bank agent called me over the phone sometime back regarding "CREDIT COVER" and I declined the offer. Despite that around Dhs.25/- was deducted from my credit card account [protected]. Then I called again 8004722 and spoke to another of HSBC agent; I was assured that it will be returned back/ revert to the credit card. The assurance was false, again around Dhs.25/- has been deducted and to sum up these unapproved credit cover deductions have taken the credit card account over the limit.
I demand that since the credit cover deductions from my credit card unapproved and unauthorized by me (HSBC Customer) and the resulting credit shield deductions (Around AED250/-) due to the deductions - must be credited back to my credit card account. Kindly ensure that my request is attended immediately in order that it abides by the Central Bank rules and regulations.
Awaiting HSBC positive response soon!
Usama Aziz Khan
Cell: [protected]
Dear All,
I applied for a SINGLE POINT LIABILITY LETTER from HSBC, Dubai.
A single letter that shows my credit cards / Car loan outstanding. However, HSBC is avoiding to give a single letter... Instead they gave me two letters one for credit cards and the other for car loan...
I requested them and pleaded them to give a single letter but they were adamant...
I just wanted to know, If HSBC gives such a single letter and if so, whom should I contact?
All positive suggestions are much appreciated...
Thanks & Regards
Rakesh - [protected]
i bought nokia n 76 BLSR-641541 from alashi mobile phone trading.vide bill number 0695 dated 22.9.2007. P.O BOX NUMBER 61430
shj karma ajman
UAE
DURING MY VISIT TO UAE.BUT I M SORRY THE BODY OF MY PHONE HAS LOST ITS COLOUR AND SHINE IN FEW MONTHS OF MY PURCHASE. I CANNOT GO TO UAE TO GET ITS BODY REPLACED AS SUGGESTED BY NOKIA CUSTOMER CARE AT AMRITSAR, PUNJAB, INDIA.
I REQUEST NOKIA TO KINDLY REPLACE THE BODY AS IT IS STILL UNDER WARRANTY PERIOD.I WILL BE HIGHLY THANKFUL AND OBLIGED.
harassing phone calls
3 to 4 times a day, 7 days a week keep getting a phone call from [protected] (HSBC) on my cell phone. When I pick up, all I get is a silence for a few seconds and then a recording... Never spoken with a life person...
I purchased furniture from United Furniture last year, on a 12th month no interest plan. At the point of sale, the month and day were entered incorrectly making the payment date February 6, 2012 instead of June 2, 2013. I have spoken with the store manager who sold the furniture and he has changed the dates in the computer (Brandon Daiken) @ the Brick/United Furniture in Peterborough and he had apologized for the situation. I did all the leg work for HSBC to rectify this situation and still received harassing phone calls after the problem was rectified. I had to provide HSBC with the contact info (REALLY) and they are still calling 5 times a day. I want this situation looked into immediately. Call the Store and speak to the manager name and company provided (You can look the number up yourself). I will not make a payment until it is due
I have been getting phone calls from hsbc since June 25 2011till present. They have me "hold" when i answer the phone. Rude if you ask me. They ask for my wife, i say she not available, they hang up not telling me who they are or who they work for. I asked during one of these calls who they work for. Immigrant worker by the way. I find out hsbc and he can't give me the nature of the call. Everyday i get a call from one of their numbers. I work nights and told numerous reps from their call center so, and that they are disturbing my nap. I got a call again this morning after working a night shift and just falling asleep. I also have three kids that I must care for after work. So i try to nap till they wake up. No dice, phone call from who...hsbc call center. Give rep a piece of my mind...he hangs up. Call back the number cannot complete the call... Call hsbc 1-800 number in the phone book ask to speak to a supervisor...put on hold for ten minutes. I tell the supervisor my situation. She says she is sorry, but the calls will keep coming till they get a hold of my wife because they can't give me information on what the call is regarding.. I told her the calls had better stop, because their is harrasment laws in Canada, by this time I am furious and starting to use profanities with her while telling her to stop the calls. She says there is nothing she can do and recommends telling my wife to call them back. Like I said we have 3 kids and no time for this BS. I work nights and nap any chance i get because i have to stay awake with 3 kids till my wife finishes work when she resumes care of our kids and takes them out to visit with family or friends while i try to get some sleep. HSBC calls again...no more nap for this guy... The problem is they call everyday twice a day and my wife is not home to take the call. Very distressing for me because i get no sleep before i go to work. Hopefully the calls will stop. Gave my wife hell because of their antics and she is going to call on her "BREAK" while at work. Probably be on hold for most of her 15 minute break to speak to a rep. Well we'll see what happens next.
First thing first, Yes i Have a debt with HSBC. Incurred from a previous mortgage, and a husband that was diagnosed with cancer and is unable to work. I have consulted with the local Citizens Advice Bureau who have taken on my case in regards to settling my debts, and getting them paid off.
A letter was sent by the CAB to the bank explaining that I couldn't afford a full payment each month and explained what I could pay. The CAB even sent a record of my income and outgoings, which clearly show that I cannot afford to pay any more than was offered.
My house is on the market, so when sold I should be able to pay off all my debts, but alas with the economy how it is at the moment, it's taking a long time!
About 2 months ago I started receiving phone calls from an 0800 number and when i picked up no one would answer on the other end. after about a week of silent calls the frequency off them upped to about 6/7 times a day on the house phone. If we didn't pick up the house phone they'd phone my mobile number.
So for about 2 months I have been receiving about 10 calls a day total, and each time I tell them of my situation and there's nothing more i can physically do at the moment, and within 10 minutes they're on the phone again, completely unaware that I'd even spoken to them 10 minutes ago.
Basically, would this be classed as harassment and is there anything i can do about getting them to stop calling.
I have a credit card through HSBC and I am over my limit, but I am not late on my payments. I receive 18+ calls a day, 7 days a week from this company. The calls always come in two's. Meaning they call, I don't answer and they call right back. This is happening two times every hour from 8am until 8pm. This is harrassment! Especially considering I am NOT LATE on my payments. I have everything documented and my cell phone records to show for it. Oh yeah, they are calling my cell phone! I want these calls to stop and when I discussed it with HSBC, they tell me there is nothing I can do. Can someone help?
I have a car loan through HSBC and it has been the worst experience dealing with a financial company in my life. Their "call centre" is a joke. All I need is the balance of my car loan and when the last payment will be. 5 years is up soon. They switched around their auto finance dept a few years ago and now my account # doesn't exist anymore. They told me my loan was tranfered to Scotia Bank, which it wasn't. They transfer me from one toll free number to another just to be put on hold again for 20 mins, then be told they can't help me. HSBC has automatic withdrawl from my account. They take the money out every month & yet they tell me my account does not exist and I can't get any information from them! I feel like I'm dealing with organized crime or something. I wouldn't be surprised if they keep taking payments out of my account after the loan is paid off. Guess I'll have to close my account to get their attention. But, hey, they have no record of my loan so I guess it doesn't exist. I will Never Ever deal with HSBC again!
there are no human rights in Hong Kong, head office of hsbc...
my experience is there are no human rights in hong kong
A sure fire way to make the calls stop is to have your deadbeat wife pay her bills. Glad to know ###s populate the world not just the US.
I would call it harassment. We have a few credit cards that run through HSBC, and if we so much as miss the payment day by 1 day, they start calling. Half the time, if I pick up the phone, there is a recorded message telling me "that my call is important to them, and for me to stay on the line as it would be faster than hanging up and dialing again."
Ok, wtf? I never called them, they always call me.
[protected]
That if we pick up the phone and there is no one there, and we hang up, they call right back. Sometimes like you said up to and over 10 times per day, even if we have spoken to a CSR. They even phone if I have made a payment, and then they want more...cause they can't be too sure that i did make the payment even if I give them a reference number. So, yes what you are experiencing is harassment. They suck large.
To say I am out raged is an understatement. I received 14 calls a day.. not 1 or 2 but 14! They do not leave any messages and call from a private number! Needless to say the phone calls started at 7:30 a.m. until 10:30 p.m. These phone calls were to say that I insufficient funds and owed the bank over $100. You would think it was 1million dollars. After a 46 minute phone call (21 mins on hold) I was told that I do not owe them any money at all. I checked with each department to make sure this was true. We will see if it is soon enough. If you are looking for a relationship with this bank all you will get out of it is a headache. Many customer service reps are nasty and disrespectful. I recommend you taking your business elsewhere, I am now. Also, HSBC stands for "Hi Sorry Bank Closed"... the bank is NEVER open... and forget about going during lunch time.. they have one teller working between 12pm-1pm.. don't believe me.. go see for yourself, then run away.
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HSBC is full fraud. Please dont go for it. Equally bad next category is ICICI.
There is no credit card which is free. All credit card work based on annual fees/service tax only. Read terms and conditions carefully. Its a RBI rule to have annual fee on a card. Bank gracefully reverses annual fee/service tax to encourage/indirectly cheat us to use credit card. Even RBI doesn't ask the bank to do this. So, be careful when someone says free card. Free card is never a free card until you use it.
If you ask the bank people clearly, they would say "based on conditional card usage annual fee will be reversed".
Always use credit card from bank from which you have debit account. you will have more control on them atleast.
When ever i got the HSBC Credit Card it is a LifeTime Free card they told , But now I'm being billed annual fees, service taxes, etc. I am trying to cancel the card, no one is properly response from the customer care. How can I get card cancelled and all fees condoned?
HSBC CREDIT CARD DEVISION MAKING PEOPLE FOOLS.. HYDERABAD-AP INDIA.. THERE IS NO CELL FOR CREDIT CARD DEVISION OF HSBC-HYDERABAD BRANCH AP-INDIA.
regarding card cancellation issue. regarding balance transfer issue.
i have a issue with hsbc mentioned below after making complaint this conversation happend with the hsbc bank customer care dept.
1>i asked cc what is the status of my tata-aig complaint return complaint status-(6sep), he told that it has canceled fine,so i told that there is no intimation regarding that cancellation, after that i asked about the balance transfer which i asked to transfer 6000 Rs to citi bank on 18-20 of sep.
2>He told that it didn't happened because i called the customer care dept on 2nd regarding tata-aig issue and asked them to cancel the credit card if u r not resolving this issue.after that there is no intimation to me regarding the cancellation of card.
3>if that is the case i got the credit card bill on around 11-15 of this sep. why don't u people mentioned in that letter itself that i requested for cancellation and why u people informed that this card is under cancellation procedure.
4>leave it if that is the case when i contacted the customer care dept and when i logged a complaint on tata-aig insurance(sep-18-20) issue why u didn't inform me and also when i asked for balance transfer how he agreed for balance transfer and i got a call from chennai for balance transfer they taken both citi and hsbc card numbers. Even when u called me ,that time also u didn't ask about the cancellation issue .he told that the cancellation procedure wll take 7 days procedure if that is the case after 2nd sep (sun) and the bill generation is on 11-sep(tue) means totally 7 days are there to mention in the bill itself which u send to me ,but u didn't mentioned in the bill itself. so mistake is from ur side only check the voice interaction of my account once ... after some time i was asking these questions he disconnected the call. ny how i got to know,
5>this means they r making me fool i understood every thing ..