The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Hotwire.com And Allianzsteal your money

Do not buy the cancellation insurance from hotwire and allianz. It is a scam. They do no refund your money for personal or business reasons if your trip has been cancelled. It is an emergency situation only in which they will refund your money, so don't waste the $8.00.

Responses

  • He
    helpingoutlilguy Apr 21, 2015

    I bought the 3rd party insurance on hotwire.com from Allianz regarding my car rental. Absolute worst experience to date with any insurance company. Since you're a one-off (meaning you don't have an existing policy with them) they could care less about satisfying any claims. "Good Faith Doctrine" does not apply to them.

    I was in an accident and satisfy all of their documentation requests, which was lengthy and detailed. They counter offered the car agency a low ball sum, which of course Dollar denied. 3 months in, they still have not settled and the amount Dollar is asking for has increased due to interest. And guess what, in another 15 days I will be sued by Dollar, which if that happens, will accrue attorney fees as well.

    If you want to buy car rental insurance, ALWAYS buy directly at the counter with the rental agency themselves. It'll cost you a bit more, but at least the insurance will be useful if you do get into an accident. Allianz mantra should be "deny, delay, deny, delay"

    0 Votes
  • Je
    Jeff from Indy Jul 22, 2012

    Dan is correct. It's a complete waste of money if not outright scam. Wow! They provide a link so you can read the fine print. In this internet day, it would be quite easy to provide a quick bullet list of exclusions as a pop up window.

    0 Votes
  • Aa
    AAHelpTeam Apr 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hi -
    Jackie from the Help Team here. We’re sorry that your insurance program may not provide you with coverage the coverage you had hoped it would. While we have designed our products to cover a number of unforeseen situations and events, we are not always able to meet the full expectations that our customers may have.

    Our programs are like any other type of insurance in that there are terms and conditions that determine if a claim is payable. We, as well as our partner Hotwire, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that “Limitations apply” and provide a link which consumers may use if they want to review the terms and conditions.

    Also, we encourage all of our customers to take advantage of our 10-day Satisfaction Guarantee, which provides the opportunity to go over the insuring agreement we’ve provided and make sure that the insurance will meet the customer’s needs. If our customers have any questions after reading the policy, we’re here 24/7/365 at 1.800.284.8300. We can guarantee that one of our dedicated representatives will be available to answer any questions. If consumers then find that their purchased policy doesn’t meet their needs, they can cancel it and receive a full premium refund.

    Regards,
    Jackie, Help Team

    0 Votes

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