San Francisco, California
United States - 94111-2627
The worst system I've ever used. I will make sure I report this to every travel website I use. I found a car two classes better and 25% lower after I booked with Hotwire. Horrible set up that you can't back out or renegotiate your price after booking 3 months in advance thinking you're getting a good deal. NEVER USE HOTWIRE AGAIN and I'll be sure to let EVERYONE know what a rip off it can be. I will copy this note and post it anywhere I can.
I wanted to stay in indianapolis for a 2 day women's conference and decided to give hotwire a try. What a mistake. They were advertising 4 star hotels in downtown indy for $69.00. Well, like a fool, I booked a room as there are only 4 - 4 star hotels in downtown indianapolis. The room I got was 2 miles away from downtown and was anything but a 4 star. I have stayed in economy hotels that offered more than this place did. What a rip off! When I called hotwire to complain they wanted to have me re book at a different hotel without telling me where it was at a price of $124.00!!! I told them I would keep what I had but I would never book anything thru them again and would file a complaint. Evidently these people don't know what downtown means or what a 4 star rating is all about. This so called 4 star hotel I stayed at didn't even have a snack machine and no complimentary continental breakfast - you had to pay for that at a cost of $8.95. Needless to say I ate elswhere. Their normal room rate is $189.00 - you would think you would get something for that kind of price - but not there. Do not book a 4 star hotel room thru hotwire!!
The story is well familiar with anyone or everyone. Hotwire.com promoted "Bill Me Later" as a way of payment.
Bill Me Later purposely decepted the statement, so it looks like "No Payment Until 07/08" - it looked like July 8th, but actually it meant July 1, 2008.
You wanted to file small claim against the "Mill Me Later", however it is a out of state company.
I was decepted by Bill Me Later. I feel sad that a good company like "Hotwire.com" is associated with the trash company like "Bill Me Later".
Be careful. Companies like "Bill Me Later - BillMeLater" is there to searching for opportunity to get you, or outsmart you.
If you are a "Bill Me Later" customer, get rid of it, before you were trapped and decepted.
XX. Orange County, CA, USA
I purchased a R/T ticket from Charleston, SC to Phoenix, AZ for 7/8/08-7/10/08 through Hotwire. Due to mechanical issues, Delta was unable to get me to my destination. Delta issued a voucher for future travel. I called Delta to get cash and they said Hotwire would have to issue the request for refund. Since 7/9/08 I have been calling Hotwire twice a week, and have been getting all kinds off "off the wall" excuses for not refunding the ticket even though Delta was most willing to issue a refund, if only Hotwire would ask for it. Sounds simple, but Hotwire customer service is only a front for a lousy company, and they say whatever it takes to get me off the phone and then drop the issue. It would seem that someone in executive mgmnt would do something about their integrity and reputation and do the right thing. Good luck to all who try to get anything back from Hotwire once they have your money
I was inconvenienced by having to waste over 3 hours prior to check in and then drive accross town 10 miles and when I arrived at the second location I was not able to check in until 4:20 a.m. Long story short it took 3 hours and 20 minutes to check in. HORRIBLE! now Hotwire is not being helpful at all emailing me that is ok for th hotel to send you to a second location! SCAM how about my 3.5 hour waste and gas mileage for the 10 miles. SCAM!
I needed to reserve a hotel room near Charles de Gaulle airport. Hotwire promoted a marginal two star hotel...
How can a business legally charge for a service if the customer is not able to use that service? In a situation when your travel plans are canceled which is out of your control. And they say they have the right to still charge you the full amount. That is not legal, or should not be legal. They also tell you that you will get a cheaper price. But when you get your final statement after hitting the reserve button, you find out it you just saved $3.00 over reserving through a car rental their self.
Hotwire.com should not be allowed to have in their agreement "No cancelations or changes" Which no one ever reads or expects to have such a crooked way of doing business. What is legal about recieving money for services not received?
Also Hotwire.com is owned by Expedia.com so they are one and the same.
Hotwire is another one of the online businesses that used to be called scams. read their biographies a bunch of business school grads from Stanford who think it is their right to rip any and all off rather than working for a living. Everyone, especially those in California, should contact Jerry Brown's office to try to close these scam artists down. I am looking at paying for a flight and a car rental i will never be able use because the airline folded. These guys say so what nothing to us. Customer service? Some guy who spoke such poor and fast english he was totally unintelligible.
These parasites are laughing at the saps all the way to the bank. DO NOT EVER USE hotwire.com!
Hotwire has a no credit no refund policy. this should be illegal. They charge for services not rendered. Thi...
I booked and paid for a Mid-Sized car using Hotwire.com and was given a Compact Car instead. No confusion here folks, the car make and model I was given "was" categorized as a Compact Car on their website for the specific location of pick-up.
After contacting Hotwire, they refuse to rectify the situation. Instead, they will have their research department look into the situation within 10-14 days.
In the meantime, I am stuck with the car.
I filed a formal complain with the BBB so it sticks to their business record. Best thing you can do. That is what they get for being so blatantly unethical and not doing the right thing.
Classic bait 'n switch. They are not willing be to held accountable. Utterly shameful.
They told me if I disputed the charge with my credit card company that they would ban me from future use of their services. That is their policy.
Apparently, they think they have card blanche to defraud you.
Fradulent practices, non-accountability and retribution for attempting to resolve through 3rd party. What does that tell you?
AVOID AT ALL COSTS. REPORT TO BBB.
Hotwire.com presented itself as a discount reseller of airline tickets. As I entered my destination and dates to get some prices for a round trip ticket the website required me to enter my credit card number. As I looked around for different flights at different times and prices, the website displayed a 'Thank You' message and informed me that I just made a purchase and 'All sales are final' and 'There are no refunds'.
I tried contacting the company by phone but could not get anyone to answer. I called my credit card company, Discover, and put the transaction in to dispute. They did a routine investigation and sent me some copies of Hotwire.com's refund policy. I am still disputing the charge.
The price of ticket was ridiculously high for the flight offered: $454.00 for a flight that required me to change planes in Denver, as compared to the flight I actually booked on Cheaptickets.com for the price of $294.31. In addition, Cheaptickets.com will give you credit for canceled flights if you do so within 48 hours of booking!
Why would any reasonable person choose to do business with Hotwire.com?!?!?!
Booked a room through Hotwire, which I've never used, because I don't like the whole not knowing thing. Was told on confirmation would be in a Days Inn in Flint where I was traveling to. Arrived to check in and was told would be in the Rodeway Inn across the parking lot. Was not given a reason and insisted on having a room at the Days Inn as I was told. Dealing with two foreigners (Indians) who acted like they couldn't understand me, kept saying "no both are part of each other." Was already in a hurry to get to our destination, so took the key for the Rodeway. Reluctantly went to the Rodeway and put our things in the room. This is November in Michigan and it's about 30F. The room would not heat up. Complained to front desk and was offered a space heater. I'm furious by now. Began demanding to leave and be given a room in Days Inn as we were supposed to be anyway. Stated their policy is 'No Complaints after 15 minutes'. I insisted and called Hotwire. Hotwire stated they could refund our money, but that would cancel our reservation and we would have to find a hotel on our own, or they could try to book us in another hotel but they wouldn't know what hotel it would be, because they would go through the same system the customer uses. Which meant the hotel could have been further away from where we were trying to go. Finally, the Hotwire rep calls the Days Inn to find out why we weren't given our room in the first place and still never got an answer to that. We chose to take the Hotwire cash (like I want to ever use them again anyway) and take the room at the Days Inn since now the front desk offered it and vowed I will never use Hotwire, or that Hotel in that area ever again!!
Hotwire.com www.hotwire.com Beware when booking hotels through Hotwire.com. In their "T&C" it stated that...
My daughter and I went to Texas to visit my other daughter. My other daughter ordered a hotel room through "Hotwire". When we got to the hotel, there was only one small bed ,when we ordered a room for two. The bed was as hard as a rock and the hotel room smelled like cigarettes and pee. When we called and talked to "Judy", she said she would not get us another hotel room for two people and she would not let us talk to anyone else. She would keep answering the phone when we called and even when I E-mailed them a complaint, she answered the complaint(it must be a very small company). We ended up having to stay at a motel 6. Hotwire or Judy would not refund the money or get us another room. It ended up being an expensive trip. I was VERY unhappy with Hotwire, I think they are criminal.
I used Hotwire.com to find a hotel room. When I attempted to book the room I got a response that the room was not available. I moved on and booked a room at another hotel through another service. I received no confirmation email of a booking. Next thing I know I received a survey from Hotwire to rate my stay at that hotel. I pointed out through the customer support email that I had not successfully booked the room. They told me to call a toll free number. I called the number and after being passed from the first person to a "post booking specialist" I was told that their computer showed that the booking was confirmed and confirmation was sent. I repeated that I got a message that the room was unavailable and no confirmation email. They finally said that they do not give refunds.
I booked a car rental with Hotwire.com. My plans changed due to a new job and child care issues. I called...
I made a reservation on hotwire.com for a hotel in Pigeon Forge, TN. I paid $76.00 plus tax making the total $90.00. When I arrived at the hotel I saw the computer screen. Hotwire was only being charged $52.00 for the room. I already paid a $5.00 booking fee to hotwire and now they are getting $20.00 extra dollars?
Hotwire states they have "deeper" discounts because hotels sell them they unsold rooms. Yeah, hotels sell the rooms cheaper to hotwire but hotwire still charges the full price to customers. In fact, I could of saved close to $9.00 by just walking in or reserving on the DaysInn website. Their normal non-discounted rate was less than I paid.
When I called Hotwire.com's customer service and waited 20 minutes. I got this very rude redneck agent who stated, "we are a for-profit company and we can charge whatever we want for a room."
Well, since hotwire did not save me anything and just upset me. I will take my business elsewhere. At least then I won't get surprised with a "3 star" roach motel.
The reason hotwire.com doesn't tell you what hotel you will be staying at ahead of time... is just so that you can't check with the hotel to make sure you can't being charged MORE.
This is the first time I used hotwire and I definitely will not use it again! We booked 2 rooms for our...
I purchased airline tickets through Hotwire.com for a holiday trip. The trip was cancelled by the airline and...