San Francisco, California
United States - 94111-2627
I am pissed. I went to their website and started making arrangements for a flight to Nashville. I got all the way to inputing computer data for credit card info. Well I tried 4 times to put my security code in and it didn't work. So I called my credit card people to verify my code was right. I called hot wire customer service as they stated to do. I called and the lady verified the code with my credit card people. She then attempted input and stated it would be 24 hours to go through due to I had inputed maximum amount of times and the computer would not take any more transaction on my card. So I said cancel it. She said thats okay go to expedia.com as they are about the same rates. I said fine. So I booked the flight. Well suddenly, I went to my email and there and behold was a statement from Hotwire that I have a Itinerary number, flight and a charge for $526.90 on my credit card. So I called them back. Hotwire stated, "well her notes are not clear about your conversation. I tried to tell her think it through...would I had made another purchase for the same flight, date and time? Why would I need two flights. The price at expedia was $60.00 more. Why would I choose that over your price if I hadn't had trouble. Now I have been charged double for the same flight and my credit card people are not standing behind me for dispute. THIS IS ROBBERY! IF anyone has a lawsuit or a class to start one it's time for these people to be held accountable. This is ###. Bobby
I reserved 2 airline tickets for travel to Ecuador. On April 13, about 3 weeks later, I call the airline...
When booking hotels through Hotwire, beware that the hotel is free to tack on an involuntary "resort fee" (usually between $15 and $25 per day) to the price. This is NOT included in the Hotwire advertised price. I booked a "5 star Mid-Strip" in Las Vegas (Trump International) for $114 and was charged an additional $15 per day. The price should have been advertised as $129. When I complained to Hotwire they referred me to their "terms and conditions" page which states that "special fees" may be added. Very nice of them to warn me that if I use their site I am subject to getting ripped off! Hotwire Buyer Beware!
I recently made a flight reservation for my boss who will be traveling to Paris, France. Flights were booked...
Hotwire booked me a 1 bed smoking, when needed 2 bed nonsmoking. Found out through hotel that Hotwire charged me for price of 2 bed and hotwire takes huge commission on booking. Hotwire would not budge on changing reservation, gave me speech about policy - reason why they don't allow consumers to make bed / room preference. They rip off the hotel and consumer at the same time. DO NOT USE HOTWIRE. Call hotel directly. NEVER GOING TO USE HOTWIRE AGAIN.
Hotwire was unwilling to cancel a car rental that was 15 minutes old! Even though I was honest about the booking mistake, they said had I given a different reason, and basically lied, I could have received refund.
Manager was unwilling to work with me, even though I was in process of trying to book hotel on the site as we were speaking.
Poor customer service, it was worth more to them to keep this one booking that attaining the rest of my business for a weeks worth of hotels.
Just a heads up on the 'discount' travel website Hotwire...Hotwire advertises that their website can save you substantial amounts on travel bookings by making deals with the hotel, airline, or car rental facility you may potentially be booking with to give you a low rate. The trade off is that the name of the company remains anonymous until after payment is received by Hotwire for the booking.
When the payment is received you then are confirmed for the booking and the name of the company is revealed. You may then google the company and compare prices...I just recently used this website (having used it once before) and found that there was no savings on the hotel I booked in Dallas/Fort Worth.
I challenged Hotwire as to why I should use their service again, when I received no savings and didn't know the name of the hotel. The manager, Chad, told me that they guarantee the lowest available rate. He said they could not advertise that this rate may be equal to that of the actual company's rate because no one would use the service. I told him that was exactly my point. Who wants to not know the name of the hotel you will be staying at and pay the same available rate that the hotel has on its website. Chad offered no compensation and no compassion or concern for brand loyalty.
Please be aware of this stipulation if using Hotwire.
Join the campaingn: do not use hotwire!!!
Hotwire takes advantage of people.
Hotwire left me on my own after a completely irresponsible action of one of their hotel partners (Oak plantation resort, kissimmee fl). I was refused of the hotel room I had paid for in advance to hotwire. I was left without any accommodation at 2:00 am in a city unknown to me. I was forced to look for hotels at 2:00 am in a place that was all booked up because of the irresponsible actions of oak plantation resort and because hotwire did not assist me on getting an alternative place. I lost all morning and part of the afternoon recovering from a nightmare my family and I will never forget. I had to pay from my pocket for another hotel and after sending countless emails and making even more phone calls hotwire agreed to pay only for the money that I had to put from my pocket, not without a catch: I have to wait for up to 60 days to get it.in compensation hotwire offered an apology and 25 monopoly dollars (They call it hotdollars and they are only good for buying stuff from hotwire). Yes, you read correctly: 25 monopoly dollars was what they offered to compensate for their irresponsibility and incompetence.
That's hotwire for you.
We used Hotwire to book our car rental through Dollar Rental in Orlando, FL. We were to pick the car up at their Universal Blvd location the evening of 02/11/2009. We were told while booking they would hold the car for 24 hours.
We called to let them know our flight was late and we would not be able to pick it up in the morning. We were told there would be an additional $300 charge for the car. We were told that the 24 hour hold was through Hotwire only and not honored by Dollar.
Had we been told this up front we would never have booked with either company. An additional $300 was not in our budget and we would up cancelling the reservation.
We wound up spending more than we had planned on another car rental and cabs. This really put a damper on our vacation.
I don't see how waiting to pick a car up by 8 hours would increase the price by $300.Both Hotwire and Dollar were unapologetic and offered no help at all. I feel since we were told we had 24 hours to pick up the car we should have had 24 hours whether with Dollar or another company or been reimbursed the difference.
I will never use either again and plan on giving a bad referral to everyone I know.
Scam low price guarantee. After I booked non refundable - I checked another webiste and found the same exact hotel cheaper. But - because hotwire adds taxes and fee's after the "low price guarantee room rate" they do not honor other sites who have the rate including taxes and fee's. What a scam. And the hotel they put me in is 15 mles from the city I booked it in. They are full of disclaimers. Do not support this scam website.
I purchased three tickets from hotwire. They debited my account for the amount of the tickets which was held by them. Then they went into my account and subtracted the amount of the tickets individually. So I was charged $159 three times while they still have the $477 held for these tickets. Three days later I call them and ask why do they still have a hold on the money for the tickets. They said it was a error and they said they would release the funds. In the meantime I have checks that have been returned and have been charged overdraft fees. I contact them and they tell me that they can not refund me the money even though they are at fault for holding the money aside and then going in and taking the money out. I want them to be held accountable for their mistakes.
I booked a 5-day car rental thru hotwire.com on Tuesday, January 6, 2017, 10 days before I was scheduled to...
A friend of mines booked a trip for me and two other friends to newyork city with hotel reservations too. she received an email confirming that everything was confirmed. we went to the airport to check in and everything was fine at that point but once we got to our destination, our hotel, we went to check in and found out that there were no reservations for us! what were we suppose to do in new york city when its late and pouring rain outside! when we contacted HOTWIRE, they said they couldnt help us. that the office was closed! we had no choice but to pay for 4 nights all over again! HOTWIRE says that she was being refunded back and 3 weeks later she still hasnt received anything. after that we went on to the enjoy the rest of our trip even though that happened... right when we thought that was the end of our worries, we encountered another problem! as we left our hotel to go to the airport to check in, we were told that we did not have tickets for our returning flight back home! so there for no hotel, no flight back home, and no customer service from HOTWIRE. What type of business would allow this to happen? why would they still give us a one way flight if there wasnt going to be a flight back home? or even a place to stay at? i am honestly disappointed with their service! this was my first time dealing with them and this will definitely be the last! horrible communication. no phone calls or emails regarding this whole problem! this is absolutely ridiculous!
In the building I live in the only cable you can have is a company by the name of hotwire that is based in...
I had a dental emergency and was unable to use a hotel room reserved for 3 nights through hotwire.com. I called them the day i was due, and explained the situation. The woman was rude and unhelpful. She finally agreed to send a form to request a refund based on a medical emergency. I filled out the form, sent in the information from the dentist and a letter of explaination. As is indicated on the information from the dentist, I suffered from a ruptured molar that had to be extracted. Because the procedure was 2 days later (have you tried to get into the dentist, even on an emergency basis) hotwire denied the claim. They did not feel that a ruptured molar constituted a medical emergency (probably because they have never had one.) I am requesting a full refund and the request was denied.
Hot Wire is one sneaky business! i sign up to get a great deal on a hotel in Scottsdale AZ. I thought it was legit. In there very fine print it says that you have to agree to sign up with another company that charges your account every month. Now, I have overdraft charges in my account. Please read everything before trusting anything. I feel like a fool because I didn't. I have way to much trust in humanity, I guess. I thought that they were a great company but they are only trying to make a buck off of you.
I can't believe that the only way you can get internet service in a High -end residence as midtown miami the only provider is Hotwire!!! I don't even know that company. There internet service is very bad. The worse part is that in this country they say is no monopoly!!! This is a joke.
Everybody is complaining, but nobody does anything. The worse part is that the owners of midtown are the well known Haddad family owners of Midtown NY and the freedom towers. How can you sell an apartment for so much money and decide which is the cable internet service provider???
Booked a flight for 2 in February 09, only to discover that Hotel at destination overbooked & canceled our...
I requested a room located in "The Plaza" in KC for our 10th anniversary. They gave me 3 hotel options. I made my choice knowing that there really isn't a bad hotel in "The Plaza". As luck would have it, they stuck me in a hotel located 5 miles from the Plaza!!! And the hotel is terrible!! With Hotwire, you don't know what hotel you'll get until you make your Non-Refundable reservation.
To make matters worse, it was a surprise for my wife ...
I called their customer support and they acted as if they were going to help me and once he opened my account info, he completely turned directions and said "sorry, our policy states..."
Even though they completely misled me and ruined a nice getaway, I'm out $109. Unreal.
Stay far away from this company.
The worst system I've ever used. I will make sure I report this to every travel website I use. I found a car two classes better and 25% lower after I booked with Hotwire. Horrible set up that you can't back out or renegotiate your price after booking 3 months in advance thinking you're getting a good deal. NEVER USE HOTWIRE AGAIN and I'll be sure to let EVERYONE know what a rip off it can be. I will copy this note and post it anywhere I can.