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Overseas Adventure Travel
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Overseas Adventure Travel
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9 complaints
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K
12:33 pm
Verified customer This complaint was posted by a verified customer. Learn more

Overseas Adventure Travel - Immediate return of our money.

Unfortunately, this issue continues from BBB-Boston claim #16984211 which I thought was to be resolved. Concerns a trip to Turkey that Overseas Adventure Travel scheduled for April, 2022. OAT canceled the trip. We had paid in advance the amount of $8009.00. After we filed with BBB OAT said they would refund our money however they said it was given as a voucher and would take 30 days to send to us. That was in early April. When I emailed them last week they said it would an additional 45 business days. I have trust issues now with them. I fear that they are not going to return our money.

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L
12:03 pm
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Overseas Adventure Travel - Impossible to reach by phone or any other way

We had one great trip to Columbia 2 years ago, then booked a trip to the Baltics & Russia scheduled for 2020, then it was canceled rolled over to 2021 due to COVID, then it was canceled rolled over a 2nd time to 2022 due to COVID, then it was canceled a 3rd time for 2022 due to the invasion of Ukraine. Calling to get a refund or credits is impossible. For four days in a row times we were on the phone for 3 hours and never got through. When we finally got through, the customer service person was not well informed. We were offered a partial refund with the rest as credits, but when we saw the refund in our online account it was short by $600. We called to ask about it but waited on hold for 5 hours - and never got through. We were also told we'd get a call back with a day/time specified, never got the call. We sent emails to their customer support email address, never got a reply.

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N
Mar 23, 2022 3:33 am

We have been trying on a daily basis (when the Boston office is open) to clarify our airfare, adjusted airfare (post-trip was cancelled by OAT but WE must pay for the rebooking?), and errors on our flights to Italy. We leave in less than two weeks. This is our 19th trip, and we had always been satisfied with the Boston office's responses. After 3 hours and 15 minutes on hold, our calls are disconnected with a promise to return our call in 24 hours. Guess the company is short-staffed and filled with newbies who won't understand customer service.

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M
10:12 am

Overseas Adventure Travel - Refund for cancelled trip Reservation No 3961333

The trip was cancelled September 30, 2021. I have been sending more than 50 (FIFTY) emails because they failed to fully refund me. They issued a check for me which I never received and asked them to immediately cancel it. This is easily done by accountants. Again weeks passed and I was patient because apparently they are afraid I could cash their check. I had enough patience though.

I asked to refund me on the credit card originally used as they did with the biggest part of the money. Nothing happens. They only reply withe usual THANK YOU FOR CONTACTING OAT and IT WILL TAKE A FEW DAYS.

Desired outcome: Moneynrefund

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10:26 pm
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Overseas Adventure Travel - Failed to honor incentives to reschedule and added cost of airfare on a trip with free airfare

A trip to Egypt was originally scheduled for 04/20 but cancelled due to the pandemic. International airfare was included in the cost. The original reservation was #3910108 and changed to 3975236 when I rescheduled. I received a letter dated March 21, 2020 from the CEO, Harriet Lewis stating that I could get a full refund, reschedule for later 2020 or in...

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C
4:59 pm
Verified customer This complaint was posted by a verified customer. Learn more

Overseas Adventure Travel - Getting a refund due to Covid cancellations

My trip to Israel was canceled in 2020 in 2021 due to the Covid I was told I could rebook if I am fully vaccinated but I am not and due to medical debt conditions cannot be so I called on July 8 was on hold for two hours but finally reached somebody and talked to Rebecca and told her of my problem and stated I wanted a refund she said she would have to talk to the finance department and would get back to me within a week this did not happen so the following Monday the 19thI called and was on hold for two and a half hours and I was told but my whole time had reached it's limit and I was being disconnected but they would call me within 24 hours and this did not happenOn July 21 I called again at 6 o'clock my time 9 AM their time and was on hold for three hours and I finally had to give up because I had an appointment I then sent an email to their [email protected] and still have not received anything back

Desired outcome: Full refund for trip plus insurance

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C
11:32 am
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Overseas Adventure Travel - Travel cost for reservation

I would like to complain on a recent reservation. We made our reservations number 395357 for myself and Friend on early February. We told the travel agent we were flexible and wanted the best deal. We booked a departure date of November 5, 2020. The travel agent never told us that a $500 airfare was being offered if you depart in Sept or October. If we knew...

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J
5:17 am

Overseas Adventure Travel - simply horrible

They provide a strange kind of service. I booked from them for the first time recently and had some questions regarding my trip. Couldn't reach them through their website forms and emails. Decided to call and was on hold for about 40 minutes without somebody picked up the phone. I just stopped calling. I understood I was just wasting my time. This is terrible what you do.

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M
8:32 am
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Overseas Adventure Travel - Mexico - oaxaca & merida

I booked first time through OAT for Mexico, specifically for a 1st-time tour with them because they prominently display their trips are 10-16 maximum guaranteed. --OAT opened an account in my name, which shows my booking with OAT to this day. However, the trip is led by the OAT-parent company Grand Circle. Nowhere on the Grand Circle website does it inform...

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K
11:13 am

Overseas Adventure Travel - Don't use them

This past month (November 2010), my mother treated my husband and I to a 3-week African safari. She booked the $25, 000 trip through Overseas Adventure Travel, a subsidiary of Grand Circle Travel LLC. The trip included international airfare for each of us, however, since she lives in a different U.S. state than we, OAT booked her onto a different flight than us. Since our trips were all booked and paid for at the same time as travelers on the same trip, I thought it was extremely cheap for OAT to put my 78-year-old mother on an international flight all alone. They obviously did it because the cost was less. Then to make matters worse, the layover in London for my mother's flight from the United States was only 1 hour. Nowadays with the additional security checkpoints, it is absolutely impossible for anyone to make a connecting flight for international travel in 1 hour. So, as you would imagine, my mother did not make the connecting flight to Nairobi. The next flight out of London was 7 hours later, so my mother sat in the Heathrow Airport by herself for 7 hours, and by the time she arrived in Nairobi the next morning to begin our safari tour (which was leaving Nairobi at 9am), she was exhausted. Would you want your 78-year-old mother to begin an expensive excursion halfway across the world in a physical state like this? My husband and I were really upset about it. Upon her return to the United States, my mother called OAT to complain about their huge error in booking her outbound flights. To truly show their indifference to the magnitude of the situation and their obvious lack of professional customer service, Overseas Adventure Travel responded to my mother by telling her that there was nothing they could do for her since that was the only airline flight available at that time. You and I know that is totally bullshi_. If it were true, ALL of the U.S. travelers on our trip would have been on the same flight that she was on - but we weren't. I'm appalled at OAT for taking this stand, especially since the majority of their tour clients are over the age of 60. Do yourself a huge favor when booking your travel plans to foreign and exotic locations: do not use Overseas Adventure Travel / Grand Circle. You'd be better off spending your hard-earned money with a tour company who is much more attentive to your travelling comfort and safety needs.

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J
Oct 10, 2018 3:33 am

Overseas Adventure Travel/Grand Circle Travel used to be a good company, but they got too large. After taking 12 tours with them, they treated us terribly. We booked a river cruise, including airfare, and documented every detail. Soon we discovered they had changed our cabin without notifying us and that one of the flights had disappeared, while the total price remained the same. In contacting the Travel Relations Manager, we were asked basically to take care of it ourselves! Upon pressing her, she agreed to handle it, but she evidently did no follow up. In finding the problem hadn’t been solved, I left messages for her, but she never called back.

Therefore, we contacted the home office management and received a call back in which the flights were rectified, with the promise they’d call back to verify. They never called back, and the records remained wrong. After another email to a different home office address, outlining a complete log of everything that had transpired, we received no response. We cancelled the trip and have decided to never use them again.

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1 0
J

I think the internet is a wonderful communications tool for daily living, BUT, to have 4 year old complaint about something hanging around year after year shouldn't happen. Wife and I have done five trips with OAT (and have two more scheduled for this year), and considering the complexity of travel these days, we've had nothing but good experiences. Even when our original 3 hour layover/plane change in Atlanta on way to Johannesburg SA became 10 minuets due to delay in departing Seattle.. we ran to the next plane and made it, but our bags didn't. Delta's next flight was 24 hours later, which by then we were in a small lodge near Kruger NP (a flight and 2 hour ride from J-burg). OAT had someone get our bags, and air expressed them to the Lodge by the second night. Since that trip, our second, we have OAT book our travel into the trip's take-off point (like Paris or Amsterdam) a week ahead of main trip, and we do our own 'Pre-trip". We've found their booking people extremely helpful, and their trip leaders beyond great, delivering fantastic value.

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0 0
N
Apr 22, 2011 3:33 am

Overseas Adventure Travel disappointed us. We had paid for our Morocco holiday, and had paid OAT to arrange for our air travel from Sacramento CA so that if there is any delay in flight, a representative would still meet us in Casablanca upon arrival. Our flight from USA got delayed; in Paris we had to take the next flight to Casablanca as we missed our original connection. I had phoned OAT before we left USA that we would miss the connection in Paris due to delayed departure and have to take the next connecting flight from Paris. Could not contact OAT from Paris because of long hold time on the telephone (40 mts.). Lo and behold, there were none at the Casablanca airport upon our arrival late in the evening. Had to buy a phone card to call OAT in USA and had to endure a wait time of 38 minutes. After a lot of shouting, they agreed to transport me by a taxi to Rabat (100 miles away) at their expense.

Most complaints on tour operators stem from missed connections, and OAT, in spite of their boasting about repeat customers, failed us. Further, I had asked that their office call me to explain why there was this slip up. They have not cared to call us yet. This is what they care about customers. Do not trust them.

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0 0
Q
Nov 27, 2011 3:33 am

I just looked through my photo album for my trip to Morocco with OAT 15 years ago. It was an incredible, life-altering trip. Life-altering because there isn't a week that goes by when I'm busy in my modern kitchen that I don't think about the Berber mother out on the desert that showed me her kitchen: a few pots and plastic dishes secured to a big bush, a pit in the ground for the cooking fire, and a dried mud oven for baking the daily bread. I also think of the young girls that daily walk miles, leading their donkeys to the nearest water hole so they can fill their jugs. I could go on and on, but suffice it to say it was an amazing, unforgettable trip.

I, too, had to deal with a missed connection in NYC and arrived a day late for the Moroccan trip. But that is insignificant, certainly not worth complaining about, when reminiscing about the incredible trip and fantastic guide (Aziz). OAT trips are fantastic.

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0 0

I'll second that. If you have a problem with an airline their answer is to take it up with the airline even though they take the money and make the flight arrangements themselves.
How about their advertising a major tourist attraction for the day that it is closed. Yet, they continue to promote it as the most important place in that city.
Or... make connecting flights 1 hour apart even though we need to use a wheel chair and move from one terminal to another.
I have to admit they have the best travel guides in the world but their customer service is awful and it starts with 30 minute plus wait times.

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Most discussed Overseas Adventure Travel complaints

Impossible to reach by phone or any other way
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