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I went right to the Hotel Sepia website and I thought I was making a reservation directly on their website. BUT unbeknownst to me, the reservation was made with HOTELSONE9148398425623 hotelsone.comON
I did not receive a confirmation # so I thought the reservation was NOT COMPLETE. When our travel plans changed, I didn't try to cancel until I got a text from [protected] (somewhere in Nevada?) noting https://us.eariane.com/zxAygFcsQ as the website for the reservation. When I clicked that link I saw:
Sorry, the requested resource was not found.
I then called Hotel Sepia directly to cancel the reservation, but they were not able to do so. saying that I would have to contact the company with which the reservation was made. I can get on the Hotelsone website, but I have no reservation number so I can’t trace the transaction.
I tried to have the payment of $193.30 reversed on my Mastercard, but had no luck with CIBC. So I paid almost $200 for a hotel room I could not use.
Desired outcome: I would appreciate being able to make contact with the company that made the reservation. I also want to know if Hotel Sepia in Quebec City knows that such a scam can occur and I also want a refund.
Great news!
After serveral levels of scrutiny by CIBC Mastercard, HotelsOne relented and refunded $194.30 to my account. I received NO communication from HotelsOne. All the work was done through the bank. So, justice has prevailed in my case. Good luck to others who have been scammed!
Just to update, I did receive a full refund. No confirmation email of cancellation, but I did get refunded.
Please let me know the number you called to get this (apparant) refund!
Barb
Hi there, the # is [protected]
I have just had the same thing happen to me. I also, thought that I had booked through the website directly. Our travel plans changed, I contacted the hotel to cancel and was told it was through a third party and there was nothing they can do. I checked my email accounts and realized that I in fact had no booking confirmation at all. I checked my Mastercard statement and noticed that it was charged under Hotelsone.com, a company that I never heard of but apparently, they are affiliated with Expedia? I logged into Expedia as I have booked through them before, but they had no record of this booking. I went back and searched my computer history and located the time when I booked the hotel. When I clicked on it, again it looks like you are on the hotels website, but you're not. When I went on Hotelsone website to cancel you require a booking confirmation number which you conveniently do not have since they never emailed you one in the first place. I managed to speak with someone from the website (I hope) and they have told me that I will receive a full refund, as well as email confirmation refund within 24hrs. I am hopeful this will actually happen.