Hotels.com — redeeming night
When I was booking for hotel Tito last night, the app showed an option to apply the redeeming of one free night and I clicked to redeem.
However at the payment page, it keeps saying there is an error without stating what is the error. It keeps repeating and I need repeated fill in the payment info.
After wasting so much time in repeated attempts, I tried not to opt for the redeeming of night. Finally my booking went through.
I would like to complain the misleading choice of redemption and the useless error message which didn't point or explain the problem.
I ended up not able to redeem the free night which I originally intended to. Wasted time and creates frustration and ended up wasting the free night.
Kindly upgrade the deficiency in the interface and I would like a compensation.
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