Hooters
Reviews and Complaints

I think my biggest complaint about Hooters is its managers, it just amazes me that a company would hire men who clearly have no respect for women what so ever as managers. I have seen managers make their girls beg, they have belittled them in front of customers, I have seen them make the girls cry just get get a laugh, I have also seen sexual harassment by the managers and unfairness in giving stations to girl depending on their merchandise sales, the girls have to actually buy merchandise them selves to be able to get a good section or tables. It is absolutely disgusting, how the owners of Hooters would let such harassment go on in their famous establishment just boggles my mind. I have been a customer of Hooters for a while but just can't stand to see how managers are allowed to treat their employees. I would hope that owners would step up and lay some ground rules down for managers to followed before their are some really major law suits.

sitting on the beach a banner plane flew by several times advertising all u can eat wings for 7.99 from 5-9. so we decided as a family to go there and eat, needless to say once we ordered our drinks when they arrived the waitress then came to take our order, we allready decided we were going to eat wings, ha little did we know that they jacked the price up to 11.95 WTF! and fail to mention every sauce u get is an addional 45 cents, how money hungry is this franchise? We were telling the waitress we saw the bannerplane, and she shrugged her sholders and acted like it didnt friggin matter, what a dam lie to bring people in.since we allready dragged our teenagers off the beach and allready ordered our beverages, we paid the dam 11.95 each but this is total bs. i wrote a complaint to hooters do u think i got a response?

So I walked in to hooters, sat at my table and waited for my order. after waiting about five minutes we were greeted, and ordered. seven of us got the bottomless wings. so while placing our order, not only did this 20 year old waitress flirt, and flaunt her breasts at a group of 15 year old boys, but she also offered us ranch, or blue cheese ( asking in a way that implied it was free with our order) So after what seemed like an hour of waiting, our rather crappy, unrewarding wings arrived, and she told us in a somewhat sarcastic mannor "no sharing plates." Now I myself didn't order any wings, I justc ame to see some friends. fast forward a bit, and My friend next to me had to go attent his family members graduation, so he asked for a doggy-bag, and was told he could not have one, because the ever-so-valuble buffalo wings must stay here. ( for reasons I dont understand) so apon leaving he pushed his plate over to me, and I finished up his remaining 4 wings. Soon enough out shocking not bomb-shell waitress comes over and inturupts our dinner saying "we have seen people eating off plates who didn't otder the botomless wings, and out policy is to double charge them for that order" so basically I ended up paying thirty dollars for 4 wings, and a tiny ranch dip pan.. at that point I felt myself very tempted to reach across my table and grab our sleeze bag of a waitress, and tell her that her body made me lose my appitite, while ringing her neck with my buffalo caoted hands. I advise you not to set foot in this restraunt, because odds are you will eather be charged a fee for breathing their air, or double charged for breathing off of sombody elses air bubble. haha these wimens shorts are too tight, the blood goes to thir heads... and there not even that hott.

Four of my co-workers and myself went to Hooters. 4 of us ordered mixed drinks(which were terrible) and one ordered a mug of beer. We also ordered 100 wings along with 2 pitchers of beer. We were told that until we finished our mixed drinks that they could not serve us our beer. after inquiring as to why we were told that it is a michigan law that states that they can not have liquor and beer on the same table. I called the Hooters in Bay City, Mi. and spoke to a district Manager who stated he has not heard of such a law. However management and the district manager at the Saginaw location stated that Michigan law staes that they can not double serve. I would like to know if there is such a law. being that i have been a resident of michigan for 21 years and have never heard of it. If this was Hooters policy i could understand. It is nowhere posted, and if this is a policy, then why doesn't all hooters follow it. I was told ther was no one else i could talk to and was directed to the Hooters hotline. can someone tell me is this a case of discrimination or am I just going crazy.

Last Saturday a friend of mine accompanyed me to the Hooters in Mc Kenny TX were they were no busy so we desided to stop in.

Three girls at the front said sit any were and your server will be right with you. The Server from another store (Plano TX) took our order and appeared to be very unhappy. I ordered a stake and it was pictured on the menue but what they delivered was not as shown. I asked the manager why and he said th menue was changed last week. When the server came back to give us the bill I asked her ans she offered the same explanation. I asked her why she did not tell me when I ordered as the stake I could get at Road House was 1/2 the size larger for the price! No responce.

Upon leaving we observed three guys and one girl on a high top table gambling and using chips. One of the fellows that was giving out the chips had a roll on bills in his right front pocked and was observed pulling it out when he gave more chips out. The manager had walked by our table and knew they were doing it as it appeared they were there for a long time and had not ordered anything.

Upon leaving the manager came up and said he was sorry about the order and I asked him why there was gambeling going on and he acted like he did not know anything.

SORRY HOOTERS I WILL NEVER GO INTO YOUR STORE AGAIN ! I would have put this on your website but you do not have any place to contact management so now the world knows!

The service was horrible! We placed an order and then waited 20 minutes. Another friend came to join us and his order came before ours. We ordered drinks that came after the meal. Wr ordered a roster full of oysters and 3 orders of crab legs and no shuckers or crab crackers were given until for at least 15 minuter. My crab legs were cold by then and I asked the waitress to steam them again. She came back and stated that she sent my crab legs...the ones that I had touched...to another table. I am thoroughly disgusted by the service. How can I be sure that I am not eating food that was once in the possession of another customer. The manager apologized for the "mistake", but he did not seem very empathetic. I wonder what the customer who ate my crab legs would think if he knew I had them first. I have enjoyed the food at Hooters for many years. How can I trust that your establishment practices quality control and how can I be certain that the food I eat is safe? Please respond in a timely manner. Sincerely, Shawnder O. Worthington

I watched Undercover Boss On CBS . com The show was Hooters, One Manager in Texas, Inspected the girls when they came to work, How their nails were Etc. He also had them put their face in beans., Who ever ate them first got to go home early, How Degrading, to the Girls that worked there, The CEO Coby Brooks, only gave him a lecture, I am asking everyone to to avoid Hooters in Texas and all over until this Manager is fired, Please watch the program on your computer, You will see what store it is, I am sure many viewers were upset seeing this as I was, as how these woman were treated, Even though this Manager said he would change his ways, It is hard to believe. And please try to e.mail the Hooters CEO, On what you saw on the show.
thanks for reading my complaint.
Carol,

I recently saw 'Undercover Boss' where Hooters was featured. I saw mostly positive things about the company and seems like any other average american restaurant. I am angry that CEO Coby Brooks decided to keep manager 'Jimbo' after his inappropriate expolitation of his staff. Jimbo is a disgusting man, a liability, and makes the WHOLE company look terrible. Keeping someone like Jimbo who would knowingly act that way on camera makes it look like that behavior is 'not that big of a deal'. I f Hooters will put people like that in charge than Hooters is not that great of a place to work because you will keep an obnoxious manchild who gets his jollies from degrading young girls. I am 27 and if Jimbo told me to snort a plate of beans I would have told him to go piss up a rope. I am disappointed in this company. Jimbo should have been FIRED. Instead he got a slap on the wrist. The company was on national television and it would have reflected better on Hooters and would have helped your image if you had taken a firmer stand against such disgraceful unprofessionalism. That behavior is absolutely unacceptable! He has not changed and it is only a matter of time before an employee files a lawsuit for harassment.

Kelly Ashton

Bad from get go I walked in no greeting, sat down no one came to get our order for 10 mins food was all wrong.. While siting ther saw a rat run across the back by the bathroom! Nasty... Then the short maniger was a total # he should be fired! That whole place should be shut down... I will never go back the or will friends & family...

Employees there should be more professional and not try to sleep with married men.. Especially /name removed/. She has harassed me and my husband and she needs to be fired because no one at the hooters in trussville will do anything about it. Thank you.

I was over served alcohol by the managaers approval, Autumn Pletcher. ( Manager ) at the Hooters resturant in Topeka Kansas. The address is 6210 S.W. 10th St. Topeka, KS. 66615. I was devastated by the amount of alcohol that I was allowed to be served. I was taken advantage of by the resturant continuing to serve me drinks and take my money when I was clearly over served and over intoxicated passed the legal limit. The resturant manager completely disregarded the fact of my saftey and well being. I feel that this Employee ( Manager) should be re-evaluated for management authority position and also repremanded for the disregard for my saftey and well being. The amount of alcohol that I was allowed to be served was 3 times passed the legal limit acording to Kansas state laws involving alcohol limits and alcohol abuse. I feel that if i was told that i could not be served anymore alcohol. i would have been very intoxicated but not intoxicated passed the legal limit. i feel this is unacceptable service for such a large chain of resturants, such as hooters. I believe that hooters has higher expectations and higher customer service satifaction than that, and also should be more concerned about the well being of their customers than their revenue. thank you for your time. i think the manager at this topeka kansas hooters resturant is inexperienced and under qualified for the management position. thank you for your time in this matter .

sincerley,

hooters customer

I am writing this evening to express my extreme unhappiness with a situation that occurred at the fargo, nd hooters restaurant this evening.

First let me say that we have been a fan of hooters for many years.in fact, it is a family tradition to stop and get my son a t-shirt in every city we are visiting that has a hooters restaurant. Since that was our first trip to fargo, I told adam that we would stop and get him another t-shirt to add to his growing collection.

Before I left our home, I grabbed my hooters mastercard, threw it in my wallet and thought nothing of it. We stopped by the fargo location at approximately 9:00 pm. We were welcomed by a wonderful waitress named christy and we placed our order. As is customary, we ordered up the traditional black hooters t-shirt for adam.

While we were waiting for our food to arrive, I got my eye on a hooters golf bag. I asked christy how much it sold for and she told me $150.00. I told her that I had approximately $50 in points on my hooter mastercard and was going to call to see how to redeem them. Upon pulling my card out of my wallet, I noticed that the card expired last month. I immediately called merrick bank corporation's customer service line and learned that they canceled my card because I had not used it with the last 12 months. I was also told that I lost all my hooter's points. The bank told me to apply for another card at the restaurant and said that I should be able to get some kind of discount on my merchandise I wanted to purchase.

When christy got back to the table, I explained what happened and asked her if I could please get another application. Christy did not know much about the program, so went to ask her manager, kelsey. Christy came back and told me that their store no longer promoted the hooters mastercard.

About five minutes later, the assistant manager, kelsey, came over and met with me. I asked kelsey if there was anything that she could do as far as a discount on the merchandise. Kelsey said that there was nothing she could do and said all she could do was give us a couple coupons for our next visit. After finding out that we live about 300 miles away from the restaurant, she gave us nothing!

I would like someone at hooters to know that I have never been treated so poorly by any "manager" in my entire life.in fact, when I asked to speak with the store manager, I was told by kelsey that, "... We are between managers. You can try calling tomorrow and ask to speak with christy."

In closing, I spent the $159.75 for the golf bag. My check number is: 302, the time of purchase was: 9:47 pm, the employee was christy b. And our table number was 80. Our food and shirt bill was on check # 274 and came to $37.22. The time on the receipt is listed at 9:10 pm, christy b was the employee and the table number was 81. We put the two purchases on two separate credit cards and when I got back to my hotel room, I went online and signed up for another hooters mastercard.

Please note that I will be in myrtle beach, sc from september 20th through the 23rd. I was fully intending on stopping at the hooter restaurant and buying adam another t-shirt, but quite frankly, I am so pissed off with the service I received last night, I do not honestly know if I will ever visit another hooters for the rest of my life.

I find it hard to believe in this day and age, the assistant manger was truly unable to do anything for us. Kelsey was so unfamiliar with the hooter credit card that she told me that they did not even accept them at her store any more. It was after I pointed out that it is a mastercard and they are accepted nearly everywhere that she admitted she did not know much about the program. She simply repeated that they do not have any applications at their store.

I would like a response from hooters in the near future. Perhaps business is so good that you don't need to worry about "little people" like me and my family. I left your restaurant feeling cheated this evening. I know that it was not the store's fault that my credit card expired, but I can not accept that fact that she was unwilling to compensate me for the last hooters points in some manner.

For the last 10 years I have worked as a mystery shopper for about 20 different companies. During that time, I have never evaluated a hooters restaurant before. Based on my interaction with the assistant manager kelsey, I believe your restaurant is in serious trouble. Our waitress christy told us there would be no problem taking a small amount off our purchase. Kelsey however, was unwilling to budge and kept saying she was so sorry.

I hope we can speak in the very near future. I think kelsey needs to scrub the toilets at the restaurant instead of pretend to be a member of management. It seems like she could be a product of years of inbreeding.

Pound sand hooters!

I am so disappointed with the way my boyfriend and I were treated at Hooters. I went in to the West Covina location on 8/8/09 around 5:30pm and we were seated in a reserved area. My date and I only knew it was reserved because there was a sign taped to the table, but none of the hosts or waitresses bothered to give us a courtesy heads up that at 6:30 we would have to move, or leave. At 6:35 one waitress, not ours, came to the table to ask us to "hurry up and finish" because that table was reserved, after she saw our confused face she asked if anyone had notified us and I told her no, no one said anything but we did read the sign, and then she walked away. Within five minutes a tall manger can and leaned over to my date and said, " I’m sorry folks this table is reserved your going to need to vacate." At no time were we offered to be relocated or even asked if we wanted our check. I asked him if we could be relocated since our drinks were still full and our sampler plate half full, and as he hesitated he said, "Well I guess I can do that." That angered my date and I more after being harassed so frequently, and we said never mind we will leave. Yet still no one offered to give us our check. Finally we asked a waitress passing by for the bill (but we really should have just not paid and "vacated") and then our waitress came, but before we got the bill, yet another girl came to the table to ask us to leave and this time with security.

Its unfortunate that they treated us this way. It was actually my boyfriends birthday and we have asked several of our friends to meet us there later that night to celebrate, and we immediately spread the word of Hooters West Co. and their rudeness. As we walked out I saw that the party waiting for our table was a party of two. I really hope that that party was worth losing a potential thirsty and hungry party of ten, and severe word of mouth damage.

Thanks a lot West Covina Hooters!

I was with 2 friends at Hooters on May13, 2009. We went out for a smoke and when we came back our plate of oysters was taken, so I told the hooters girl why someone clean when we still have food on the table so I wave the manager down to tell him what the problem was.

He said that he will be right back because he had to bring food to another table. After about 3 minutes i turn and look for him he was just standing by the cash register and talking to the Hooters girls. So I call the Hooters girl over again and ask her to get the manger, then she cam back and ask us how many oysters were left on the plate, that's when our whole table got really upset, so i told her to get the manager.

He came over and ask the same question, how many oysters did you have left. I said it does not matter, i just don't like the fact that you guys made a mistake and you ignored when we complained. I told him it wasn't like when were taking advantage or monetary reason. Very insulting.

Then we asked for his name and info so we can file a complaint with corporate and he came back with a piece of paper and SLAMED it on the table and walked away.

So I went after him and he said that he has 100, 000 people to serve and i said that you are exagerating because there wasn't but about 60 people in the place.

I just asked for the bill and left...but what terrible service at HOOTERS...never come back.

Do you know what it feels like to be avoided by most hooter girls and not
Talked to frequently? I am a regular at hooters in chester, va and
Lately the take-out girl would not take my order or ask me what I wanted.
She walked by me a few times not saying one word to me and sat down
With the other hooter girls at their table leaving me standing there waiting
For nothing. What kind of treatment is this? Isn't hooter girls supposed to
Be friendly and out-going, you know talk to people, be nice too!
I complained to the manager and he was no help because it seems he
Gave her orders not to serve me from my understanding in the conservation.
I hardly ever get a nice, warm hooters greeting coming in the door and most
Of the girls avoid looking at me.
I do not go to hooters to watch tv and sit there by myself. I can have a better
Time at the mall or get better service at mcdonalds. The hooter girls are
Supposed to sit down and spend a little time with you — to make sure you
Are having a good time there. Yes, I will watch tv too, but not just watch tv!
Most of the girls do not even say hi! To me and when they are doing
Nothing, I will be lucky if one hooter girl comes over and asks me how
Everything is going. I could be sitting almost right next to their table too!
I haven't been treated this badly anywhere else in the country or abroad.
It seems that some managers only care about the revenue and I was
Lectured by a hooters girl about how much I should be spending there
And it was better for me to sit at the bar instead of the tables; this is an
Insult to me. I have spent a lot of money there and this is what I receive
In return? Ironically, the girls want to see big tips and it doesn't matter
What you think about their service.
I can order coffee and they give it to me black without asking if I need milk
Or sugar. I usually have to go to the bar and order my food/drinks so I am
Not waiting for 45 minutes with nothing to eat/drink. There were times
I sat there for 2-3 hours and nobody came by to ask me if I needed my
Drink re-filled. I do not need to be treated like I do not exist there.
What do you have to do for a hooters girl to like you? (Give them a $20
Dollar bill?) — hooters girls are supposed to provide friendly, fun,
Hospitality and I do not see it here in chester, va. I am thinking about
Not going there anymore because I hate leaving there not happy.
Where is the friendly, nice, warm hooters hospitality and service they
Are famous for? Some really girls have left there because of a certain
Manager who they do not like; another manager quit too! He would
Talk to me a lot and the others do not — will not say anything to me.
I think I should eat before I arrive there, at least I will not be hungry.

My name is Stephanie Popkowski and I live in Jacksonville, NC. I am writing this letter because I feel you should know about what goes on in your restaurants. Now I know there are thousands on Hooters restaurants around the country and it is hard to keep tabs on all of them but I feel it is my right and my duty as a woman to bring to your attention the actions of one of your employees.

On December 16, 2008 at 2pm my friend and I after not seeing each other for months decided to go to Hooters Morehead City, NC 28557 for lunch because we love the food and the environment. Well our mindset toward Hooters changed after today. I just graduated college and while my husband was deployed in Iraq I lost 40 pounds. I did this because of personal reasons as well as once I moved to North Carolina full time I had hoped to re-apply for a position at Hooters since I wasn�t overweight anymore and that hindered myself from being hired the last time I applied. My friend whose name is Stephanie as well just had a baby after being honorably discharged from the Navy. She had both of her ovaries removed and was told she would never have children and found out about her pregnancy 37 weeks into it. So her baby was a miracle from God and she is a very proud mother of a baby boy. Now with both of us being familiar with the military we know that men military men love going to Hooters for dinner as well as wives love taking them there just before deployment because the restaurant makes them feel good about fighting for this country.

Now that you know our background here is what happened. We sat down and ordered two Hula Hoop Pina Coladas. The waitress checked our id�s as appropriate and placed our drink order. Then came back and said it would be awhile because the computer system was down and she had to tell the bar tender herself. Now the restaurant was not busy and the bar was not crowded so the time to make our drinks was extensive. Then we proceeded to order our food which we ordered the Buffalo Chicken Sandwich, Curly Fries, and a Hooters Burger. The waitress tried to suggest the mini burgers to me but I wanted the real Hooters Burger because that is what I was familiar with and called a �real burger�. Then when she finally brought our dinks I forgot to order and appetizer and ordered the cheese sticks. The cheese sticks came very quickly and raised suspicion to me because I have been in the food industry for over 10 years and know how long it takes to make frozen cheese sticks and it ranges from 7-8 minutes depending on the company. They were burnt and there in less then 5 minutes. She was very peppy like the cheerleader image you mention on your website but when she brought out our food she said �Hungry Girls Today�. Now I know from being a waitress for many companies you never make a comment like that. No matter whom the client is or how much food they order a comment like that is inappropriate. Also the waitress, Amanda, filled the Hooters image perfectly with her being at perfect weight and making the Hooters uniform proud. In other words she was very skinny and my friend and I are not twigs like she is. So we took extreme offense to her comment. She proceeded to walk away after making the comment. I sat for a minute with my friend and asked her if I just heard Amanda right and she said yes she heard the same thing. So we asked another waitress who came to check on us because Amanda was taking a lunch break if we could see the manager. There were two managers present that day and they both were doing interviews but one came over and said he was the manager. How appropriate to have a male manager address a comment a woman made about another woman. So we knew he was not going to fully understand the extent of the comment made but we proceeded to tell him what happened. He apologized for the comment and said he would take 20% off the bill, 10% for each meal but then continued to talk. He said to us that Hooters is mainly a man environment but we do encourage women to come to the restaurant. Right there he was in the wrong too because of what your webpage says.

Your mission statement on your website quotes:

�Our mission is to provide a family of hospitality and services that achieves excellence and enhances lifestyles of all who come in contact with the Hooters brand.

We are committed to providing an environment of employee growth and development so that we can provide every guest a unique, entertaining dining experience in a fun and casual atmosphere delivered by attractive, vivacious Hooters Girls while making positive contributions to the communities in which we live.�

As well as:

�Hooters characterizes itself as a neighborhood place, not a typical family restaurant. Sixty-eight percent of customers are male, most between the ages of 25-54. Hooters does not market itself to families, but they do patronize the restaurants. Ten percent of the parties we serve have children in them. Hooters is in the hospitality business and provides the best possible service to anyone coming through the door. For this reason, the chain offers a children's menu.�

Now I am an educated female having graduated college and taking classes of interpretation and your Morehead City restaurant does not follow either statement. First off this restaurant did not follow the mission of providing excellence or enhancing the lifestyle of all who come in contact with the Hooters brand because the waitresses comment put both of us down and made us feel horrible about ourselves. Also while Hooters make characterize itself as a neighborhood place I would never call someone in my neighborhood hungry for I do not know their financial situation or how much their family eats. For all your waitress knew in this economy today we saved up our money and wanted to treat ourselves to good food but instead were insulted. I know that the cliental is 68% male but that leaves 32% of the cliental to be either women or children and that is not the �best possible service� to provide to either woman of children by calling them hungry. The food also on the menu is not cheap nor does it really follow the value for the item because everything is ala cart. Everything is separate and charged an extensive price for so while 20% off may have seemed appropriate for the manager to take off the mean was still $34.83 after discount. Alcohol I understand to be priced the way it is but to charge extra for fries, blue cheese, and cheese on a burger alone is ridiculous. The comment Amanda made ruined our whole dining experience as well as our impression of Hooters.

I would expect a response in an appropriate time manner for I will be telling the many thousands of Marines in Camp LeJeune, NC to not eat there as well as their wives not to apply there because we were truly discriminated against for our weight and the fact we were women. I truly hope Hooters can resolve this issue for I feel that despite the ridicules the company has been through hiring attractive women as servers it would not discriminate against the sex it takes pride in hiring.