Honda Financial Services
reviews and complaints

I recently had an experience with Honda Financial Services that left me feeling frustrated and disappointed. I purchased a Honda Civic in Arizona, but I am a resident of Illinois. Unfortunately, both the dealership (Surprise Honda) and Honda Financial provided me with incorrect and inadequate information on how to apply for Illinois plates.

I attempted to contact Honda Financial's customer service multiple times, but the wait times were always at least 45 minutes long. On several occasions, my calls were dropped, and I had to start the process all over again. When I finally did get through to a representative, they provided me with incorrect information that was of no use to me. I would then have to wait for a week to receive a document in the mail, only to find out that it was useless and did not help me get the plates I needed.

The dealership was no help either, as they were just as clueless as Honda Financial. After six weeks of trying to get the correct information, my temporary plates are about to expire, and I am still without the proper documentation to get my Illinois plates.

Overall, my experience with Honda Financial Services was a horrible one. The lack of communication and incorrect information provided by both the dealership and Honda Financial made the process of getting my plates a nightmare. I would not recommend this company to anyone looking for a car financing option.

I just wanted to share my experience with Honda Financial Services. I had set up automatic payments for my car loan, but unfortunately, I didn't realize that they weren't going through. I didn't receive any notifications from Honda Financial, and it wasn't until the 61st day that they contacted me about a delinquency. I was surprised and frustrated because I had a history of on-time payments and had assumed that everything was going smoothly.

When I spoke to a representative, they explained that they had a zero tolerance payment policy and that they were required by law to report delinquencies. I asked why they hadn't let me know about the missed payments, and they said that they weren't required to. It would have been a courtesy, but they didn't have to do it. The rep also mentioned that they had similar problems with their auto system, but there was nothing she could do.

I was disappointed with the lack of communication and understanding from Honda Financial. I offered to pay off the car in full if they would withdraw the 60-day late payment report, but they declined. In the end, I paid off the car anyway to avoid any further issues with the company.

Overall, my experience with Honda Financial Services was not great. I wish they had been more proactive in communicating with me about the missed payments, and I was disappointed that they wouldn't work with me to resolve the issue. I'll be avoiding this company in the future and sticking with my bank for any future car loans.

I am not sure if this is the correct website to make a complaint. This is in regard to the Honda Financial Group Service *** On May 18th Honda Financial Group took two payments from my bank account of $665.00 each when I only authorized one to cover the month of May/2023. I called the following day May 19th to request a refund I spoke to Sandra who made me call my bank on a 3-way call Sandra stated that her supervisor advised her that I need to contact my bank, her supervisor wanted to make sure that the two $665.00 payments we're posted. Witch Edward from Southland Credit Union representative confirmed to Sandra that two payments for the amount of $665.00 we're posted on my account to Honda Financial Group. Then I called again this time I requested and Spanish speaker ** I spoke to Giselle also spoke to her supervisor ** her supervisor advised her that it takes time. I asked Giselle about the time frame and her responded was it is a process and don't have anything else to tell you, I asked Giselle to please have her supervisor or someone above him to contact me. Giselle said that a supervisor will contact me. Today is May 26th and I haven't received the refund or a call from her supervisor. Thank you Thelma Estrada Imeri my phone number is [protected]/ email thelma.[protected]@tmmc.com

I will appreciate if someone please contact me.

My most recent complaint to the regulators. I just filed a complaint with you against American Honda Financial Services less than a month ago, as I am a State of Illinois IDES employee off work on unpaid FMLA medical leave and have been off six months and my doctor has not released me to RTW yet, though he said it may be the end of April 2023! I have explained this to Honda and paid them every penny I had to pay them just two weeks ago and am now 1/2 payment due for Dec 2022 $252 payment and Jan (599.98), Feb (599.98) and now Mar 2023 (599.98), and I told them as soon as I got some money I would call them and make another payment! The loan is going to be paid off in October 2023, and I have always paid my payments on time. I have read online many customers are complaining about them also doing the same to them, they try to repo the cars right before you get them paid off and block you from making your payments online or by phone, make you talk to them to do so, which is what they are now doing to me. They took the last payment and said all was fine and I did not need to worry that I could just reach out and make payments as I could but claimed there was no note on the account to cease and desist all calls, as American Honda Financial told you they had put on it when I filed the last complaint to you. They also told you all was fine I had a payment arrangement set up and all was good. NOW I am getting these harassing calls daily from Millie who is not even stating who it is she just says her first name and asks me to call her so of course I had no idea who it was and some online said the number was spam while others said it was Honda Financial, so I finally called today to find out if it was them calling after you and I clearly told them to stop and their corporate office lied to you and said they had stopped the calls and all was fine when you closed the last complaint just a couple of weeks ago! The call took me to Mark and would not allow me to access my account, I then had to explain all to him AGAIN after talking to yet another person, five or more so far just in the last couple of months! He then tried to tell me the car is in repo status so now they have to have two full payments to get it out and that the case manager had tried to call me. I told him NO ONE is supposed to be calling me, that the corporate office told you and I both they would stop the calls and also lied to you and said they were working with me, which they are not, they are continuing to call and harass me and no demanding I pay two months of payments to keep my car that will be paid off in a couple of months! Contact them again and make tell American Honda Financial to stop harassing me, to make it CLEAR to their employees to NOT CALL ME, they can only mail me and to allow me to make the payments as I can until I get back to work! I also want them investigated for what is be reporting online about them setting up repos and not allowing people to make their payments and taking peoples vehicles! I also want my account fixed so I can make my payments online on my account again! The number Mille called me from today was [protected] and she only left her first name and told me to call her at [protected] and neither she nor Mark would give me their last names or their employer numbers either, both need to be fired!

On 22 December 2022 We lease the above vehicle, From Duval Honda 1290 Cassat Ave, Jacksonville, Fl 32210. Finance Manager Sam Vines 104703.

The contract is been signed three times, they always find something wrong with the contract. This is 18 March 2023 I still having received any documents from Honda Finance. Please let me know.

VIN Number 1HGCV1F30NA104657

Thank You

Victor Gueits

On December 20, 2022 at 9am, I walked into Bronx Honda and financed a 2022 Honda Accord 1.5T Sport! The senior sales consultant had me in the dealership for 8 HOURS BEFORE EVEN SHOWING ME MY CONTRACT! I was so tired from sitting in that chair for hours, that when I finally saw the paperwork/contract, I signed it. I trusted the sales consultant to not overcharged me for her personal gain, but that's exactly what happened. Me and the sales consultant agreed on not charging me over MSRP for the vehicle, but I was still charged about $2000 dollars over MSRP. Once I reached home I noticed the deliberate action taken by the sales associate. I was given the run around until I finally reached someone, in which I requested to come back to the dealership to review the contract and vehicle purchase agreement! While at the dealership, I was given a check for $480 and I was told that another $1000 dollars will be deducted. My down payment for my 2022 Honda Accord 1.5T Sport was $10,000! I now realize that my interest rate is very high, which is (11.9). This is a new car, so my APR should be at a 5 or a 6. My credit is not bad, so I would like to see DOCUMENTATION OF HOW THIS NUMBER/PERCENTAGE WAS DETERMINED. I have major concerns regarding this egregious (APR) RATE, in which can lead to my car being repossessed. My car note is $480 a month, in which I feel is also HIGH, MOST IMPORTANTLY, MOST OF THE PAYMENT GOES TOWARDS INTEREST INSTEAD OF THE PRINCIPAL/CAR NOTE. There's no logic in most of my monthly payments going toward interest. This clearly shows wrong doing by Honda finance.

I have tried to get the final payoff balance on my Honda Financial Services car loan. The automated system gave me the option of getting it in the mail...UT NEVER ARRIVED!

In addition:

1. The web site has no way of talking to a human.

2. The web site repeatedly rejects my password. No way to talk to someone about this.

3. The web pager repeatedly locks me out. EVEN AFTER ONE TRY. (is there a passive-agreesive web manager trying to get even?)

I leased a 2019 Honda Civic from you. When I leased a 2022 Civic you wouldn’t finance it and went through Jovia Finanicial. While checking my bank statement today I noticed that you withdrew 500.00 dollars from my checking account. Since I no longer have an account with you and the previous lease I did have with you was paid in full I don’t understand why you would take my money. You gave me no warning of the withdrawal and to say I am upset with you would be an understatement. You should also be aware that I have lodged a complaint with the Better Business Bureau. I certainly hope you make restitution.

As an aside, I tried calling, was on hold for over a half hour before being driven crazy by the most insipid music I have ever heard.

Alan Rosengarten

Tried to change my password twice their web site continued to deny access and finally licking me out. I get email when they send me a bill or notification. My email is not recognized! I’m addition it asks for a security question that I never l chose. I believe they’ve been hacked as my email address hasn't changed in well over 10 years! I called and all I get is an automated system which is totally unhelpful. come on guys... fix your issue!

We got a call today saying that we had not made a payment since September. It’s late December and we’ve made every single payment and had the payment confirmation number to prove it. When we read off all the number they realized we had intact paid every note but THEY were crediting it to SOMEONE ELSES account. They would not credit the payments that we had made to our account to fix their mess up and they forced us to make the payments to catch-up. Which we wouldn’t have had an issue paying if they would have at least credited our money to the account.

My Honda CRV 2020 was involved in an accident and was totaled. I did not have collision coverage and owe Honda Financial services $21000. I have since sent a check for $5000 and have been trying to reach out over the phone to agree on a payment plan. There is no human connection, no return of messages left on their message system to the phone # I have been referred to. They keep sending me collection letters for the full balance but nobody personally communicates with me to reach a payment plan that will satisfy the amount owed.

Do to a financial hardship and a relationship separation I was left with paying a $2,250 rent on my own that lead me paying late my car. I called Honda Financial Services and explained my situation and asked if they can change the due date of the car to mid-month since my rent and car were due at the beginning of the month making it hard for me to pay and late fees started accruing. I also made payments on a monthly basis but was never able to catch up. My car got repossessed. When I called Honda Financial Services to try to resolve the issue, they denied me putting my car up to date and are forcing me to buy the car making this impossible to find a new creditor. Now I am living with my parents, and I am able to pay my car on time and they still denied me. Also, after December 2nd they will send my lease to the auction. The car is valued at $23,615.16. If the car is not sold at the auction and that price whatever balance left, they are making me responsible for. I tried getting my lease back paying my balance, since I'm living with my parents, I am able to make the payments.

This company is terrible at providing the title after buying out the lease. We have been waiting many many weeks for this and nothing. All they can say is "lost in the mail", and then the onus is on us to request a duplicate through the DMV, which will take many more weeks. We need this title urgently and this company has been terrible at helping us. It appears they are purposely withholding title.

Anyone know of any other route we can follow to get this resolved, before proceeding through legal channels? TIA

I am attempting to get a duplicate title for the last year. My mother, who is the account holder, is in a nursing home. I have POA and despite sending multiple copies of it to the customer service representative, I continue to have issues.

I have followed every direction to include sending money orders and filling out odometer readings.

Every time I call, it is like the first time as nothing is ever updated. I have had representatives hang up on me after speaking over me as they appear to be in "robot" mode, repeating the same jargon and not listening to my individual request.

This is not to mention I have been on hold for an average of 45-55 minutes. When asked to speak to supervisors, was told that they could not speak to me that day (due to call volume). I have been told that someone would reach out to me the following day with no such efforts being made.

Honda Civic LX lease paid in full April 2022.

Lease account number was [protected].

VIN 19XFC2F64LE023110

Car was moved from Ohio to Georgia April 2022.

Title Release Information form, Ohio Odometer Disclosure Statement, and Restricted Power Of Attorney forms sent to Titling Process office 9750 Geothe Road, Sacramento, CA 95827 twice -- in June and August 2022

Still no title, please help.

I traded in my vehicle and 3 weeks later cancelled the GAP insurance. I followed all guidelines and followed up 3 weeks later to inquire about status. I was told a check had been mailed to me at my address and it shows that it was cashed. I have never received a check from Honda a certainly have not cashed one. I asked if they could check to see where, when and who may have cashed it and was old there was nothing they can do. I asked if they had a fraud department and was told no. they said once the check is cashed and they verify it was sent to my address they can no longer do anything about it. That is absolutely ridiculous for me to be told that they have no idea who, or where the check was cashed, but they are holding me responsible for it. This is not over!

I paid my lease off in May of 2022. I have not been able to register my vehicle in Vermont because I am missing the Title. I had to apply for a temporary registration and now that is going to expire. Every time I call the customer service number I am on hold for an hour or more. This is crazy. Where is my title? I confirmed with my bank that all funds were paid in full. I even can confirm the funds paid in full on my Honda account. So where is my title?

Honda Financial Services review: Paid off but not received my title over 2 months!

I Paid off my hybrid Honda accord 2020 on June 2nd, 2022. We are today August 2nd, 2022 and I still don't have my title and cannot sell my car. This is extremely frustrating.

I have read other similar complaints and this is a systematic mistake done by Honda. The associates do a terrible job and misinform. I have called at least 20 times, heard the music for at least 45 minutes before a human answer the phone and apologizes for not being helpful.

Firstly, don't make any effort to solve the problem. Despite I requested the title to be sent to my exact address (as it was asked, and I have proof of that as I sent it via email AND in hard copy), Honda mailed to the wrong address... someone entered my apartment number wrong. The associate recognised their mistake, but did not even cared about it.

Second, they misinformed me by saying that the letter they issued stating that I paid off my car will enable me to sell the car in any broker dealer. That ended up being absolutely wrong, as other customers have complained.

So, systematic mistakes and very bad service. Honda Financials overlooks the drama when normal and honest people have paid off their cars, need to sell it, and they don't care about delivering the right service. I wonder how a corporation with Honda's reputation can make those mistakes and treat customers how we have been treated.

I have waisted an enormous amount of time and money and I really don't know what to do, because speaking with customer service is absolutely useless.

This syatematic:

https://www.complaintsboard.com/honda-financial-services-did-not-receive-vehicle-title-after-loan-paid-in-full-c817849

https://www.complaintsboard.com/honda-financial-services-paid-off-but-not-received-my-title-over-one-month-c1340350

Do not obtain a loan through this company! They constantly charge fees on my account because I financed for four years instead of eight, they gouge me constantly for fees! Find any other means to finance your vehicle! I filed a complaint, second one I have had to file in the last four years, with the cfpb, il attorney general and ftc! They never learn their lesson; they have been sued over and over and lost and will be again! My account is not correct, and their customer service people are rude, smart mouths and idiots who not only do not answer your questions, but put you on hold until you hang up, like steve did to me tonight!

On June 29, while on vacation Portland, Maine, without any warning on the dashboard that the tire pressure was low, our left front tire was completely flat and we felt vibration of driving on the rim. This occurred as we accessed the highway and we had to immediately but slowly pull off at the next exit. We drove drove the disabled vehicle to a small shopping mall. Because the car was leased, we called roadside service not only because we needed a new tire in order to drive the 300 miles back home but we needed to be assured that the rim was not damaged.

About three hours later, a triple AAA tow truck took the vehicle to the nearest Honda dealership, Berlin City Honda in South Portland where we related what happened to the adviser, Eric Surawski, emphasizing that we were never warned that the tire pressure was low. I mentioned that back in the winter because of the severe cold temperature, low tire pressure was indicated on the dashboard and we had the affected low press tires adjused. Eric did not give us a satisfactory explanation we could understand as to why the low tire pressure was not activated so that we could take immediate action.

The following day, June 30, we were advised by Eric that there was no damage to the rim and that a new tire and rim alignment could be done at a total cost of $291.77 and that we could pick up the car later that afternoon. We told him to do the work but we felt that Honda should pay the cost because of the failure of the dashboard warning, that we were lucky it happened while we were driving slowly and not when we were traveling 70 MPH the day before on the Maine Turnpike. He told us that the work entailed was not covered and it was a matter we should pursue with Tarrytown Honda where we leased the car on April 1, 2021.

But this tire pressure nightmare continued when we set out to drive home with a new tire and all four tires adjusted to the correct pressure by Berlin City Honda. About 50 miles into the trip, the dashboard warned out that there was low tire pressure but it did not indicate which tire. We drove to the nearest gas station with air pump to check the tire pressure and our pressure gauge indicated two rear tires were slightly below pressure. But, that did not work as the dashboard continued to indicate low tire pressure. As there were no full-service tire places nearby to drive, we proceeded to drive back home, fortunately without incident. En route, we called Tarrytown Honda to make an a service appointment the next morning as we needed to determine quickly why we were experiencing this tire pressure warning problem.

At Tarrytown Honda, after explaining the problem to adviser Chase Cimorelli, he said it was caused by the TPMS Sensor Tires were not set to the correct tire pressure which was indicated in the work sheet. I told him, as I related to Honda Berlin Tire that we felt strongly we should not have anything as this problem was technical in nature and should be covered fully.

He gave us the Honda Corp Customer Care number of [protected] and we have been unsuccessful in connecting with a live representative. Also, we were unable to find contact information including email and office addresses at American Honda Finance.

The entire episode is especially upsetting as we have been financing leased Acuras and Honda cars with Honda Finance since 1995 (this is our 12th vehicle to be leased with Honda Finance). We want to be fully reimbursed for the $291.77 we paid as the technology failed us twice, first for not signaling a tire pressure warning and then continuing after Berlin City Honda mounted a new tire, aligned the rim and corrected the tire pressure on the other three tires.

Sincerely,

Carolyn and Frank Pagani

Honda Account #

[protected]